Accredo Health

www.accredo.com
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Accredo Health Reviews

Updated March 4, 2015
Updated March 4, 2015
71 Reviews
2.7
71 Reviews
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Accredo Health President Frank Sheehy
Frank Sheehy
25 Ratings

Employee Reviews

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  1.  

    Most rewarding job... underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pca in Whitestown, IN
    Current Employee - Pca in Whitestown, IN

    I have been working at Accredo Health full-time (more than 3 years)

    Pros

    Helping cancer patients with their medications, highly rewarding job, decent hours

    Cons

    Sadly underpaid for the work you do, lack of quality in new-hires, favoritism is rampant (you have to kiss up to get anywhere).

    Advice to ManagementAdvice

    Pay more attention to your team's successes instead of their failures. Don't advance incompetent employees into positions where they show constant struggle to understand. Way too many processes for simple tasks...simplicity would be great! Increase the pay for your employees...compassion exhaustion is real and for the money we receive sometimes it is just not motivating enough. Again, the hourly rate: most of the PCA's are struggling to make ends meet and I guarantee more than half of your employees are on welfare and EBT. It sadly reminds me of Walmart.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Hope for the best, but expect the worse. It's all about the bottom line....nothing else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership Role in Nashville, TN
    Former Employee - Leadership Role in Nashville, TN

    I worked at Accredo Health full-time (less than a year)

    Pros

    Pretty good benefits. Hires less qualified persons.

    Says the right things.

    Cons

    Lower pay than industry competitors. Hires less qualified persons.

    Doesn't do the right things.

    Advice to ManagementAdvice

    Realize that investing in technology and people will get you the profit results you want. Failure to do so will result in continual frustration and struggles.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Jersey Boys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Memphis, TN
    Former Employee - Analyst in Memphis, TN

    I worked at Accredo Health

    Pros

    Commute was nice. That was about it.

    Cons

    Everything was in pure chaos crippled by Corporate beauracracy.

    Advice to ManagementAdvice

    Glad you went back to Jersey!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Clearance Specialist in Orlando, FL
    Current Employee - Senior Clearance Specialist in Orlando, FL

    I have been working at Accredo Health full-time (more than 3 years)

    Pros

    The benefits are great, after a year they match whatever you put into your 401k, they have tuition reimbursement and in some positions you can even work from home

    Cons

    Very unprofessional, supervisors barely know anything and can never answer your questions. The managers, leads, and supervisors are all rude. The pay isn't worth the work that you do, while even management admits that other pharmacies make more

    Advice to ManagementAdvice

    Please train your supervisors on the work that their employees are doing and also have a special training to teach them people skills

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Na

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pca in Memphis, TN
    Current Employee - Pca in Memphis, TN

    I have been working at Accredo Health full-time (more than a year)

    Pros

    Love my patients and coworkers.

    Cons

    Unprofessional supervisors low pay after takeover.

    Advice to ManagementAdvice

    More professional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not career worthy but great if looking for entry level pharmacy work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health

    Pros

    Bonuses monthly- tuition reimbursement - great benefits

    Cons

    Too many inconsistencys and changes every other week.

    Advice to ManagementAdvice

    Don't fix what is not broken!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Pharmacy Technician in Memphis, TN
    Current Employee - Certified Pharmacy Technician in Memphis, TN

    I have been working at Accredo Health full-time (more than a year)

    Pros

    The benefits are decent, I guess.

    Cons

    No one wants to do their jobs, customer service gets paid the same amount as we do even though we have to keep up with certificatons and licenses and have way more liability. The supervisors are constantly yelling about how many calls we have holding even though they tell us not to worry about that- it's quality not quantity. That's a lie. It's all about quantity to them. I hate working for this company more than the patients hate using this company (and that's A LOT)

    Advice to ManagementAdvice

    Practice what you preach. And if you're gonna put all the liability on techs-pay them more than your customer service agents.
    Also, stop being so greedy.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health

    Pros

    growing business, work at home opportunity

    Cons

    Very unprofessional, management shows favor to some and treats others unfairly

    Advice to ManagementAdvice

    Needs to become unified and treat all employees fairly

    Doesn't Recommend
    Neutral Outlook
  10.  

    No work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health full-time (more than 5 years)

    Pros

    Helping patients get their life saving medications. Working with the agents, teams to improve on processes.

    Cons

    Processes are broken, no coaching or leadership building, management heavy, 'Not it' mentality, caters to clients not the patients. Management will 'bully' you out of a job if they do not like you. No established processes. Do not value their employees.

    Doesn't Recommend
    Negative Outlook
  11.  

    Patient Care Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate in Nashville, TN
    Current Employee - Patient Care Advocate in Nashville, TN

    I have been working at Accredo Health

    Pros

    The starting salary matches what other call centers in Nashville Tn pay. It appears that the leadership staff is friendly and it doesn't appear to have the "us against them environment." The training is six weeks 3 weeks of classroom and three weeks of on the job where you start taking calls. There was very good support to help you if you have a question. The shifts offered are very good for a call center. 8am to 7pm with no weekends. They do have a work at home opportunities.

    Cons

    I am new. I started in October 13 of 2014 so I haven't been there long enough. The training wasn't as organized as it could have been. They didn't have dummy accounts to practice on how to take an order from when the patient calls in till the end of the call.

    Advice to ManagementAdvice

    If a PCA sends an email with a question they have to their supervisor or anyone in leadership they need to respond back and let them know they have received the question and how long it will take to resolve the issue and keep the PCA informed of the status of the request until it has been resolved. Here is an example; I was having an issue of logging in and out for my lunches with the system they use. While reviewing my log in and log out report it appeared that I hadn't logged back in from lunch. I advised my supervisor of the issue using the reporting template that is required I still see that it has been fixed. That was on a Tuesday and the weekend is here and no resolution or communication has been given.

    Recommends
    Positive Outlook
    No opinion of CEO

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