Aegis Reviews

Updated August 27, 2015
172 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

172 Employee Reviews

Sort: Popular Rating Date
  1. worst management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Port Saint Lucie, FL
    Former Employee - Customer Service Representative in Port Saint Lucie, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aegis full-time (More than a year)

    Pros

    the pay check does cash!

    Cons

    The company is very nice at first and will chew you up and spit you out when they get slow!

    Advice to Management

    Work more as a team not a dictator.


  2. Terrible technology, poor management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Not able to give any

    Cons

    Lousy iT poor management feels like a high school

    Advice to Management

    Start fresh with some new management


  3. Helpful (1)

    This company tries, but needs cleansing.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They have air conditioning. The cafeteria food Is pretty legit. You get paid every two weeks.

    Cons

    The work environment. The trainers are challenged. Overdramatic teaching.

    Advice to Management

    Purge your system. Stop treating adults like children. Talk to people no at them. Lead by example. Take into consideration that employees have lives and are real people. Cleanse the production floor from favoritism.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A job with limited opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medicare Benefits Consultant in Dallas, TX
    Former Employee - Medicare Benefits Consultant in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aegis part-time (Less than a year)

    Pros

    You learn alot about Medicare and Seniors working here.

    Cons

    Horrible work environment, unstable job security, little appreciation for employees They record every call so the connection is horrible half the time. You have sales numbers they like to see, but you have no control over what type of calls you recieve.

    Advice to Management

    They are being bought by another company so maybe it will get better. Buy better computers / equipment so your employees can perform their jobs better.


  6. Not another day in paradise again!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Killeen, TX
    Current Employee - Customer Service Representative in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aegis full-time (Less than a year)

    Pros

    The training is pretty easy to fly through and it's mostly to help new hires familiarize with the programs agents must use. Many tenure agents are pretty knowledgeable and are willing to share tips. People do get hired from within. Some agents will help you through in between phone calls.

    Cons

    Instead of supervisors playing favoritism/helping the better agents to grow, help all other agents because not everyone learn at the same pace.

    Advice to Management

    Help agents balance personal life and work.


  7. I worked at Aegis for several years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Dallas, TX
    Former Employee - Analyst in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Aegis full-time (More than 8 years)

    Pros

    The company does offer opportunities for growth. If you are in a sales campaign, bonuses can be very stimulating. Each site of Aegis proactively enhances the work environment with silly but fun games and activities.

    Cons

    Generally, phone work can be difficult. If I had not promoted past an agent position I would not have stayed nearly as long.


  8. Sales Associate for Humana RS. 9999 Technology Blvd, Dallas Tx./Irving Tx

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Dallas, TX
    Former Employee - Sales Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aegis full-time (More than 3 years)

    Pros

    Experience. Something you can put on your resume nothing more.

    Cons

    This job is by far the most unprofessional job I have ever worked at. The supervisors are loud, and ghetto, they have no respect for the associates. They yell across the floor with no regards that you are on the phone with a members. They will fire you over personal dislike towards instead of work ethic. They can disrespect, speak to you rude and if you speak up for yourself your fired. If they do not like you , you can forget about moving up in positions... They WILL find away to fire you. Instead they promote people who has been their for months based of off personal feelings while people who has been there for years are still sitting on the phones taking calls. This job is not professional and their is NO ROOM for growth.. and you constantly have to worry if you will have job tomorrow!!

    Advice to Management

    Please investigate some of the supervisors you have in positions because some of them are abusing their authority. I could hardly believe what I was seeing some of your supervisors doing to hard working associates. Some of them are so unprofessional it's ridiculous.


  9. excellent place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csd in Aptos, CA
    Current Employee - Csd in Aptos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aegis full-time

    Pros

    communication, Aegis take care of their employees & can work them selves up in the company. There are several employees at aegis of Aptos that have been working here for 10-15 years

    Cons

    I love coming to work & have nothing negative to say


  10. Organization has grown through acquisitions but does not have along term vision for success in the BPO industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President of Sales in Irving, TX
    Former Employee - Vice President of Sales in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aegis full-time (More than 3 years)

    Pros

    Has diversified and has global delivery centers which provides customer with service options

    Cons

    India centric culture with no focus on innovation and process management which is important for success in the BPO industry; largely a contact center organization

    Advice to Management

    Technology innovation is key to being successful in the contact center space; organization requires to be less India centric and invest in partnerships with leading tech co to compete effectivly


  11. It is a good company to work for, however, I do not see myself retiring with this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    You have the opportunity to gain knowledge of different companies within the company.

    Cons

    There are not alot of raises and there is lack of communication between certain departments within the company.



Showing 172 of 175 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.