Advance Auto Parts Reviews

Updated July 5, 2015
953 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.9
Rating Trends
Recommend to a friend
Approve of CEO
Advance Auto Parts CEO and Director Darren R. Jackson
Darren R. Jackson
519 Ratings

Pros
  • If you know nothing about cars you can learn a lot (in 15 reviews)

  • There are good team members working there (in 22 reviews)

Cons
  • no feedback from upper management (in 69 reviews)

  • The district managers only care for them selves (in 28 reviews)

More Pros and Cons

953 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Former HUB GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hub General Manager in Indianapolis, IN
    Former Employee - Hub General Manager in Indianapolis, IN

    I worked at Advance Auto Parts

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great overall direction and desire to provide training and knowledge to employees. First time I have been invited to a corporate headquarters and also met with the Senior Vice President at my store later in the year.

    Cons

    Pay and compensation at most positions are horrible. Recruiting is hard because of low wages with very demanding skills and training requirements. Being a salaried manager I worked 50 hours and was paid for 40 hours, this was required...I usually worked closer to 60 hours because of personal work ethic. I made almost 38k for a year.....as a GM of a big box retailer I would have made 45-60k.......They need to step up and change this industry, its not just Advance all the others are very much the same, its an industry issue that they don't pay well but require customer service skills and automotive knowledge to truly help the customers.

    Advice to Management

    Be the company that breaks the industry cycle and pay your employees what they are worth, look at walmart they are stepping up, others will too. If you're first I think you win being the better employer.....


  2. Helpful (1)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Advance Auto Parts full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    If you enjoy helping others, this can be a rewarding career.

    The business breeds comradery. Excellent work culture in the stores with good management.

    Good opportunity for advancement if you are a hard worker.

    Cons

    Disconnect between company leaders and district management down.

    We are all given goals to achive within our stores but not given the tools to reasonably achieve those goals ie we need to sell "x" amount/day average to sum up to "xx,xxx" amount/month, but our store is not stocked with the correct parts to service our market. Ive tried working with corporate to reset my inventory to meet my local needs. But instead of giving me the items that ive asked for through their own market research program built into our POS systems (lost sales) about 60% of the new products they supplied me with were transmission filters (which sales of this item make up less than 1% of my expected financial targets).

    Extremely poor starting wages considering the skills involved. To be competitive with other similar businesses, I need people with good automotive repair skills, a skill that is worth a lot more than my average allowed starting pay of $8/hr. Not to mention I am expected to keep bilingual employees staffed.

    Advice to Management

    If a store is using the lost sales functionality of your POS systems as required, give them the parts that are actually missing sales instead of whatever you are over stocked on in your DCs or what ever you are doing now.

    Give us a little flexibility on salesfloor planograms. I live in a town that does local dirt track racing and my performance/Mr.Gasket wall has nothing but dress up pieces. All the local racers go to O'Reillys because they have 4 or 5 times the inventory of performance parts on the salesfloor for small block 350s. I tried to fix this in my store, but what told it wasnt important, and theres nothing I can do to improve it.

    Listen to your store and dist. management, we know what we need.

    Either increase starting wages to be competitive or pay commission to all employees lile our competitors.


  3. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Nashua, NH
    Current Employee - General Manager in Nashua, NH

    I have been working at Advance Auto Parts full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Advance auto parts great place to work. Learn about cars

    Cons

    I don't feel like there is any cons at this place

    Advice to Management

    I have no advice at this time


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Just another retail corporation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant GM
    Current Employee - Assistant GM

    I have been working at Advance Auto Parts full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Easy to apply for a entry level position. Stable job due to a high demand for customer service in this industry. If you are willing to be self motivated, on time, and are a people person, you can concider this for career advancement.

    Cons

    Encouragement and training to prepare, maintain and advance your position with this company varies depending on store, but it is mostly non-existant. Favoritism is present and HR nonactive. No moral or team building structure in place or encouraged. Very low pay for every position in the store. Tough to make a living at it unless you are in management.

    Advice to Management

    Offer moral boosting incentives like team building goals and spiffs and community activities. Make a better job description and clarify that with new hires and have their duties more defined. Offer incentives for hard workers that put in the effort to maintain the store's appearance, inventory, and overall operations. There is an imbalance of people who put forth the effort to maintain the store and those who just persue the next sale. I've seen that culture in about a dozen stores and have worked 9 of them.


  6. Just a thought

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advance Auto Parts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to work. Really chill environment. Upper management is great and really caring for team members. I would totally recommend it.

