Aegis

  www.aegiscomgroup.com
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Aegis Reviews

Updated August 17, 2014
Updated August 17, 2014
127 Reviews

2.9
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Sandip Sen
23 Ratings

Review Highlights

Pros
  • Nice place to work, Healthy work environment (in 9 reviews)

  • Gas card gives discounts at the pump (in 5 reviews)


Cons
  • low pay scale can discourage especially if you joining as a fresher (in 5 reviews)

  • I love coming to work & have nothing negative to say (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not another day in paradise again!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Killeen, TX
    Current Employee - Customer Service Representative in Killeen, TX

    Pros

    The training is pretty easy to fly through and it's mostly to help new hires familiarize with the programs agents must use. Many tenure agents are pretty knowledgeable and are willing to share tips. People do get hired from within. Some agents will help you through in between phone calls.

    Cons

    Instead of supervisors playing favoritism/helping the better agents to grow, help all other agents because not everyone learn at the same pace.

    Advice to ManagementAdvice

    Help agents balance personal life and work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    A job with limited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Benefits Consultant  in  Dallas, TX
    Former Employee - Medicare Benefits Consultant in Dallas, TX

    Pros

    You learn alot about Medicare and Seniors working here.

    Cons

    Horrible work environment, unstable job security, little appreciation for employees They record every call so the connection is horrible half the time. You have sales numbers they like to see, but you have no control over what type of calls you recieve.

    Advice to ManagementAdvice

    They are being bought by another company so maybe it will get better. Buy better computers / equipment so your employees can perform their jobs better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    I worked at Aegis for several years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Dallas, TX
    Former Employee - Analyst in Dallas, TX

    Pros

    The company does offer opportunities for growth. If you are in a sales campaign, bonuses can be very stimulating. Each site of Aegis proactively enhances the work environment with silly but fun games and activities.

    Cons

    Generally, phone work can be difficult. If I had not promoted past an agent position I would not have stayed nearly as long.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Csd  in  Aptos, CA
    Current Employee - Csd in Aptos, CA

    Pros

    communication, Aegis take care of their employees & can work them selves up in the company.
    There are several employees at aegis of Aptos that have been working here for 10-15 years

    Cons

    I love coming to work & have nothing negative to say

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Sales Associate for Humana RS. 9999 Technology Blvd, Dallas Tx./Irving Tx

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent  in  Dallas, TX
    Former Employee - Sales Agent in Dallas, TX

    Pros

    Experience. Something you can put on your resume nothing more.

    Cons

    This job is by far the most unprofessional job I have ever worked at. The supervisors are loud, and ghetto, they have no respect for the associates. They yell across the floor with no regards that you are on the phone with a members. They will fire you over personal dislike towards instead of work ethic. They can disrespect, speak to you rude and if you speak up for yourself your fired. If they do not like you , you can forget about moving up in positions... They WILL find away to fire you. Instead they promote people who has been their for months based of off personal feelings while people who has been there for years are still sitting on the phones taking calls. This job is not professional and their is NO ROOM for growth.. and you constantly have to worry if you will have job tomorrow!!

    Advice to ManagementAdvice

    Please investigate some of the supervisors you have in positions because some of them are abusing their authority. I could hardly believe what I was seeing some of your supervisors doing to hard working associates. Some of them are so unprofessional it's ridiculous.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Organization has grown through acquisitions but does not have along term vision for success in the BPO industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President of Sales  in  Irving, TX
    Former Employee - Vice President of Sales in Irving, TX

    Pros

    Has diversified and has global delivery centers which provides customer with service options

    Cons

    India centric culture with no focus on innovation and process management which is important for success in the BPO industry; largely a contact center organization

    Advice to ManagementAdvice

    Technology innovation is key to being successful in the contact center space; organization requires to be less India centric and invest in partnerships with leading tech co to compete effectivly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It is a good company to work for, however, I do not see myself retiring with this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You have the opportunity to gain knowledge of different companies within the company.

    Cons

    There are not alot of raises and there is lack of communication between certain departments within the company.

    Recommends
    Approves of CEO
  9.  

    Unsafe working environments, poor management, etc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Killeen, TX
    Current Employee - Customer Service Representative in Killeen, TX

    Pros

    There are no pros to working with this company.

    Cons

    The cons to working with this company are: Poor leadership (management) - no one knows what is going on and things are constantly changing. No insurance benefits until you work with the company for 6 months which is nearly impossible considering if you don't make your quotas you will be out the door in a month or 2, then the medical benefits do not meet the requirements set by the Obama administration so you have to purchase outside medical benefits to meet the requirements. Pay is poor for the amount of work you are expected to do and you cannot depend on your schedule to be consistent. Asking for time off is like pulling teeth. I personally had a surgical procedure that I requested time off for a month in advance of the surgery and was still denied the 2 days off needed. No one knows what is going on in this company. Leadership is not consistent with how things are done and if you do something wrong in your job, no one tells you so you can educate yourself and do the right thing going forward. Leadership/management has favorites, so if you are a favorite you will go far. If not, you will be out of the door. Very poor company to work for and I would not suggest this employer to ANYONE!! Not even my enemies.

    Advice to ManagementAdvice

    Ask your employees how well management is doing. Like a survey every couple of months or so.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    The experience was poor to fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Port St Lucie, FL
    Former Employee - Customer Service Representative in Port St Lucie, FL

    Pros

    laid back wear practically anything to work

    Cons

    low pay, managers not very smart, they borrow your head set and return with their dirty saliva and ear dirt. They use multiple head sets a day so I know the managers are full of germs.

    Advice to ManagementAdvice

    Get your own head set and stay healthy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Years of management experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fairly nice environment Locations are kept clean.

    Cons

    they do not value longevity and only pay lip service to employee suggestions

    Advice to ManagementAdvice

    Lead by example

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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