Ace Cash Express Reviews

Updated August 19, 2015
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162 Employee Reviews

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  1. Director - Retail Lending

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Negative Outlook

    I worked at Ace Cash Express full-time (Less than a year)

    Pros

    - Great People - Culture was very good - great team work

    Cons

    - Management seemed a bit averse to change and seemed reactive to market conditions


  2. SVP Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Dallas, TX
    Current Employee - Senior Vice President in Dallas, TX

    I have been working at Ace Cash Express (More than a year)

    Pros

    ACE is a fine place to work.

    Cons

    The regulatory environment makes it extremely tough.


  3. Human Resource

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in DeSoto, TX
    Former Employee - Human Resources Generalist in DeSoto, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ace Cash Express (More than a year)

    Pros

    The company has a lot of employee incentives.

    Cons

    The company has a high turn over rate.

    Advice to Management

    N/A


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  5. Helpful (1)

    Collection call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Irving, TX
    Former Employee - Collections Representative in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I loved working with customer and helping them get back in good standing, working with and for the customers is all I love about being employed there, that's about it.

    Cons

    Upper management are very racist, no black person in upper management, and will find anything to fire an employee, when the need to downsize arise. I was afraid to loose my job cause was not sure if that day will b the end, compliances violation were given to employee for no apparent reason, hostile work environment, I saw people being fire unfairly and some started to quite by fear of being unexpectedly.

    Advice to Management

    Give anyone who is hard working an opportunity to move up instead of keeping the same people in the same position for years. And hiring people from the outside world while you have great inside worker.


  6. Helpful (1)

    collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    benefits: 401k, insurance, and it stops there

    Cons

    everything but the pros. management has changed within the last 2 years the company as a whole is declining tremendously, constantly firing at the end of the fiscal year. no room for advancement if you work in collections, yearly raises are next to nothing, bonuses has declined, temps doesn't get a bonus, takes them over 6months to get hired on permanently. ever since ace was sued for 10 million for unfair, abusive, deceptive practices, morale has went down. run for the hills if you are called by ace for a job opportunity

    Advice to Management

    fire all of management, and hire new ones. needs to be more employee driven. happy employees equals happy customers


  7. HR Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Dallas, TX
    Current Employee - Human Resources Manager in Dallas, TX

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Opportunity for those with strong work ethic

    Cons

    Turbulent legislative environment creates constant change

    Advice to Management

    Plan more, stick to plan


  8. Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    The relationship you build with your customers

    Cons

    So many have been with company in same position for over 10yrs so upward mobility is hard.


  9. Ace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Ace Cash Express full-time

    Pros

    They have awesome benefits and staff.

    Cons

    The customers complain too much


  10. Administrative Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Friendly managers, push for store employees to move up.

    Cons

    I was paid salary but I worked overtime just about every day and didn't get paid for it.


  11. center manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ace Cash Express full-time

    Pros

    Good hours and days off. Most of the staff is nice and friendly

    Cons

    Horrible raises and bonuses. Not much room for growing within the company unless your willing to relocate.

    Advice to Management

    Acknowledge and reward the employees that work hard



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