Ace Hardware

  www.acehardware.com
  www.acehardware.com
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Ace Hardware Reviews

Updated September 11, 2014
Updated September 11, 2014
226 Reviews
3.7
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
96 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 12 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    Great work environment, lots of good people. Hands on experience.

    Cons

    The pay is very low, there are other opportunities where you can earn much higher wages.

  2.  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Salisbury, MD
    Current Employee - Associate in Salisbury, MD

    I have been working at Ace Hardware part-time for more than a year

    Pros

    So much fun. I got to work with some great people and interact with fantastic customers. Most of the people I worked with were repeat customers I would see on a weekly basis. I loved it.

    Cons

    Pay sucked. Started at 8.25 an hour and that didn't change at all.

    Advice to ManagementAdvice

    If you want someone to work there for a while, give them a raise and/or a promotion.

    Recommends
    Positive Outlook
  3.  

    Great job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Los Gatos, CA
    Former Employee - Sales Associate in Los Gatos, CA

    I worked at Ace Hardware part-time for less than a year

    Pros

    Flexible schedule. Great management. Great working environment. Great training. Opportunities to move from sales associate to management.

    Cons

    Tough dealing with customers when going. Not much room for growth within the store since they are privately owned.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great training for customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Chandler, AZ
    Current Employee - Store Manager in Chandler, AZ

    I have been working at Ace Hardware full-time for more than 5 years

    Pros

    Ace has Customer Service training that works. If you do the steps with every customer, every time, you will make loyal customers.

    Cons

    Product training can be difficult with our small 5000 sq ft store, because we don't have "Departments". All 7 employees work the entire store. Cutting keys, mixing paint, electrical, plumbing, and running registers. We're not big enough to have cashiers.

    Advice to ManagementAdvice

    Train employees how to use the computers. I took over a store where the manager didn't want to teach anyone anything about the computers. Most employees should be able to look up and find items, vendors phone numbers, etc.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Awesome Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Raleigh, NC
    Former Employee - Sales Associate in Raleigh, NC

    I worked at Ace Hardware part-time for more than 3 years

    Pros

    Awesome Knowledge of Hardware, Great training, Friendly Staff, Excellent Selection, Management very attentive

    Cons

    May not be able to move with the times. Technologically slow, and long to catch on to the digital revolution. The employee culture is a bit bland/ still friendly though.

    Advice to ManagementAdvice

    Keep doing what you do.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I worked at Ace Hardware part-time

    Pros

    Friendly coworkers, generally felt my hard work was appreciated, my store had excellent customer service.

    Cons

    Pay was low (but it was only a summer job, so what should I expect), one manager accused me of sneaking out and not working when I had been working the whole time. Overall, it was pretty positive.

    Advice to ManagementAdvice

    Pay more and trust more to those that have earned it.

  8.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Ace Hardware part-time

    Pros

    Cool co work, great place to work in college.

    Cons

    Low pay, given a ton of work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Ace Customer Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Allentown, PA
    Current Employee - Sales Associate in Allentown, PA

    I have been working at Ace Hardware part-time for less than a year

    Pros

    Friendly, community-oriented & local hardware store is a fun place to work. Most co-workers are locals and helpful when you need assistance. The store management is usually available to answer questions & offer guidance. The job requirements are not too difficult to master within the first few weeks. (i.e. cashier, product, stocking, ACE services, ACE customer service methodology, etc.)

    Cons

    LOW wages even if you have prior experience. No benefits unless you are full-time, but not many. Varied schedule that changes week-to-week. Not very flexible about time-off unless it is WELL in advance notice. (i.e months)

    Advice to ManagementAdvice

    Experienced adults should be compensated per their experience. The same wage as a teenager is NOT going generate loyalty. High & frequent turnover can be avoided if a plan is in place to have benchmark goals & raises.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great experience,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Spokane, WA
    Former Employee - Anonymous Employee in Spokane, WA

    I worked at Ace Hardware full-time for more than a year

    Pros

    Learned so many things about hardware

    Cons

    Never anyone to cover a shift, if I was sick

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Memphis, TN
    Current Employee - Assistant Store Manager in Memphis, TN

    I have been working at Ace Hardware part-time for more than a year

    Pros

    You get to learn a lot about hardware.

    Cons

    Low pay, no benefits...but that could depend on location

    Recommends
    Neutral Outlook
    Approves of CEO

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