Ace Hardware

  www.acehardware.com
  www.acehardware.com
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Ace Hardware Reviews

Updated September 22, 2014
Updated September 22, 2014
234 Reviews
3.7
234 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
99 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 13 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service- Cashier - old part time job in high school. Mainly worked the floor and occasionally cashiered.

    Former Employee - Customer Service Representative  in  Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at Ace Hardware part-time for more than a year

    Pros

    Flexible management - wide range of issues to solve - helping guests truly get what they want and solving issues. The pay rate was fair also.

    Cons

    There were not many Cons that come to mind. occasionally unloading the trucks was a real pain but you'll get that in anywhere. When I was there I was confused about very few issues.

  2. 1 person found this helpful  

    ACE is not the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lawn and Garden  in  Grayslake, IL
    Former Employee - Lawn and Garden in Grayslake, IL

    I worked at Ace Hardware part-time for less than a year

    Pros

    The people there know what they're talking about, young active kids work there, but there is not much to say that's good about this store

    Cons

    impatient employees, management doesn't care about their customers from what it seems. New faces every time i go in to the store. Not the most helpful store by a long shot.

    Advice to ManagementAdvice

    Stop mistreating and having good employees leave, every time i come in there are new people working there. I don't know what goes on, employees tell me they don't even like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good first retail job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sal
    Current Employee - Sal

    I have been working at Ace Hardware part-time

    Pros

    Gain knowledge of hardware and tools. Constantly solving problems for people that never get boring.

    Cons

    Very cluttered back stock. In the particular chain I worked for "Frattallone's Ace Hardware" the Frattallones are terrible people, constantly yelling at workers, never giving raises or benefits. Terrible wage starting at minimum with no chance for a raise even if you have worked for a year. Managers take advantage of benefits and bonuses.

    Advice to ManagementAdvice

    Review the Frattallone's Ace Hardware stores. Review what the Frattallones are like and how they treat their employers. Managers take advantage of their bonuses.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Decent Experience, great high school job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Durham, NC
    Former Employee - Cashier in Durham, NC

    I worked at Ace Hardware part-time for more than a year

    Pros

    Flexible Hours, friendly people to work with

    Cons

    Management rarely listens to ideas of employees

    Approves of CEO
  6.  

    great environment, lousy schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware full-time for less than a year

    Pros

    great people and nice store

    Cons

    schedule that does not work with any kind of family life, quit providing any kind of health insurance after they hired me.

    Advice to ManagementAdvice

    rotate schedule around so everyone gets a chance to have a day of with their spouse once and a while. rotate times so they get to have dinner with the family a couple of times a week. you will never be able to keep good people unless you work it out so they can have time with the family to have dinner or go to a game even just once a month.

    Doesn't Recommend
    No opinion of CEO
  7.  

    A great employer that treats the employees kindly and fairly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk  in  Seattle, WA
    Former Employee - Clerk in Seattle, WA

    I worked at Ace Hardware part-time for more than 3 years

    Pros

    Tends to hire great people and therefore employees can enjoy working within a great team. Good health care and benefits.

    Cons

    Pay is good compared to the big box stores but still not great.

    Recommends
    Positive Outlook
  8.  

    Great hardware store!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Minneapolis, MN
    Current Employee - Assistant Manager in Minneapolis, MN

    I have been working at Ace Hardware full-time for more than 3 years

    Pros

    There is always something to learn. This is a great place to work. It's fun to help people fix their homes. You build lasting relationships with the customers and get to know their needs. Most of the stores are independantly owned and operated which helps develop a loyal customer base. The coworkers are friendly, knowledgeable (I'm looking at you Home Depot/Lowes) and eager to help out. Old school customer service is alive and well at ACE.

    Cons

    The pay isn't great. Not a lot of career growth. Benefits are lacking.

    Advice to ManagementAdvice

    You are doing a good job. Keep hiring quality people.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    very fun and easy to work with really a great staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Department  in  Keystone Heights, FL
    Current Employee - Pet Department in Keystone Heights, FL

    I have been working at Ace Hardware part-time for less than a year

    Pros

    its fun im always learning new stuff and my hours are great

    Cons

    only working in the pets id like to learn more

    Advice to ManagementAdvice

    your doing a great job

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware

    Pros

    Worked around schedule very well and learned a lot from the other employees and management

    Cons

    Pay wasn't great for all the work I did for them

    No opinion of CEO
  11.  

    Good experience pay is ok good steady job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Handler  in  Wilton, NY
    Former Employee - Material Handler in Wilton, NY

    I worked at Ace Hardware full-time for more than a year

    Pros

    It's a steady job. They give benefits and the benefits arent too bad. you can make a decent amount of money.

    Cons

    working on an incentive program may cause varied paychecks and winter hours may drop.

    Recommends

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