ActivEngage

  www.activengage.com
  www.activengage.com
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ActivEngage Reviews

Updated May 31, 2014
Updated May 31, 2014
29 Reviews
3.1
29 Reviews
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Recommend to a friend
Approve of CEO
ActivEngage Co-Founder & CEO Todd Smith
Todd Smith
22 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Best company I have worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Sales Associate  in  Las Vegas, NV
    Current Employee - Virtual Sales Associate in Las Vegas, NV

    I have been working at ActivEngage full-time for less than a year

    Pros

    The benefits are out of this world. Where else are you going to find a company that pays for your Medical, Dental, and vision. Free weekly massages, Free Gym Membership, Free Food twice a month, and Free Cupcakes once a month to celebrate employee Birthdays for the month. Management is great at communicating with employees, and giving their expectations. TL's will do whatever they can to make sure that you as a VSA are successful. The atmosphere is energetic and positive, I actually look forward to coming to work. Employees are given ample amounts of time to learn and grow with the company.

    Cons

    Management gives too many second chances to employees that don't want to be here, or do their job.

    Advice to ManagementAdvice

    Don't keep bad apples around longer than necessary.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Lord knows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Janitor  in  Maitland, FL
    Current Employee - Janitor in Maitland, FL

    I have been working at ActivEngage full-time for more than a year

    Pros

    Some sweet little gym perk, and standard benefits.

    Cons

    The cons at this place are endless, it's a company built from the auto-industry. The auto industry is filled with nothing but brown nosers and pathological liars. The same thing is here. There is a nucleus of controlled people that will do anything for 35k a year, but I guess you need those people in this world.

    They claim that they are "growing" yet there is a revolving door at both locations in Maitland and Henderson. Employees are coming and going. The truth is, this isn't a career, yet they will tell you it is by showing the ones that made the cut. In all honesty, it's a temporary job that has an average life span about a year and a quarter.

    Don't be sold by the pitch, they will sell you just like a greasy salesman with the pitch of 2 free lunches, a gym and benefits.

    They will start you out as a trainee, fill you with the hypocritical stuff from the training staff, by the way, they are awesome. From there on, the management is just crap because the higher is horrible and attitude trickles down to the controlled employee, which they than try to act like her, and than end of stumbling upon their words because they are becoming something they are not. You can hear the unhappiness in their voices and know they are just "satisfied" in this job. Some don't understand they are making money for the company and would rather be controlled and unhappy. There is no passion here because the leader isn't passionate. It's all a con and mask.

    Anyways, from training, you'll be put into a cell block where you learn to take a chat, which they say "be yourself" by having a conversation, which is misconstrued. Then you learn take ONE chat for one week, then two weeks you are expected to take two and with in three weeks, you take three. Along this way, you will find the TLs and management staff is filled with con artists and liars. I might misinterpret this, because this can all be funneled by the queen bee, but the working bees, are that, just bees.

    About 6-9 months you'll be second guessing yourself after your written up from the filthy log that is filled with fictitious stories and AGAIN more lies because the management would rather cover their butt, instead of helping in a proper way.

    After the 9 months, you've had, and you'll be like that GlassDoor poster was right. Or maybe you'll just know that 12 months is right around the corner and you'll hope to get your delayed raise.

    Don't settle for less than you are for a mere $15. You are better than that and do what you love.

    I'm not a bitter employee, as I QUIT the job for the better. I'm being true and honest in my words.

    Advice to ManagementAdvice

    Senior Management is horrible and they treat their fellow employees as little rats. The old saying goes, "money is root of all evil." The management is filled with cons and deceptive liars.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Short Term Satisfaction, Long Term Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Maitland, FL
    Former Employee - Anonymous Employee in Maitland, FL

    I worked at ActivEngage full-time

    Pros

    -Great, fully paid benefits (Medical, Vision, Dental)
    - Catered lunch twice a month
    - Free gym membership at an upscale gym
    - Ping Pong table for down time recreation
    - Involvement in local events and charities (Corporate 5Ks, Softball, Relay for Life, etc)

    Cons

    - Tons of favoritism with some Management/Directors
    - Management doesn't move on issues brought to their attention until it's caused more issues than it would have if they'd listened to employee feedback sooner
    - They like to make it seem like employees are very important to them, but even long-term employees are easily expendable.
    - Employees in some areas are over-worked and under-paid. Made to be on salary and required to work evenings and weekends.
    - Management works on the concept that fear motivates and threatens write-ups for not completing tasks where the results are not always under your control.
    - Turnover rate has gone up and employee satisfaction has gone down int he last couple years due to management treatment of employees on a business level.
    - All the benefits in the world can't make up for the feeling of dreading coming to work because you're over-worked and threatened with write-ups for things you can't control.

