Advanced Services Reviews

3 Reviews

3.9
3 Reviews

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Employee Reviews

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  1.  

    Great people, good benefits, if you can handle call center work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Product Support Specialist  in  Rapid City, SD
    Former Employee - Product Support Specialist in Rapid City, SD

    I worked at Advanced Services

    Pros

    The benefits at ASI are really good- dental, vision, healthcare, and 401k are all included 6 months from date of hire.

    Cons

    This is a call center and your performance is reviewed to rate calls per hour, hold times, overall call quality ect. Can get very stressful on busy days. Customers are not always happy with answers given and occasionally can be irate.

    Advice to ManagementAdvice

    I think you should keep up the good work with incentives and team building activities especially those held outside of work itself.

    Recommends
  2.  

    Some good and some bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Factory Service Developer  in  Memphis, TN
    Current Employee - Factory Service Developer in Memphis, TN

    I have been working at Advanced Services full-time for more than 8 years

    Pros

    The benefits are extremely competitive 401K, health, life, dental, accidental, FMLA, the whole nine.

    Cons

    Everyone that comes to work at that place is grossly underpaid. Competing call centers in the very same area pay on average 20% more than what ASI pays, for management all the way down to hourly employees. I know hourly employees that have been working there for over 22 years and they are maxed out at $12.55 an hour.

    Advice to ManagementAdvice

    There is really no way that you can prevent the high turnover in this company and that sad. A lot of incompetent, unqualified people get through the door and you do everything that you can to save them year after year after year. And you also believe in passing on trash from one manager to the next which creates difficulties in progression all across the board.

    Doesn't Recommend
    Neutral Outlook
  3.  

    ASI/ Advanced Services Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Norfolk, VA
    Former Employee - Anonymous Employee in Norfolk, VA

    I worked at Advanced Services

    Pros

    Good management
    Great communication
    Commitment to excellence
    Fair compensation and benefits

    Cons

    Change happens frequently-- not good for everyone

    Advice to ManagementAdvice

    Should have kept Norfolk open!

    Recommends

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