ActivEngage

www.activengage.com
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ActivEngage Reviews

Updated February 26, 2015
Updated February 26, 2015
35 Reviews
3.0
35 Reviews
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Approve of CEO
ActivEngage Co-Founder & CEO Todd Smith
Todd Smith
27 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Never have I enjoyed a job as much as I do this one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Sales Associate in Orlando, FL
    Current Employee - Virtual Sales Associate in Orlando, FL

    I have been working at ActivEngage full-time (less than a year)

    Pros

    As many people have said, the medical benefits are out of this world. You are covered 100% with medical, dental, and vision insurance. This is unheard of in almost any other company that you will work for. You are provided with Gym membership at an exclusive gym across the street, free lunch from the Food Trucks twice a month, free hour long massages once a week, a game room with a Wii, quiet room for naps...the list goes on and on. The best Pro about this company is their people and the environment. It is unlike any other you will find. It is fast paced but not overwhelming. Everyone is very welcoming and accepting. From the moment you walk in, you are apart of a family. The management staff is mostly understanding when it comes to any issues that you may be having and do their best to work with you. Your fellow "chatters" are great as well. They become more than co-workers as the different teams are pretty close. They do an amazing job of hiring the right people for the job. Everyone blends well together and brings something different to the floor. Please consider this company if you are looking for a challenging and fast paced position with great benefits.

    Cons

    My only con isn't really a con. I'd love to see more positions available for management. However as we are a growing company, they have already added at least 5 or 6 positions in the 8 months that I've been here. I hope that as we keep expanding they'll continue to bring on more performance coaches and team leaders.

    Advice to ManagementAdvice

    Try to acknowledge little achievements more within your team and staff.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Not recommended for most

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Sales Associate in Orlando, FL
    Current Employee - Virtual Sales Associate in Orlando, FL

    I have been working at ActivEngage full-time (less than a year)

    Pros

    -Benefits: Free on-site massages weekly, good insurance (one tier is completely paid by them for employee only), discounts on co-pay at a chiropractor, free gym membership, 2 free lunches per month in the form of food trucks, a good amount of paid days off per year, casual dress code, music is playing, free coffee and snacks in the breakroom - These are the things they will try to sell you on. It sounds great in theory, until you get here and start seeing the downsides to the company.
    -Pay is okay, though it varies as time goes by. I was hired at $10. Later VSAs were hired at $11. It lowers morale to find out people hired after you are making more than you because they were hired in at a higher rate.
    -Shift differentials for mid, late, and weekend shifts
    -Can be promoted rather quickly since company is growing and adding new positions
    -Much better than working in a call center, though it is a similar environment - cubicles, teams, team leaders, etc
    -They offer a school schedule to help those taking classes
    -Variety of shifts since we are open 6am-10pm Mon-Fri and 6am-9pm Sat & Sun.

    Cons

    -No 401k match at all. This seemed strange to me given all the other benefits they offer.
    -NO communication between upper management or to employees. For the VSAs, if a change happens, an announcement is made on the floor but any VSA on break, lunch, or off that day doesn't hear it. I routinely missed announcements on days off or even on lunches and only found out in passing from another employee.
    -No immediate raise for promotions. You don't see a raise until your next yearly review. You can actually end up with lower pay if you were receiving a differential as a VSA because as a manager, you don't get differential. This means you are making less than the VSAs you are managing. They claim this is because they do not want you to go for a promotion just for the higher pay. That seems like a cop out, in my opinion.
    -Favoritism. Some people are fired rather quickly for performance issues or attendance while other people can be absolutely horrible and keep their jobs. Some get a verbal warning for something while others do not.
    -Positions change and evolve since they are growing and this can mean that what you like most about your position could be move to another position.
    -Breaks are only to be 5 minutes (and are referred to as a brb) and they tell you what you can do on them. Smokers can't smoke on their brbs, for example. You are supposed to use them only to go to the bathroom and/or get a drink.

    Advice to ManagementAdvice

    -Communicate with each other as well as the VSAs. An announcement on the floor doesn't cut it.
    -Think before making decisions.
    -Take responsibility for your actions.
    -Support your lower managers.
    -Stop trying to be hip by calling breaks "brbs" and such.
    -Treat your employees fairly.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It's a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ActivEngage

    Pros

    Benefits are about it. Company-paid health insurance is a nice perk.

    Cons

    Where to start? There is a terrible lack of communication between upper management, the two offices, VSA's, so on and so forth. Change is constant and no one is ever on the same page. Performance coaches and team leads having personal, sometimes too personal, relationships with their employees. Favoritism is rampant. Performance really isn't a factor. Nothing is taken seriously.

    Advice to ManagementAdvice

    Instead of little things that don't matter, reward employees for going above and beyond. Take suggestions seriously. Start planning ahead and treat your employees better. The cons far outweigh the benefits, and you need to take action if you want to keep the turnover rate low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    4 year degree for monkey-work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ActivEngage

    Pros

    Benefits. That's it.