    Cons

    Limited 401k match contributions and also sometimes the skip over people for promotion. Another this is the pay scale I believe needs to be re evaluated.

    Advice to Management

    As advice to management, raise the pay scale and don't be afraid to pay people who are actually worth paying. It's not hard to lose a good employee if your telling them they're maxed out.


  7. Great place to work very good management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Columbia, SC
    Current Employee - Assistant General Manager in Columbia, SC

    I have been working at Advance Auto Parts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been with the company for a little over a year.When i first applied i was told i could move up fast if i worked hard.After nine months i became retail pro, and i just got promoted to assistant store manager,ive now been with the company one year and four months!Great benefits!!

    Cons

    I have not found anything wrong with working here!

    Advice to Management

    I appreciate the respect and consideration i get!I couldnt ask for better people to work for!District 2509!!!Store 5353


  8. Helpful (1)

    Delivery Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-CDL Delivery Driver in Charlottesville, VA
    Current Employee - Non-CDL Delivery Driver in Charlottesville, VA

    I have been working at Advance Auto Parts full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The employees there are friendly. If you sincerely like people, you will find good people anywhere you go. Same here at Advance Auto Parts. Advance Auto Parts just recently bought CarQuest and four other companies with the expectation of being the world's largest retailer of auto parts. It sure helped with the stock holders. Advance is loyal to the stock holders (read in- between the lines). They do seem to keep up with the newer vehicles that come on board.

    Cons

    The acquisition of the other companies was paid for mostly with the expected raises of the retail "low man on the totem pole". In other words, very few people have gotten raises in any of the local stores here in Virginia. Raises have been connected entirely to what sales each store makes, regardless of the position you hold. And the way the raises are allotted, it pits teammates against one another. If a sales person misses their goals 3 months in a row, then they get written-up, and at the 4th month, fired. Area managers seem to distance themselves from the stores that have low walk-in traffic. At the opening of the two new stores in this area, there was NO media attention nor any media events as Advance had not budgeted the area for that . Training is 85% watching computer screens and thrown in They make the full-time, long time employees work around the availabilities of the part-time people and then wonder why they cannot hang onto good employees. If you want to grow financially with a company to provide for your family, you probably will still be looking if you do get hired on here.
    The people who get rewarded with raises are the people who babysit the front counter, sell to people extra parts they do not need, and to those that "steal" sales from other people, re-ringing up sales that are on suspended tickets for the sales people that actually sold the parts. If you have a conscience and seek to be a fair sharer of the sales and help by stocking the shelves, cleaning the store and all the rest that goes into running a successful retail place, then here at least you will be left in the dust by others who hog the sales so they do not get written up.

    Advice to Management

    People should be rewarded for ALL the work they do to help keep the store in shape, not just for sales numbers.. Then maybe more people would actually WORK instead of stealing sales. Not a rocket-science concept.


  9. Commercial Parts Pro

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cpp in District Heights, MD
    Former Employee - Cpp in District Heights, MD

    I worked at Advance Auto Parts full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Enjoy working with customers and building new clientele .

    Cons

    Worked with the company for six years and only was given a raise three times...District Leaders have the ability to give better salaries...ask for a $15 produce quota kept National accounts satisfied and was still given the run around. Managers are over worked.

    Advice to Management

    Acknowledge your true workers not overworked them. You lose numerous amount of great employees. Mgt 8989 sucks very unprofessional.


  10. Do not appreciate employees or customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Advance Auto Parts full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great place to gain experience within the automotive industry. Allows the person to create networking connections and provides resourceful knowledge to the individual in regards to the industry itself.

    Cons

    Corporate seemed to be run by monkeys...they're no smarter than you or I and unfortunately they seem to only be in it for the money.
    Competition wise, they do not value the smaller garages or buisnesses and it'll probably be their down fall.
    They do not praise their employees even if they say that they will. It just does not happen.
    It's extremely unfortunate that the corporate guys can't seem to see the wrong in how they're running the company, but what can you do.

    Advice to Management

    Appreciate your employees, because if you didn't have your employees you wouldn't be making any money.
    Also, it shouldn't take 5 hours to contact the "help center" for a simple question and then when finally presented with the opportunity to have the question answered, you can't understand what the person said because the office is located in India...


  11. Helpful (1)

    Provide for your team.....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Bay Minette, AL
    Current Employee - Sales Associate in Bay Minette, AL

    I have been working at Advance Auto Parts (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good place to learn about automotive.

    Cons

    No growth in company stay in sales.

    Advice to Management

    Take care of the people who take care of you.



Showing 953 of 957 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.