    Advice to ManagementAdvice

    Don't tell the employees what you think they can/should be able to handle. Things change over the years with how things work and run as you well know being a fast growing company. Understanding what the employee is dealing with and how the work-load/atmosphere affects their performance is needed a lot more than it's being given. I loved the company and the vision as well as Ted who is a great guy to work for...but a lot of things with certain managers/directors should be addressed and not allowed to continue just because of the employee's relationship with other high level management personnel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Fake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ActivEngage full-time for more than a year

    Pros

    Gym Membership, medical benefits, food truck twice a month, cupcakes once a month,

    Cons

    They lie to you as soon as you walk through the door. It is more telemarketing than anything. Don't waste your time speaking up. All the negative reviews are telling the truth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A great company that really cares about their employee's happiness as much as the client's happiness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Sales Associate  in  Maitland, FL
    Current Employee - Virtual Sales Associate in Maitland, FL

    I have been working at ActivEngage full-time for less than a year

    Pros

    You get some great benefits at this company! I've never seen anything like it, as it includes twice-monthly food truck lunches, gym membership at RDV Sport Complex, stocked breakroom with free popcorn machine, weekly one-hour massages, along with full medical, dental and vision benefits. Oh, did I mention it's all 100% covered by the company? Free lunches, free gym, free massages, and free health benefits. The list goes on and on.

    They're also great about making sure you have fun while you're at work with company-wide activities, like ping-pong tournaments amongst the departments and Spirit Weeks where you can wear pajamas to work. They even include a gaming area that has the Ping Pong and foosball tables, so you can relax during your breaks and lunches.

    What company even does that anymore? ActivEngage does!

    Cons

    I can't think of any cons to working here. They're pretty good about getting issues corrected early.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not anything Different from all the Rest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Sales Associate  in  Orlando, FL
    Current Employee - Virtual Sales Associate in Orlando, FL

    I have been working at ActivEngage full-time for more than a year

    Pros

    The Benefits and some little perks here and there. Upper-Middle Management can be understanding and flexible to personal situations.

    Cons

    They don't always represent what they say or what is projected: Your 6 months increase is not given at 6 months; or even your year increase is not given to you after a year. It's all about numbers, if you don't hit it, you are out! They give out writtens for everything. They don't always promote or hire from within (ongoing theme of the company). Please believe this, especially if you worked hard to develop yourself and others.
    In all honesty, there is really only one person who makes all the decisions, she keeps herself behind the scenes and dictates from a far without any input from others.

    Advice to ManagementAdvice

    Practice what you preach: If you say you promote from within, why are misleading the people. This is not really for the Management who make some little decisions but for that one person who makes the real decisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Virtual Sales Associate  in  Henderson, NV
    Former Employee - Virtual Sales Associate in Henderson, NV

    I worked at ActivEngage full-time for less than a year

    Pros

    2 free lunches a month
    a free gym membership if everything goes right
    Really relaxed and chill environment with the people there
    Nice medical and a decent dental coverage
    No separation of people. Team Leaders don't put themselves above everyone else
    Team Leaders are willing to help you in almost anyway possible if they can or you ask.
    It's pretty easy to get a hold of anyone if you actually try
    Doesn't require a lot of thinking and you get to sit down all day.
    Management listens to the concerns and gripes about people and try to do what they can to make it slightly better.

    Cons

    No sense of fulfillment. You hear about what you're doing wrong and then after about 15 minutes of your mistakes you get a little "you're doing good though."
    Getting reprimanded for ridiculous things
    The pay is lowsy
    Only get like 6 or 7 days off a year
    Can be frustrating and stressful when you get "talked to" about things out of your control
    You hear a lot of "I'll get back to you" but there isn't a lot of follow up on gripes or issues.
    There does seem to be some favoritism, but it's not everyone.
    Having to ask permission to use the bathroom or get a cup of water is just asinine.

