Acceptance Insurance Reviews

Updated July 23, 2015
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Joe Borbely
9 Ratings

34 Employee Reviews

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  1. Helpful (3)

    Worst Mistake of My Life Very Unprofessional Sub Standard Company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Third Party Adjuster in Lombard, IL
    Former Employee - Third Party Adjuster in Lombard, IL

    I worked at Acceptance Insurance full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None the pay sucked, benefits are not effective for 90days which they suck and do no even cover birth control. Also, the policy ONLY covers up to 5000 per year in medical services. You are better off getting public aid

    Cons

    Unprofessional Management, Lack of Training, Case Load Was Not Manageable. The pay was below industry standards

    Advice to Management

    Invest more time into managers. Make sure managers are properly trained to handle newly hired employees. Company is attempting to transition into a replicable company but First Acceptance has a LONG way to go. Will never be accepted in industry if continues its practices.


  2. Helpful (3)

    Bleak - you could be underpaid, not valued, and bullied elsewhere!! Check out Alfa Visions, or any of the competitors!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Peon in Nashville, TN
    Current Employee - Corporate Peon in Nashville, TN

    I have been working at Acceptance Insurance full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Your coworkers will come together with you in a "we're all in this together" kind of way. You'll meet people who will give you a reference for the real job you get after this one.

    Cons

    Benefits are terrible (government assistance is better), pay is terrible, upper management is a joke - the president hires his friends in and collects referral bonuses on them. No real investment in people, just a lot of hot air, and the people that really want to make a difference are sidelined/punished from coming forward.to improve how things are. Unethical, unprofessional, poorly managed from the highest levels.

    Advice to Management

    Quit hiring your buddies from bankrupt companies, bother to learn how an actual insurance business and claims work, and quit letting the President get referral bonuses for his old drinking buddies - everyone's talking about how wrong that is, and it's embarrassing. I've been here for years, and they keep lying about how it's getting better - it's really not, and we all can see it. It probably looks good when you're raking in fat bonuses and referral fees!!


  3. Helpful (4)

    Good 'Ole Boys Club

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Acceptance Insurance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Agents and field personnel are great to work with and really care about their customers. They go the extra mile.

    Cons

    New management is sometimes unethical, and manages by intimidation. Field is left to fend for the themselves in making sales goals.

    Advice to Management

    Get out of the ivory tower and visit your stores. Listen to the field for suggestions. Hire some women in management for goodness sake!


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  5. Helpful (3)

    Do not work for this company - stay on unemployment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Nobody in Nashville, TN
    Current Employee - Corporate Nobody in Nashville, TN

    I have been working at Acceptance Insurance full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free coffee - that's about it

    Cons

    Executive management is unethical, and fires anyone that stands up and tries to do the right thing Education is not valued, and they choose to hire individuals with no education so they can get off "cheaper" president of the company hires all his friends from other bankrupt companies and then collects an $800.00 referral fee when they are hired Solid employees that are trying to make a difference are fired or run off because they dare to refuse to commit fraud or discriminate Members of the executive team that have been hired by the President as friends are actually inept at basic job functions, and make perilous business decisions everyday due to their ignorance. Agents/CSR's are told to work six days a week as a salaried employee, and not given a day off between Dec-Apr - if they object, they are fired. There is no one to go to with grievances because the corruption starts at the top - there are no employee advocates Company policies are followed at whim, if they are even interpreted correctly by Executive Management - most of the time, decisions are made without regard to company policy or precedent Acceptance is the lowest paying company in this industry, they KNOW it, and they don't care.

    Advice to Management

    -Stop intimidating employees and threatening them with their jobs if they don't want to be complicit in discriminatory/illegal activities -Stop hiring your friends and getting rid of anyone that actually knows how to do their job -Stop taking kickbacks, referral fees and bonuses illicitly when your employees haven't seen a raise in almost three years -Stop firing employees for telling you that a business decision you have made/are making is not only illegal, but not in the best interest of the company -Stop referring to the front line employees as "chattel" and treating them like dogs - you catch more flies with honey. -Stop lying to peoples faces -Stop lining your pockets while the lowest paid employees in your company, the ones that MAKE the profit, go uncompensated.


  6. Helpful (1)

    Company that does not care about front line, bad communication. Never really sure what is going on. LOTS of turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Agent
    Former Employee - Customer Service Representative/Agent

    I worked at Acceptance Insurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    My pay is ok, but the hours worked cancel that out.

