Ace Hardware Reviews

Updated August 26, 2014
Updated August 26, 2014
218 Reviews

3.7
218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
94 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 12 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Ace is the place to suck any kinda life out of you...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Great Falls, MT
    Former Employee - Assistant Store Manager in Great Falls, MT

    I worked at Ace Hardware full-time for more than a year

    Pros

    Helping customers with their needs...

    Cons

    You get micro-managed to death... Can't make your own decisions...
    You get yelled at on the sales floor in front of customers and other employees...
    Can't say enough about the nepotism...

    Advice to ManagementAdvice

    Learn how to treat employees with respect, when they're the ones making Ace the big profits...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    ACE is not the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lawn and Garden  in  Grayslake, IL
    Former Employee - Lawn and Garden in Grayslake, IL

    I worked at Ace Hardware part-time for less than a year

    Pros

    The people there know what they're talking about, young active kids work there, but there is not much to say that's good about this store

    Cons

    impatient employees, management doesn't care about their customers from what it seems. New faces every time i go in to the store. Not the most helpful store by a long shot.

    Advice to ManagementAdvice

    Stop mistreating and having good employees leave, every time i come in there are new people working there. I don't know what goes on, employees tell me they don't even like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Ace Hardware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  McHenry, IL
    Former Employee - Cashier in McHenry, IL

    I worked at Ace Hardware part-time for more than a year

    Pros

    This is an exceptions cruddy place to work.

    Cons

    Everything about this place reeks of feces.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Lots of work and very low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Winston-Salem, NC
    Former Employee - Sales Associate in Winston-Salem, NC

    I worked at Ace Hardware full-time for more than a year

    Pros

    Friendly people to work with and lots of experience gained with home repair products .

    Cons

    Lifting 80 lb bags of concrete daily and delivering pine needles, mulch,top soil, ect to peoples homes. Pay at start was a very low 7.50 per hour . For the work that is asked pay should be at 10 HR to start with .

    Advice to ManagementAdvice

    Stop being cheap and pay your help what they are worth .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    OK but very seasonal offering too few hours for most needing a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Port Charlotte, FL
    Current Employee - Cashier in Port Charlotte, FL

    I have been working at Ace Hardware part-time for more than a year

    Pros

    This is a nice little company with good managers and staff that does a good job with team work and do not leave their work for others to do but carry their load. All employees appear to be honest with good work ethic and give good service to the customers.

    Cons

    Not enough hours and a specific employee consistently carries mis-information about fellow employees to one of the owners. This employee is a favorite and uses the method to elevate self in eyes of owner. If favorite does not like you you will never get more than a few hours. It is a shame because it is really not that competitive an environment.

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
  7.  

    not a career, just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Norcross, GA
    Current Employee - Sales Associate in Norcross, GA

    I have been working at Ace Hardware full-time for more than 5 years

    Pros

    health insurance, 401k, schduling flexible

    Cons

    *no 401 k matching
    *the bonus you get is insulting an below market rates- make 300,000 in a month, get 20 dollars
    *bad culture which fosters unethical behavior
    *no training

    Advice to ManagementAdvice

    take stock of store management and get rid of the deadwood. review current business practices and take a class at the community annex because it isn't the 80's anymore. make a better handbook. come in the store once a month.

    Doesn't Recommend
    Negative Outlook
  8.  

    Ace Hardware, not a place were you'll be appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Cashier/Maintenance Manager  in  Santa Rosa, CA
    Current Employee - Head Cashier/Maintenance Manager in Santa Rosa, CA

    I have been working at Ace Hardware

    Pros

    Local community feel and great customers

    Cons

    No raises for promotions, they dont give you reviews, no respect or appreciation.

    Advice to ManagementAdvice

    Stop being so selfish if you don't want this high of a turnover rate.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Very poor managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Keller, TX
    Current Employee - Sales Associate in Keller, TX

    I have been working at Ace Hardware

    Pros

    The owners were nice. Liked helping customers

    Cons

    No training
    Poor management
    No work family balance
    Long shifts

    Advice to ManagementAdvice

    Look at your management not your employees as to your bottom line.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    retail is tough anywhere but this is impossible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    the customers are the best!!

    Cons

    too much to do and not enough people to do it

    Advice to ManagementAdvice

    They are doing what they think is right. I just wish they could see that we are unhappy and that leads to a lot of turnover and more stress on your longtime employees.

    Doesn't Recommend
    Approves of CEO
  11.  

    The face of family, will kick you in the but.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier  in  Roy, UT
    Former Employee - Cashier in Roy, UT

    I worked at Ace Hardware

    Pros

    The co-workers are friendly and you learn alot. There is usually popcorn to eat. The employee discount is pretty good (cost + 10%).

    Cons

    You are paid minimum wage. The shifts change all the time (we need a set schedule). There have been no raises in the past 3 years! Un-paid trainings are now required. We need new raidos and new safe step-ladders.

    Advice to ManagementAdvice

    Play it smart when bringing in merchandise. There is a good reason this ACE is going out of business. The office manager rubs everyone the wrong way. The owner doesn't know how to run a busines or put money where it is most useful. Buy new radios. Buy new step-ladders because the current short ones are unsafe! Listen to what your associates are telling you.

    Doesn't Recommend
    No opinion of CEO

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