Act-On Software Reviews

Updated April 25, 2015
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4.2
47 Reviews
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Raghu Raghavan
36 Ratings

Employee Reviews

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  1. Featured Review

    Fun, exciting, Competitive and an energetic Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager in Roseville, CA
    Current Employee - Regional Sales Manager in Roseville, CA

    I have been working at Act-On Software full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No matter where you work, the only factor is the people. From top management, to the new person that just started. The company culture is to hire self motivated, high achievers and good people. Any complaints that you see are biased on the individuals lack of talent, preparedness and willingness to put in the time. Work-life Balance is what you make of it, "how productive are you in a given period of time?" The future is bright and anybody on this bullet train is in for a crazy-fun ride. Accolades are the best part!!

    Cons

    On-boarding training could be more intensive
    On going best practices training on a quarterly basis
    More team related events for growth and plain old fun

    Advice to Management

    More communication down line
    More involvement in the growth of the company
    Cross training with leaders, best performers and peers

  2. Helpful (7)

    Fake Reviews Wont Fool Anyone.... Especially when they are all on the same day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in Roseville, CA
    Former Employee - Regional Sales Manager in Roseville, CA

    I worked at Act-On Software full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free lunch twice a week
    If you lose your home because you can't pay your bills, because the De-Book rate is through the roof, you could probably get praise for sleeping in the office.

    Cons

    Everything is bad about this company from the leadership down to the turn and burn employees they hire.
    No SaaS experience needed, just as long as you were a used car salesman.
    Product is not keeping up with competition, so losing deals and having deals debook is a daily experience.
    You will work 12 hour days to get deals that will never pay you.
    Before you work here ask the following, and have them prove to you....
    -How many people are at quota. They will say 70%, reality is about 30%
    -What the debook rate on deals is. They will say very low, when if fact its very high.
    -Why is the turnover rate so high if 70% of people are killing it?
    -Why are they opening new offices when they are all failing?
    Lots of why's, very few answers.
    They promise they employees there is light at the end of the tunnel, that they are going to strike gold here soon.
    Unfortunately, when the board of investors takes a look at their audit, and an audit is what they need, they will be in for bad news.

    Advice to Management

    See Cons, talk to ex-Employees. This company was great years ago. But they got greedy, they lost top talent, and the customers can tell. Sad future for Act-On.

  3. Helpful (6)

    The beginning reviews are from management-stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager in Chicago, IL
    Current Employee - Regional Sales Manager in Chicago, IL

    I have been working at Act-On Software full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free food, some cool people work there. The company is "growing", but not as much as you think.

    Cons

    Long hours, not as attractive as advertised. The company is a borderline ponzi scheme. They want to go public, but we shall see. The competition is offering better products, faster..Plus the saturation level of the market is creeping up. A lot of the positive reviews were made up by management, especially their product reviews.

    Advice to Management

    They keep hiring fake "marketing" people, and it drives me bonkers

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  5. Helpful (6)

    My Opinion on Act-On

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in Roseville, CA
    Former Employee - Regional Sales Manager in Roseville, CA

    I worked at Act-On Software full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Catered meals
    Good entry-level sales position
    Good benefits

    Cons

    I couldn’t do a better job at describing the management approach and sales culture than the 7/23/14 post by the “National Sales Manager”. Act-On’s culture is fear-driven, cliche, and tired.

    60 hour weeks are expected. Most only work those hours to avoid being viewed by management as not caring, or not working hard enough. It's so bad that a recruiter told me, “I don’t recommend Act-On to anyone with a family.”

    Sales management will make you feel like you're crazy- and they constantly tell you that you need to be doing better because the company has record performance. This is because they’re increasing their headcount at an exponential rate. At the same time, a high percentage of reps don't even hit their low, 750k -ish annual quota.

    Considering Act-On’s a Marketing Automation company, lead quality and quantity is a joke. While reps tell prospects about the "power of our platform", we have no choice but to cold-call, and call into leads that have been downgraded 2, 3, and 4 times.

    Deals are given away to reps, and the worst part is that they use deals as an opportunity tell you you're doing something wrong. Don't let management make you feel you're stupid by tricking you into telling you they're fair.

    People there get sick from stress.

    Advice to Management

    I don't know where to begin.

