Advocate Merchant Solutions Reviews

Updated April 13, 2015
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3.9
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William H. Wise IV
3 Ratings

14 Employee Reviews

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  1. Customer service at it's best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The customer service staff are extremely helpful and well educated in the field. The company offers great benefits to it's employees and ensures great pricing for their merchants. AdvoPay has great incentives for their employees as well as their merchants.

    Cons

    Their employees are not always treated with the most respect from upper management. Credit card processing is a clouded industry and very competitive. It is a difficult industry but Advocate Merchant Solutions has prospered.

    Advice to Management

    Your staff members need to know not only what you expect them to do, but how you expect them to approach their work. If you consider it unacceptable to take more than two days to return a client’s call, make sure your staff knows that. If you want your assistant to view her role partly as making it easier for you to do your job, tell her that explicitly. Too often, managers don’t set clear standards and then end up frustrated when their employees don’t live up to a set of expectations that were never communicated.


  2. Doesn't Recommend
    No opinion of CEO

    I worked at Advocate Merchant Solutions full-time (More than a year)

    Pros

    I did learn a lot about being a sales role and how to build a client base. Also, the company strives to provide great customer service for both sales reps and customers

    Cons

    Upper management makes many promises and creates bonus structures to draw in additional sales reps. Constantly recruiting. Many hidden/small print details for both employees and customers that are disadvantageous.


  3. Advocate Merchant Solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Advocate Merchant Solutions full-time (Less than a year)

    Pros

    - Fast paced work environment - Learn by doing mentality - Affordable healthcare benefits - Challenging atmosphere where you have to be patient, yet assertive - Relaxed dress code

    Cons

    A lot of the cons come from an ever changing environment where duties and expectations are not always clearly stated, those who thrive in a sink or swim world are able to succeed. The dark cloud over merchant services proves to be an obstacle for agents, even with advanced training provided.

    Advice to Management

    Set a clear objective for growth, value statement, culture, mission, and stay the course. Spaghetti theory doesn't hold the test of time, persistence will and does.


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  5. Helpful (3)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Fishers, IN
    Former Employee - Account Executive in Fishers, IN
    Doesn't Recommend
    Negative Outlook

    Pros

    Great training, nice Agent Support Reps

    Cons

    Everything else. I should have listened to the other reviews. We were lied to from the beginning about the structure of the company and its goals. 24 reps were hired and several were fired after one week. By the end of six weeks all were let go except two. Even if you sell something expect to be let go as well. Salary and commission are a joke. You will not get what you are promised. They do not know how to run a company.

    Advice to Management

    Figure out what you're doing.


  6. Helpful (9)

    Lies are lies, no matter how AdvoPay packages them, RUN, don't walk away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services Sales Representative in Orlando, FL
    Former Employee - Merchant Services Sales Representative in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Advocate Merchant Solutions full-time (Less than a year)

    Pros

    They are nice to talk to on the phone and available if you are with a prospect but you won't get paid as advetised (sorry that last part is a con but they needed 20 words to post the Pros).

    Cons

    There is NO $36,000 Base Salary as posted (still is as of this writing, March, 2014) all over Career Builder. It is NOT A BASE SALARY. THERE IS NO BASE SALARY. IF YOU SELL 5 ACCOUNTS you will get your "guaranteed" $1,500 per 2 weeks (but your commissions would exceed that any way so again, NOT A BASE). Also, once in (or maybe when they are trying to recruit you), they will tell you that they pay presentations you give to your prospects. Take it from this honest business professional, you will NOT get paid on them unless THEY decide it is a presentation. I was not paid on at least 5 that I made full presentations to. Sadly it seems AdvoPay is good for merchants but folks, if they lie to their Sales Force, can you really trust them that they will not lie to your prospects or accounts? Not really. My advice is to run, don't walk. Here is more bad news. Because it is 1099, you will NOT get your state department of labor to assist you in holding them accountable to what they falsely advertised. IF THEY USE THE WORDS BASE SALARY, treat them like a BAD USED CAR SALESMAN, it is a lie. Commission ONLY just like the other Merchant companies out there.

    Advice to Management

    Say what you mean, mean what you say. Quit lying to under-management or directly to prospective Sales Reps to get them in the door and then "hope and maybe even pray" they don't figure out the truth that there is NO BASE SALARY. Just be honest up front.

    Advocate Merchant Solutions Response

    May 14, 2014 – Director of Marketing

    Dear Former Employee, I am truly sorry for your unfortunate experience and that you feel you were given misleading information. Our sales representatives and merchants are the staple of our ... More


  7. Helpful (5)

    Talk a good game....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advocate
    Former Employee - Sales Advocate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advocate Merchant Solutions full-time (Less than a year)

    Pros

    Excellent merchant services sales training for new comers to the industry.

    Cons

    Inexperienced internal team impacts merchant boarding and customer service.

    Advice to Management

    Focus on customers and sales will follow. Streamline internal follow up with reps. Hire experienced Relationship Managers.

    Advocate Merchant Solutions Response

    May 14, 2014 – Director of Marketing

    Dear Former Employee, I am truly sorry for your unfortunate experience. Our sales representatives and merchants are the staple of our business and we are genuinely concerned when an issue or ... More


  8. Helpful (2)

    Fast paced, high energy, work environment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fishers, IN
    Current Employee - Anonymous Employee in Fishers, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advocate Merchant Solutions full-time (More than 3 years)

    Pros

    Very team oriented with fun and energitic people. Good compensation with competitive salaries, generous incentives, unbeatable benefits, tranining & customer service are both top notch. There are lots of advancement possiblities in a company that is as fast growing as this one.

    Cons

    If you don't want to be a part of something bigger than yourself, this is not a place for you.


  9. LOVE working for this company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fishers, IN
    Current Employee - Anonymous Employee in Fishers, IN
    Recommends
    Positive Outlook

    I have been working at Advocate Merchant Solutions full-time (Less than a year)

    Pros

    - Fun, uplifting atmosphere - Everyone works together as a team - Great benefits - Awesome incentives and rewards - Excellent training program and ongoing support - Clear expectations - Support of personal development and continuing education - Opportunities for growth and advancement - Customer service oriented - Outstanding leadership team; CEO is supportive and engaged - Employees play a direct role in the success and growth of the company

    Cons

    There are no cons. AMS represents integrity, advocacy, and tenacity in an industry that is otherwise void of such.


  10. Enjoyable Company Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Advocate Merchant Solutions full-time (Less than a year)

    Pros

    Advopay has a very talented team with great enthusiasm. They will bend over backwards to help you accomplish goals. The pay is generous and they are always adding bonus pay and incentives to keep things interesting. The company does not force or ask you to sell anything that the merchant does not need. You are always looking out for the customer's best interest, and it is expected of you to look out for the customer's best interest.

    Cons

    Industry competitors have deceived merchants. Sales is not for everyone. You have to be disciplined and have a work ethic.

    Advice to Management

    The Training was exactly what I was looking for.


  11. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fishers, IN
    Current Employee - Anonymous Employee in Fishers, IN
    Recommends
    Positive Outlook

    I have been working at Advocate Merchant Solutions full-time (More than a year)

    Pros

    unique and highly competitive compensation and benefits package High energy fast paced work environment

    Cons

    Schedule tends to be inflexible when it comes to daily hours to work



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