Ace Hardware

  www.acehardware.com
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Ace Hardware Reviews

Updated August 19, 2014
Updated August 19, 2014
217 Reviews

3.7
217 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
94 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 12 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Raleigh, NC
    Former Employee - Sales Associate in Raleigh, NC

    Pros

    Awesome Knowledge of Hardware, Great training, Friendly Staff, Excellent Selection, Management very attentive

    Cons

    May not be able to move with the times. Technologically slow, and long to catch on to the digital revolution. The employee culture is a bit bland/ still friendly though.

    Advice to ManagementAdvice

    Keep doing what you do.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pros

    Friendly coworkers, generally felt my hard work was appreciated, my store had excellent customer service.

    Cons

    Pay was low (but it was only a summer job, so what should I expect), one manager accused me of sneaking out and not working when I had been working the whole time. Overall, it was pretty positive.

    Advice to ManagementAdvice

    Pay more and trust more to those that have earned it.

  3.  

    not a great career choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The local nature of my store was nice. We had some freedoms to do and work as we pleased, but that was dependent on the manager.

    Cons

    Pay is horrible, and raises could only be asked for once a year. We are expected to deliver A service for D wages, but that is retail.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Enjoyable Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Knoxville, TN
    Current Employee - Sales Associate in Knoxville, TN

    Pros

    Everything you learn at ACE will be useful the rest of your life. Look at it as a course in home maintenance and they pay you! Can be a fast paced environment during peak hours. Everyday is a little bit different. Flexible schedule that is accommodating of school schedules.

    Cons

    -Difficult customers sometimes make it painful, although the majority are good.
    -Pay Not that great, it is retail so that shouldn't be a surprise
    -Hours are bad, almost never get weekends or holidays off

    Advice to ManagementAdvice

    A rotating schedule with two alternating crews to allow weekends off would be a huge moral boost. More opportunities to advance exceptional team members with additional training and positions.

    Recommends
    No opinion of CEO
  6.  

    Don't make it a career

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Small, family owned, flexible with school.

    Cons

    Poor pay, poor management, little feedback from corporate.

  7.  

    My experience was very good. And I learned a lot working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Grand Blanc, MI
    Former Employee - Cashier in Grand Blanc, MI

    Pros

    Well I would say that working there was great because if you needed anything you could pretty much find it there.

    Cons

    There really wasn't many challenges working at ACE Hardware

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent job at an excellent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Cave Creek, AZ
    Current Employee - Cashier in Cave Creek, AZ

    Pros

    Employee discount, wonderful and friendly coworkers, coworkers always ready to help you out if you need it, friendly customers, great management, easy-going job, flexible hours, no late nights, the company is able to give a good sense of company between each ace store in the country, good training, if you work hard and show responsibility and commitment you are able to move up as manager or similar

    Cons

    endless watching of videos for training, cashiers seem to be stuck at the front all day with not much to do if it's a slow day

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Ace Hardware has some very friendly staff and is flexible with hours for part time students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Renton, WA
    Former Employee - Sales Associate in Renton, WA

    Pros

    -Pay increase yearly while working part time
    -friendly coworkers
    -never worked longer than scheduled

    Cons

    -area worked in was bad
    -old customers are grumpy/smart alec

    Advice to ManagementAdvice

    recognize the success of the store and award the hard workers

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Absolutely Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Richmond, CA
    Former Employee - Store Manager in Richmond, CA

    Pros

    All Ace's are independently owned, so my experience may differ quite largely from others.
    Very non-corporate, mom and pop shop
    Very close relationship with staff and customers
    Positive work environment
    Fair hours
    Great FIRST job

    Cons

    Low pay
    Lack of opportunity for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    My experience at Ace Hardware was a fun and a health environment, it was spectacular.

    Former Employee - Cashier  in  Benton, IL
    Former Employee - Cashier in Benton, IL

    Pros

    Ace Hardware is a fun and exciting place to work at. Every day there is a new adventure, as you can say. The customers were nice and always had something new and exciting to say. It was very easy to get along with everyone. They're very cheerful and happy coworkers, and I am glad to say that I was an employee at Ace Hardware The Helpful Place.

    Cons

    One of the challenges of working at Ace Hardware is some days, like Saturdays, was the busiest days of the week. Trying to make the popcorn for the customers and trying to take care of customers at the same time. You have to be fast and careful at the same time. When the time goes by it gets easier.

    Recommends
    Positive Outlook
    No opinion of CEO

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