Advance America

  www.advanceamerica.net
  www.advanceamerica.net
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Advance America Reviews

Updated September 3, 2014
Updated September 3, 2014
117 Reviews
2.9
117 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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J. Patrick O'Shaughnessy
52 Ratings

Review Highlights

Pros
  • Decent pay , room for advancement (in 4 reviews)

  • Hours allow for a personal life for store employees but upper management is expected to work round the clock including while on vacation (in 4 reviews)


Cons
  • There is no consistency in discipline and too many personal problems affect actions of upper management (in 16 reviews)

  • The first is that there is limited room for advancement due to consolidation (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good corporate environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Spartanburg, SC
    Former Employee - Anonymous Employee in Spartanburg, SC

    I worked at Advance America full-time for less than a year

    Pros

    Good leadership, friendly atmosphere, employee growth potential, corporate culture.
    Good experience.

    Cons

    Benefits were marginal, and pay rate was below market.

    Recommends
    Positive Outlook
    Approves of CEO

    Advance America Response

    Jul 26, 2014Human Resources

    Thank you for your feedback. We are glad you had a positive experience with Advance America and we take your constructive comments seriously.

  2.  

    A downhill slide.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Cleveland, OH
    Current Employee - Center Manager in Cleveland, OH

    I have been working at Advance America full-time for more than 8 years

    Pros

    You learn how to delegate and organize your day

    Cons

    Getting everything done that they want done everyday. There are certain things that are to be done everyday and those things can not be done when something else is demanded before you can even start your day to day routine.

    Advice to ManagementAdvice

    You need to understand what you ask of your employees. You need to realize that everything can not be done everyday because you ask too much for an 8 hour work day.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Worst place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at Advance America full-time for more than a year

    Pros

    So far I have not found anything positive about this company other than getting a pay check, no matter how crappy it is.

    Cons

    Company policies are not explained to employees.

    Company first in all aspects. They don't care about family life or the health of their employees.

    They stack to much stuff into 8 hours and threaten to write up employees of every little thing is done.

    Company demands travel in personal vehicles for work and then offers only $.25 per mile.

    Employees are told to upsell. Drag customers into deeper holes so the cannot get out of their pay day loan so the company makes money.

    Promotions are based on who kisses ___ the most. Working hard gets you no where.

    Advice to ManagementAdvice

    Start caring about your employees, then turnover may not be so high.

    Negative Outlook
    Disapproves of CEO
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  5.  

    Terrible Place to work, the people you work under and for make or break employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Panama City, FL
    Former Employee - Customer Service Representative in Panama City, FL

    I worked at Advance America full-time for more than a year

    Pros

    Most customers are friendly and you get to know them very well, co-workers were awesome ( NOT MANAGEMENT) The DDO was very nice, but my center manager had her fooled the entire time I worked there, had the DDO known how terrible she treated all of her employees her time there would have been much shorter, my issue was with the manager in my store, NOT the DDO.

    Cons

    Sending your employees on "Bank Runs" not safe with the amount of money that is handled. Expecting employees to Market your product while keeping up with everything else is crazy, I am sure you have sufficient advertising and do not have to have your employees cruise the streets in order to gain advertising. My center manager was the DEVIL, I mean I have never ever worked for anyone like this. Look up the word Narcissistic and that was her to a T! DDO's and upper level management were ok.

    Advice to ManagementAdvice

    Pay more attention to the people who actually run your centers. Have fair hour evaluations it is unfair to work a mother of 4 at night and a single person during the day, schedule maintenance is a must, balance hours, or shorten the work day. Expectations are to high for the pay you give, make your employees more of a priority instead of another number. I was miserable at this job, I couldn't wait to leave, I was treated terribly by my center manager, she treated everyone that worked for her terrible, she could do no wrong period. Leave room for advancement, don't base these advancements on seniority, this person was there for a very long time, but lacked managerial skills. Have your DDO's select ONE person in your store without the center managers knowing to report to you once per month about the environment they are working in, I have a feeling most of the center managers are the same as the one I had.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 4 people found this helpful  

    non-caring

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager
    Current Employee - Center Manager

    I have been working at Advance America full-time for more than 5 years

    Pros

    Because we have a loyal customer base, you get to know your customers very well and they can be very nice.

    Cons

    Management stance: It's me and you, until it's me or you! Exactly what it means. When there is a dispute on how something is done you are thrown to the wolves. At a meeting, management laughed when it was discussed that a team member was shot during a robbery.

    Advice to ManagementAdvice

    Listen to your people inside the stores. If you want the real scoop on how your stores are run.. Don't completely believe your DDO's.

    Doesn't Recommend
    Negative Outlook

    Advance America Response

    Aug 25, 2014Human Resources

    Thank you for your feedback. We are troubled to hear about the meeting.

  7. 1 person found this helpful  

    We do payday loans, collections, and suggestive sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Wixom, MI
    Current Employee - Center Manager in Wixom, MI

    I have been working at Advance America full-time for more than 5 years

    Pros

    Depends on where you are at but it's a good company to work for. The company values and leadership are good. Benefits are good.

    Cons

    There is no work/home life balance. The hours are bad. Sometimes, it's hard to get promoted. They don't always promote from within. Communications break down a lot as do the computers crashing.

    Advice to ManagementAdvice

    Create a better work/home life balance. Get an updated computer system. Update the work hours. Give three people to every center. Don't keep adding worthless/bad non-payday loan products. Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Advance America Response

    Aug 25, 2014Human Resources

    Thank you for your feedback. We are glad you appreciate our values. We will take into consideration your advice.

  8.  

    Reverse Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Advance America full-time for less than a year

    Pros

    My peer group was exceptional! Very helpful and supportive.
    The annual meeting was laid out very well and was motivating!

    Cons

    All levels of Management should know their numbers and the cause and effect of not meeting budget. This isn't a requirement at Advance America.

    Advice to ManagementAdvice

    Know the leadership style of your direct supervisor well before you share issues/concerns.
    Trying to get your direct reports to be true leaders is difficult when Senior Management doesn't require it!

    Doesn't Recommend
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Kingsville, TX
    Current Employee - Center Manager in Kingsville, TX

    I have been working at Advance America full-time for more than 5 years

    Pros

    Decent pay , room for advancement

    Cons

    Weekend hours, better pay, better premiums on health insurance

    Advice to ManagementAdvice

    Take family life into consideration

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advance America

    Pros

    Good schedule, decent benefits, easy communication.

    Cons

    Hard to move up with the company.

    Advice to ManagementAdvice

    Better pay raises.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Overall not a bad place to work. Pay was insufficient for duties required.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager
    Former Employee - Center Manager

    I worked at Advance America full-time for more than 5 years

    Pros

    Enjoyed working with my staff and the customers.

    Cons

    Our DDO had absolutely no people skills. She treated us like we were all stupid.

    Advice to ManagementAdvice

    Hire quality upper management. Promote within to have experienced leaders at the Division and Regional levels.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Advance America Response

    Jul 26, 2014Human Resources

    Thank you for your feedback. In regards to promoting from within, we have promoted over 2,500 center team members this year alone.

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