Ackerman Security Reviews

Pros

Office support was a positive

Cons

Unrealistic quotas where in place

Advice to Senior Management

Lower quotas

Pros

A good group of coworkers

Cons

Good group of peers, but unfortunately 99% are treated in a very unethical manner, being falsely written up for bogus issues. Ackerman brags that they do not pay unemployment claims. They simply fabricate a reason to terminate employees and bring in new employees from temp agencies for less money. "Management" is hostile, as is HR-- very rude and condescending. Extremely unprofessional and to put it mildly. Very high attrition. Customers are intentionally deceived by dishonest sales consultants. They are lied to and misinformed just to sign a contract. Once signed the company makes very little effort to do as promised. Also many customers are told that they must sign a 3 year contract when in reality a 1 year contract is available. The technology used for monitoring is very outdated and crashes often, leaving customers without monitoring at various times.

Advice to Senior Management

Hire competent supervisors and managers with experience, be fair and truthful to all employees, and replace HR director.

Pros

take a lunch break sometimes

Cons

senior management, unethical/bias
401k, no match
health and dental, sky high rates
human resources, unethical/bias

Advice to Senior Management

learn how to manage, understand a situation and grow from it. place key people in management positions to grow the company.

Pros

if you need work a non traditional schedule

Cons

low pay 15/hr avg high cost health insurance no 401k contribution

Advice to Senior Management

dont make so many false writeups to avoid unemployment. start giving a formal training for new hires. start hiring more minorities as there are only 2 that work outsidw the call center