Acapulco/EL Torito Restaurants

www.realmexrestaurants.com
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Acapulco/EL Torito Restaurants Reviews

Updated August 1, 2015
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2.3
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Chris Thomas
11 Ratings

36 Employee Reviews

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  1. Horrible Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cypress, CA
    Former Employee - Anonymous Employee in Cypress, CA

    I worked at Acapulco/EL Torito Restaurants full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Network: I know half the industry because everyone has worked at Real Mex at some point.

    Cons

    Everything. Company is a giant mess. Only a matter of time before it is closed down. Overworked, under-appreciated. Worst professional decision ever to work for Real Mex.

    Advice to Management

    Brands are dead.


  2. Horrible company with constant revolving door with it's senior level management. Directionless company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager in Irvine, CA
    Former Employee - Restaurant Manager in Irvine, CA

    I worked at Acapulco/EL Torito Restaurants full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free meals. Company monthly spending allowance. Decent health benefits including dental, health, and vision.

    Cons

    Long hours. Poorly run operation with revolving upper management. No regard for it's employees or how they feel or want in any way shape or form. Company is literally bleeding money & cuts every corner possible.

    Advice to Management

    Listen to your employees and store level managers & actually care & follow through.


  3. real mex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Acapulco/EL Torito Restaurants

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They provide good training in the beginning

    Cons

    Little to no room for advancement


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I expected more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server
    Former Employee - Food Server

    I worked at Acapulco/EL Torito Restaurants part-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Food is all homemade at each location unlike many other chains.

    Cons

    They give new meaning to teamwork. It isn't teamwork, it's servers making food. From salads to soups to desserts and sometimes even hot food from the line. Plus self expo!!

    Advice to Management

    HIRE MORE PEOPLE. HOSTS SHOULD NOT BE CLEANING YOUR HOODS!


  6. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oceanside, CA
    Former Employee - Anonymous Employee in Oceanside, CA

    I worked at Acapulco/EL Torito Restaurants part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The co workers were the best part of the company .otherwise that is the only good thing that I can say

    Cons

    Poor management.disorganized ,terrible clientele who tip terribly ,tipping out so many people and not even 20 percent tips

    Advice to Management

    Stop micro managing ,actually help people ! Teach your team some team work


  7. Current Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acapulco/EL Torito Restaurants

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The tips are great here

    Cons

    Sometimes dealing with customers isn't that great.


  8. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Acapulco/EL Torito Restaurants full-time

    Pros

    Good Place to get experience.

    Cons

    Quality of life is ok.,but that could just be the nature of the job


  9. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Milpitas, CA
    Former Employee - Server in Milpitas, CA

    I worked at Acapulco/EL Torito Restaurants

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Tips Could be Real good and you have fun with the customers / co-workers

    Cons

    it could be real slow and get sent home early with small amount of tips and dont expect 40hrs a week

    Advice to Management

    not always blame the server for rude customers


  10. While the company had gone through some positive changes in its corporate structure there were a lot of empty promises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in San Jose, CA
    Current Employee - Assistant Manager in San Jose, CA

    I have been working at Acapulco/EL Torito Restaurants

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    When you get back to the basics of it all it was an exciting place to work. you are pushed to grow and develop yourself and your team. They were focused on the guest and the guests needs. constantly evolving in the approach and delivery.

    Cons

    You can get a bit more of a work load than one person should have if you prove to be able to handle it. A few times the bonuses had been lost due to some accounting errors. After having completed the requirements for obtaining a promotion and raise you may be made to wait for sometime before it is realized. The people who knew the most dirty secrets got away with it all, usually the ones who had been there the longest... Too many closures within the company

    Advice to Management

    Be careful not to be too good at your job, because when your success is noticed by those who you outperform you will soon find your career in danger without much warning. When implementation of a new tool, or Program has been chosen it is often rushed into effect and without being fully operational causing more problems and raising the costs associated. Benefits had been paid for but weren't received due to transitioning from the corporate team who managed them to the third party company that was sourced out to cut costs.


  11. Not the best experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Cerritos, CA
    Former Employee - Bartender in Cerritos, CA

    I worked at Acapulco/EL Torito Restaurants

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I loved my co-workers and being in a fast paced environment. Being able to talk to my regulars and enjoy that aspect of my job was great.

    Cons

    The management was always all over the place. They were constantly quitting and employees were constantly requesting transfers so non of the prep work ever seemed to get done. Also stock. We were always running out of stocked items because inventory wasn't consistent.

    Advice to Management

    I think that of the employees were trained better and if the managment was more consistent then there wouldn't have been as many problems. Also communication, that was terrible.



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