Ace Hardware Reviews

Updated April 16, 2015
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3.6
322 Reviews
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Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
123 Ratings

Pros
  • you learn a lot about home improvement and retail (in 14 reviews)

  • Good values and very positive with respect to work life balance (in 8 reviews)

Cons
  • I only received minimum wage throughout the entirety of my employment (in 11 reviews)

  • Long hours and chaotic schedule (in 10 reviews)

More Pros and Cons

Employee Reviews

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  1. Stock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fox Lake, IL
    Former Employee - Anonymous Employee in Fox Lake, IL

    I worked at Ace Hardware

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great to work with local owner. Gained a lot of knowledge that enabled me to complete home maintenance.

    Cons

    Long hours over the weekends when business was slow.

    Advice to Management

    Continue to treat your employees like an asset to your company

  2. Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Relaxed atmosphere, flexible scheduling and workplace policies

    Cons

    Often the customers will try to take advantage of the excellent customer service--but they're always right!

    Advice to Management

    Treating your employees with care will go a long way--when a small business treats you right, in the end people will appreciate it and want to give back.

  3. Current Ace Hardware part time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Ace Hardware part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love my job. The people I work with are great and the job is laid back. There is work involved so if you are lazy this isn't the job for you!

    Cons

    No con's! I love my job and at the store I work at there is plenty of room to advance.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A Great Place To Work !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Owners and Management, great employees

    Cons

    I do not have any cons

    Advice to Management

    None

  6. Speechless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS Engineer II in Oak Brook, IL
    Current Employee - ITS Engineer II in Oak Brook, IL

    I have been working at Ace Hardware full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I began working at ace a year ago. Within my first year we had a house fire and lost nearly everything. The staff came together and helped us more than my own family. My wife was consistently breathless because of the items that were pouring in for our children. Had to say that first.

    Anytime you start a job, and find that there is such a large amount of people who've been with the company for over 20 years, you've struck platinum. What's even more is, it seems as though a majority of the staff has been around for over 10 years. Ok, what's even more amazing, they are still smiling.

    The benefits are the best that I've ever had. Ace is extremely focused on wellness. I have never worked with people who truly like each other the way the Ace team does. You'd have to drag me out to get me to leave!

    Cons

    My con was, "Because it's an older crowd, there was a lot of "This is the way we've always done it." But with the new CIO, this has begun to change swiftly. So my con is not so much of a con anymore.

    Advice to Management

    Keep doing what you're doing. As management you don't make us feel like you're bigger than us, regardless of your position in the company. Anywhere else I may have been terrified to speak to people at a certain level, but you guys joke with us in a way that makes the team very comfortable.

  7. Worked as a Sales Floor Team Member on and off for 2.5 years. Good flexibility, good hours, good variety in tasks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate
    Former Employee - Sales Floor Associate

    I worked at Ace Hardware

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good starting job.
    Good variety of tasks (you're not doing the same thing all the time).
    Learn how to help customers/customer service.

    Cons

    Can be boring, especially in the winter time.
    Customers occasionally have a high expectation of hardware knowledge unlikely to have been obtained by a high school student.

    Advice to Management

    Consider higher pay for "sales associates" and the hardest workers.
    Have multiple people involved in the hiring process for part-time workers.

  8. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    co workers are rad and cool

    Cons

    lunch break too short enough

  9. Good environment,excellent products,great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Scottsdale, AZ
    Former Employee - Retail Sales Associate in Scottsdale, AZ

    I worked at Ace Hardware full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great products and availability as well as catalogue availability

    Cons

    I have no cons except that I wish I would like to still be working there

    Advice to Management

    Wish I could work there again

  10. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to work for

    Cons

    No area to move up

  11. Friendly, focused and determined workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Livonia, MI
    Former Employee - Customer Service in Livonia, MI

    I worked at Ace Hardware part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly employees, friendly and safe workplace

    Cons

    Low compensation, rude manager but was terminated, not enough hours

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