Access Insurance Company

www.access.com
Employer Engaged

Access Insurance Company Reviews

Updated January 27, 2015
Updated January 27, 2015
38 Reviews
2.6
38 Reviews
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Michael McMenamin
12 Ratings

Employee Reviews

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  1.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Access Insurance Company full-time (less than a year)

    Pros

    This office provided a outstanding work environment! The senior staff was friendly and very personable, everyone always had a open door policy.

    Cons

    There seemed to be bias towards the bilingual customer service representatives. There seemed to be some days in which policies were more enforced then others.

    Advice to ManagementAdvice

    Be sure to apply the same expectations across the board with the employess.

  2.  

    Unrealistic workloads in a system designed to see employees fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjuster
    Former Employee - Adjuster

    I worked at Access Insurance Company full-time (less than a year)

    Pros

    The pay was moderately good.

    Cons

    The training prepared you for the processes and procedures, but didn't account for the extremely high volume. This led to employees falling vastly behind in their work and made it difficult to address concerns within their files. As a result, management held employees accountable, telling them they're simply not doing the work. Despite moans from workers that they needed more help through additional hires, the company decided not to act on it, and has dwindled down their staff over past few years. There must have been 10 to 15 people fired for "unsatisfactory performance" in my few months there (myself included).

    Advice to ManagementAdvice

    Recognize the value of your employees and step away from the turn-and-burn approach of hiring and firing workers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Working here is an on-going experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Access Insurance Company

    Pros

    Time off: Average. 401 K: Average matching but limited funds and high expense loads. Humor: Basic employees are able to laugh amongst themselves at the hubris and ineptitude of the owners and the ineptitude of the upper management that they hired. Salary: You will develop a servant's attitude given the low pay relative to what is delivered.

    Cons

    Office Culture: Departments in the company are siloed with virtually no collaboration. Departments typically subvert each other when possible through duplicated work product, copying, passive infighting, obstruction, obfuscation, lack of communication, and material events or new information hidden and purposefully not communicated. Leadership: "Do as I say, not as I do" style with department heads following the example set by the ownership. Salary: Much less than average for the work that is produced. Bonuses: Always promised but usually not paid.

    Advice to ManagementAdvice

    The Golden Rule would be a good start. Then the understanding that pride and hubris blind one to being able to improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    A few good people, CEO and upper management not among the few good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Atlanta, GA
    Former Employee - Supervisor in Atlanta, GA

    I worked at Access Insurance Company full-time (more than a year)

    Pros

    Good for young people starting and need exposure to a call center.

    Cons

    Structure, leadership, feedback, personal growth, Quality assurance all need a revamp with a CEO who can promote a new culture where everyone is not scared or intimidated by expressing their views, opinions, and ideas.

    Advice to ManagementAdvice

    Allow and receive free-thinking, intelligent feedback and suggestions by your staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Perfect for Data Entry seekers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Claims Adjuster in Atlanta, GA
    Former Contractor - Claims Adjuster in Atlanta, GA

    I worked at Access Insurance Company as a contractor (less than a year)

    Pros

    Quiet environment, co-workers are nice. nice lounge for employees

    Cons

    The claims examiner is fairly repetitive which can sometimes be boring.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Like working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than a year)

    Pros

    fun people to work with, benefits okay, High deductible insurance plan, Very technology oriented company. In house AIC classes

    Cons

    No work-life balance. Busy location. Sometimes takes you 30 min just to get out from Ravinia building parking lot, then traffic is horrible on 285 & 85N, takes forever to get home.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Terrible workplace. No leadership in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Access Insurance Company full-time

    Pros

    I don't know if there is any pro.

    Cons

    There was no morale and leadership in IT.

    Advice to ManagementAdvice

    Change the leadership team

    Doesn't Recommend
    Disapproves of CEO
  9.  

    I have been at Access for almost 3 years; for the most part has been a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    The people you work with are great, very helpful & friendly. The supervisors, for the most part are willing to work with you if you ask for help. The company seems to try, they bring in breakfast and either cupcakes or some other special item once a month.

    Cons

    There is no work-life balance - only never ending work! You are not paid over-time, only incentive which is less pay then overtime. There is no training The benefits of are horrible!! This is a non-standard insurance company.

    Advice to ManagementAdvice

    Hire more quality people. We need more help

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Most Dysfunctional Company - Don't do it unless you have to!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Access Insurance Company full-time (more than 3 years)

    Pros

    Location, Low-Cost Benefits, Nice Office, Free Breakfast & Sweet Treats (oncee a month)

    Cons

    The person that said this is the worst for favoritism was spot on. It's like high school. Everyone from managers on up, especially the senior leaders, are in desperate need of leadership training - not just once but monthly and annually. A person knowing the company does not make them a good leader. No one is coached for improvement, if you make a mistake, don't read someone's mind as expected or make a comment that gets misconstrued you will just be ignored without ever being given an opportunity to improve or know what you need to do better. They are extremely passive aggressive. There are lots of decisions made based on personal feelings and emotion instead of fact and professionalism. People are put in positions based on favoritism not skill. HR should learn not to put their political opinions in communication to the company. It's inappropriate. The greatest thing you'll learn working at Access is how to deal with unprofessional and difficult people. You will quickly have to learn how to deal with being yelled at like a child if you work in underwriting or IT. Even the CEO walks around and does not speak to people. I've never experienced a company where each department acts as if the others are the enemy. No one trusts the other.

    Advice to ManagementAdvice

    Stop assuming you know everything. Ask questions. Allow your employees to give opinions and actually listen to them. Take some classes. Learn how to coach and mentor people. Learn how to communicate. Respect people. Stop thinking feeding people will help improve morale. People are actually smart enough to know when others are being genuine and none of the management staff is sincere or cares about the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Very Enjoyable Environment to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Atlanta, GA
    Current Employee - Analyst in Atlanta, GA

    I have been working at Access Insurance Company full-time (less than a year)

    Pros

    - Casual Friday dress allowed
    - Work from home policy started for the IT dpmt where we are allowed to work from home Tuesday-Thursday when wanted.
    - Breakfast brought in once a month
    - Deserts/cupcakes brought in once a month
    - Low cost benefits provided and available
    - Good Salary
    - 401K Employer Match
    - Good work/life balance
    - Up-to-date on technology
    - Nice office
    - 19 Days off in 1st year increasing to 24 days off by year 5.

    Cons

    - Health insurance is probably not great for families (though as a younger employee, it is much better and preferred).
    - Large variety within the company of levels of education of employees (especially from dpmt to dpmt).
    - Traffic near Perimeter Mall is bad (especially when leaving work).

    Advice to ManagementAdvice

    Look into having options for employee healthcare (instead of only a high-deductible plan). Recruit heavier from top local schools (GT, UGA, GA State).

    Recommends
    Positive Outlook
    Approves of CEO

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