Pros

- Good pay for Post-Secondary Students while still in school
- Reasonable room for advancement (to the tier 2 level.... not much availability above that as its very competitive)
- Get great product training
- Management at this site is AMAZING, all management does a great job, however the Indian CEO and people running the organization are trying to save every penny possible

Cons

- Benefits constantly being slashed
- Lost one paid 15 minute break and was told it was due to the financial hardships and that the break would be restored when the company was at a better financial standpoint. However they have reported higher revenues than ever before and are now looking to buy another company, news reports indicate they are stockpiling cash for a takeover bid.... and yet still we don't have our paid 15 minute break back
- Performance metrics are a joke... you could be the number one ranked agent in the center, and if you don't meet one metric such as phone handle time... even by a few seconds, you loose your bonus
- Time off is hard to get... as a student I had to fight to get my exams off work. I took a trip to a third world country and had to beg and plea to get time off for it as they wern't willing to change my vacation week
- vacation week bids are taken based on tenure, you have no choice as to what weeks you are off... even though you are given a sheet to rank what weeks you would like... I was given random weeks off and had to fight to have one week changed to assist a charity in a third word country

Advice to Senior Management

- Push back at senior management, this location is in CANADA, don't treat us as if we were working in India.... employees don't appreciate it, and you keep loosing employees every time something is taken away