Advance Auto Parts

  www.advanceautoparts.com
  www.advanceautoparts.com

Advance Auto Parts Reviews in Knoxville, TN

Updated December 3, 2014
Updated December 3, 2014
756 Reviews
2.8
756 Reviews
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Advance Auto Parts CEO and Director Darren R. Jackson
Darren R. Jackson
442 Ratings

Review Highlights

Pros
  • If you know nothing about cars you can learn a lot (in 15 reviews)

  • Team members working together to make a great environment (in 22 reviews)


Cons
  • Upper management doesn't seem to show enough appreciation for store employees (in 69 reviews)

  • Detached upper management who would rather use fear through sharklike district managers than encouragement (in 28 reviews)

More Highlights

4 Employee Reviews Back to all reviews

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  1.  

    Assistant manager, working for AAP for 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Knoxville, TN
    Current Employee - Assistant General Manager in Knoxville, TN

    I have been working at Advance Auto Parts

    Pros

    -Quick advancement for those who apply themselves, started as a salesperson fresh out of HS while going to college to work on a business degree. Within a few months, I was promoted to key holder and after roughly two years, went through the ranks and became assistant general manager.

    -Decent pay- The pay is okay for the standard sales position and competitive if not better for the industry. The pay becomes good as one moves through the ranks.

    -Always something different every day. Exciting job especially if you enjoy being around cars, motors in general, or find a fascination in solving problems.

    -Bonuses are definitely an incentive for the qualified positions!

    -One is able to get their hands dirty (replacing batteries, wipers, etc.) and have fun meeting new people while building relationships with customers, some of which become extremely loyal to you.

    -Knowledge is power. Starting out I only knew the ground basics of vehicles and engines. Within a year I was keeping up with avid hot-rodders and mechanics. I definitely learned tons of information in this business which I will carry for a lifetime.

    -Good management in the store, general manager always positively pushed me to be better along with other upper management. Strong backing and coaching from the DL.

    -GM always worked with my schedule with school and allowed me plenty of time to study while maintaining a steady paycheck.

    -Great people to work with. Served my time with many great people, some of which I see and talk to on a regular basis even after they left AAP.

    -Good benefits for full-time employees (medical, dental, etc.)

    -Employee stock purchase plan

    -Employee discount! very nice when you need parts or accessories for your own ride.

    -All in all a fun, fast paced job with many benefits.

    Cons

    -Pay should be better for all positions.

    -Workload can be a little bit much for a person for one day (Cycle counts, Outs, Planograms especially, back-stock, callbacks, ad sets, installations)

    -Understaffing, one person working the counter is not acceptable at any time of the day.

    -Add ons, new sign up programs, and FIMs can be cumbersome to juggle all at once every transaction.

    Advice to ManagementAdvice

    -Value your long term employees, don't focus so much on the performance but on the individual's worth, let the GM be the judge of this.

    -Let the GM's be exactly what their job positions should be, Let raises and judgment be in their hands. GM's see work ethic and the true spirit of the employee instead of solely just sales and therefore should be in charge of a team member's future with the company and what raise they should receive.

    -Provide more hours for customer service! More members on the floor can be the difference between excellent service and subpar performance.

    -Study each individual store and take comments from the team where they need coverage during the day and what would help the store excel.

    -Appreciate your employees, many are car guys who know a wealth of information that can help the customer through and through.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good company, bad pay scale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Knoxville, TN
    Former Employee - Store Manager in Knoxville, TN

    I worked at Advance Auto Parts full-time (less than an year)

    Pros

    Got to work in an automotive environment.

    Cons

    Employees that didn't care, upper management that set unrealistic goals.

    Advice to ManagementAdvice

    Go back to the basics and treat your employees better, they will work for you.....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    learn to be independent with your vehicle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Parts Pro in Knoxville, TN
    Former Employee - Mobile Parts Pro in Knoxville, TN

    I worked at Advance Auto Parts full-time (more than 3 years)

    Pros

    yearly raises, opportunities to move up, gain automotive experience

    Cons

    meeting quota with means of micromanaging

    Advice to ManagementAdvice

    teach your store managers that women will ultimately draw more customers than men, and treat them better too. Like look out for them with the small stuff!

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager in Knoxville, TN
    Current Employee - Assistant Store Manager in Knoxville, TN

    I have been working at Advance Auto Parts

    Pros

    20% disc is nice
    thats about it

    Cons

    0 chance for advancement, even though I've been thru all the classes and lead my team to better results than a store right down the road does. Get the CCC out of India!!!!!!!!!!!! Outdated IT.

    Advice to ManagementAdvice

    Why do you keep nonperforming GM's around? Is there some edict where you will not give young guys a chance to run a store? Why do you make it so hard to get rid of low performing TM's and GM's?

    Doesn't Recommend
    Disapproves of CEO

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