Aditya Birla Minacs Reviews

Pros

I met some great coworkers.

Cons

Pretty much everything else. The only way you can get promoted is if you've been there a long time, they really dont care about your skills. As long as your on some ones good side then your promoted. They cut all the pay scales and took away benefits and at the same time started asking us to do 10x more work. I can't wait to get my W2( which they waited till Jan 31st to mail out by the way ) that way i can be done with this crappy company for the rest of my life.

The only reason I gave this company a 1 rating is because 0 was not an option

Advice to Senior Management

To shove it.

Pros

The only reason to work for Minacs/OnStar is because you live in Michigan and jobs are scarce. Even then, you should exhaust all other options first. There are literally no pro's to this job other than the tiny paycheck.

Cons

This company took over the contract for the Warren call center for OnStar on November 8, 2010. The takeover was announced in September. In the two months they had to prepare to take over a client this large, they obviously made very few preparations. As of this writing, (12/29/10) we still have not had access to an actual Minacs representative since September, only their higher ups from their Farmington Hills branch. They transferred our absences from our previous contractor and some were fired because Minacs has a lower firing threshold than the previous company, yet we're on a 90 day waiting period to be able to request ANY time off because we're all "new" employees. We have no discernible chain of command above our Operations Managers and HR Rep. They seem to not care at all about even the most tenured of our advisors. I have never dealt with such a disorganized, unprofessional company.

Advice to Senior Management

Realize you're dealing with a multi-million dollar client and an enormous money maker for GM, and that not all of the teams are typical call center teams. The offline teams are GM's babies, and they keep them at the Detroit location for a reason... Easy access. Continue to treat tenured, intelligent offline advisors like replaceable street trash and you will destroy GM's one consistently profitable product.

Pros

Most of the lower level co-workers are pretty decent and some have been there since really long. Company has some silly stuff like free pizza day or dress down days - not too sure if this is a pro

Cons

Management is not transparent. No pay for performance. Benefits are pathetic and getting worse by the day. Nobody is happy with the place anymore - people are still there coz they have nowhere else to go. Sad

Advice to Senior Management

Stop micro-managing. Get rid of a few useless people at the top. Get to know what really goes on in the "real" world and get real.

Pros

Good Environment and collegues and some facilities i.e Indooe sports and Cafeteria

Cons

Need to work in night shift

Advice to Senior Management

Employees should be given opportunity to learn and develope extra skills

Pros

initially it look like the best place to join for freshers.
great place to make friends
no pressure

Cons

trainers are pathetic and for that reason the new joinees are at a loss
the recruitement team forgot its own policy
the ijp does not meananything other than a so called position with no salary hike
nobody has a clear answer for any question
the transport is pathetic, this is the only company which is having 1 hour buffer time
often lady employees do not get escorts, the male employee is asked to escort the lady
you cannot communicate with managers as they are busier than the ministers
the infrustructure is terrible
the cafereria food is always half cooked
if there is exit for any employee s/he has to come again and again, there is no promptness in official work
incentives depends on the mood of the manager, if you are in good term with them you will get it.

Advice to Senior Management

clean up the mess

Pros

Less work pressure within the team
Friendly environment within the company
Balanced personal and professional life
Balanced personal and professional life

Cons

No much carrier growth after around 6-7 years of experience
Management is not being transparent to employees
Personal employee growth is not being considered

Advice to Senior Management

Management should pay attention to employee's personal growth.
Management should be transparent to employees
Appraisal process should be re framed for proper evaluation.

Pros

Good people; Decent Pay; Offers decent work life balance

Cons

Every company has its own evils, it is about choosing which evil you can live with

Advice to Senior Management

None

Pros

good location,
decent transportation provided to you have the flare to talk to the cab drivers to co-ordinate your pick up and drop
very friendly atmosphere, one can make good friends.
decent place to kill your time during semester offs and right after college graduation, and to earn some packet money! ("some" maney!)

Cons

the management is highly ignorant of what "EMPLOYEE SATISFACTION" is!
tooooo many metrics for incentives

Advice to Senior Management

loosen up!
do flaunder some money in the name of incentives and perks! this will help your reenues as well.. in your case "a penny saved is an employee lost"

Pros

Decent Package.
Reachable to the higher management

Cons

Policies are not transparent depends on the manager

Advice to Senior Management

Policies needs to be very transparent

Pros

The only pro about this place are the friends I've met. Other than that, nothing is great and I dread going to work every day.

Cons

This company partakes in unethical practices in order to withhold benefits from employees, mostly hiring mass amounts of part-time call center agents to get around paying them benefits full-time employees are entitled to such as health insurance, paid vacation, paid holidays, etc. It really should be against the law. They work people exactly 34 hours per week. If they were to work 35 or more, they'd be considered full-time which is a no no. It's a terrible way to run a business and I can't believe they've not realized this by now. I'm pretty sure HR thinks us call center employees are too stupid to realize they do this to us, but we're not. People don't value their jobs and why should anyone since the company doesn't value us as employees? I can't even take a few days off (unpaid even) to go on vacation without getting written up and that's a darn shame!

My advice to anyone looking to interview with Minacs....don't! Only if you are really desperate for a job.

Advice to Senior Management

Cut the crap and start treating all employees (yes, even those call center employees) with respect. You'd be amazed at how it could turn your organization around.