    Advice to ManagementAdvice

    I would recommend someone to work here, but not for an extended period of time.

    Needs better communication and more understanding. These are adults and people should be treated that way.

    Would be nice if you didn't get reprimanded for things out of your control. If you raised the pay, then a lot of then cons of this place would go away really fast. It's not a terrible place to work. Calm atmosphere, really relaxed staff. Getting to sit down all day is great but it does feel like you have a ball and chain connected to your ankles. It's not like that when it's calm or slow, but there are sometimes 3-4 hours at a time when you feel like you're chained to the desk. When is calm and slow, you can joke around, laugh, request any type music, sing along and actually have fun. Allow people to walk away more and the stress would go away.

    Recommends
    Disapproves of CEO
  9. 2 people found this helpful  

    Memorable and challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Sales Associate  in  Las Vegas, NV
    Current Employee - Virtual Sales Associate in Las Vegas, NV

    I have been working at ActivEngage full-time for more than a year

    Pros

    The benefits are amazing. Gym, food, clothes, and massages, and they say its even better in Orlando! They care about you, if you care about your job. Just don't complain, but I guess that's how you approach life.

    Cons

    It can be disheartening at times when you are reprimanded over factors you cannot control, for example dropped chats, or mess-ups with the BRE, however overall the Pros most certainly over shadow the Cons. However aside from that, you guys are doing an amazing job.

    Advice to ManagementAdvice

    Only thing I can say when promoting, is not to look only at the numbers, as this may not reflect on the true potential of the individual. Instead I recommend looking at there track record. Meaning, how are they on a day to day basis, yes people mess up we are human, but how do they treat the job daily. Also do they show up when they do not want to or if they are sick, things like this shows commitment. Most importantly, how do they handle the customers.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at ActivEngage full-time for more than 3 years

    Pros

    Great culture. Owners respect and value their employees. They make it a great pace to work. This is a tough job that need supervision for quality. Management does a great job making it less boring and leading vs. managing. Outstanding training and benefits.

    Cons

    I believe that the company has few if any.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Worst Company I have Ever Worked For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Maitland, FL
    Current Employee - Associate in Maitland, FL

    I have been working at ActivEngage full-time for more than 3 years

    Pros

    Insurance benefits and that is all.

    Cons

    * Owners and Directors communicate amongst themselves, accurate info does not trickle down
    * Very corrupt Managment and leadership that resembles a high school clique, not a business or real company
    * You have to be an offspring or the best friend of someone in Management in order to be promoted and have positions "created" for you
    * They do NOT reward hard work but will bring in bagels and doughnuts as a "thank you"
    * Food truck and cupcakes once a month is a waste of money - employees would rather see that in their paychecks
    * The requirement for any position in this company is to be well-liked by certain Director and Owners, otherwise you will not have a future at this place
    * They convince you that your feedback is important, but will blackball you and retaliate against you for speaking up about Managers, Directors and employees who are doing unethical things. From that point on your every move and every word is documented until they are able to create cause to fire you
    * This company has lost some very intelligent, capable, hard working employees over the past 2 years because of the way they run the company and the people they have given Managerial power to.
    * There motto is if you don't like the way they do things, you can leave.
    * Examples of the type of people that work at Activengage can be seen in some of the recent reviews that attack other reviews they disagree with. And it is VERY VERY TRUE that Directors monitor this site for negative reviews and order employees to leave "positive" ones.
    * You are NOT paid enough
    * They make promises they cannot keep and are dishonest with employees
    * They have allowed incapable people to run departments for several years without doing anything to resolve the problem, despite the number of complaints from employees in the department about the low morale and misery they are suffering.
    * They do not care about their employees. It is not a great place to work. And it does not feel like home.

    Advice to ManagementAdvice

    Management does not listen to advice and if you speak up, they will come after you. You are better off keeping your mouth shut and looking for employment elsewhere. I only wish there was a site like this to warn me about this place before I accepted the position.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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