Accredo Health Reviews

Updated September 4, 2014
Updated September 4, 2014
56 Reviews
2.7
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Accredo Health President Frank Sheehy
Frank Sheehy
20 Ratings

Review Highlights

Pros
  • PTO, 401K, Benefits, and Work From Home (in 9 reviews)

  • Good benefits and 401k plan, health and insurance plans were decent, centrally located (in 3 reviews)


Cons
  • oriented at the expense of their patient care and satisfaction (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Since ESI acquired the company, there's no sense of doing what's right for both the employee and patient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Accredo Health full-time

    Pros

    Regular check, communications about company status good

    Cons

    Review system is biased and unfair, ESI leadership doesn't value Accredo employees, no engagement

    Advice to ManagementAdvice

    Read your values and figure out if your leadership is demonstrating those. It will be a hard task due to fear of punitive measures if you really share your thoughts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Robot mentality and you're good to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Representative  in  Memphis, TN
    Former Employee - Patient Representative in Memphis, TN

    I worked at Accredo Health full-time for more than a year

    Pros

    Benefits were pretty good. Some good perks in the break room like free coffee.

    Cons

    Leadership: management consisted of ALL females. The only male manager was forced to quit. Being a male, I knew I could not strive for anything more than what I was doing. Bonus and pay raises were so hard to attain that I just did enough to squeak by because excelling there meant nothing. The company strived to hire mostly, if not only, college grads but some of them couldn't even tie their shoes...nice college degree, no common sense.

    Advice to ManagementAdvice

    Upper management clueless as to what goes on out on the floor. They act like prima donna and no real concern for the employees. Suggest surprise visits by upper management from HQ. Revamp the whole incentive program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It is what you make it. Low pay...performance based incentive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Advocate  in  Orlando, FL
    Former Employee - Patient Care Advocate in Orlando, FL

    I worked at Accredo Health full-time for more than a year

    Pros

    it is what you make of it. Nothing positive that sticks this place out more than other call centers to be honest.

    Cons

    call center managers, floor supervisors are lacking. Getting something resolved you may feel you are dealing with semi incompetent people. Back to back calls are very repetitive and the pay is ridiculous. Performance oriented commission that most ppl do not consistently obtain on Accredo Orlando.

    Advice to ManagementAdvice

    Pay your front line better pay. You are a multi million company with lousy pay for your front line. That would definitely improve customer service on the phones. Floor reps have low morale and constantly looking for employment elsewhere.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Incompetent leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician  in  Indianapolis, IN
    Current Employee - Pharmacy Technician in Indianapolis, IN

    I have been working at Accredo Health full-time for more than 5 years

    Pros

    PTO, 401k, tuition reimbursement, and insurance. Employee discounts and job stability if you keep a low profile and stay 'under the radar'.

    Cons

    Management consists of the "Mommy Club", if your not in their group you work a crappy schedule, you're expected to do more work, and you don't get favorable treatment. No 'brown-nose'=No 'Special Projects'

    Advice to ManagementAdvice

    Dump all of the supervisors and senior management and either hire more men or hire management that want to see their employees excel and are concerned about proper training. Not numbers over quality. I'm not surprised the Indy location has been through 6 take-overs. I've been with this company 6 years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health

    Pros

    Good schedule... No weekends... Hours are good also

    Cons

    Even when making your "numbers" get no benefits

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Disorganized, worse after merger with Express Scripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Warrendale, PA
    Former Employee - Anonymous Employee in Warrendale, PA

    I worked at Accredo Health full-time

    Pros

    Great co-workers, the building is very cool, with a free gym for employees.

    Cons

    Everything that you work on is drop everything and complete this. Therefore, nothing gets finished.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    pitiful management with horrible leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health full-time for more than 5 years

    Pros

    unlimited overtime for hourly employees

    Cons

    management totally lacks leadership skills and qualities. they have such a juvenile thought process. its a shame when management comes to you for answers on how to do the most basic processes yet micromanges what you wear to work. the way they develop processes is so confusing and often times repetative mistakes. they seek no fresh ideas and remain stuck without apologizes.

    Advice to ManagementAdvice

    research ways to improve the process so that the patient is not suffering. revamp middle management to reflect the vision. i dont understand how the numbers can be a priority without looking at basic patient service and most importantly employee satisfaction. I see another company taking over soon. there is no passion for anything except the numbers even if that means allow your patient and members to suffer and lose great employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Structure is lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Pharmacy Technician  in  Memphis, TN
    Current Employee - Certified Pharmacy Technician in Memphis, TN

    I have been working at Accredo Health full-time for less than a year

    Pros

    Friendly coworkers. Decent wages.Hour breaks are nice.

    Cons

    The training was subpar in proportion to the amount of time spent in the training room. Majority of time spent "training" was actually spent sitting in front of a computer in the training room doing nothing.

    Advice to ManagementAdvice

    Need to revamp org structure to better accomplish mission, and need to get rid of over bearing middle managers that don't know what they are doing and supervisors who let good employees go just because they are more competent than the supervisor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    A lot of mixed messages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Representative  in  Orlando, FL
    Current Employee - Patient Representative in Orlando, FL

    I have been working at Accredo Health full-time for less than a year

    Pros

    The job isn't that demanding and they put significant time into training you to do the job. Casual environment and most people are friendly and get along.

    Cons

    They are not very forthright in the hiring process. Almost shady. They leave out a lot of key details like scheduling until you're a few weeks in and they aren't very flexible. And you get a lot of misleading information as well. Pay is mediocre for the amount of responsibility and expectations.

    Advice to ManagementAdvice

    Be up front with ALL details and requirements. I believe the turnover would be less if people knew what to expect.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Look elsewhere...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Clearance Specialist  in  Orlando, FL
    Current Employee - Senior Clearance Specialist in Orlando, FL

    I have been working at Accredo Health full-time for more than 5 years

    Pros

    PTO, 401K, Benefits, and Work From Home

    Cons

    Poor staffing, and limited growth

    Advice to ManagementAdvice

    You must known someone to be someone.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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