Aetna Reviews

Updated January 2, 2015
36 reviews filtered by
  • Blue Bell, PA
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3.3
36 Reviews
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
16 Ratings

36 Employee Reviews

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  1. Helpful (10)

    All business. Not a caring environment just meet productivity standards or you will be terminated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RN Case Managet in Blue Bell, PA
    Former Employee - RN Case Managet in Blue Bell, PA

    I worked at Aetna full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Cafeteria. Good orientation except if you are having trouble. Do not work orientation around your needs
    Employees are very friendly and are helpful

    Cons

    Orientation. Very complicated computer program. Terminate you after 30Days after telling you you have 90 days! My holidays are ruined now without a job

    Advice to Management

    Instead of changing preceptors ( I had 3). Stick with one. Too hard to learn when they all tell you different ways to do a task. Don't just listen to you preceptors supervisor should see with her own eyes spend time with employee to get a better understanding ,

  2. Helpful (1)

    Network Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Representative in Blue Bell, PA
    Current Employee - Network Representative in Blue Bell, PA

    I have been working at Aetna full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work and gain experience in the contracting and networking of providers to see Aetna clients.

    Cons

    Alot of work and you will need to manage your time appropriately.

    Advice to Management

    Keep doing what you do.

  3. Helpful (2)

    Almost Constant Reorganizations and Downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Applications Developer in Blue Bell, PA
    Former Employee - Senior Applications Developer in Blue Bell, PA

    I worked at Aetna full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very flexible work environment - a lot of work-from-home possibilities. Co-workers are mostly great people who care about the jobs they do.

    Cons

    They reorganize and change direction constantly, which usually involves layoffs. Very few opportunities for advancement, at least in IT. They don't care about doing things correctly, they just want to do it as cheaply as possible.

    Advice to Management

    Realize that you have a lot of very talented, hard-working employees, and reward them appropriately.

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  5. Great position. Can the your RN license to the next level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Case Manager in Blue Bell, PA
    Current Employee - Nurse Case Manager in Blue Bell, PA

    I have been working at Aetna full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very busy. Productivity and quality is the drive for your work.

    Cons

    Cons Varies by department. Very high caseload

  6. Helpful (3)

    pitiful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Individual Advantage in Blue Bell, PA
    Former Employee - Inside Sales Individual Advantage in Blue Bell, PA

    I worked at Aetna full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Connecting with like minded co-workers who are also trying to make the best of it under trying circumstances

    Cons

    Office Culture: They like to display the facade of cultural & corporate political correctness while implementing a very condescending attitude toward their work force. This was demonstrated by the way management would interact with employees who they were responsible for managing on a higher level, the crappy group health insurance benefits offered the employees from a company that is in the business of health insurance.

    Advice to Management

    Wouldn't you want your entire workforce to be out there bragging about how great their own group medical coverage is.? Especially when you are in the business of selling and servicing health insurance? Yes, it would "cost more" but look at the "ripple effect" of all that good advertising and goodwill generated by your work force !!

  7. Helpful (1)

    It was a growing experience. I was mentored by my manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Blue Bell, PA
    Former Employee - Administrative Assistant in Blue Bell, PA

    I worked at Aetna full-time (more than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    PTO, relaxed environment is good stuff!! Fair managers.

    Cons

    No different from anywhere. People everywhere are different attitudes. Just deal with it! :-)

  8. Helpful (1)

    Good People, Good Strategy Strong Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Blue Bell, PA
    Former Employee - Director in Blue Bell, PA

    I worked at Aetna full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overall strong strategy and reasonable communication from Upper Management . Strategy directed towards consumerism is sound. Resources directed to ACO areas makes a lot of sense.Work balance is good and encournged to take time off and to grow through . Plenty of training opportunities

    Cons

    Continued layoffs and tough to move around. Insure that metrics for how effective middle management is from an innovation and alignment perspective are in place.

    Advice to Management

    Conduct layoffs in waves and try to foster allowing those displaced individuals to post for openings before leaving

  9. Fair work environment. Upper Management was quite unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Nurse in Blue Bell, PA
    Former Employee - Registered Nurse in Blue Bell, PA

    I worked at Aetna full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Choosing working hours was beneficial.
    Working conditions were optimal

    Cons

    Pay was poor across the board.

    Advice to Management

    More organization needed.

  10. Helpful (1)

    Glad to be gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Manager (RN) in Blue Bell, PA
    Former Employee - Case Manager (RN) in Blue Bell, PA

    I worked at Aetna full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    work at home, nice coworkers, not a difficult job

    Cons

    misrepresentations when you are hired, empty promises made, no loyalty to their staff, some middle management are very good but others are incompetent and manage to get by
    cheap company

    Advice to Management

    reward those who work

  11. Helpful (9)

    The death of "Mother Aetna"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Project Program Manager in Blue Bell, PA
    Current Employee - Business Project Program Manager in Blue Bell, PA

    I have been working at Aetna full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very committed and dedicated co-workers. Good opportunities for telework/work-at-home positions. My paycheck doesn't bounce.

    Cons

    * A totally bizarre "do more with less" mentality that leaves many dept's chronically understaffed and overworked for the current workloads, with expectations that each year's productivity should increase 115% over the prior year.
    * Exempt (salaried) employees are expected to exceed 40 hour work week's to meet workloads and targets. It's not uncommon to work 50-60 hour per week, every week.
    * Starting salaries are low in comparison to same position in other industries. Annual "merit" increase is 1% for the lucky and $0 for other based on the new "market weighted" review process. Employees are now told they are "adequately" compensated based on market indicators so no increase is given.
    * The incentive compensation (i.e. bonus) process is a complete mystery. Employees are told it's a combination of personal, dept. and company goals. While the CEO announces 8 quarters of positive growth and earnings, employees receive 60-70% of their target bonus amount, yet the CEO doubles his salary and bonus year-over-year.
    * A totally dishonest process in rating employees year-over-year. Superior ratings are promised for "taking on new responsibilities" outside your normal job, but then are told these new responsibilities are now part of your job and do not warrant a superior rating.
    * A management team that says one thing but does another. Sr. leadership talks about encouraging "risk takers" but the truth is management will throw an employee under the bus for not following their directives.
    * A near constant state of lay-offs and job eliminations. In my 14 years at Aetna, there have been at least 1 and in some years 2 rounds of lay-offs each year.
    * Frequent and disruptive "re-organizations", often times combining dept's that have no functional similarity to each other. My dept. has been moved 5 times in 4 years to other teams or organizations, with the new management having knowledge or understanding of the work we do.
    * A posting process that is total farce in terms of advancing and earning more. An arbitrary 1-3% cap is place on salaries so that if the new position you post for has a starting salary several thousand dollars more than your current salary, the best you can hope for is maybe a 3% raise.
    * Continual elimination and reduction employee benefits. Folks at the top end of earned vacation time saw a reduction of 5 days implemented. The Company Pension plan was cancelled. Each year's health insurance costs more with lesser benefits and higher deductibles.
    * Layers of intermediate and middle management above line supervisors/managers. It's not uncommon for there to be 4 layers of management between a line supervisor/manager and a dept. head.
    * Lack of promotional opportunities. Employees are openly encouraged to look outside their organization for promotion opportunities due their current positions having no advancement possibilities.

    Advice to Management

    Stop squeezing your employees. Reward them when their performance warrants it. Do not trumpet Company earnings quarter after quarter and then reduce or eliminate salary increase or bonus amounts. Stop treating your employees as something disposable.

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