Advance Auto Parts

  www.advanceautoparts.com
  www.advanceautoparts.com

Advance Auto Parts Reviews

Updated October 19, 2014
Updated October 19, 2014
700 Reviews
2.8
700 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Advance Auto Parts CEO and Director Darren R. Jackson
Darren R. Jackson
412 Ratings

Review Highlights

Pros
  • Can move up quickly and learn a lot about cars (in 13 reviews)

  • In my experience they took very good care of good people (in 20 reviews)


Cons
  • Upper management doesn't seem to show enough appreciation for store employees (in 63 reviews)

  • Detached upper management who would rather use fear through sharklike district managers than encouragement (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Fast-paced, but understaffed often

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Parts Pro in Memphis, TN
    Current Employee - Retail Parts Pro in Memphis, TN

    I have been working at Advance Auto Parts full-time (less than an year)

    Pros

    Full-time, full benefits after 90 days, most employees are down-to-earth and hard-working.

    Cons

    High turnover, store is understaffed most of the time. Management is more concerned about running lean on hours than they are about providing the best customer service possible.

    Advice to ManagementAdvice

    If "Service is our best part", staff the stores with more than a skeleton crew so we can actually show the customers that service is REALLY our best part.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    AAP is a good place to work if you can live with the low wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Parts Pro
    Current Employee - Retail Parts Pro

    I have been working at Advance Auto Parts full-time (less than an year)

    Pros

    My supervisor and those higher on the ladder have demonstrated interest in me, my training, and my advancement. Scheduling has been flexible. The company-supplied training is helpful.

    Cons

    The wages are extremely low. I work full-time, but I qualify for medicaid and SNAP. I work hard for my bonuses, but they are not big enough to make a difference.

    Advice to ManagementAdvice

    Make profit sharing or bonuses available to all hourly employees who have been with the company at least three months. As things stand, non-management employees are expected to work to get their supervisors bonuses.

    I would make bonuses more dependent on team results than they are now. You call us team members, but provide incentives to work against each other if a good sale is possible.

    Integrate the store-based and Internet-based systems. You make me look bad a couple of times per week with the current system. You also use the Internet to remove potential bonus money from my hands and then expect me to to serve Internet customers just as well as retail floor customers.

    Pay a living wage. If you really want service to be our best part, compensate the people who provide it adequately.

    You have work to do to demonstrate that the company's values (serve, inspire, grow) are consistent with the emphasis on developing a sales culture. Let's develop a service culture.

    Get your eyes off AutoZone. Everyone knows that they are dirtball company. Do not compare to them.

    Improve the technology. Our computer system is slow and inflexible. Give us keyword search for everything on the retail floor in the EPC. As it stands, I have to go to the AAP website to keyword search retail items. Our internet connection is slow, and it is an awkward multistage process to find an item and determine if it is in our store or not. Use Summit Racing's website as a benchmark, and then try to better it.

    If you want us to sell performance parts (Edelbrock, Holley, Mr. Gasket, etc.) give us technological tools to do so (see my previous comment about Summit).

    The AST training is good, but if you really want to sell to the hardcore car guy/gal as you say, then we need to step it up even more. At least RPP's, CPP's, AGM's, and GM's need more hands-on training and experience. Perhaps partner with a local community college to provide shop-based experiences.

    Lengthen battery warranties. A lot of people use battery warranty as their key indicator of quality.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Doesn't care about your family life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Parts Pro in Carrollton, KY
    Former Employee - Retail Parts Pro in Carrollton, KY

    I worked at Advance Auto Parts full-time (less than an year)

    Pros

    Descent co-workers. Good discount. ..............................

    Cons

    Didn't care about my family issues enough to cut me a break on attendance b.s. Wife broke had to stay home full-time to care for her and baby. Company denied my FMLA request because I was 8 days short of one year anniversary. Then decided to severe ties of employment. What a crock of bull.

    Advice to ManagementAdvice

    Learn to have a heart. Its not just all sales figures and profits. And give off holidays for gods sake your employees have families too you greedy basterds.

    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Overall good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advance Auto Parts

    Pros

    Discount on parts. Team members working together to make a great environment.

    Cons

    Pay is not to scale for work. It retail sales, not the greatest field.

  6.  

    Overall positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Associate in Endwell, NY
    Former Employee - Sales Associate in Endwell, NY

    I worked at Advance Auto Parts part-time (less than an year)

    Pros

    -flexible schedule
    -competitive pay
    -team atmosphere
    -friendly management

    Cons

    -typical retail job
    -lengthy time to advance

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Advance Auto Parts full-time (more than 3 years)

    Pros

    Good benefits, strong financial company. Was easy to change schedule to accommodate family issues. Good communication with district manager. Able to interact with customers

    Cons

    Bonus plan was not achievable in most cases. Procedures for pay increases was not always fair. All employee's pay raise was tied to overall performance of the stores.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Can be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Abilene, TX
    Former Employee - Assistant General Manager in Abilene, TX

    I worked at Advance Auto Parts full-time (more than an year)

    Pros

    With the right manager it can be a fun place to work

    Cons

    I don't feel that corporate cares about the store workers

    Advice to ManagementAdvice

    If you're are going to get rid of a position, a little notice would be nice

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Saint Petersburg, FL
    Former Employee - General Manager in Saint Petersburg, FL

    I worked at Advance Auto Parts full-time (more than 5 years)

    Pros

    There are many opportunities for advancement and growth. The company tries to improve by implementing new processes that typically can make it easier to manage. In my experience they took very good care of good people.

    Cons

    Payroll. Under-staffing. You can not take proper care of customers with one or two people in the store..

    Advice to ManagementAdvice

    The bonus program used to be great. The biggest thing to me is correctly staffing a store. Most of the time it was unrealistic completely.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ehh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Parts Pro in Cheektowaga, NY
    Former Employee - Commercial Parts Pro in Cheektowaga, NY

    I worked at Advance Auto Parts full-time (more than an year)

    Pros

    As a commercial team member and driver your able to get out of the store. Work well with students school schedules.

    Cons

    Computer training is annoying and redundant. Pay rates are low for both regular and management. Certain management members are airheads.

    Advice to ManagementAdvice

    Figure out what your doing before trying to train others. Be upfront with your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    More for Less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at Advance Auto Parts full-time (more than 3 years)

    Pros

    I like that Advance is always growing. They have a healthy stock trend and seem to be heading in the right direction from a macro perspective.

    Cons

    Advance wants more from you as an employee. They want a lot more and, since I first started, they have placed unreasonable salary caps on important positions. On paper the jobs seem only to justify the pay provided. In reality, there is not enough return on my invested time and energy. Having upward mobility is an incentive but should never be calculated as compensation.

    Advice to ManagementAdvice

    Rediscover how stressful it is to work in a struggling store. Flagship stores are not indicators of the day-to-day work environment that most employees put up with.

    Approves of CEO

Advance Auto Parts Photos

batter up!
View if the store
Front Counter

+ Add Photo

Work at Advance Auto Parts? Share Your Experiences

Advance Auto Parts

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.