    Here are the five words.

    Cons

    The people are fake. The leadership is fake. The handbook is filled with deceptive practices.

    If you like double standards, catch 22s and walking on eggshells, then this is the place for you.

    Smoke and mirrors.

    The half-life for an hourly employee is 6 months- 15 months.

    The life for a salary employee is "signed for life"

    Advice to ManagementAdvice

    The advice to management is to quit. The advice to senior management is, you are a liar and shady, not because I left, but because you are two faced. To the owners, I know the money is nice and you probably don't care about the work environment as you are cashing checks, however you should listen and reconsider how the company is being ran. Are you annoyed by the revolving door and training? Nothing has changed in 2012-2014.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    GOOD BENEFITS HORRIBLE COMPANY/MANAGEMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Maitland, FL
    Current Employee - Anonymous Employee in Maitland, FL

    I have been working at ActivEngage

    Pros

    Weekly massages, free gym memberships, 2 free meals a month, health benefits, amazing training.

    Cons

    This place is a joke. The Management is the poorest I've ever seen in my line of work history. There are at least 5 made up positions where you see people walk around all day doing nothing and disturbing the VSAs constantly with things that usually don't pertain to the actual job and gossiping. Team leaders gossip more than the VSAs and the division managers are just as bad. No one is professional. There are always distractions and supervisors talking to you in a condescending manner. The upper management make up rules as they go. Their polices are constantly being broken. You get written up for petty things while the favorites get away with whatever they please. FAVORITISM IS VERY FLUENT IN THIS COMPANY! The way they talk to people is VERY UNPROFESSIONAL. They basically make you beat around the bush to jack people for their email and phone number to blow them up and spam up their inbox with unnecessary information. MAKE SURE TO READ EVERY POLICY IN THE HANDBOOK OR THEY WILL TAKE ADVANTAGE OF EVERY THING YOU DO! MAKE SURE IF THERE IS ANYTHING YOU ARE TOLD THAT DOESN'T FEEL RIGHT HAVE WHOEVER SAID IT SIGN SOMETHING IN WRITING! Nothing is confidential so be careful what you say to anyone. If you are someone who gets the job and happens to end up stuck there DO NOT ASSOCIATE WITH ANYONE UNLESS IT IS RELATED TO WORK. STAY TO YOURSELF AND DON'T TELL ANYONE ANYTHING PERSONAL! BY THE NEXT DAY THE WHOLE BUILDING WILL KNOW!

    Advice to ManagementAdvice

    Work on being professional and stop showing favoritism. Work on communication skills. Stop making up rules and changing things according to what you want it to be at the time.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    High turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - VSA in Las Vegas, NV
    Former Employee - VSA in Las Vegas, NV

    I worked at ActivEngage full-time (less than a year)

    Pros

    Great medical benefits, free gym membership, weekly massage, company outings. CEO is great.

    Cons

    Outside of great benefits, the job itself is okay. Typing all day will assuredly give you carpal tunnel. Team leaders are fine, except for one. Environment is casual, but you'll get written up for the smallest, itty bitty thing when others will get away with murder - lots of favoritism. Pay is abysmal, no overtime, no bonuses. Promotions are not soley based on merit, but rather on who you hang out with outside of work, thus management has no leadership skills at all. I'd rather have a great, fair leader than a workplace BFF in management. They need an experienced operations manager to establish some semblance of order within that chaos. People are constantly quitting or getting fired, and it all boils down to faulty operations.

    Advice to ManagementAdvice

    Screen your potential VSAs better and stop hiring the wrong people. Get the right person for management who is professional and won't make you dizzy with personal stories.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Orlando, FL
    Current Employee - Sales Executive in Orlando, FL

    I have been working at ActivEngage full-time (more than 3 years)

    Pros

    Really care about employees. Great culture.

    Cons

    Hard to think of any.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Lord knows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Janitor in Maitland, FL
    Current Employee - Janitor in Maitland, FL

    I have been working at ActivEngage full-time (more than a year)

    Pros

    Some sweet little gym perk, and standard benefits.

    Cons

    The cons at this place are endless, it's a company built from the auto-industry. The auto industry is filled with nothing but brown nosers and pathological liars. The same thing is here. There is a nucleus of controlled people that will do anything for 35k a year, but I guess you need those people in this world.

    They claim that they are "growing" yet there is a revolving door at both locations in Maitland and Henderson. Employees are coming and going. The truth is, this isn't a career, yet they will tell you it is by showing the ones that made the cut. In all honesty, it's a temporary job that has an average life span about a year and a quarter.

    Don't be sold by the pitch, they will sell you just like a greasy salesman with the pitch of 2 free lunches, a gym and benefits.

