Ace Cash Express

  www.acecashexpress.com
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Ace Cash Express Reviews

Updated Jul 25, 2014

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All Employees Current Employees Only

2.8 88 reviews

62% Approve of the CEO

Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz

Jay B. Shipowitz

(45 ratings)

40% of employees recommend this company to a friend

Review Highlights

Pros
  • Incentives are good pay is okay (in 5 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)


Cons
  • Absolutely no work/life balance (in 4 reviews)

  • No breaks, not allowed to leave for lunch (in 3 reviews)

More Highlights
88 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Stressful job for the pay.

    Center Manager (Former Employee) Indianapolis, IN

    ProsManager bonuses IF your center reached all goals.

    ConsNo work/life balance. District manager too angry/pushy.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    management is a joke... not a family-oriented company

    Anonymous Employee (Current Employee)

    Prosbonus and pay was good

    Consmanagement
    cant take off for emergencies

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Unrealistic Expectations

    Anonymous Employee (Former Employee)

    ProsCompensation is decent. Co-workers are pleasant

    ConsLong hours, 24/7 on call expectations, upper management is a good ol boys club and several members are homophobic. HR is a joke.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Alright

    Anonymous Employee (Former Employee)

    ProsGood pay not a whole lot of work

    ConsYou are stealing money from the poor.

     

    good company to work for, must hit monthly goal

    Collections Representative (Former Employee) Irving, TX

    Prosbenefits, employee appreciation once a month including free pizza

    Consvery competitive, goal oriented, strict

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Corporate employees were great to work with.

    Anonymous Employee (Former Employee)

    ProsGood attitude and work ethic at corporate office.

    ConsPrevious decision made to outsource some departments to third party company. Same third party company worked with employees prior to outsourcing and told employees they were only there to "help" and would not take anyone's job, before outsourcing occurred.

    Advice to Senior ManagementUpper management should be made aware of all true costs involved before decision to outsource is made.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    worst Management to work for

    Senior Software Engineer (Former Employee) Irving, TX

    ProsPay was according to the market

    ConsToo much politics, favoritism, micromanagement and dishonesty in IT Top management. You can’t voice your opinion at all. It’s a dictatorship of three people CIO, VP and Director who are not good leaders at all since neither one of them know how to manage and build a team. If for some reason one of them doesn’t like you then they make working environment very hostile for you. They start giving that employee a hard time on purpose by looking for faults in their work, start micro managing you, nit-picking at your work and create a work environment that is unbearable. I’m in IT for years and worked at many places but working at ACE was the worse experience of my career.

    Advice to Senior ManagementListen to your employees, see why people are leaving and Stop favoritism. Be honest and promote people who are deserving. Get some training on how to manage people and build a team. Politics and favoritism will destroy the company and your career as well

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very High Turnover for employees and management

    Center Manager (Former Employee) Fort Worth, TX

    ProsThe hours are good with no Sunday hours. You can reach your 40 hours in 4 days. No late night hours and Saturdays they are open till 6:00 pm.

    ConsMost of the time employees work alone. They are not allowed to leave the center for up to 12 hours per day. If you are busy there is no time to eat or take a restroom break. If you are sick it is very difficult to find someone to replace you, because you are the only person working

    Advice to Senior ManagementThere needs to be 2 people in a center on busy days to give better customer service and allow employees to complete necessary calls and job duties.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    As a DM, the phone never stops rining - night and day.

    District Manager (Current Employee)

    ProsBase salary wasn't to bad, but the bonuses were almost impossible to achieve.

    ConsDid not have all the tools to do the job. No private office, no laptop and getting supplies was like pulling teeth sometimes.

    Advice to Senior ManagementEmpower the Store Managers a little more so the DMs actually have time to hire, train and develop their associates - instead of putting our fires ALL day long.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Center associate

    Anonymous Employee (Former Employee)

    ProsNo supervisor on you at all times, if you sell enough cards or do enough loans you will get a bonus

    ConsCan't leave the store at all until shift is over, very vulnerable to being held up coming into the store or leaving, only person all day at very busy stores, management doesn't care about employees or safety

    No, I would not recommend this company to a friend

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