Ace Hardware Reviews

Updated June 24, 2015
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3.6
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Approve of CEO
Ace Hardware CEO John Vanhuizen
John Vanhuizen
6 Ratings

Pros
  • You get to learn a lot about hardware (in 14 reviews)

  • Good values and very positive with respect to work life balance (in 8 reviews)

Cons
  • Minimum wage pay and the managers expect you to do way more than you can actually do, especially for the pay (in 11 reviews)

  • Long hours and chaotic schedule (in 10 reviews)

More Pros and Cons

357 Employee Reviews

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  1. Retail Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Manager in Clayton, CA
    Former Employee - Corporate Manager in Clayton, CA

    I worked at Ace Hardware full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Simply the leader in convenience hardware! No one else even comes close. If you want the best corporate leadership, look no further!

    Cons

    As with all retail businesses, doing more with less can be trying. Some colleagues are "yes" men so the dog eat dog environment can bite you if you are not careful.

    Advice to Management

    Keep pushing! Just stop and look at the big picture landscape every once in a while. you will be surprised at what you find....


  2. good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    solid atmosphere good competitive pay

    Cons

    could do a better job of staying up with technology


  3. solid first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Floor Associate in Hartford, CT
    Current Employee - Sales Floor Associate in Hartford, CT

    I have been working at Ace Hardware

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly environment where new hires are immediately helped to gain vital experience in home development. It was a great part time job to start out on.

    Cons

    No cons for this place. i was just a part-time employee


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sale Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate, Cashier
    Former Employee - Sales Associate, Cashier

    I worked at Ace Hardware

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Customer service training, learn a lot about merchandise

    Cons

    Low pay, limited raises, managers get stressed easily

    Advice to Management

    Be in more communication with employees,


  6. Good minus management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Minneapolis, MN
    Current Employee - Sales Associate/Cashier in Minneapolis, MN

    I have been working at Ace Hardware part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Super GLBT friendly and pretty flexible with work availability for the most part. It is in a great area of Minneapolis and is very easy to get to via public transportation.

    Cons

    You are required to be available every weekend. A lot of the requests for days off are overlooked. They don't always schedule within allotted availability and that sucks because then those are hours you lose out on. Management doesn't get along with each other and everyone complains about the owners and one manager in particular is extremely rude to some customers but every time I have tried to approach the situation with the GM it is dismissed but no actions change. Pay isn't the greatest for what the cost of living is in the cities.

    Advice to Management

    If you say that you are working on something or that a situation or persons behaviors are being dealt with but no differences are seen it is very difficult to continue to trust the managers so hear out your employees and customers because at the end of the day the employees are customers too. And pay your employees what you would feel your time is worth and deserves because $9/hr doesn't suffice as a living wage....


  7. No $$

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Store Manager in Sunbury, OH
    Former Employee - Retail Store Manager in Sunbury, OH

    I worked at Ace Hardware full-time (More than 3 years)

    Pros

    Loved the customers and working in my community. Overall ACE corporate is a good company with good training.

    Cons

    Not paid for extensive business/retail/customer service experience. NO work/life balance. Some employees went over a year without a raise and then it was only 10-25 cents.

    Advice to Management

    Hire qualified people. Pay your employees what they are worth. Give raises based on performance. Stop the internal drama.


  8. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun place to work with a lot of schedule flexibility. Owners are very knowledgeable and hands on in terms of product and customer service. Transparent business practices, frequently informed of progression and growth of business. Great communication efforts, very well organized, and generally a satisfying job.

    Cons

    Long-ish shifts on your feet with few opportunities to sit down. Expectation to be constantly busy - if not helping customers you are supposed to clean or do maintenance of the store. Some customers can be incredibly rude/disrespectful, so you need to have a thick skin when dealing with those types of individuals.

    Advice to Management

    Don't need to leave advice to management on a public website - they have a great open door policy and are open to hearing suggestions and ideas from their staff at any point in time.


  9. It's good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Sumiton, AL
    Current Employee - Sales Associate in Sumiton, AL

    I have been working at Ace Hardware part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Learn people skills and how help customers and how to build a relationship with your customer

    Cons

    Some of your co workers or managers can be a real pain in the butt

    Advice to Management

    Hire good and honest people not people that are always mean to their co workers


  10. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loved the company great managers

    Cons

    Nothing was wrong working here


  11. paint manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware full-time

    Pros

    help customers get bulk paint

    Cons

    was not open on sundays



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