Ace Cash Express Reviews

Updated April 24, 2015
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2.6
126 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
62 Ratings

Pros
  • Incentives are good pay is okay (in 6 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • They do not pay enough to keep anyone that is worth working for this company so you are forced to work long hours with no brakes (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The relationship you build with your customers

    Cons

    So many have been with company in same position for over 10yrs so upward mobility is hard.

  2. Ace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They have awesome benefits and staff.

    Cons

    The customers complain too much

  3. Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly managers, push for store employees to move up.

    Cons

    I was paid salary but I worked overtime just about every day and didn't get paid for it.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. center manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good hours and days off. Most of the staff is nice and friendly

    Cons

    Horrible raises and bonuses. Not much room for growing within the company unless your willing to relocate.

    Advice to Management

    Acknowledge and reward the employees that work hard

  6. ready to quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Pros

    Incentives off on Sunday

    Cons

    No breaks 11hr shifts can't leave once your here

    Advice to Management

    Start allowing breaks outside the building pay ur SA more

  7. Review of corporate office job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate in Irving, TX
    Current Employee - Corporate in Irving, TX

    I have been working at Ace Cash Express full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people
    Flexible about working hours
    Decent Pay

    Cons

    Very poor work/life balance, you are expected to work A LOT
    Antiquated systems
    Management unwilling to invest in future of company

  8. It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Memphis, TN
    Former Employee - Sales Representative in Memphis, TN

    I worked at Ace Cash Express

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    got at least 3-4 days off

    Cons

    cant leave the center, hate being on call

    Advice to Management

    Would love to work in only one location

  9. Messy workplace, but I stayed to myself to avoid all the mess going around. They are on a firing binge since lawsuit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Servicing Specialist in Irving, TX
    Former Employee - Loan Servicing Specialist in Irving, TX

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Only thing I can think of is the pay and bonuses (until they restructured bonus pay).

    Cons

    Too much mess!!! If you are always in your seat working, that's a good thing, but my experience is the people that's hardly working are the ones to receive praise!!! WTF?!?!?!

    Advice to Management

    No use commenting here since they know it all anyway!!!!

  10. Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager in Houston, TX
    Former Employee - Center Manager in Houston, TX

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is decent, that's about it...

    Cons

    Unprofessional Management, looking for any and every reason to fire employees. Spent a year and a half going into work everyday expecting to be fired for something trivial. Security is an issue as well at some locations and I just got tired of going to work afraid for my life.

    Advice to Management

    The things you have to deal with on a daily basis make this is one of the worst jobs I have ever had. Compensation needs to be increased (to almost double) to reflect the soul-crushing conditions of working for this company and get the quality error-free employees they require.

  11. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice prople and good breaks

    Cons

    Long hours and hard workinrg conditions

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