Accretive Health Reviews

Updated August 19, 2015
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268 Employee Reviews

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  1. Helpful (3)

    Very Disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crown Point, IN
    Current Employee - Anonymous Employee in Crown Point, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Accretive Health (Less than a year)

    Pros

    - Loved the people and the flexible work hours. - The ability to work from home was helpful.

    Cons

    - The software has serious issues and developers are not interested in fixing it. - Responsibility for keeping the software running is passed on to employees who did not develop it and are not empowered to make changes. - The employee is expected to be available 24/7, but Accretive does not provide cell phones or reimburse the employee for personal cell phone use. - The insurance is expensive and suboptimal. - There are some arrogant people there who just will not believe that they made a mistake. Everyone else is expected to just adjust how they work to accomodate the mistake. - Work is kept in silos and those affected are not even aware that changes have been made until they have to deal with them. - Communication is awful. - Many employees refuse to attend meetings. Those meetings that do occur are all over the phone and on Lync. Rarely do people meet face to face. - There are certain groups within IT that are required for meetings, but just don't show up or get on the call. Much time is wasted tracking these people down just to get updates. - Heavy reliance on offshore workers who are apparently treated badly and so are not motivated.

    Advice to Management

    Get your act together.


  2. Helpful (2)

    Very unreliabe place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Billing Specialist in Chicago, IL
    Former Employee - Medical Billing Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Accretive Health (More than 3 years)

    Pros

    Excellent business model, if were executed by individuals who knew how to develop it.

    Cons

    Poor structure, poor management and extremely poor leadership.

    Advice to Management

    If you surround yourself with people who know what you don't, how will you know when they're wrong??!!!


  3. Helpful (4)

    Pros

    Great people - learned a ton about rev cycle and my team members really are good friends at this point; exposure to new technologies (important from a career mobility perspective); varied projects at times; management does care and are finally starting to invest in personal growth; C-suite has potential but sales team unable to deliver - the firm continues to lose clients but is unable to sign any new ones

    Cons

    Depending upon the client site, you can fall into a monotonous hospital operations role in which you learn nothing at all and the learning environment becomes stagnant. Many of my colleagues have left the company for this reason. Less pay than competitors. No tuition reimbursement benefits unlike other firms. Management has started to invest in professional growth ONLY after myself and peers threatened to quit. Industry is booming, Accretive is not. Competitors will continue to overtake us if firm does not adapt quickly (admittedly, I don't have the answers here).

    Advice to Management

    Invest in learning/professional growth or you will lose your best consultants. Explore other avenues besides the end-to-end rev cycle management. It's clear this was a great business model 5-10 years ago, but hospitals no longer want this (due largely to consolidation - healthcare systems can manage many of these challenges internally). Adapt or continue to lose business to competing firms.


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  5. Helpful (2)

    Cover your back with a suit of armor to protect yourself from VICIOUS COLLEAGUES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warren, MI
    Former Employee - Anonymous Employee in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accretive Health (More than 5 years)

    Pros

    • Entrepreneurial culture for salaried positions. • You have freedom to uncover issues, expose them and develop action plan to resolve. • Good pay if salaried, better pay if you are a man. • Decent benefits, time off.

    Cons

    • Back stabbing by AH colleagues – Keep your friends close and your enemies closer at Accretive Health especially if you work in the shared services environment. Your front end counterparts will throw you under the bus to clients every chance they get. • Lack of team work – Regarding the back stabbing above, too many AH hospital leads work against their shared services counterparts. Instead of working on issues between the AH employees first, the front end AH leads prefer to lie and miscommunicate information to the client about the shared services areas, in order to try and evoke trust from the client and not shared services. If I were the client I would seriously be worried about anyone who back stabs their fellow co-workers instead of working on issues privately and then showing a united front. It would decrease my trust in a company that does not foster teamwork and allows such bad behavior. Instead AH promotes those people. • Technology is a JOKE - Accretive Health states this on their website: "Leading-edge, proprietary technology and data science” Neither technology or data science is leading edge. Technology is very simple, one dimensional at best and when flaws are discovered they are usually ignored or bandaged for a short fix at best. The system is not compatible with Epic, which many clients are transferring to. • No consistency with training programs - Training for some is OJT, for some a few days, for some two weeks, sometimes six weeks. • Lack of communication between upper management, front, middle and back ends. Who is responsible for what is a complete mystery. • Too many Silos - Again, lack of communication and too many hands in the same pot working on the same things but it is unknown who is doing what. If working on a project there is probably many different people working on the same thing but one would never know because there is no system of communication. • No consistency with HR rules - The area that I last worked at allowed hourly individuals to terminate whoever they wanted to with no proof of the bogus reason for termination. Other individuals that should be disciplined or terminated are able to continue doing as they please if they are not on the bad side of the hourly individual who is able to fire whomever she pleases. • Favoritism and nepotism runs rampant - See above. • Off shore work - Too much work is being sent off shore where the individuals rarely understand what they are doing due to high turnover and a lack of training. Off shore individuals need very specific and detailed instructions for each project they are sent, even if it is the same project they do on a regular basis.

    Advice to Management

    • Open your eyes and take notice to what is going on in your work areas, bulling is rampant and you are losing good people by allowing the bad ones to rule. • Just state the financials... • Emad - Why don't you go out into the field and interview the hourly employees as well as the Operations Leads and Senior Leads...they know what is really going on.


  6. Helpful (2)

    Shakeup at Accretive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and work hours

    Cons

    No sharing of information and no leadership in certain departments

    Advice to Management

    Keep the workers and get rid of the slackers


  7. Helpful (3)

    Company does not care about you at all!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Posting Specialist in Chicago, IL
    Former Employee - Cash Posting Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Accretive Health (More than a year)

    Pros

    Some of the employees on the front line are great.

    Cons

    If you are lazy and careless, managers give you less and less to do. If you're smart and conscientious, they work you to death. Also, Teamleads come and go frequently and there is no consistency in leadership. Worst professional working experience of my life. Couldn't wait to leave this depressive working environment.

    Advice to Management

    Get your act together and treat your employees with respect.


  8. Helpful (2)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Canton, MI
    Former Employee - Manager in Canton, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Accretive Health (More than 5 years)

    Pros

    Good talented people interested in doing the best thing for the customers Committed clients Nice office space Good physical locations

    Cons

    Poor senior management Communication only to a select few Tremendous nepotism In hiring and promotions No real investment in technology

    Advice to Management

    Stop hiring based on relationships and hire based on talent


  9. Helpful (2)

    HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Chicago, IL
    Current Employee - Human Resources in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Accretive Health full-time (More than 3 years)

    Pros

    Great people, entrusted with a lot of responsibility and able to move up quickly, a lot of autonomy

    Cons

    lack of process, constant significant change

    Advice to Management

    Communicate your employee value proposition, invest more in your people, define a clear strategy and align resources


  10. Helpful (1)

    Data Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Competitive work environment, young, fast paced, and growth opportunities

    Cons

    Company has soiled image in marketplace, losing market share, losing good/important middle management along with top level execs.

    Advice to Management

    Decide to either move everyone or don't.


  11. Helpful (1)

    Demeaning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Billing Verification in Kalamazoo, MI
    Former Employee - Insurance Billing Verification in Kalamazoo, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Accretive Health (More than a year)

    Pros

    They offer full-time and benefits.

    Cons

    There are too many cons to list. This place will gradually break you down.

    Advice to Management

    Hire managers with degrees and give them training on how to effectively communicate with people to improve performance, rather than to talk-down to them.



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