Acusis Reviews

Updated April 3, 2015
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3.3
11 Reviews
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Ray Dyer
4 Ratings

Employee Reviews

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  1. Excellent, helpful and mindful place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acusis

    Pros

    Excellent communication, plenty of work, pride in work, MT accommodating

    Cons

    There are no cons to this jobs yet that I have found, None.

  2. A 21st Century Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist/Editor in San Jose, CA
    Former Employee - Medical Transcriptionist/Editor in San Jose, CA

    I worked at Acusis

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They pay by direct deposit.

    Cons

    Low pay, always decreasing. Punitive management style. Unrealistic production & accuracy standards. Unreliable workflow. Overtime expected, but not paid.

    Advice to Management

    Management and owners need to consider their transcriptionists as the hard-working and knowledgeable human beings they are, not just cogs in the wheel. Underpayment and constant harassment of transcriptionists undermines the overall quality and credibility of the company. Stop sending work overseas to India and the Philippines. By doing so, you're contributing to the problems transcriptionists face in trying to make a living doing your work. Try listening to your employees when they have questions or suggestions, instead of ignoring - or worse - punishing them for trying to improve their working conditions. Try rewarding good performance with better pay or real incentives, instead of giving them false hopes with so-called contests they have no hope of winning, since those contests are all rigged. Most importantly, try being honest with your transcriptionists, instead of constantly telling them lies.

  3. Quality Assurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance
    Former Employee - Quality Assurance

    I worked at Acusis

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, compensation, staff all excellent.

    Cons

    Ended up offshoring entire department.

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  5. Helpful (1)

    Things never get better here, only worse and worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transcriptionist
    Former Employee - Transcriptionist

    I worked at Acusis full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Well, they have direct deposit at least.

    Cons

    Software: It doesn't work correctly, because it's been "adjusted" a few times too often. It will slowly kill your computer, it's riddled with spyware, and it doesn't count your lines correctly. (In the company's favor, of course!)

    Accounts: They used to have really good accounts, but most of the good ones have flown the coop, or been offshored to India and the Philippines. What's left are the dregs of dictation: Noisy dictating stations, ESLs up the whazoo, bad sound-file quality, and fairly primitive speech recognition software.

    QA: Nitpicky and punitive. They threaten you with termination for every misplaced comma or apostrophe. If you did the work right, and the QA in India changes it and makes it wrong, then surprise! You get the credit for the error.

    Team Leads: They are fairly nice, and easy to deal with, but when all is said and done, they answer to the company, and do things the company's way, even if that way is seriously flawed. So in the end, your team lead, however nice she may be to you over the phone, he or she will NOT have your back when QA is making your life miserable.

    Pay: Pay is TERRIBLE. Never mind what some of the company cheerleaders have said in more-positive posts about Acusis. The fact is, Acusis though not as large a company as the Big Three, it's modus operandi is exactly the same as the worst of the worst. When you go to work for this company, forget about raises. They simply do not exist. Instead, steel yourself for continual drops in pay. Sometimes the cents-per-line pay itself is lowered, often randomly. Other times. your line counts will mysteriously drop, even though your own counts have registered higher and higher. During the time that I worked for Acusis, they stopped paying for spaces between words (even though you still have to type them!) The same goes for headers, footers, capitalized paragraph headings, and some macros. As the line count minimum they require continued to go higher, they also raised their minimum error-free percentage to 99%. And this was expected to be produced within an 8-hour time period, because they don't pay overtime (though you WILL be encouraged to work it, but not report it.) This, in conjunction with the fact that work often mysteriously dries up for hours, even days on end, will be impossible to achieve.

    Perks: Almost non-existent. As above, overtime is not paid. Bonuses do not exist. Oh, they supposedly celebrate "MT Week" with what they think are perks, but it's merely a scrap they're tossing into a pack of hungry (literally) MTs. Instead of just giving each of their MTs a gift card or a small bonus, instead they'll have a few silly contests, where you have to answer MT-related questions. If you answer them correctly, however, you don't get your gift card then. No, instead, all you get for your efforts is your name thrown into a hat, where a very few "winners" are (supposedly) randomly picked. THEY are the ones who will actually get a gift card for a whopping $25.

