Ace Cash Express Reviews

Pros

Very Friendly Environment, lots of free time to study or do homework

Cons

Low pay, unfair pay scale for this type of position

Advice to Senior Management

Compensate new employees based on experience

Pros

Ton of free time. I can work on homework or watch movies.

Cons

Not being able to call in sick.

Pros

-Independent
-Great field of work
-Great pay and benefits
-Potential growth
-You gain tons of experience
-Great environment

Cons

-Sometimes stores get busy and your alone
-Constant reminds about sales and buybacks for loans

Advice to Senior Management

Keep up the good work Dallas Region :)

Pros

Independence. When you are working alone it's the best. I so rather be alone then working with somebody else. It's also the downside of the job.

Cons

Working alone. When it gets busy, it can get really stressful because of course you want to get customers in and out as fast as possible and it gets hard when you are by yourself.

Advice to Senior Management

Train for more than 15 days.

Pros

You work alone most of the time. Thats a good thing for people who have been there for a long time. Benefits, Bonuses (even if they are almost impossible), salary isnt bad.

Cons

YOu are locked in ta cage for long periods of time. Management doest help you much and dont even start with the helpless desk!

Advice to Senior Management

praise you employees, rememeber when scheduling this is a person not an animal. NO one likes to work three 12 hour days in a row.

Pros

some lover level employees are pretty nice, climate controlled stores that I can keep at whatever temperature i want (im the only one there working all the time anyways)

Cons

I took this job knowing it would only be temporary 4 weeks ago but I decided to quit already. I was promised full time but havn't worked more than a 32 hour week. Was told I'd have a "home" store which they base upon your living area after telling them I didn't want to drive, but I've had to drive to 5 different stores in ONE week for work spread out all over the metro area (25 minute drive just to work yesterday and I'm supposed to do it again today) Constant emails about "horrible" sales throughout the day with unrealistic sales goals set for every employee and threats of write-ups or firings constantly if they are not met. Almost impossible to get approvals on check cashings from an RA manager due to understaffing because of their ridiculously high turnover rate. I was forced to open and run my own store my first day out of training by myself with only a $500 check cashing limit and had a line out the door the entire day because of it, and then ran out of money due to a mistake at corporate coupled with a late delivery. 12 hour shifts alone behind bullet proof glass which you cannot leave at all during the day, and it's generally too busy to be able to even eat anything (no food or drink is allowed by the front counter) TERRIBLE corporate structure, selling netspend cards for a few extra bucks is worth more than employee retention and a lot of people get fired for not selling enough through no fault of their own. Also, not really the companys fault but the majority of the customers in my area are extremely rude and will have no problem belittling or threatening you all day for trying to do your job (remember that these are the type of people who do all of their banking through a dinky check cashing store, no offense to normal people who do too but it generally attracts the lowest of the low as far as customers go). I don't get paid enough to be a punching bag all day from both corporate and customers or to be able to drive as much as they suddenly wanted. I won't be returning to this job.

Advice to Senior Management

How about taking a look at your turnover rate and trying to understand why so many people stop showing up for their scheduled shifts. The way you go through and treat employees is costing you more money than what you make on stupid netspend cards that were forced to push on every customer.

Pros

Job is inside climate controlled environment. Mininimum educational requirements for position. Employee paid benefits after approximately 90 days.

Cons

Poorly functioning IT applications; full time employees are poorly paid and seldom get 40 hours per week. Store level employees are micromanaged and receive constant threats to meet unrealistic sales goals, but never praise for goals met. Every move requires you to contact the DM, but our DM is nasty and rude when contacted. Company mantra is a "write up" or termination for everything.

Advice to Senior Management

Because of the hostility and incompetence of the district and regional management, you will continue to lose good employees and have a hight turnover rate of store managers. High pressure sales tactics are also turning off your customers.

Pros

You are not always being watched like a hawk when you are doing your job.
They give you and opportunity to show them your abilities to do your job.

Cons

just frustating sometimes when you can not get ahold of someone when you are trying to cash a check and customers have to wait for a little while.

Pros

Positive Attitude of management and coworkers
Encouragement to do your best and achieve your goals

Cons

Inconsistency with scheduling & location
NO mileage reimbursement

Advice to Senior Management

Don't make your employees drive all over a HUGE metropolitan area, WITHOUT offering some type of reimbursement, toward the CONSTANT rising prices of fuel OR the wear and tear on our vehicles!! I have a few complaints about ACE, but overall enjoy and LOVE my job. I was told I would be given a permanent "home" store, but don't really see how that will be accomplished, hopefully, it will come to fruition, time will tell. For now, though, I would and have recommended it to others as a reputable place of employment!

Pros

environment has a family feeling, everyone knows well in advance what is expected of each employee. Each department works well with other departments.

Cons

Because of the type of work we do there is not time off at the end of the month. there are times that we are required to put in extra hours on the last day of the month. If you call in sick you have to make up your time and also take sick time. As a salaried employee we put in more hours and they expect us to continue to give more.