Aegis
2.8 of 5 121 reviews
www.aegiscomgroup.com Irving, TX 5000+ Employees

Aegis Reviews

Updated Jun 27, 2014
Aegis – “Aegis BPO”

All Employees Current Employees Only

2.8 121 reviews

                             

65% Approve of the CEO

(no image)

Sandip Sen

(20 ratings)

48% of employees recommend this company to a friend
121 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Gas card gives discounts at the pump"
    in 4 reviews
  • "Great people, great and helpful team"
    in 3 reviews
Cons:
  • "In addition to an unreliable computer training system, how calls get routed into the Call Center is another wonder at Aegis"
    in 4 reviews
  • "low pay scale can discourage especially if you joining as a fresher"
    in 4 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Approves of CEO

     

    excellent place to work

    Csd (Current Employee)
    Aptos, CA

    Proscommunication, Aegis take care of their employees & can work them selves up in the company.
    There are several employees at aegis of Aptos that have been working here for 10-15 years

    ConsI love coming to work & have nothing negative to say

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Organization has grown through acquisitions but does not have along term vision for success in the BPO industry

    Vice President of Sales (Former Employee)
    Irving, TX

    ProsHas diversified and has global delivery centers which provides customer with service options

    ConsIndia centric culture with no focus on innovation and process management which is important for success in the BPO industry; largely a contact center organization

    Advice to Senior ManagementTechnology innovation is key to being successful in the contact center space; organization requires to be less India centric and invest in partnerships with leading tech co to compete effectivly

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    It is a good company to work for, however, I do not see myself retiring with this company.

    Anonymous Employee (Current Employee)

    ProsYou have the opportunity to gain knowledge of different companies within the company.

    ConsThere are not alot of raises and there is lack of communication between certain departments within the company.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Years of management experience.

    Anonymous Employee (Current Employee)

    ProsFairly nice environment Locations are kept clean.

    Consthey do not value longevity and only pay lip service to employee suggestions

    Advice to Senior ManagementLead by example

    No, I would not recommend this company to a friend

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    Unsafe working environments, poor management, etc

    Customer Service Representative (Current Employee)
    Killeen, TX

    ProsThere are no pros to working with this company.

    ConsThe cons to working with this company are: Poor leadership (management) - no one knows what is going on and things are constantly changing. No insurance benefits until you work with the company for 6 months which is nearly impossible considering if you don't make your quotas you will be out the door in a month or 2, then the medical benefits do not meet the requirements set by the Obama administration so you have to purchase outside medical benefits to meet the requirements. Pay is poor for the amount of work you are expected to do and you cannot depend on your schedule to be consistent. Asking for time off is like pulling teeth. I personally had a surgical procedure that I requested time off for a month in advance of the surgery and was still denied the 2 days off needed. No one knows what is going on in this company. Leadership is not consistent with how things are done and if you do something wrong in your job, no one tells you so you can educate yourself and do the right thing going forward. Leadership/management has favorites, so if you are a favorite you will go far. If not, you will be out of the door. Very poor company to work for and I would not suggest this employer to ANYONE!! Not even my enemies.

    Advice to Senior ManagementAsk your employees how well management is doing. Like a survey every couple of months or so.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    No compassion considering lawsuit

    Customer Service Representative (Former Employee)
    Port St Lucie, FL

    ProsGreat pay and gas card of course!

    ConsNo flexibility unless u are. Someone's favorites, long hours

    Advice to Senior ManagementIf a family member especially my mother has a heart attack. You should be terminated bc u have to take care of your sick mother! Especially when I followed all proper protocol to do what was required

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    The experience was poor to fair

    Customer Service Representative (Former Employee)
    Port St Lucie, FL

    Proslaid back wear practically anything to work

    Conslow pay, managers not very smart, they borrow your head set and return with their dirty saliva and ear dirt. They use multiple head sets a day so I know the managers are full of germs.

    Advice to Senior ManagementGet your own head set and stay healthy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Meet cool people but very unorganized

    Sales Agent (Former Employee)
    Killeen, TX

    ProsPay 9.00hr
    Meet new people
    own desk
    food options
    8hr shifts

    ConsLeadership
    Training
    Caring about family
    Bonuses are a scam

    Advice to Senior ManagementManagement should practice what they preach and also know what they are talking about before they open their mouths.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Overall it was a good experience, but would be better or more tolerable with better pay rate

    Customer Care Professional (Former Employee)
    Port St Lucie, FL

    ProsThe Operations Manager was the best. They have a good gas card program, where you get a discount on gas prices.

    ConsLow salary for the work required to do.

    Advice to Senior ManagementPay the staff better and there would not be such a high staff turnover & thus having to train new recruits constantly.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    average place to work at

    Software Engineer (Former Employee)
    Irving, TX

    ProsSmall teams , so the team bonding is great

    Consnot much scope for growth

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Aegis reviews and ratings — including employee satisfaction and approval rating for Aegis CEO Sandip Sen. All 121 reviews posted anonymously by Aegis employees.