    Working at Home: Many people see this as a plus, but I'm here to tell you it is NOT. There are many reasons for this (isolation, sleep cycle difficulties, and high utility bills, to name a few!) But the main reason working at home is not all it's cracked up to be is that you are totally INVISIBLE. You are just a number. Red ink on the company's books. A non-human entity. A typing-machine. A cog in the wheel. This invisibility and perceived non-humanity makes it far easier for this company, and others like it, to take unfair advantage of its employees. The other downside to working at home is when you finally decide to leave, future non-MT, on-site employers do not look with favor on work-at-home jobs.

    Advice to Management

    I'm sure this will fall upon deaf ears, but here goes: First off, how long do you really think you'll be able to keep undercutting your competitors AND lowering MT pay, all the while demanding more and more production speed and accuracy? There is a breaking point, and you're rapidly approaching it. Get rid of the dumb contests when you want to give your employees a so-called "reward", or other recognition. Better to give EVERY transcriptionist a $15 Am-Ex gift card, than just a few $25 or $50 ones to a hand-chosen few. Morale is everything. If your MTs are feeling beaten down and grossly underpaid, they aren't going to give you their best in return. Treat them like valuable members of the company, not like dirt, and see what happens. Get over your love-affair with speech recognition. Yes, it can be useful, but let's face it, it's just not that good. Whoever came up with the idea that MTs should be paid half the cents per line for SR, than they get for straight transcription, should be fired. We all know it takes just as much time and effort to edit SR, and sometimes more, than to just transcribe the work ourselves. And yet we're paid half, and are expected to produce even more. It just doesn't work. Most importantly, you need to take a long, hard look at what your pay scale is doing to your employees physically, mentally, and financially. Chances are, if you truly do look at your MTs' financial hardships that result in working for Acusis, you won't be able to look at yourself in the mirror anymore. Instead of trying to be like the big MT companies out there who crush their employees, my advice to you is to not just say Acusis is somehow better, but to actually BE better. Man up. Raise your prices. Raise your MTs' pay, and see how much better this company can become.

  6. One Of the Best MTSO's In The Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MLS in Philadelphia, PA
    Current Employee - MLS in Philadelphia, PA

    I have been working at Acusis part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work from home, great hours, can meet line count when you are proactive on getting jobs from que. Trainers and QA have been nothing but nice.

    Cons

    The pay in this industry is what it is, Acusis is no exception. However, they respect you and treat you well.

    Advice to Management

    Change the industry. You want quality work, PAY for it and start your employees at an hourly rate with incentive. Make Acusis stand out more, take the bull by the horns and say "we will not be like the other, we value our employees".

  7. Helpful (1)

    High quality work demanded, but low compensation.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acusis

    Pros

    Ability to work from home and flexibility.

    Cons

    Low on work at times. Accounts are all over the place. Not compensating people appropriately. Of course the compensation is more of an industry thing. We are keeping up with the industry standards in terms of compensation, but maybe the industry standard compensation does not reflect the level of work and quality that is expected.

  8. Working from home office at Acusis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Acusis full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I work from a home office and have people from all over the country as well as offshore that I interact with on a daily basis.

    Cons

    Sometimes working in a virtual environment is hard to get a true feel for how things are going.

    Advice to Management

    Communication!

  9. good company for fresher

    Former Employee - Software Engineer in Bangalore (India)
    Former Employee - Software Engineer in Bangalore (India)

    I worked at Acusis full-time (More than a year)

    Pros

    Good place to learn and team member are very suportive

    Cons

    nothing Cons: Overall good company

    Advice to Management

    good

  10. Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acusis

    Pros

    -quality of work is good
    -opportunity to learn technologies in parallel
    -work env is good
    -coworkers are good
    -can see the full life cycle of the project
    -inhand salary is good

    Cons

    -food cafeteria is not good enough
    -no cab
    -not enough recreation facilities

    Advice to Management

    work assignment needs to be equal for all. it's like there should not be somebody sitting full day idle and somebody is doing work all the day.
    senior management can share the new organizational plans and changes and projects in the pipe line with juniors. sometime you may get a feel like you are just an employee for some years only..you should change because company feels it so, not you...

  11. It's my second home!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Control Associate in Chennai (India)
    Current Employee - Quality Control Associate in Chennai (India)

    I have been working at Acusis full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company for stability and improvement!!

    Cons

    Pay structure not equalized for all in one category.

    Advice to Management

    Pay equally to all in one hierarchy pls.

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