Ace Cash Express

  www.acecashexpress.com
  www.acecashexpress.com
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Ace Cash Express Reviews

Updated September 20, 2014
Updated September 20, 2014
96 Reviews
2.8
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
51 Ratings

Review Highlights

Pros
  • Incentives are good pay is okay (in 5 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)


Cons
  • Absolutely no work/life balance (in 4 reviews)

  • No breaks, not allowed to leave for lunch (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate  in  Dallas, TX
    Former Employee - Service Associate in Dallas, TX

    I worked at Ace Cash Express full-time for less than a year

    Pros

    Work by yourself no one telling you what to do and when to do it

    Cons

    Work all day from 8am to 7pm

    Advice to ManagementAdvice

    After 2months for me

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    High pressure sales of low quality financial instruments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM
    Current Employee - CSM

    I have been working at Ace Cash Express full-time

    Pros

    Slow days are great! You get time to do everything you are supposed to do as a manager without the constant interruption of customers. Benefits are better than nothing, they cover about half of Dental and Vision, Medical depends on what you pay for, I went to the high end after getting raked across the coals for an emergency room visit and it has been much better since. Co-workers are fabulous! Virtually everyone that works there is a good person.

    Cons

    Pay is better than McDonalds, but not by much. I have heard people who work in similar positions for different companies tell me they make anywhere from $1 to $4 more per hour than what I make in less than half the time. They will only give you a raise if they absolutely have to, they are very tight with their money, this includes store maintenance, supplies and bonuses. They are constantly raising the bar on Bonus thresholds. If you hit your numbers that just means the numbers are going to go up. Clientele is about 50% good people and about 50% less than desirables. Constantly guarding against fraud and other types of scams. And if you let your guard down, then you forfeit your job. No breaks, you sign a waiver giving up your rights to breaks when you get hired if the state allows it. Under staffed, they will not adequately staff your store. The beginning of the month is very busy for any financial institution and we only have one person in our stores handling a line out the door all day long. This can be very frustrating when the main sale is a prepaid debit card that has the worst customer service I have ever seen. Lots of problems, and due to the card companies inability to handle customer complaints they come back to us, usually when we are already swamped.

    Advice to ManagementAdvice

    Staff and pay adequately. If a store is being held together with tape, maybe it's time to remodel. If the customers are freezing, buy a heater. Don 't put all your eggs the same basket, especially when that basket has horrible customer service and constantly tries to undermine our own company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    It was a ride, it had its ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    The money is great, you get to work without supervisor over your shoulder.

    Cons

    Company is based on fear, the training is not long enough and the hours are long.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager In Training  in  Monroe, LA
    Former Employee - Manager In Training in Monroe, LA

    I worked at Ace Cash Express full-time for less than a year

    Pros

    Endless entertainment by the general public on a daily basis for 12 hours a day. Never a dull moment.

    Cons

    12 hours in a bullet proof box with no plausible means of escape no matter if emergency, death or bleeding... horrible pay scales, little to no raises, no incentive to perform.

    Advice to ManagementAdvice

    Pay your employees more and you might retain them and get a better quality of employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Great experience, meet new people and help customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate  in  Orlando, FL
    Former Employee - Service Associate in Orlando, FL

    I worked at Ace Cash Express full-time for more than a year

    Pros

    Meeting and helping customers daily.

    Cons

    It get a little lonely at time because you work by yourself all the time for 12 per day

    Advice to ManagementAdvice

    n/a

    No opinion of CEO
  7. 1 person found this helpful  

    Growth opportunity, but long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager  in  Irving, TX
    Current Employee - Accounting Manager in Irving, TX

    I have been working at Ace Cash Express full-time for more than 5 years

    Pros

    Good employee recognition programs and insurance coverage

    Cons

    no real mentoring program, so have to work at being accepted in the culture.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time for less than a year

    Pros

    Flexible hours ..Great People ...Great Pay..

    Cons

    Can not say that there is any , love this Job and the people ..:)

    Advice to ManagementAdvice

    Keep up the good work..

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    High turnover and management cares about nothing but themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    Not one thing, No sense of loyalty

    Cons

    No Loyalty, Inconsiderate people, out to con the consumer

    Advice to ManagementAdvice

    Focus more on the community inside and outside of the workplace. Learn a bit of loyalty. Create a better work atmosphere rather than one that resembles a chop shop.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Ace Cash Express has given me the opportunity to grow my knowledge and learn something new.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Dallas, TX
    Current Employee - Center Manager in Dallas, TX

    I have been working at Ace Cash Express full-time for more than a year

    Pros

    Great customer service skills are learned while working at Ace Cash Express. The company has a wide range of benefits to offer employees and it is a great working environment.

    Cons

    There are no "cons" at the top of my mind for Ace Cash Express, however, there are some things I am sure they can make better. Overall the company is acceptable.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good work environment flexible schedule.,

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    Flexible schedule, great benefits, good people.

    Cons

    Pay is not good and raises are even worse.

    Advice to ManagementAdvice

    Reward good employees with good pay increases

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