Ace Hardware
3.5 of 5 207 reviews
www.acehardware.com Oak Brook, IL 1000 to 5000 Employees

Ace Hardware Reviews

Updated Jun 23, 2014
Ace Hardware – US – “Workbench Ace Hardware”

All Employees Current Employees Only

3.5 207 reviews

                             

79% Approve of the CEO

Ace Hardware President and CEO Ray A. Griffith

Ray A. Griffith

(90 ratings)

65% of employees recommend this company to a friend
207 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "you learn a lot about home improvement and retail"
    in 12 reviews
  • "Good values and very positive with respect to work life balance"
    in 7 reviews
Cons:
  • "I only received minimum wage throughout the entirety of my employment"
    in 10 reviews
  • "Not a lot of room to move up in small franchises"
    in 4 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good, but hard to deal with management

    Sales Associate (Former Employee)
    Germantown, TN

    ProsEasy to learn the ins and outs of the job. Cash register was easy to run. Nice to help customers with many aspects of home improvement

    ConsBad management. Very low pay for new hires. Not the nicest people to work for. No flexibility on taking time off. Scheduling was a nightmare

    Advice to Senior ManagementOffice culture and better clock-in/clock-out system

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    hard work lack of pay

    Sales Associate (Former Employee)
    Chicago, IL

    Prosdiscounts unlimited over time room to grow and life long experiences will be taught here

    Conslack of growth low wadges and unequal opportunities owners are greedy and selfish

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Fun place to work

    Clerk/Cashier (Former Employee)
    Lakewood, CO

    ProsGreat place to work if your a high school student. you learn a lot about home improvement and retail. Coworkers are usually fun and friendly.

    ConsCustomers can be very trying. The Pay is very minimal.

    Advice to Senior ManagementLet employees utilize their skills more.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Warehouse Supervisor

    Warehouse Supervisor (Current Employee)
    Gansevoort, NY

    ProsSalary, Comradery, location, support from peers.

    ConsExtremely long work hours. Work atmosphere.

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

    1 person found this helpful  

    A good place to work.

    Anonymous Employee (Current Employee)

    ProsFair compensation for work provided, company tries to keep a historical culture of being friendly and helpful.

    ConsThe Management level is ridiculous, the managers have no clue what they are doing, almost seem to be promoted after a given timeframe instead of earning a promotion. Executive group has a plan, communication downward does not flow smoothly. The company is run on the fear of the RSCs instead of best for business.

    Advice to Senior ManagementHelpful is a two way street, as you want helpful to flow from Corporate headquarters to the RSCs to eventually the retailers, there has to also be some open communication on what the issues are instead of just trying to cover them up.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Stepping Stone

    Anonymous Employee (Current Employee)

    ProsEasy, laid back, good money. Probably one of the better jobs I've had in my life

    ConsCan be really boring sometimes, hard to answer questions sometimes

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    Amazing Experince

    Anonymous Employee (Former Employee)

    ProsFlexiable hours, Fair pay, good office environment

    ConsDont recognize talent when its there, employees often end up looking for jobs elsewhere

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    I absolutely loved working for ace! I learned so much and gained so much!

    Anonymous Employee (Former Employee)

    Proseasy schedule, considerable pay, friendly environment

    Consthere are none to speak of.

    Advice to Senior Managementbe more of a manager, less of a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Ace is the place to suck any kinda life out of you...

    Assistant Store Manager (Former Employee)
    Great Falls, MT

    ProsHelping customers with their needs...

    ConsYou get micro-managed to death... Can't make your own decisions...
    You get yelled at on the sales floor in front of customers and other employees...
    Can't say enough about the nepotism...

    Advice to Senior ManagementLearn how to treat employees with respect, when they're the ones making Ace the big profits...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Not bad

    Assistant Store Manager (Current Employee)
    Cheektowaga, NY

    ProsThey knew how to make paint.

    ConsThey didn't know how to match it.

    Advice to Senior ManagementGet the after school help out of the way. Make room for hiring people who can work full time and actually have knowledge about hardware. It is cheaper to pay them, but your customer service goes down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Ace Hardware reviews and ratings — including employee satisfaction and approval rating for Ace Hardware CEO Ray A. Griffith. All 207 reviews posted anonymously by Ace Hardware employees.