Ace Cash Express Reviews

Updated June 30, 2015
142 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.5
Rating Trends
Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
70 Ratings

Pros
  • Great customer service skills are learned while working at Ace Cash Express (in 4 reviews)

  • Good pay not a whole lot of work (in 6 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • Long hours working without the company of others (in 5 reviews)

More Pros and Cons

142 Employee Reviews

Sort: Popular Rating Date
  1. District Manager duties

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District - Multi Unit Manager in Houston, TX
    Former Employee - District - Multi Unit Manager in Houston, TX

    I worked at Ace Cash Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Profitable industry, lots of work to keep you busy on a daily basis

    Cons

    When they say on call 24/7, they mean 24/7. Lack of renovated stores equates to old wiring and faulty phone lines...false alarm calls at 3am, etc. Personal use of car costs too much for a low annual salary.

    Advice to Management

    Supply laptops and gas cards at least.


  2. Customer service associate 2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Associate in Spokane, WA
    Former Employee - Service Associate in Spokane, WA

    I worked at Ace Cash Express full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked there for 9 years. You are pretty much your own boss because you are left to work alone 90 percent of the time

    Cons

    Problem is when it gets busy you are still alone to figure it out. It's sink or swim then you get in trouble for not selling extra stuff

    Advice to Management

    Better equipment, training and integrity which is one of their key principals. Definitely that place has changed for the worse. Sorry but its true


  3. Helpful (1)

    OK opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Auburn, WA
    Current Employee - Customer Service Representative in Auburn, WA

    I have been working at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the customers are great.

    Cons

    The hours are pointless, not enough workers. Never enough time for family.

    Advice to Management

    Get better hours or more people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. center manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Houston, TX
    Current Employee - Center Manager in Houston, TX

    I have been working at Ace Cash Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoy the workplace, love the customers, new break system, and great team to work for! Good hours no more twelve hours at a time, incentives are great

    Cons

    Customers are rude at times majority of the time they are old, not a lot of communication from dm and rvp

    Advice to Management

    Great


  6. Helpful (1)

    Profit VS Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Associate in Houston, TX
    Former Employee - Service Associate in Houston, TX

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great group of employees who go above and beyond in helping every customer and their coworkers inspite of upper management.

    Cons

    Refusal to listen to their employees, no breaks, irrational scheduling and store coverage, dishonest practices from upper management, failure to respond to phone calls from their employees, harassment to "sell" cards to customers who can't afford the hidden fees associated with the card.

    Advice to Management

    Give District Managers the same training you give store Managers and Associates so they see from experience what their employees go through. Stop expecting one person to do the work of multiple people. Protect your employees by hiring security to be visible when they walk into stores in the morning and walk out of the stores at night. Have sense enough to get off the phone conference during a robbery.


  7. Probably one of the worst jobs I have ever had. Not allowed to take rest/meal breaks when working 10-12 hour shifts, co

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager
    Former Employee - Center Manager

    I worked at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    If you like working by yourself & being so busy that before you know it....it's time to go home this maybe the place for you.

    Loved the majority of my customers, they were a pleasure to work for.

    Cons

    Make sure that if any exceptions to any of there policies/procedures is directed that you get it in writing no matter what, cause if you dont, it will come back to bite you on the day they terminate your employment over it.

    No rest/meal breaks when you are working 10-12 hour shifts all by yourself, 3 out of 4 days a week. The company claims hardship & lack of staffing to Labor & Industries to get away with it, but they intentially single staff the stores 98% of the time. You are always on call, especially the CM's

    Advice to Management

    Management at the district & regional levels for sure have unrealistic expectations that are not obtainable! CSR's & CM's just check stuff off to say its done (when really its not done) in order to meet last minute & always changing deadlines.

    You have District Managers in place that are unethical!

    They still hire persons after they fail your mouth swab drug tests, you may want to think about using an independent lab for your drug testing in the future.

    They have also re-hired former employees even after they had fraudulantly obtained payday loans for themselves by falsifying there identities as one of there own friends & or family members.


  8. Helpful (1)

    Bad company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Associate
    Former Employee - Service Associate

    I worked at Ace Cash Express (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    some of the people are pretty cool to work with.

    Cons

    Full time at ACE actually means a maximum of 37 hours a week (maybe less) . Poor upper management, low pay for everything they want done, constantly getting yelled at by angry customers because youre not allowed to give them too much information(totally ridiculous).

    Advice to Management

    Maybe more people would stay and things would run a little better if employees were promoted based on qualifications and not just because you're friends.


  9. Service associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Associate in Houston, TX
    Current Employee - Service Associate in Houston, TX

    I have been working at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very layback place and nice customers , some employees where nice but at the same time very hypocrites

    Cons

    Bad management, everything is unorganized, you have to multi task all the time and it gets hard when your by yourself it gets packed, it would be better if they had atleast 2 employees to help out, I had a few customers tell me why am I always by myself that is bad customer service, the managers always talk bad about each others back and about their employees but then in person they act like nothing happened, they don't let you choose your days off of course have to tell them 2 to 3 weeks ahead and little pay for so much to be handling.

    Advice to Management

    Very unorganized


  10. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express full-time

    Pros

    Reasonable bonuses and sales commission.

    Cons

    Not enough training, long hours.


  11. Director - Retail Lending

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Ace Cash Express full-time (Less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    - Great People
     - Culture was very good - great team work

    Cons

    - Management seemed a bit averse to change and seemed reactive to market conditions



Showing 142 of 143 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.