Ace Cash Express

  www.acecashexpress.com
  www.acecashexpress.com

Ace Cash Express Reviews

Updated October 22, 2014
Updated October 22, 2014
97 Reviews
2.8
97 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
51 Ratings

Review Highlights

Pros
  • Incentives are good pay is okay (in 6 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)


Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • They do not pay enough to keep anyone that is worth working for this company so you are forced to work long hours with no brakes (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Room to grow...if you're ready to work for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Ace Cash Express full-time (more than 10 years)

    Pros

    Lots of room to advance if you are willing to work hard / smart. Management overall is outstanding. I have enjoyed my many years at ACE very much.

    Cons

    Occasionally there are organizational changes. While these types of changes are a normal part of a growing and successful business they do cause conflicts and disorganization that can be challenging at times.

    Advice to ManagementAdvice

    Thank you for your continued support and leadership.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Truly enjoy the work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Manager in Pittsburgh, PA
    Current Employee - Travel Manager in Pittsburgh, PA

    I have been working at Ace Cash Express full-time (less than an year)

    Pros

    I really enjoyed working here because I get to talk to a variety of people. I really felt like I was helping someone who really needed it.

    Cons

    Long working hours, very demanding job.

    Advice to ManagementAdvice

    Your internal customers (workers) are just as important as your external customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Satisfied so far but won't be able to stay for too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Ace Cash Express full-time (less than an year)

    Pros

    Work from home option, good learning platform, very nice and helpful people

    Cons

    Too many changes in the organization. Teams change all the time.
    Payday Loan Industry - not the best industry to work in. A lot of scrutiny from the government.

    Advice to ManagementAdvice

    Hire more creative people

    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Service associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express

    Pros

    Incentives are good pay is okay

    Cons

    Working in poorer areas,, sometimes sales gets stressful

    Advice to ManagementAdvice

    Consider looking for better areas

  6.  

    Was a franchise no longer owned by corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager in Cleveland, OH
    Former Employee - Center Manager in Cleveland, OH

    I worked at Ace Cash Express full-time (more than 5 years)

    Pros

    Great customer service skills loved the interaction with our customers. Very busy easy job

    Cons

    No insurance no paid holidays

    Approves of CEO
  7.  

    Was threatened by my DM that I would lose my job because I was sick (with a note) and missed one day of work in a year!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager in Plano, TX
    Former Employee - Center Manager in Plano, TX

    I worked at Ace Cash Express full-time (less than an year)

    Pros

    The customers were nice and you built up a relationship

    Cons

    10 to 13 hour days and you are locked in. No breaks, not allowed to leave

    Advice to ManagementAdvice

    Don't threaten your employees, they will find work elsewhere

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Worst Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager in Pantego, TX
    Current Employee - Center Manager in Pantego, TX

    I have been working at Ace Cash Express full-time (more than 3 years)

    Pros

    its good experience and the management level training looks good on a resume and there are alot of skills you can learn from working here and the company also offers pretty good benefits.

    Cons

    they expect so much out of you and pay you like a burger flipper but still expect management level results for chicken feed. long long shifts 12 hours per day and its impossible for them to stay staffed because of their high turnover rate

    Advice to ManagementAdvice

    care about jr level management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    They don't value the employees hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager in Compton, CA
    Former Employee - Center Manager in Compton, CA

    I worked at Ace Cash Express full-time (more than 8 years)

    Pros

    I wouldn't recommend this company for employment.

    Cons

    To kiss ass to the supervisors

    Advice to ManagementAdvice

    Need to star cleaning the people that work in the main office.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    It is great oppurtunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at Ace Cash Express full-time (more than an year)

    Pros

    The skills acquired on this job are wonderful building blocks for any aspiring professional. It is also a great working environment.

    Cons

    Due to the high volume of customers, we often times stand on our feet for hours at time. Many associates work with no supervision.

    Advice to ManagementAdvice

    It would be great if every center had at least two people working at all times.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Probably one of the worst companies I have worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Pros

    I really do not have anything nice to say about this company at all.

    Cons

    The management is horrible. They do not pay enough to keep anyone that is worth working for this company so you are forced to work long hours with no brakes. They make false promises all of the time. And when it comes time they just ignore you like a teenager. The drama is horrible because everyone is unhappy. And most of the customers are horrible to the employees. I could go on and on but I do not think there is enough space here.

    Advice to ManagementAdvice

    My advice is to train the district managers so they know how to do their job. Also take a good look at some of the district managers. They have no business doing this job. Especially when they ignore all of their employees. I have heard over and over and also seen it first hand that they do not get back to you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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