Ace Cash Express Reviews

Updated August 19, 2015
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2.6
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Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
89 Ratings

Pros
  • Great customer service skills are learned while working at Ace Cash Express (in 4 reviews)

  • Good pay not a whole lot of work (in 6 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • Long hours working without the company of others (in 5 reviews)

More Pros and Cons

162 Employee Reviews

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  1. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Dallas, TX
    Current Employee - District Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    Its a high pace work environment and helps you to succeed your potential in multi-tasking.

    Cons

    n/a will review with hiring manager at the point of interview.


  2. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 10 years)

    Pros

    Being able to deliver quality customer service with a variety of products such as stamps, money orders ,pre paid debit cards and loans.

    Cons

    Difficult customers insisting they be approved for products that the system is designed to not qualify If customers profile doesn't meet company guidelines.

    Advice to Management

    Continue to be the leader in intoducing quality products and finding ways to stay a step ahead of the compition!


  3. Helpful (1)

    A learning experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Killeen, TX
    Former Employee - Center Manager in Killeen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Full time hours, vacation time, sick pay, coworkers

    Cons

    Super difficult to call in sick. New management doesn't know the job

    Advice to Management

    Do what you can to keep the employees around that know what they're doing. Don't fire first then look for replacements.


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  5. Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Irving, TX
    Former Employee - Marketing Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express full-time (More than 3 years)

    Pros

    Flexible Work Schedule Great, professional and talented people to work with Good direction and strategy from management Clear career path and growth opportunities available

    Cons

    Pay can be a little low Eventually got to be so high-pressure the goals were almost unachievable Job duties might change drastically and you'll have to adjust

    Advice to Management

    Give reasonable goals within a reasonable time-frame to meet, especially if your job duties change and that employee needs to learn something new. It's good to put some pressure on employees and departments to perform, but too much can create an environment for high-stress, panic, burnout and higher employee turnover. Let loose a little more and be more flexible!


  6. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District - Multi Unit Manager
    Current Employee - District - Multi Unit Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Cash Express full-time (More than 5 years)

    Pros

    Have a great work environment, great employee recognitions -they invest in their employees and the pay is great

    Cons

    You feel like your having to constantly protect your crew from HR- she is too involved and over runs the RVP-she has no filter when she speaks and shares info that should be kept confidential - some favoritism with in the region that makes no sense- direct deposit specialist also over runs RVP

    Advice to Management

    Keep training and engaging your employees - great upper management DVP-SVP-CEO along with assistant great team! Maybe just an little more insight on what is happening in the field-


  7. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Ace Cash Express full-time (Less than a year)

    Pros

    Great benefits Great job to build office skills and customer skills

    Cons

    customers rude and very difficult to deal with centers not safe and dangerous working alone with no help equipment out of date

    Advice to Management

    upgrade resources and equipment have min two employees working to avoid dangerous and fraudulent activties


  8. Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Lees Summit, MO
    Former Employee - Center Manager in Lees Summit, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express (More than 3 years)

    Pros

    Great co-workers, decent pay and nice benefits.

    Cons

    Potentially long hours and management can be pushy about card sales.

    Advice to Management

    Listen more to employees and understand that sales is apart of the job and it shouldn't define the employee.


  9. Center Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daytona Beach, FL
    Current Employee - Anonymous Employee in Daytona Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Full time work, good benefits and good bonus opportunities.

    Cons

    2 and 3 Consecutive 13 hour shifts


  10. workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to wrk customers are really friendly co workers or great

    Cons

    Management is to pushy on selling cards you can't make a customer buy anything they dnt want

    Advice to Management

    Communicate with employees better and dnt wait until last minute to put the schedule out


  11. Helpful (1)

    HR Recruiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Recruiter in Irving, TX
    Former Employee - Human Resources Recruiter in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Cash Express (More than a year)

    Pros

    ACE was great to me. The leadership team is strong and supportive, and I was given opportunity to learn a lot during my time there.

    Cons

    Not really a con, but was not the right long term position for me

    Advice to Management

    Continue to interface with your employees at all levels, and be transparent about company changes.



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