Advanced Technology Services

www.advancedtech.com
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Advanced Technology Services Reviews

Updated March 28, 2015
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2.8
83 Reviews
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Approve of CEO
Advanced Technology Services CEO Dick Blaudow
Dick Blaudow
48 Ratings

Pros
  • Excellent advancement opportunities, numerous training opportunities (in 3 reviews)

  • Competitive pay, decent benefits, layoffs based on performance not seniority (in 3 reviews)

Cons
  • Advancement opportunities can require relocation to other sites (in 4 reviews)

  • The review was copy and paste from other employee reviews besides a few points (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Great experience supporting a multinational company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Support
    Former Employee - Help Desk Support

    I worked at Advanced Technology Services full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Opportunity to use my technical skills to solve a range of computer issues, ability to work with team to build documentation and support one another. Good team spirit.

    Cons

    Terrible long commute from where I lived, somewhat inflexible corporate culture.

    Advice to Management

    Allow your best performing workers to telecommute and you might not have as much turnover.

  2. Helpful (5)

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advanced Technology Services full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Steady pay. Good benefits consistent hours. Steady pay. Good benefits consistent hours. Steady pay. Good benefits consistent hours. Steady pay. Good benefits consistent hours.

    Cons

    Management has no clue what there employee actually does. Horribly unorganized unethical worried more about making themselves look good on paper than actually fixing machines. You can't fix things right because you can't get the parts yet their upset if it breaks again.

    Advice to Management

    Audit the onsite management put out a confidential manager review to the employee

    Advanced Technology Services Response

    Mar 31, 2015Director of Employee Communications

    We have a tool on our intranet that is essentially what you recommended in your advice to management -- ask your HR Generalist for more information.

  3. Very good experience with ATS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician II in Atlanta, GA
    Current Employee - Technician II in Atlanta, GA

    I have been working at Advanced Technology Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is good benefits are good great team players and safety is number one. Really like working here.

    Cons

    Work life balance is off but you are on maintenance. Is contract company and could move alot.

    Advice to Management

    Make benefits a little better buy having less out of pocket.

    Advanced Technology Services Response

    Mar 11, 2015Director of Employee Communications

    Thanks for your comment and you're exactly right-- your safety is always #1. We work really hard to keep our benefits cost to our employees as low as possible, so I will make sure I pass along your ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great concept and Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in Beltsville, MD
    Current Employee - Technician in Beltsville, MD

    I have been working at Advanced Technology Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great idea of how to run a Maintenance Deoartment. The corporate company really cares about the people and safety . Salaries are OK but not consistant. I could retire here.

    Cons

    When ATS takes over a maintenance Department they sometimes don't do a thorough job. Working as contract maintenance for Eaton sucks. Period. They don't care about true maintenance. ATS is all about maintenance , so you can see where this is going.

    Advice to Management

    Follow through on ideas and listen to the workers for areas of improvement.

    Advanced Technology Services Response

    Mar 11, 2015Director of Employee Communications

    Thanks for your response. I would love to hear your ideas on how we can improve the relationship with the customer to really take the maintenance function to the next level for them.

  6. Helpful (5)

    I regret my decision to work for ATS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Maintenance Technician in Chicago, IL
    Current Employee - Senior Maintenance Technician in Chicago, IL

    I have been working at Advanced Technology Services

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The pay and hours are good, the location is perfect for me. The factory is clean and well lit, comfortable in both the winter and summer.

    Cons

    The pay scale is a hidden secret and varies greatly from site to site. One customer and location can be great to work at and another a hell hole. ATS is a middle man and will take a cut of your pay , I honesty believe you can do better by working directly for a manufacturer. I hate having to wear a uniform, bump cap and carry a radio. The mandatory monthly online safety training and annual self evaluation are a major pain in the butt. ATS will pimp you out. No matter how ridiculous and out of scope the request from the customer to do something, you will have to do it. As a maintenance technician you will be expected to know how to do anything. The stress of having it all dumped on you is often overwhelming. There is no seniority or job security, the customer contract may not be renewed. ATS has been involved in union strike busting, you may have to cross a picket line.

    Advice to Management

    Get a backbone and stick up for your employees when the customer becomes unreasonable and starts abusing the contract and relationship with ATS.

  7. Helpful (1)

    Can't get out fast enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Advanced Technology Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They pay you every two weeks. Decent benefits and 401k match. Schaumburg facility a nice work environment.

    Cons

    They are totally clueless as a company on how to treat employees.

    They are two months into 2015 and their already talking about layoffs, no hiring, and limited travel. The usually save this for December. That's the time known at ATS as " the holiday layoff season".

    Their largest customer, CAT is taking business away and us not happy with the service desk support they receive.

    One of the longtime managers told me not to worry, ATS has been doing these layoffs since he joined them over 15 years ago. In fact, he said that the IT Executive team would put together a budget only to have the president take away spending and increase sales by 20%. No wonder they miss their budgets ever year.

    They have these cultural commitments that I think the employees try to embrace but the executive never seem to live. Safety is their top one but don't tell the service desk agents that. They make them stay in their seats even during fire drills.

    Advice to Management

    Get out of the IT business, you are not hold at it anyway. Unfortunately it would take a whole new executive team to fix this company and the president is to invested to be ousted. Treat your employees well and stop micromanaging everything. The more controls you institute the less control you have.

