Aegis Reviews

Updated August 21, 2015
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55 Employee Reviews

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  1. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Aegis full-time (More than a year)

    Pros

    Loved the gas card gas price lock at low rate you earned gallons with attendance.

    Cons

    bones cap at $600.00

    Advice to Management

    keep up the good work


  2. 2 Year Employee - Treated very poorly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AARP Medicare RX Customer Service Representative
    Former Employee - AARP Medicare RX Customer Service Representative
    Doesn't Recommend
    Neutral Outlook

    Pros

    Insurance, 401K, $10 an hour, not manual labor, mostly left alone to do job. Occasional days where management spent $50 and bought us cheap pizzas.

    Cons

    Extremely high level of stress from constant rule changing, task order changing, nitpicking on verbage, and angry sometimes violent customers. Turn over rate is ridiculous being something like 95% of people leave. Little possibility of advancement. Supervisors chosen from outside of company with little to no experience in actual work. Constantly told how to do my job by "supervisors" with lower quality and months of experience compared to my years. You lose all bonuses if you miss 1 day of work regardless of exceeding federal standards or being best employee of the quarter. Allowed 8 sick days for the 12 months of the year. Instead of cash or salary advancement, perfect reviews are rewarded with meaningless plastic garbage such as a rubber duck. Even with a 99.8% quality (often the best ranked employee amongst hundreds) after two years of employment, I was still receiving my original $10 an hour the same as any new recruit but my desk was covered with about 45 different rubber ducks wearing an assortment of hats. Unless you are a top 10 employee your scheducle will be random hours from whats left to pick. Hours often cut short because you are sent home from lack of incoming calls.

    Advice to Management

    Give your employees actual incentive to work here not rubber ducks and a thumbs up.


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Aegis full-time (Less than a year)

    Pros

    Allot of nice people in the company.

    Cons

    Lied to during sales process. Product was smoke and mirrors out of Mumbai.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Aegis now Teleperformance could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Promoted to Trainer in New York, NY
    Former Employee - Customer Service Representative Promoted to Trainer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aegis full-time

    Pros

    If you stay focused and apply yourself and disregard the immaturity and dysfunction you can move up. I've worked in NY, FL, & TX.

    Cons

    I worked the Humana campaign, supervisors get little pay for a stressful job and most are unprofessional. No individual accountability, it's a pass the responsibility atmosphere. All the positions get little pay for stressful jobs. I was a trainer in 2 locations. The people they recruited were not even close to being professional making my job that much more difficult. Although I left under less than ideal circumstances. Take from it what you will.

    Advice to Management

    Do a top to bottom house cleaning, bring in mature, professional people, pay them a decent wage. Upgrade the technology in the workplace.


  6. This job I considered as training only. One of the most non-professional companies I've ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some of the people there were really nice.

    Cons

    The individuals who worked there were pretty ghetto, at the time I worked there. Men would come to work half-way in drag. My food was stolen on more than one occasion. This is one of those, is all else fail, it's a job.

    Advice to Management

    A dress policy should be enforced for both males and females.


  7. Helpful (2)

    Greed driven management, unethical billing, terrible treatment of employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Physical Therapist in Naperville, IL
    Former Employee - Physical Therapist in Naperville, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Aegis full-time (More than a year)

    Pros

    Not a one. Have to type something here.

    Cons

    Terrible insurance comp package. Upper management calls lower management and threatens them about productivity on a weekly basis. Does not care about employees, only billable time. If employees do not have enough patients to cover their time they are sent home with no pay. If you are expecting a full time job but they don't have enough billable time you are expected to go home with no pay. Maybe you will get paid for 25 hours a week but suppose to be 40. They don't care. Constantly threaten staff about unrealistic productivity. Don't work with aegis you will regret it.

    Advice to Management

    Your productivity standards are completely unrealistic. Try to give a bleep about your employees. Stop worshiping the all mighty dollar


  8. Worst. Company. Ever.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Aegis full-time (More than 3 years)

    Pros

    Easily accessible via subway, That's it.

    Cons

    Horrible working conditions, no compensation, mandatory overtime all the time

    Advice to Management

    Give yourselves up to the US Labor Department


  9. Helpful (1)

    Extremely unorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales in New York, NY
    Current Employee - Telesales in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Aegis full-time (Less than a year)

    Pros

    Easy to get a job and they invest a ton of money on your training and licensing.

    Cons

    Very disorganized management and extremely poor IT support.

    Advice to Management

    Fix the computers and answer emails, please.


  10. Very Good Organization for R&D about BPO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Executive in Noida (India)
    Former Employee - Senior Executive in Noida (India)
    Recommends
    Positive Outlook

    Pros

    To developed skills Its a Learning center

    Cons

    I Spent very short time with Aegis but in future i really want to work with you Aegis

    Advice to Management

    N/A


  11. Good Place to Learn - Growth is Slow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Aegis full-time (More than a year)

    Pros

    Good Place to learn Lots of Opportunity

    Cons

    Growth is Slow No Future for fresher

    Advice to Management

    Don't ignore the dissatisfaction of Employee



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