    They will start you out as a trainee, fill you with the hypocritical stuff from the training staff, by the way, they are awesome. From there on, the management is just crap because the higher is horrible and attitude trickles down to the controlled employee, which they than try to act like her, and than end of stumbling upon their words because they are becoming something they are not. You can hear the unhappiness in their voices and know they are just "satisfied" in this job. Some don't understand they are making money for the company and would rather be controlled and unhappy. There is no passion here because the leader isn't passionate. It's all a con and mask.

    Anyways, from training, you'll be put into a cell block where you learn to take a chat, which they say "be yourself" by having a conversation, which is misconstrued. Then you learn take ONE chat for one week, then two weeks you are expected to take two and with in three weeks, you take three. Along this way, you will find the TLs and management staff is filled with con artists and liars. I might misinterpret this, because this can all be funneled by the queen bee, but the working bees, are that, just bees.

    About 6-9 months you'll be second guessing yourself after your written up from the filthy log that is filled with fictitious stories and AGAIN more lies because the management would rather cover their butt, instead of helping in a proper way.

    After the 9 months, you've had, and you'll be like that GlassDoor poster was right. Or maybe you'll just know that 12 months is right around the corner and you'll hope to get your delayed raise.

    Don't settle for less than you are for a mere $15. You are better than that and do what you love.

    I'm not a bitter employee, as I QUIT the job for the better. I'm being true and honest in my words.

    Advice to ManagementAdvice

    Senior Management is horrible and they treat their fellow employees as little rats. The old saying goes, "money is root of all evil." The management is filled with cons and deceptive liars.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Virtual Sales Associate in Henderson, NV
    Former Employee - Virtual Sales Associate in Henderson, NV

    I worked at ActivEngage full-time (less than a year)

    Pros

    2 free lunches a month
    a free gym membership if everything goes right
    Really relaxed and chill environment with the people there
    Nice medical and a decent dental coverage
    No separation of people. Team Leaders don't put themselves above everyone else
    Team Leaders are willing to help you in almost anyway possible if they can or you ask.
    It's pretty easy to get a hold of anyone if you actually try
    Doesn't require a lot of thinking and you get to sit down all day.
    Management listens to the concerns and gripes about people and try to do what they can to make it slightly better.

    Cons

    No sense of fulfillment. You hear about what you're doing wrong and then after about 15 minutes of your mistakes you get a little "you're doing good though."
    Getting reprimanded for ridiculous things
    The pay is lowsy
    Only get like 6 or 7 days off a year
    Can be frustrating and stressful when you get "talked to" about things out of your control
    You hear a lot of "I'll get back to you" but there isn't a lot of follow up on gripes or issues.
    There does seem to be some favoritism, but it's not everyone.
    Having to ask permission to use the bathroom or get a cup of water is just asinine.

    Advice to ManagementAdvice

    I would recommend someone to work here, but not for an extended period of time.

    Needs better communication and more understanding. These are adults and people should be treated that way.

    Would be nice if you didn't get reprimanded for things out of your control. If you raised the pay, then a lot of then cons of this place would go away really fast. It's not a terrible place to work. Calm atmosphere, really relaxed staff. Getting to sit down all day is great but it does feel like you have a ball and chain connected to your ankles. It's not like that when it's calm or slow, but there are sometimes 3-4 hours at a time when you feel like you're chained to the desk. When is calm and slow, you can joke around, laugh, request any type music, sing along and actually have fun. Allow people to walk away more and the stress would go away.

    Recommends
    Disapproves of CEO
  11. 1 person found this helpful  

    Short Term Satisfaction, Long Term Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Maitland, FL
    Former Employee - Anonymous Employee in Maitland, FL

    I worked at ActivEngage full-time

    Pros

    -Great, fully paid benefits (Medical, Vision, Dental)
    - Catered lunch twice a month
    - Free gym membership at an upscale gym
    - Ping Pong table for down time recreation
    - Involvement in local events and charities (Corporate 5Ks, Softball, Relay for Life, etc)

    Cons

    - Tons of favoritism with some Management/Directors
    - Management doesn't move on issues brought to their attention until it's caused more issues than it would have if they'd listened to employee feedback sooner
    - They like to make it seem like employees are very important to them, but even long-term employees are easily expendable.
    - Employees in some areas are over-worked and under-paid. Made to be on salary and required to work evenings and weekends.
    - Management works on the concept that fear motivates and threatens write-ups for not completing tasks where the results are not always under your control.
    - Turnover rate has gone up and employee satisfaction has gone down int he last couple years due to management treatment of employees on a business level.
    - All the benefits in the world can't make up for the feeling of dreading coming to work because you're over-worked and threatened with write-ups for things you can't control.

    Advice to ManagementAdvice

    Don't tell the employees what you think they can/should be able to handle. Things change over the years with how things work and run as you well know being a fast growing company. Understanding what the employee is dealing with and how the work-load/atmosphere affects their performance is needed a lot more than it's being given. I loved the company and the vision as well as Ted who is a great guy to work for...but a lot of things with certain managers/directors should be addressed and not allowed to continue just because of the employee's relationship with other high level management personnel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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