Access Insurance Company

www.access.com

Access Insurance Company Reviews in Atlanta, GA

Updated October 28, 2014
Updated October 28, 2014
37 Reviews
2.5
37 Reviews
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Michael McMenamin
12 Ratings

23 Employee Reviews Back to all reviews

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  1.  

    Perfect for Data Entry seekers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Atlanta, GA
    Former Employee - Claims Adjuster in Atlanta, GA

    I worked at Access Insurance Company as a contractor (less than an year)

    Pros

    Quiet environment, co-workers are nice. nice lounge for employees

    Cons

    The claims examiner is fairly repetitive which can sometimes be boring.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A few good people, CEO and upper management not among the few good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Atlanta, GA
    Former Employee - Supervisor in Atlanta, GA

    I worked at Access Insurance Company full-time (more than an year)

    Pros

    Good for young people starting and need exposure to a call center.

    Cons

    Structure, leadership, feedback, personal growth, Quality assurance all need a revamp with a CEO who can promote a new culture where everyone is not scared or intimidated by expressing their views, opinions, and ideas.

    Advice to ManagementAdvice

    Allow and receive free-thinking, intelligent feedback and suggestions by your staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Like working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than an year)

    Pros

    fun people to work with, benefits okay, High deductible insurance plan, Very technology oriented company. In house AIC classes

    Cons

    No work-life balance. Busy location. Sometimes takes you 30 min just to get out from Ravinia building parking lot, then traffic is horrible on 285 & 85N, takes forever to get home.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    I have been at Access for almost 3 years; for the most part has been a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    The people you work with are great, very helpful & friendly. The supervisors, for the most part are willing to work with you if you ask for help. The company seems to try, they bring in breakfast and either cupcakes or some other special item once a month.

    Cons

    There is no work-life balance - only never ending work! You are not paid over-time, only incentive which is less pay then overtime. There is no training The benefits of are horrible!! This is a non-standard insurance company.

    Advice to ManagementAdvice

    Hire more quality people. We need more help

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very Enjoyable Environment to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Atlanta, GA
    Current Employee - Analyst in Atlanta, GA

    I have been working at Access Insurance Company full-time (less than an year)

    Pros

    - Casual Friday dress allowed
    - Work from home policy started for the IT dpmt where we are allowed to work from home Tuesday-Thursday when wanted.
    - Breakfast brought in once a month
    - Deserts/cupcakes brought in once a month
    - Low cost benefits provided and available
    - Good Salary
    - 401K Employer Match
    - Good work/life balance
    - Up-to-date on technology
    - Nice office
    - 19 Days off in 1st year increasing to 24 days off by year 5.

    Cons

    - Health insurance is probably not great for families (though as a younger employee, it is much better and preferred).
    - Large variety within the company of levels of education of employees (especially from dpmt to dpmt).
    - Traffic near Perimeter Mall is bad (especially when leaving work).

    Advice to ManagementAdvice

    Look into having options for employee healthcare (instead of only a high-deductible plan). Recruit heavier from top local schools (GT, UGA, GA State).

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Material Damage Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    Team environment/ always busy / late hours so you can miss the traffic/ They don't offer overtime but they do offer incentive to work extra hours from time to time. Benefits after the first 90 days.

    Cons

    The company closes claims that should remain open. The owner is not an ethical person and they are short staffed however they don't hire the people that they need. The owners only care about themselves and they do not care about their employees.

    Advice to ManagementAdvice

    Do things that are ethical and hire more people instead of cause good adjusters to quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Unless they have changed their business model, don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Access Insurance Company full-time (more than 3 years)

    Pros

    Most of the managers there want to do a good job and provide outstanding support to their staff.

    Most staff want to do a good job given the tools to be successful.

    Pay wasn't poor, but not better than average.

    Benefits are better than some other places

    Cons

    -Unrealistic expectations of all staff ( Wine taste, malt liquor budget)
    -They expect staff to work ridicules hours (Length, not starting or ending times)
    -Upper management, i.e. the owners, have lost touch with reality and it doesnt appear that they know how to run a successful company. They grew too fast for their business model.
    - Poor financial management. They don't pay claims that way that they should - timely. This is NOT the decision of the leaders on the floor, this is at the direction of the people at HQ in the other tower.
    - Poor implementation of potential successful ideas
    - Culture/moral

    Advice to ManagementAdvice

    Michael and Dan, move your offices from the other tower into the other side of the building. Know your company. Know your employees. Know the climate. Care about the climate and not just the money. Slow down, grow healthly. Talk to your employees. Listen to their concerns, believe it or not because they are actually doing the work they know a great deal - more than you think they know. Its ok if you admit that your vision didn't work, write less policies and less states and then build yourself back up again.

    At one point your company had good growth and it was actually a good place to work. This is certainly no longer the case. The break down of your claims department isn't the fault of Jerry, who is no longer there [No this isn't Jerry], Jim Carnley, Tracy, David or any other leader. The problem begins with you. Take a real and a strong look at your contributions to the company and ask yourself are you happy with choices that you made?

    Access, in my opinion, can get back to a place where it is profitable and a worth while employer, however, until you accept reality and responsibility a change will never come.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Dysfunctional organizational culture and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MD Claims Adjuster in Atlanta, GA
    Former Employee - MD Claims Adjuster in Atlanta, GA

    I worked at Access Insurance Company full-time (more than 3 years)

    Pros

    The Eye med plan is great; $300 towards frames!

    Cons

    Multiple state licenses comes with an overwhelming pending of claims along with managements unrealistic expectations.

    When leaders either consciously or subconsciously hoist certain groups or people up on pedestals while denigrating others. Besides being divisive, that also creates "walk on water" behavior where exalted people or groups aren't subject to the rules & regulations the company has in place.

    Advice to ManagementAdvice

    Learn to value your employees that work hard and give their all instead of making them a target for your own agenda.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I have been with Access for almost 3yrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    The people you work with are mostly friendly and helpful

    Cons

    They expect you to work with little overtime

    Advice to ManagementAdvice

    Give us some help

    Recommends
    Neutral Outlook
  11. 1 person found this helpful  

    If you have no other option, then apply here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Atlanta, GA
    Current Employee - Call Center in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    HR staff is very nice.

    Cons

    The PTO for call center is sucks, their absence system is horrible, just to give you and idea. Before you get sick make sure you advice workforce of it so you do not get penalize for not showing up.

    Advice to ManagementAdvice

    Better communication with lower positions, don't look at the matrix only, remember that the ones who provided the customer service are the same ones who have been mistreated. Remember that you are not recording 100 % of the incoming calls, so many things can happen!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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