Accredo Health

www.accredo.com

Accredo Health Reviews

Updated January 28, 2015
Updated January 28, 2015
66 Reviews
2.9
66 Reviews
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Accredo Health President Frank Sheehy
Frank Sheehy
23 Ratings

Employee Reviews

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  1.  

    Na

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pca in Memphis, TN
    Current Employee - Pca in Memphis, TN

    I have been working at Accredo Health full-time (more than a year)

    Pros

    Love my patients and coworkers.

    Cons

    Unprofessional supervisors low pay after takeover.

    Advice to ManagementAdvice

    More professional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not career worthy but great if looking for entry level pharmacy work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health

    Pros

    Bonuses monthly- tuition reimbursement - great benefits

    Cons

    Too many inconsistencys and changes every other week.

    Advice to ManagementAdvice

    Don't fix what is not broken!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health

    Pros

    growing business, work at home opportunity

    Cons

    Very unprofessional, management shows favor to some and treats others unfairly

    Advice to ManagementAdvice

    Needs to become unified and treat all employees fairly

    Doesn't Recommend
    Neutral Outlook
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  5.  

    No work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health full-time (more than 5 years)

    Pros

    Helping patients get their life saving medications. Working with the agents, teams to improve on processes.

    Cons

    Processes are broken, no coaching or leadership building, management heavy, 'Not it' mentality, caters to clients not the patients. Management will 'bully' you out of a job if they do not like you. No established processes. Do not value their employees.

    Doesn't Recommend
    Negative Outlook
  6.  

    Patient Care Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate in Nashville, TN
    Current Employee - Patient Care Advocate in Nashville, TN

    I have been working at Accredo Health

    Pros

    The starting salary matches what other call centers in Nashville Tn pay. It appears that the leadership staff is friendly and it doesn't appear to have the "us against them environment." The training is six weeks 3 weeks of classroom and three weeks of on the job where you start taking calls. There was very good support to help you if you have a question. The shifts offered are very good for a call center. 8am to 7pm with no weekends. They do have a work at home opportunities.

    Cons

    I am new. I started in October 13 of 2014 so I haven't been there long enough. The training wasn't as organized as it could have been. They didn't have dummy accounts to practice on how to take an order from when the patient calls in till the end of the call.

    Advice to ManagementAdvice

    If a PCA sends an email with a question they have to their supervisor or anyone in leadership they need to respond back and let them know they have received the question and how long it will take to resolve the issue and keep the PCA informed of the status of the request until it has been resolved. Here is an example; I was having an issue of logging in and out for my lunches with the system they use. While reviewing my log in and log out report it appeared that I hadn't logged back in from lunch. I advised my supervisor of the issue using the reporting template that is required I still see that it has been fixed. That was on a Tuesday and the weekend is here and no resolution or communication has been given.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Accredo Health

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pca in Memphis, TN
    Current Employee - Pca in Memphis, TN

    I have been working at Accredo Health full-time (less than a year)

    Pros

    Nice place to work if you love helping others. Do not see much room for promotion now. Excellent benefit package.

    Cons

    I do not see opportunities for future growth yet, but I have been focusing on mastering my current role first.

    Advice to ManagementAdvice

    Continue to seek to hire people who are going to take care of the patients.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Decent Pay, Great work environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Accredo Health

    Pros

    Weekends off, relaxed dress code, great environment

    Cons

    Gets repetitive and a lot of micro managing goes on

  9.  

    Professional company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN; IV Field Staff in Elmsford, NY
    Current Employee - RN; IV Field Staff in Elmsford, NY

    I have been working at Accredo Health full-time (more than 5 years)

    Pros

    Good benefits; 401k with match

    Cons

    All corporate they lost their personal edge!

    Advice to ManagementAdvice

    Leadership is some areas is outdated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Fast paced growing company, but leadership needs improving

    Former Employee - Reimbursement in Warrendale, PA
    Former Employee - Reimbursement in Warrendale, PA

    I worked at Accredo Health full-time (more than 5 years)

    Pros

    Big fans of work at home for many of their positions and departments. Good benefits and overtime possibilities.

    Cons

    Many leadership changes, salary just average. Culture is very corporate so if looking for that small company feel this is not the place for you. Things went downhill once acquired by Express Scripts.

  11. 1 person found this helpful  

    Robot mentality and you're good to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Representative in Memphis, TN
    Former Employee - Patient Representative in Memphis, TN

    I worked at Accredo Health full-time (more than a year)

    Pros

    Benefits were pretty good. Some good perks in the break room like free coffee.

    Cons

    Leadership: management consisted of ALL females. The only male manager was forced to quit. Being a male, I knew I could not strive for anything more than what I was doing. Bonus and pay raises were so hard to attain that I just did enough to squeak by because excelling there meant nothing. The company strived to hire mostly, if not only, college grads but some of them couldn't even tie their shoes...nice college degree, no common sense.

    Advice to ManagementAdvice

    Upper management clueless as to what goes on out on the floor. They act like prima donna and no real concern for the employees. Suggest surprise visits by upper management from HQ. Revamp the whole incentive program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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