Ace Cash Express Reviews

Updated April 24, 2015
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Employee Reviews

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  1. CSR II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Springfield, OR
    Former Employee - Customer Service Representative II in Springfield, OR

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with.

    Cons

    The upper management is crap.

    Advice to Management

    Listen to your employee's needs!

  2. Helpful (1)

    Never more disappointed in an employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Ace Cash Express full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get to work with the public on helping them obtain a loan, safety while inside and outside the store.

    Cons

    Upper management, the people in this company do not care about their employees at all.
    No matter how long you have been with them. The all mighty dollar is all they look after.
    The people at the regional office talk to the employees like we are stupid. poor pay with even poor hours!! No Cares how hard you work as long as you are making them a good bonus your safe.

    Advice to Management

    Take care of your employees, listen to them don't just hear them, help them, don't just replace them, talk to all upper staff about to to treat each other. when you have happy employees you have better performance out of them, they will want to work harder to impress you.

  3. Helpful (1)

    Needs a change in leadership from the top down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Ace Cash Express full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay; employees; location; supports the community and employee events

    Cons

    leadership; nepotism; benefits; culture and backbiting

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  5. It was a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate in Oakland, CA
    Former Employee - Service Associate in Oakland, CA

    I worked at Ace Cash Express

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    not always busy. able to meet new people.

    Cons

    Some of the locations were really small. Dealing with rude customers on a daily basis. Hard to advance in company. Pay isn't worth all the work. Even as a Licensed Insurance Agent still made the same as everyone else. Services changed often

  6. The Inner Circle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kansas City, KS
    Former Employee - Customer Service Representative in Kansas City, KS

    I worked at Ace Cash Express full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    11 hour shifts go super fast!
    Great hours
    Great nice customers!
    Busy work

    Cons

    The Inner Circle- if you're not friends with the workers, working there is miserable. They will talk about you and gossip, and there is so much unnecessary drama.
    There is no sense of professionalism with the employees- especially in certain store locations.

    Mystery Shoppers- people even in training are subject to mystery customers whom rate their performance which if your score is not at a certain level, you could get fired or all of your monthly incentives(commission) taken away like that.

    It's SOOO sad to see how many people come in for back to back loans taken out just wasting their money. Sure it's business... But I hate to see it.

    Advice to Management

    Add cameras to the store to know what your employees are and are not doing!!

  7. gained experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    personal growth, extra money, opportunities, hours, co workers

    Cons

    work-life balance, leadership, honesty, calls, secret shops

    Advice to Management

    better training

  8. Be ready to take the heat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Conroe, TX
    Current Employee - Customer Service Representative in Conroe, TX

    I have been working at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pays a little over minimum wage, with less responsibility, overtime is not feared.

    Cons

    Management doesn't like lifting a finger, but wants to make you work Saturdays and Sundays every week so they could have off, store closes at 8 (even though it is SO slow between 6-8)

    Advice to Management

    Get more GOOD employees, and stop hiring random people.

  9. Cash Cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floating Center Manager/Teller in Youngstown, OH
    Current Employee - Floating Center Manager/Teller in Youngstown, OH

    I have been working at Ace Cash Express

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    We work longer hours so you get three day off most weeks

    Cons

    Once you're in the cage you can't leave

    Advice to Management

    Care more about your employees

  10. TERRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate in Euless, TX
    Former Employee - Service Associate in Euless, TX

    I worked at Ace Cash Express part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much work has to be done; easy days; few customers.

    Cons

    Management needs more training, better safety for employees. you're working alone the whole day usually, nobody to report to. not much room to move up. Okay pay. you're there the whole day open to close by yourself and you don't get a lunch break.

    Advice to Management

    Train the DM's better. be more considerate of the employees.

  11. Be very flexible and robotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager in Greensboro, NC
    Current Employee - Center Manager in Greensboro, NC

    I have been working at Ace Cash Express full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good hours
    Ok money
    Easy job

    Cons

    Pressure to make goals
    Constantly compared to other emloyees.
    Long days

    Advice to Management

    Better training
    An ace handbook created would be helpful

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