Ace Hardware Reviews

Pros

I earn a pay check.

Cons

no compensation, no job advancement, no appreciation from management

Advice to Senior Management

Put more into the business and give people a fair chance to prove themselves.

Pros

Great part time job for student

Cons

Dover is a small town. Like to work someplace with more opportuniites.

Pros

Neighborhood store with good customers, Good employees. Liked the work and work family. At one time it was an exceptionally beautiful store. Ace Brand is excellent.

Cons

Now looks bad. Hardware in back?? Concept ruined. Prior management had better concept.

Advice to Senior Management

Should have stuck with the guy you had. Store looked so much better. Better layout. More class.
How did this turn into a furniture store? Poor choices drove away the business.

Pros

To get experience in a wide variety of minimum wage fields, to have a secure and relatively friendly environment, and to ensure flexible hours for a student or retiree. Good social interaction with the community. It is a very friendly, customer oriented store. From personal experience-I have always gotten the days off that I needed, and combined onerous schoolwork with a simple means of income.

Cons

The work is demanding, unrewarding, and underpaid. Students are abused into terrible conditions and harder work than older employees in the same position, as well as disrespected. From personal experience-I'm going to UIUC electrical engineering in the fall, and management thinks that I need to be told how to count products, and doesn't trust that I can remember how to clean the store- a list was provided daily for two years. I once cleaned out a drainage ditch or garbage for half an hour (we are next to a fast food store) and the manager came out because he didn't believe I had done the work, looked at my handiwork, and told me to pick a single leaf up; simply to avoid admitting he was wrong and I had done my job.

Advice to Senior Management

Reward good workers. Cut out laziness. Family employees are not the only employees in need of promotion. Treat everyone as your equal, and your customers will detect the satisfaction.

Pros

It was a small Mom & Pop store with a laid back atmosphere. Management gave employees some autonomy. The customers were the best part of the job.

Cons

There was no praise for doing a good job, and management also didn't like to answer questions. A family ran the store so no chance to move up in the organization. Politics and favoritism played a part as well.

Advice to Senior Management

Be more patient with employees. Praise us for doing a good job more often instead of waiting for us to make a mistake just so you can chew us out.

Pros

The owners were nice. Liked helping customers

Cons

No training
Poor management
No work family balance
Long shifts

Advice to Senior Management

Look at your management not your employees as to your bottom line.

Pros

working with great people and customers, very flexible schedule, very low stress. Also, as you make freinds with local contractors, you gain a lot of knowledge about the local businesses, building codes, and learn a lot to help other customers as well as for yourself. Ace tends to favor hire older workers due to life expereince, better work ethic, and the more mature personality for dealing with their customers

Cons

has with any retail sales, low pay when compared to mfg

Advice to Senior Management

keep up the great job !

Pros

For retail its better than other retail stores. Hardware or non hardware. It is a decent place to work if your in school but count your blessings on being in management unless someone croaks!

Cons

No employee discount or rewards! No room for advancement or pay increase. Insufficient amount of staff out-ways the pay rate! Full benefits that don't change!

Advice to Senior Management

Implement better team efforts than I! Spread the wealth and responsibilities so everybody can achieve their goals! Mandatory breaks and longer lunches!

Pros

Strong name recognition, quite competent store level employees, carries hard to find items overlooked by the big boxes, with good ownership - integrates itself into a community, great customers mostly as well as great co-workers. (Depends upon the store)

Cons

Long hours, no real chance to advance beyond a store manager unless you buy yourself a store. Some inconsistencies which comes from independent ownerships. Some of the products selected by corporate aren't necessarily chosen for the 'right' reasons. A level of disconnect from Oak Brook mind think and the store mind think.

Advice to Senior Management

This is directed to those who reside in Oak Brook. You have a world class name and organization but it needs to be kept flexible while remaining true to the core of what made ACE. There is a great resource of people in the stores who you need to start tapping from and getting them in corporate. If you do nothing else do this if you want to keep the company strong in the future. Otherwise the company will falter and perhaps fail. Once you set your minds more in level with the stores minds you will see dividends as never before!

Pros

the customers are the best!!

Cons

too much to do and not enough people to do it

Advice to Senior Management

They are doing what they think is right. I just wish they could see that we are unhappy and that leads to a lot of turnover and more stress on your longtime employees.