  6. Helpful (8)

    Turnover is way too high- there is no value for sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in Scottsdale, AZ
    Former Employee - Regional Sales Manager in Scottsdale, AZ

    I worked at Act-On Software full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free food
    You can drink all the booze you want while working

    Cons

    Work_life balance doesn't exist
    Expect 20 hour days end of quarter
    Expect 12 hour days to be the norm..along with weekends
    Always being told you suck
    You will get fired or Constant threat of being fired if you miss 1 qtr unlessbyou are part of the in crowd
    Pressure customers daily to sign or else
    Charge backs on your sales that you can't fight

    Advice to Management

    Get real managers who know how to coach and build team loyalty
    Tell the truth
    Evaluate culture
    No value of employee input
    Churn and burn of sales team will destroy reputation in industry
    Stop burning your people out
    Listen to the truth your employees share without being defensive
    You will continue to lose good employees blinded by your greed

  7. Helpful (6)

    Just another start-up.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Act-On Software full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Easy product to learn, understand and sell.
    Shares

    Cons

    Sales driven management with zero focus on organizational development. Like most start-ups, they sell the dream of being purchased.
    Senior management was all about "group outings"- another term for "lets get drunk on company time and money." Great for college students just trying to get by, not really for career seekers.

    Advice to Management

    Growth is great, but focus on the end game....

  8. Helpful (10)

    Trust the negative reviews as they are spot on...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager
    Current Employee - Regional Sales Manager

    I have been working at Act-On Software full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people in general
    Fun energy and vibe initially
    Good for about 3 months if you need an in between job.
    Easy interview process.

    Cons

    They will probably crash and burn as turnover is really bad.
    Everyday has no work life balance is like working a typical sales job end of the quarter.
    Where there is smoke there is fire. Plenty of negative reviews on here to show a trend of place that does not truly value their reps. Read through them as you will spot a few similar points.
    Favoritism is huge as you do not have a territory. The senior selected reps get all the big agencies and just sit back making money.
    The 80/20 rule is big at Act-On. 80% not making it while 20% (favorites) hit their number.
    This is an outbound sales call center where smiling and dialing is the name of the game.

    Advice to Management

    If you want to be a cutthroat company then by all means keep at it. Eventually you are going to have a hard time finding real talent and not just people who were selling cars before Act-On. Quit posting fake 5 star reviews on here as anyone seeking a job sees right though it.

  9. Helpful (3)

    VC backed company, focused on ONLY it's exit strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR

    I worked at Act-On Software full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some good people work there, sincere attempts at training being put in place as the company grows

    Cons

    The only focus is sales..at any cost. Yes, sales are the lifeblood of any commercial enterprise, but Act-On takes this to a new level. Sales calls where customers are essentially lied to are held up as shining examples of good sales people at work for the whole workforce. The fact that the whole company has to sit in on a sales call every quarter says it all.

  10. Helpful (5)

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Roseville, CA
    Former Employee - Sales in Roseville, CA

    I worked at Act-On Software full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, good pay, friendly colleagues. Lots of VC funding, and money is being spent in the right places.

    Cons

    The company is growing at such a break-neck pace, unfortunately at the expense of the employees. Work-life balance is non-existent (not if you want to succeed here). Definitely NOT a good fit for anyone with a family because you will never see them. Don't be fooled, they cater lunch to keep you at your desk. If you are looking at a Sales position, prepare to be just another number. This company goes through salespeople more than any other I've seen. 90% of the salespeople on staff have been there less than 1-yr. Tons of turnover and as another ex-employee stated, there's always a threat of being fired if you miss your quarter, no exceptions. Some people thrive in this type of environment, if you're one of them, then this is a great company for you for the pros mentioned above. If you don't, then don't let the perks sway you and definitely look elsewhere because you'll just be unhappy and fired within 6-months.

    Advice to Management

    No amount of incentives, spiffs, bonuses, perks, can replace work-life balance. I recommend you start taking this more seriously and promote more reasonable work hours. Otherwise, this is a law-suit waiting to happen.

  11. Helpful (1)

    Exciting company but lacks work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager in Roseville, CA
    Current Employee - Customer Success Manager in Roseville, CA

    I have been working at Act-On Software full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -Fast growing company
    -Free breakfasts, lunches, and snacks
    -Room for growth

    Cons

    -Horrible work-life balance
    -Little focus on custom retention. 100% focused on customer acquisition
    -Little transparency or updates on company direction from executive leadership

    Advice to Management

    Keep your employees informed and come around more often. Also, with more and more startups putting an emphasis on work-life balance, you may want to put some effort into improving in this area if you want to retail talent longer than a year of two.

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