Ace Cash Express Reviews

Updated March 30, 2015
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2.7
118 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
60 Ratings

Pros
  • Incentives are good pay is okay (in 6 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • They do not pay enough to keep anyone that is worth working for this company so you are forced to work long hours with no brakes (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Review of corporate office job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate in Irving, TX
    Current Employee - Corporate in Irving, TX

    I have been working at Ace Cash Express full-time (more than 3 years)

    Pros

    Good people
    Flexible about working hours
    Decent Pay

    Cons

    Very poor work/life balance, you are expected to work A LOT
    Antiquated systems
    Management unwilling to invest in future of company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Memphis, TN
    Former Employee - Sales Representative in Memphis, TN

    I worked at Ace Cash Express

    Pros

    got at least 3-4 days off

    Cons

    cant leave the center, hate being on call

    Advice to ManagementAdvice

    Would love to work in only one location

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Messy workplace, but I stayed to myself to avoid all the mess going around. They are on a firing binge since lawsuit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Servicing Specialist in Irving, TX
    Former Employee - Loan Servicing Specialist in Irving, TX

    I worked at Ace Cash Express

    Pros

    Only thing I can think of is the pay and bonuses (until they restructured bonus pay).

    Cons

    Too much mess!!! If you are always in your seat working, that's a good thing, but my experience is the people that's hardly working are the ones to receive praise!!! WTF?!?!?!

    Advice to ManagementAdvice

    No use commenting here since they know it all anyway!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    Nice prople and good breaks

    Cons

    Long hours and hard workinrg conditions

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. CSR II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Springfield, OR
    Former Employee - Customer Service Representative II in Springfield, OR

    I worked at Ace Cash Express

    Pros

    Great people to work with.

    Cons

    The upper management is crap.

    Advice to ManagementAdvice

    Listen to your employee's needs!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. The Inner Circle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kansas City, KS
    Former Employee - Customer Service Representative in Kansas City, KS

    I worked at Ace Cash Express full-time (less than a year)

    Pros

    11 hour shifts go super fast!
    Great hours
    Great nice customers!
    Busy work

    Cons

    The Inner Circle- if you're not friends with the workers, working there is miserable. They will talk about you and gossip, and there is so much unnecessary drama.
    There is no sense of professionalism with the employees- especially in certain store locations.

    Mystery Shoppers- people even in training are subject to mystery customers whom rate their performance which if your score is not at a certain level, you could get fired or all of your monthly incentives(commission) taken away like that.

    It's SOOO sad to see how many people come in for back to back loans taken out just wasting their money. Sure it's business... But I hate to see it.

    Advice to ManagementAdvice

    Add cameras to the store to know what your employees are and are not doing!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. It was a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate in Oakland, CA
    Former Employee - Service Associate in Oakland, CA

    I worked at Ace Cash Express

    Pros

    not always busy. able to meet new people.

    Cons

    Some of the locations were really small. Dealing with rude customers on a daily basis. Hard to advance in company. Pay isn't worth all the work. Even as a Licensed Insurance Agent still made the same as everyone else. Services changed often

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. gained experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    personal growth, extra money, opportunities, hours, co workers

    Cons

    work-life balance, leadership, honesty, calls, secret shops

    Advice to ManagementAdvice

    better training

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Be ready to take the heat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Conroe, TX
    Current Employee - Customer Service Representative in Conroe, TX

    I have been working at Ace Cash Express full-time (more than a year)

    Pros

    Pays a little over minimum wage, with less responsibility, overtime is not feared.

    Cons

    Management doesn't like lifting a finger, but wants to make you work Saturdays and Sundays every week so they could have off, store closes at 8 (even though it is SO slow between 6-8)

    Advice to ManagementAdvice

    Get more GOOD employees, and stop hiring random people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Cash Cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floating Center Manager/Teller in Youngstown, OH
    Current Employee - Floating Center Manager/Teller in Youngstown, OH

    I have been working at Ace Cash Express

    Pros

    We work longer hours so you get three day off most weeks

    Cons

    Once you're in the cage you can't leave

    Advice to ManagementAdvice

    Care more about your employees

    Recommends
    Neutral Outlook
    No opinion of CEO

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