  8. Great learning experience and plenty of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advanced Technology Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Learning opportunities and employee development, ability to grow within the company. Utilize a lot of industry standard tools, so you gain a wealth of knowledge and experience.

    Cons

    Work-life balance. Being a contracted service company the front line employees are often pulled in different directions and are required to do things for both the customer and the company and often times it does leave enough time in the day.

  9. Helpful (1)

    Always on the borderline of going out of the IT Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Analyst in Schaumburg, IL
    Current Employee - Service Desk Analyst in Schaumburg, IL

    I have been working at Advanced Technology Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are a beginning IT person you can learn a lot here. If you can get in the Ameren or CAT accounts, these would be great to learn.

    Cons

    Management is always in panic mode. Management has no idea how to run a IT Services Business Lower than average pay. They always try to find a way to pay people less. After you reach manager there is no where to go from there. Always feels like at some point your going to walk in and they will have closed the doors. Stop letting the customers walk all over you. One account has a 250 call limit. After that ATS gets NO money for this. What business school do they tell you to work for free?

    Advice to Management

    Believe in your people. Stop with the micromanaging of time. Hire people from IT services. Let your managers manage! Hire people from the IT Services Industry. Pay your people something close to industry standard. Stop saying you are interested in career development when your really not.

  10. Helpful (2)

    Poor Communication/No Leadership/Failure to Commit to Processes/Mistreating of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Support
    Current Employee - Help Desk Support

    I have been working at Advanced Technology Services full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you are a fresh IT major and looking to establish your first year of experience then ATS can help. If you land on the Ameren or Caterpillar contracts you will learn the fundamentals of working with an enterprise environment.

    There are good people outside of the management level that you can learn from regardless of the in office environment

    They will pay for your vouchers for IT Certifications

    They offer 5k a year towards your schooling depending on your grade point average

    Cons

    Communication is lacking for both management to other management as well as management to their direct reports

    Failure to commit to processes and even address the gaps identified

    Leadership sets a poor example by managing their work as well as working with their direct hires. They constantly pass off their leadership responsibilities on their direct reports and take credit for their work.

    During promotions they have you perform the duties of the new role, but wait months to pay you the new wage because they are "processing paperwork". They will not provide back pay for the time you wait as well. They also will not provide you with written paperwork for your promotion and show you what your salary is and sign agreeing to it. Everything is verbal which leaves the employee no protection.

    Took 3 months into the calendar year for the company to approve of the merit increases which means 3 months saved from their coffers and employees pay the price

    Members of leadership try to lead by the old policy of fear which impacts morale and actually hurts proficiency of work

    Since current managers have little to no IT background they have no clue what to look for when hiring. They hire people with no skill using a computer and expect them to learn the ins and outs of a computer and also troubleshoot issues after the first week of being on the phones

    Cannot present to the companies they provide service to what they need in order to meet the requirements of the contacts they sign. They lack the ability to identify what access/accounts are needed for their agents to succeed

    They have no quality team to go over the tickets that are being put in and make sure agents are following guidelines

    They constantly fail to be prepared for startups of new contracts and blame the agents and avoid the blame on a management level

    Current turnover rate is 80% on their biggest contract and the percentage is close for other desks as well. Since they are so low compared to current market value people establish the experience on their resume and then run the other way.

    Pay scale is set for the living expense of the Peoria Area and currently they are 5-7k under the current market value. They ended up lowering their base salary to provide hirer salaries and bonuses for their management level positions.

    Safety is not important even though the cultural commitment states otherwise. They have you skip the fire drills for your buildings to make sure that you fully understand what to do in those situations because the client is more valuable then the life of their employees

    Develop people does not happen. Since their hiring is terrible those key good individuals that should move up are held back because of the weak backfilling that is performed. Those people are held back to carry that team and end up leaving because of it.

    Nurturing of relationships also does not happen. Since the communication is severely lacking with leadership and your direct manager does not answer you because everything is through email and not in person if you go to the next level manager you will be crucified for it since they run a old boys network.

    Advice to Management

    You need to hire people that are proficient with computers in order to be successful. If you continue to hire people because they have customer service background you only have 1/2 of what is needed to be successful. Also Peoria has to get off their high horse and stop fighting the Schaumburg site for power. If the management cannot work as a team and respect one another than how do you expect to set an example for your direct reports. You also need to learn to communicate with your employees and keep them in the loop. They cannot read your mind and communication is key within any business to be successful. Also put qualified people in the positions so they can improve the business. Don't promote people because they carry stock in chap stick.

    Advanced Technology Services Response

    Mar 31, 2015Director of Employee Communications

    Thank you for your feedback. We appreciate your engagement and take your input seriously. I encourage you to talk to your HR Generalist about your concerns and share your ideas for improvement ... More

  11. Company with strong values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Advanced Technology Services

    Pros

    Friendly management without a whole lot of pressure. Expected to complete daily tasks but not ridiculed.Atmosphere was very calm and relaxed with most people being very friendly.

    Cons

    There isn't a whole lot of room to grow out of your role. I was only an intern but I wanted to learn ins and outs of business practices. Instead, I pretty much did glorified temp work.

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