Ace Hardware
3.5 of 5 207 reviews
www.acehardware.com Oak Brook, IL 1000 to 5000 Employees

Ace Hardware Reviews

Updated Jun 23, 2014
Ace Hardware – US – “Workbench Ace Hardware”

All Employees Current Employees Only

3.5 207 reviews

                             

79% Approve of the CEO

Ace Hardware President and CEO Ray A. Griffith

Ray A. Griffith

(90 ratings)

65% of employees recommend this company to a friend
207 Employee Reviews
in

Review Highlights

Pros:
  • "you learn a lot about home improvement and retail"
    in 12 reviews
  • "Good values and very positive with respect to work life balance"
    in 7 reviews
Cons:
  • "I only received minimum wage throughout the entirety of my employment"
    in 10 reviews
  • "Not a lot of room to move up in small franchises"
    in 4 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good work and best benefit

    Human Capital Strategic (Current Employee)
    Jakarta (Indonesia)

    Proshave a good environment, culture and competitive compensation

    Consleadership, time management, persistence, analytical thinking

    Advice to Senior ManagementMore sharing about knowledge and business growth

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Decidedly mixed

    Sales Associate (Former Employee)
    Iowa City, IA

    ProsSmall locally owned neighborhood store. People were allowed to bring in their dogs.

    Consunderstaffed, more work than mere mortals could handle. Store was overstocked, cluttered, impossible to keep clean or even marginally tidy. The manager was a compulsive workaholic which meant he was too busy to bug us. He'd assign a task and then disappear, leaving us to do our work without undue interference. The assistant manager was the opposite, a totally disorganized micromanager and a real pain in the neck.

    Advice to Senior ManagementThe last time I was in the store, the place had done a complete 180. The store owner had fired the manager, took over his job, cleaned out the overstock, and apparently got the more obnoxious employees under control.
    At this point no advice.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great morale and lives up to the name "the helpful place"

    Sales Associate (Former Employee)
    Glastonbury, CT

    ProsThere was a caring atmosphere upheld, and co workers really care about each other. Lets the employees learn all aspects of the store and become a jack of all trades.

    ConsIts pretty demanding for a sales associate. Long hours and chaotic schedule. Management was not too worried about giving anyone too many hours, so employees could end up being really overworked.

    Advice to Senior ManagementMaybe just paying attention to employee needs as far as time off and breaks.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good, but hard to deal with management

    Sales Associate (Former Employee)
    Germantown, TN

    ProsEasy to learn the ins and outs of the job. Cash register was easy to run. Nice to help customers with many aspects of home improvement

    ConsBad management. Very low pay for new hires. Not the nicest people to work for. No flexibility on taking time off. Scheduling was a nightmare

    Advice to Senior ManagementOffice culture and better clock-in/clock-out system

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    hard work lack of pay

    Sales Associate (Former Employee)
    Chicago, IL

    Prosdiscounts unlimited over time room to grow and life long experiences will be taught here

    Conslack of growth low wadges and unequal opportunities owners are greedy and selfish

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Manager Review

    Store Manager (Current Employee)

    ProsFriendly environment. Lots of training possibilities. Something new every day. Lots of different areas of expertise. High level of community involvement.

    ConsLong hours. Poor HR support.

    Advice to Senior ManagementCreate a better HR department.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Great place to work

    Department Manager (Current Employee)
    Oak Brook, IL

    ProsOn average, hours are very reasonable and managers are reasonable.

    ConsAdvancing in the company at a higher level could be challenging as people tend to stay with Ace...it is not uncommon for people to have worked here 25+ years.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Warehouse Supervisor

    Warehouse Supervisor (Current Employee)
    Gansevoort, NY

    ProsSalary, Comradery, location, support from peers.

    ConsExtremely long work hours. Work atmosphere.

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

    1 person found this helpful  

    Had a great time working here.

    Anonymous Employee (Former Employee)

    ProsFlexible schedule. It was always nice being able to adjust my schedule based on my college classes to make sure I always could work at least a few hours.

    ConsThe pay is not the best. I was paid barely over minimum wage. Which was fine while I went to college, but a little bit more would have been nice.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Ace is the place to suck any kinda life out of you...

    Assistant Store Manager (Former Employee)
    Great Falls, MT

    ProsHelping customers with their needs...

    ConsYou get micro-managed to death... Can't make your own decisions...
    You get yelled at on the sales floor in front of customers and other employees...
    Can't say enough about the nepotism...

    Advice to Senior ManagementLearn how to treat employees with respect, when they're the ones making Ace the big profits...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Ace Hardware? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Ace Hardware reviews and ratings — including employee satisfaction and approval rating for Ace Hardware CEO Ray A. Griffith. All 207 reviews posted anonymously by Ace Hardware employees.