Ace Cash Express Reviews

Updated July 29, 2015
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2.5
Rating Trends
Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
79 Ratings

Pros
  • Great customer service skills are learned while working at Ace Cash Express (in 4 reviews)

  • Good pay not a whole lot of work (in 6 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • Long hours working without the company of others (in 5 reviews)

More Pros and Cons

152 Employee Reviews

Sort: Popular Rating Date
  1. workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at Ace Cash Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to wrk customers are really friendly co workers or great

    Cons

    Management is to pushy on selling cards you can't make a customer buy anything they dnt want

    Advice to Management

    Communicate with employees better and dnt wait until last minute to put the schedule out


  2. Helpful (1)

    HR Recruiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Recruiter in Irving, TX
    Former Employee - Human Resources Recruiter in Irving, TX

    I worked at Ace Cash Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    ACE was great to me. The leadership team is strong and supportive, and I was given opportunity to learn a lot during my time there.

    Cons

    Not really a con, but was not the right long term position for me

    Advice to Management

    Continue to interface with your employees at all levels, and be transparent about company changes.


  3. Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Bedford, TX
    Former Employee - Center Manager in Bedford, TX

    I worked at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Customers can be nice, I liked my coworkers, you work by yourself and at your pace

    Cons

    No breaks, consistently understaffed. The pay was not equal to other pay in the same field. High turnover.

    Advice to Management

    Encourage corporate to pay enough to keep good employees.


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  5. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros Run from this company

    Cons

    No lunch break No room for advancement

    Advice to Management

    No


  6. Helpful (1)

    If you're single with no children and don't mind your schedule changing without notice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service AssociateIII in Houston, TX
    Former Employee - Service AssociateIII in Houston, TX

    I worked at Ace Cash Express (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Ability to make extra money through sales and bonuses. You gain experience in various financial services

    Cons

    No lunch breaks, always inconveniencing the employees that work the most. Will work you 10 hrs then ask you to stay 4-5 more hrs


  7. Stay Away.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kansas City, KS
    Former Employee - Customer Service Representative in Kansas City, KS

    I worked at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Meeting interesting customers, easy training, POS system easy to work with (sometimes)

    Cons

    Unprofessional employees and supervisors, long hours with no breaks, pay

    Advice to Management

    Everyone should take a test based on maturity and responsibility before being employed. Felt like company was being run by a bunch of high school students.


  8. Helpful (1)

    District Manager duties

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District - Multi Unit Manager in Houston, TX
    Former Employee - District - Multi Unit Manager in Houston, TX

    I worked at Ace Cash Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Profitable industry, lots of work to keep you busy on a daily basis

    Cons

    When they say on call 24/7, they mean 24/7. Lack of renovated stores equates to old wiring and faulty phone lines...false alarm calls at 3am, etc. Personal use of car costs too much for a low annual salary.

    Advice to Management

    Supply laptops and gas cards at least.


  9. Customer service associate 2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Associate in Spokane, WA
    Former Employee - Service Associate in Spokane, WA

    I worked at Ace Cash Express full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked there for 9 years. You are pretty much your own boss because you are left to work alone 90 percent of the time

    Cons

    Problem is when it gets busy you are still alone to figure it out. It's sink or swim then you get in trouble for not selling extra stuff

    Advice to Management

    Better equipment, training and integrity which is one of their key principals. Definitely that place has changed for the worse. Sorry but its true


  10. Ratings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Little Rock, AR
    Former Employee - Customer Service Representative II in Little Rock, AR

    I worked at Ace Cash Express (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Love the fast paced environment

    Cons

    There is a couple rude people in management


  11. Human Resources Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HRM
    Former Employee - HRM

    I worked at Ace Cash Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Autonomous position with little supervision; initially which eventually becomes overbearing micro managing at all levels.

    Cons

    No true HR team. Operations dictates all if you are not on board all of the time with them you are out. No true advocacy for the employees . High turn over due to quick terminations with out fact finding being done. Management always right . Collections team that bullies employees and customers a like. Senior Management that does not follow the companies own Key Principles.

    Advice to Management

    Follow your Key Principles, adhere to the FDCPA. Provide resources to adequately hire, train and develop people in all levels and positions. Treat people fairly and give back to your employees.



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