    Cons

    You never have a full understanding or complete answer for customers, which hurts your credibility with clients/businesses in area. Mangers require a lot of ridiculous reports and goals that interrupt day to day activities. Big changes in schedules are made two days before they go in to effect so no one can prepare for them. Most issues you have with company are ignored by managers, but if there is an issue with you, you are contacted immediately for questioning. Training is not adequate nor informal about actual LAW versus SELLING.

    Advice to Management

    Moral is low - employees don't trust employer (if they are smart employees) to do what they say they will do. Follow through with what you say you are going to do. Put more faith in your employees, or maybe if you would be trustworthy yourself then you would actually be able to trust others.


  7. Helpful (2)

    Management is terrible, clueless and arrogant...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Atlanta, GA
    Former Employee - Agent in Atlanta, GA

    I worked at Acceptance Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You get to know the customers really well and form relationships with a lot of really good people.

    Cons

    Everything else...low pay, long hours, high pressure, poor management. Financially unstable with a bleak outlook. Lot's of turnover. Front line employees (Agents & CSR's) have no voice.District and Regional Managers who do not have a clue (or Insurance license).

    Advice to Management

    Sell the company to someone who knows what they're doing!!


  8. Helpful (5)

    UNPROFESSIONAL

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acceptance Insurance

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only pro I can think of was getting paid.

    Cons

    Working for FAC was the worst experience of my career. Upper management's treatment of its employees was demoralizing. Marketing strategies from the 80's, such as tear sheets, and placing fliers on car windshields, while selling an above average market price product, and still blaming the in-store employee for low sales, is not good business, but it is easier than trying to figure out what is really wrong and fixing it.

    Advice to Management

    Upper management does not give any credence to any ideas they have not come up with themselves. No need for me to advise them from here.


  9. Helpful (5)

    There's a reason they are hiring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Department in Tampa, FL
    Current Employee - Claims Department in Tampa, FL

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Other than receiving a paycheck (typically below industry standards) there is nothing good to say. Corporate office (Nashville) treats every other claims office as if they are staffed by idiots. Might need to look in the mirror Nashville.

    Cons

    After losing quality employees since 2007, management decides the best way to reduce turnover is to require new recruits to sign a no compete agreement. Work place is beyond hostile. While front line adjusters can't get even get a cost of living raise, CEO, VP's etc line their pockets with 6 digit bonuses. There's no training for new employees. Offices are under-staffed so claims inventories are at unmanageable levels. Middle management is completely ineffective and ignored by upper management.

    Advice to Management

    Leave.


  10. Helpful (3)

    Is there a rating worse than one star?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enough to See Behind the Scenes in Nashville, TN
    Current Employee - Enough to See Behind the Scenes in Nashville, TN

    I have been working at Acceptance Insurance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It might keep you from living in your car or a shelter...but it pretty much sucks other than that

    Cons

    dishonest leadership, people getting fired from month to month (never the same person for very long), multiple people suing company for illegal actions, management thinks employees are too stupid to know when their bonus has been stolen from them (yes, we can add). So corrupt and slimy, you feel like you wanna take a shower after interacting with anyone above an hourly position.

    Advice to Management

    Don't know that there is much to say...either you are honest and ethical or you are not. Clearly, from the president and new ceo all the way to the lowest supervisor...management has chosen to not be honest or ethical. It boggles the mind how some of these things haven't landed this company in federal court yet. They just recently got tagged in a Department of Labor investigation...and the EEOC has found cause for some of the people pressing lawsuits...so many foul smelling issues it reeks.


  11. Helpful (4)

    Overworked and underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are willing to work 60 hours a week for well under industry standard pay for 40 hour week, it is a great place to work.

    Cons

    According to Glassdoor, the salaries at Acceptance Insurance is 28% below national average. Career Bliss shows salaries are 68% lower than average. Payscale shows that average claims adjuster salary is $48,000 compared to $37,000 at Acceptance. Industry average for pending claims is between 80-150. It is not at all uncommon for an adjuster at Acceptance to have 200-250 pending claims. Management expects you to work overtime and weekends to manage excessive workload, but adjusters are salaried, so no overtime or even comp time.

    Advice to Management

    If you are willing to pay the money for advertising and sales, hire enough adjusters to handle the increased number of incoming claims. So called "moral boosting" events like allowing employees to wear jeans on Thursday and Friday does not make up for poor planning, low wages and unreasonable workload.



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