Advanced Call Center Technologies

www.acttoday.com
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Advanced Call Center Technologies Reviews

Updated July 2, 2015
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1.9
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Recommend to a friend
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Joe Lembo
22 Ratings

Pros
  • Great for entry level workers to learn the call center lifestyle and skills for customer service (in 2 reviews)

  • Some of the people who work at act are decent, other than that I have no praise at all (in 4 reviews)

Cons
  • Expectations are extremely high, conflicting with previous goals, and constantly changing (in 3 reviews)

  • The only time employee morale becomes a topic is if a client expresses concerns about the extremely high attrition rate (in 3 reviews)

More Pros and Cons

67 Employee Reviews

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  1. Ok place to work

    Former Employee - Outbound Customer Service in Johnson City, TN
    Former Employee - Outbound Customer Service in Johnson City, TN

    I worked at Advanced Call Center Technologies (More than 3 years)

    Pros

    Full-time job with benefits. Very easy to get hired. No dress code. Opportunity for perfect attendance bonus and qualitype bonus.

    Cons

    Low pay for call center job , training isn't long enough or thorough enough. Building and furniture are old and starting to look rough.


  2. Helpful (1)

    Good Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boones Creek, TN
    Former Employee - Customer Service Representative in Boones Creek, TN

    I worked at Advanced Call Center Technologies full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Paid training, good environment, supportive co-workers and managers, full benefits, plenty of hours if you want them, potential to move up in the company. Too much pressure to work more hours.

    Cons

    Low pay $8 hour to start out, mandatory overtime, strict absence policy, high turnover rate, not flexible with their scheluding, no part time.

    Advice to Management

    Schedules need to be more flexible as advertised. You should be able to take off for doctors appointments without accruing points.


  3. A Mixed Bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations
    Current Employee - Operations

    I have been working at Advanced Call Center Technologies full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    ACT will hire almost anyone so there are opportunities for people who are struggling to find employment. Their training is extensive and paid, however it is mostly classroom and depending upon your project it can be a lot of information. If you are good at your job, have decent attendance there is opportunity for people to move up.

    Cons

    ACT will hire almost anyone, there is a lot of drama and other employees who 'don't care' about their jobs which causes other employees to have to work harder so the team meets their metrics. Communication is a problem from the moment you are hired through out. There is opportunity to move up but that leaves you with directors and sr managers who don't have college degrees running things so they don't have the proper skill set to competently fulfill their jobs.

    Advice to Management

    Recognize and acknowledge the hard work some of your employees do. Teach communications skills to your employees and why communication is important. Start and education program for your employees, as well as 401K, and better insurance. Start making sure that your operations managers and directors have college educations.


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  5. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmichael, CA
    Former Employee - Anonymous Employee in Carmichael, CA

    I worked at Advanced Call Center Technologies (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Its a job if you need one

    Cons

    Management doesnt know what they are doing


  6. Fraud Services Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advanced Call Center Technologies full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Lots of opportunities to bonus

    Cons

    Pay is not the greatest


  7. Operations Manager

    Former Employee - Operations Manager in Tucson, AZ
    Former Employee - Operations Manager in Tucson, AZ

    I worked at Advanced Call Center Technologies (More than a year)

    Pros

    Great people, solid business plan

    Cons

    Challenges with attrition and attendance


  8. Customer Service Agent

    Former Employee - Customer Service Agent in Carmichael, CA
    Former Employee - Customer Service Agent in Carmichael, CA

    I worked at Advanced Call Center Technologies full-time (Less than a year)

    Pros

    Helping customers that were receiving benefits from the State of California Employment Development Department (EDD) Unemployment Insurance (UI) benefits doing business as Bank of America.

    Cons

    This company sucks! I was fired for a policy that I did correctly. When I filed for EDD UI benefits, Advanced Call Center Technologies (ACT) filed an appeal with the EDD. When I went to the EDD Hearing, the UI Hearing Judge saw the evidence and that was not even pertinent to their claim that I failed to follow company policy. I was awarded my UI Benefits due to ACT's lack of quality management.

    Advice to Management

    Hire competent management who don't jump to conclusions about a process that was not actually an incorrect process or policy.


  9. cust service

    Former Employee - CSA
    Former Employee - CSA

    I worked at Advanced Call Center Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    $10 per hr PD biweekly

    Cons

    Supervisors play favorites if you're not a favorite and kissing butt they will try to make you quit and don't care about your family issues talk down to you too much high school drama and playing favorites


  10. never ever apply here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advanced Call Center Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None at all.....do not apply here

    Cons

    Verbally abusive supervisors, do not care about personal needs such as doctors appointments, family emergencies, illness. Do not ask to go to the bathroom if its not break or lunch. No training


  11. No instinctive to stay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Johnson City, TN
    Current Employee - Call Center Representative in Johnson City, TN

    I have been working at Advanced Call Center Technologies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great coworkers, managers normally work with you. Depends on their mood.

    Cons

    it's a call center, what more I there to say. It sucks.

    Advice to Management

    Bc location- you get $25 he for each employee, why are we still paid only 8 dollars an hour........



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