Access Insurance Company Reviews

Updated January 27, 2015
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  1. 1 person found this helpful

    Material Damage Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    Team environment/ always busy / late hours so you can miss the traffic/ They don't offer overtime but they do offer incentive to work extra hours from time to time. Benefits after the first 90 days.

    Cons

    The company closes claims that should remain open. The owner is not an ethical person and they are short staffed however they don't hire the people that they need. The owners only care about themselves and they do not care about their employees.

    Advice to ManagementAdvice

    Do things that are ethical and hire more people instead of cause good adjusters to quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Good job to advance in just don't try to grow a brain.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dunwoody, GA
    Current Employee - Anonymous Employee in Dunwoody, GA

    I have been working at Access Insurance Company full-time (more than 5 years)

    Pros

    Decent pay and affordable benefits,

    Cons

    Worse case of favoritism you'll encounter

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Unless they have changed their business model, don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Access Insurance Company full-time (more than 3 years)

    Pros

    Most of the managers there want to do a good job and provide outstanding support to their staff.

    Most staff want to do a good job given the tools to be successful.

    Pay wasn't poor, but not better than average.

    Benefits are better than some other places

    Cons

    -Unrealistic expectations of all staff ( Wine taste, malt liquor budget)
    -They expect staff to work ridicules hours (Length, not starting or ending times)
    -Upper management, i.e. the owners, have lost touch with reality and it doesnt appear that they know how to run a successful company. They grew too fast for their business model.
    - Poor financial management. They don't pay claims that way that they should - timely. This is NOT the decision of the leaders on the floor, this is at the direction of the people at HQ in the other tower.
    - Poor implementation of potential successful ideas
    - Culture/moral

    Advice to ManagementAdvice

    Michael and Dan, move your offices from the other tower into the other side of the building. Know your company. Know your employees. Know the climate. Care about the climate and not just the money. Slow down, grow healthly. Talk to your employees. Listen to their concerns, believe it or not because they are actually doing the work they know a great deal - more than you think they know. Its ok if you admit that your vision didn't work, write less policies and less states and then build yourself back up again.

    At one point your company had good growth and it was actually a good place to work. This is certainly no longer the case. The break down of your claims department isn't the fault of Jerry, who is no longer there [No this isn't Jerry], Jim Carnley, Tracy, David or any other leader. The problem begins with you. Take a real and a strong look at your contributions to the company and ask yourself are you happy with choices that you made?

    Access, in my opinion, can get back to a place where it is profitable and a worth while employer, however, until you accept reality and responsibility a change will never come.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Dysfunctional organizational culture and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MD Claims Adjuster in Atlanta, GA
    Former Employee - MD Claims Adjuster in Atlanta, GA

    I worked at Access Insurance Company full-time (more than 3 years)

    Pros

    The Eye med plan is great; $300 towards frames!

    Cons

    Multiple state licenses comes with an overwhelming pending of claims along with managements unrealistic expectations.

    When leaders either consciously or subconsciously hoist certain groups or people up on pedestals while denigrating others. Besides being divisive, that also creates "walk on water" behavior where exalted people or groups aren't subject to the rules & regulations the company has in place.

    Advice to ManagementAdvice

    Learn to value your employees that work hard and give their all instead of making them a target for your own agenda.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. I have been with Access for almost 3yrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    The people you work with are mostly friendly and helpful

    Cons

    They expect you to work with little overtime

    Advice to ManagementAdvice

    Give us some help

    Recommends
    Neutral Outlook
  7. 1 person found this helpful

    The company has no vision or strategic plan. Poor management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Access Insurance Company full-time (more than 3 years)

    Pros

    Great location at the Perimeter Mall area; office is nice with wifi accessible garden;monthly breakfasts and afternoon treats for all employees.

    Cons

    When I started this company was okay to work for. It was growing and thriving. It seemed to have a niche in the industry and things were going well. Or so it seemed.

    But after awhile it became apparent that the executive management was struggling to define the company and its vision and therefore there was no strategy. Or if there was it was kept behind management doors. None of us knew what to expect day to day. Constant change in directives was frustrating and confusing. Suddenly there were layoffs and overwork for those who stayed.

    Management rules by fear and intimidation. There are constant threats of losing one's job if you don't get things done quickly with unrealistic deadlines. It is not unusual to hear upper management screaming at employees and belittling them out in the open. Even for those with industry experience, management does not want your ideas or opinions. There is only one way commuincation: downward.

    It was a very stressful place to work.

    Advice to ManagementAdvice

    Share more with the employees beyond the annual meeting. There needs to be more open communcation. There is a feeling that management is reacting to issues and market changes with no game plan.

    Hire management who are true leaders and can coach and mentor the staff. The management you have believe they are better than the employees and treat them as underlings and not as professionals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    If you have no other option, then apply here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Atlanta, GA
    Current Employee - Call Center in Atlanta, GA

    I have been working at Access Insurance Company full-time (more than 3 years)

    Pros

    HR staff is very nice.

    Cons

    The PTO for call center is sucks, their absence system is horrible, just to give you and idea. Before you get sick make sure you advice workforce of it so you do not get penalize for not showing up.

    Advice to ManagementAdvice

    Better communication with lower positions, don't look at the matrix only, remember that the ones who provided the customer service are the same ones who have been mistreated. Remember that you are not recording 100 % of the incoming calls, so many things can happen!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Absolute WORST Company I've Ever Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Atlanta, GA
    Current Employee - Underwriter in Atlanta, GA

    I have been working at Access Insurance Company full-time

    Pros

    The PTO, because once you realize how bad the job is you can use the PTO to interview for other companies.
    The coworkers, because we all suffer together.

    Cons

    Out of the 5 companies I've worked for in the past, Access Insurance is 100% hands down the worst company I ever worked for! It's mostly the lack of leadership and skills from the managers within the department. Forget asking questions to the managers because all they would respond is "Well you tell me" or "Just use logic", and when you present your work to your manager for review, all they say is "well why didn't you this and that?" then you get criticized for the lack of clarity and effort of your work. SERIOUSLY?

    Also forget about getting any yearly bonuses for the already stressful year you gone through. Access provides cheap gifts for all its employees. For one example, Access gave everyone a banana stand with the Access Logo ornament hanging off from it. A BANANA STAND and an ORNAMENT. Is that the best they can do to boost morale?

    Just save yourself the hassle and stress. Don't apply here.

    Advice to ManagementAdvice

    Fire all the managements and find someone who really do care about their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Was fast growing but putting on the breaks; growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Access Insurance Company

    Pros

    Fair pay offsets poor benefit plan

    Cons

    Poor benefit plan; Management does not develop managers' skills

    Neutral Outlook
  11. 2 people found this helpful

    Do not work for this company unless you absolutely have to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Access Insurance Company full-time (less than a year)

    Pros

    19 vacation days to start
    employees are friendly and nice
    employees are willing to help
    good location depending where you live

    Cons

    very high turnover
    highly disorganized
    very chaotic
    lack of professionalism
    lack of respect
    no managerial skills
    no room for advancement
    overworked and underpaid

    Advice to ManagementAdvice

    improve your managerial skills
    respect your employees
    give positive feedback
    maintain open communication
    Increase employee involvement

    Doesn't Recommend
    Negative Outlook

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