Aaa Mid-Atlantic

  midatlantic.aaa.com
  midatlantic.aaa.com

Aaa Mid-Atlantic Reviews

Updated October 13, 2014
Updated October 13, 2014
51 Reviews
2.7
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aaa Mid-Atlantic President & CEO Bernhart Koch
Bernhart Koch
16 Ratings

Review Highlights

Pros
  • Fair work/life balance depending on your department and job requirements (in 6 reviews)

  • Good benefits ( medical, health etc ) (in 6 reviews)


Cons
  • Middle management needs to get their act together (in 3 reviews)

  • Management and people are promoted based on who they know (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RACC in Hamilton, NJ
    Former Employee - RACC in Hamilton, NJ

    I worked at Aaa Mid-Atlantic part-time (more than 3 years)

    Pros

    The company and the supervisors truly cared about work/life balance, got along with all supervisors, work hard to help their employees happy

    Cons

    The actual job was far to stressful after a few years it takes to much of a toll.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good work experience; Back of the pack mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA

    I have been working at Aaa Mid-Atlantic full-time (more than an year)

    Pros

    If you've never worked in an office environment this is a good location to sharpen your admin skills. The combination of administrative work and retail can provide a gentle cross into more responsibility within an office environment.

    Cons

    While relationships among co-workers can be good, there are some who manage to skate by under the facade of credit card and insurance referral goals without actually doing any actual work. The job encompasses many avenues of the travel industry, but goals rely heavily on being able to upsell/crossell various unrelated products.

    Based on the goals for these products, some can get their numbers in just two categories and hide away from having to fully interact with the rest of their job requirements. When business picks up, these individuals are not expected to participate in anything other than where their success lies. Placing additional responsibility (or just dumping it in someones lap) on those who have taken the time to fully understand the function of their job.

    Coming in late, leaving early, taking multiple breaks are very common among the "in" crowd.

    Favoritism, lack of leadership accountability, lack of leadership support, and negativity seem to be the more likely attributes of higher ups.

    Advice to ManagementAdvice

    Create a more transparent and approachable leadership atmosphere. The divide that exists between those who have success and those that could use more support and assistance to achieve this success is vast. It permeates the office and has created a very bitter work environment.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    As an Insurance counselor the Hourly rate and benefits are great, Commissions are good for top sellers. Sales goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent
    Current Employee - Insurance Agent

    I have been working at Aaa Mid-Atlantic full-time (less than an year)

    Pros

    Benefits, Salary ,Work hours, Management

    Cons

    Have to acheive minimum Sales goals to keep your job

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A good start or a good finish, not for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aaa Mid-Atlantic full-time

    Pros

    The company is genuinely friendly to non-traditional families, and the educational benefit is very generous. Not very stuck on protocol internally. Even top management is very informal in everyday encounters. Benefit package is still pretty good.

    Cons

    No real effort to develop internal talent. Too many people interested in just keeping below the radar, no real push for excellence.

    Advice to ManagementAdvice

    Get out of the office! Put down the spread sheets! See if the systems and policies are doing what you'd hoped by actually using them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great place for a long time career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE

    I have been working at Aaa Mid-Atlantic full-time (more than 10 years)

    Pros

    Team environment where people care about their co workers and customers. Good work/life balance in both word and practice. Competitive benefits package.

    Cons

    You have to be patient in terms of advancement. People do have the opportunity to move up here but it takes time.

    Advice to ManagementAdvice

    Continue to interact with employees at all levels of the organization. Keep asking for feedback from the associates and act on it. Listen more!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Its ONLY OK! I feel the support and mentor from local management is poor and makes the job frustrating! UGH!

    Ugh!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Agent in Vienna, VA
    Current Employee - Retail Sales Agent in Vienna, VA

    I have been working at Aaa Mid-Atlantic part-time (more than an year)

    Pros

    PTO, 401K CONTRIBUTION, EDUCATION FUNDS BONUS BASED ON MEETING GOALS

    Cons

    I feel like its a thankless job and sales goals are unrealistic and there are too many goals. I give excellant customer service and feell I receive no recognition, but people who meet sales goals are praised! No insurance for PT employees.

    Advice to ManagementAdvice

    Revamp goals and customer surveys!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aaa Mid-Atlantic

    Pros

    Good, People, Good Customer Base, Management

    Cons

    Not a lot of room for growth

    Recommends
    Approves of CEO
  9.  

    Wonderful People; Not So Wonderful Support for Insurance Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Arlington, VA
    Former Employee - Insurance Agent in Arlington, VA

    I worked at Aaa Mid-Atlantic full-time (more than an year)

    Pros

    I really enjoyed working in the same "storefront" with my non-insurance AAA Mid-Atlantic co-workers. The whole office was fairly close and as supportive as could be. I miss the camaraderie and fun we had.
    As for the Insurace department and my manager when I was there, they were very supportive of my attempts to market AAA Mid-Atlantic as an insurance provider to a wider audience than just the "regular" AAA customer/member.

    Cons

    The sales systems were not sophisticated enough when I was there to keep other agents from "stealing" (on purpose or inadvertently) an original agent's customer or sale.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Prospective Employee

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Insurance Agent in Wheaton, MD
    Current Employee - Insurance Agent in Wheaton, MD

    I have been working at Aaa Mid-Atlantic full-time

    Pros

    During the interview, everything sounded like a great place to work. People seemed very friendly.

    Cons

    The salary they advertise is not what they are willing to pay. I had communicated that the max advertised salary was my minimum. They offered $15k less and said they wanted to keep equity in pay across the board. Of course I came in with 30 years experience and their average insurance agent had 5 or less years.

    Advice to ManagementAdvice

    Be honest with people during the interview process. I spent several hours that ended up being wasted.

    Doesn't Recommend
  11.  

    customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Newark, DE
    Former Employee - Customer Service Representative in Newark, DE

    I worked at Aaa Mid-Atlantic part-time (less than an year)

    Pros

    There are NO pros working for this company!

    Cons

    this company hires as fast as they get rid of people. If you do not sell, sell ,sell so that management makes their bonus WHICH IS ALL THEY CARE ABOUT you will be out the door. This company has training classes starting every few weeks. You are just another warm body that WILL BE replaced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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AAA Mid-Atlantic Headquarters

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