Aetna Reviews

Pros

Exemplary training, benefits, time-off, flexibility and support to those with a defined career path for success and progress.

Cons

Expectations on employee's productivity can be significant at times, and even unattainable, which can be discouraging.

Pros

Good Pay. good work life balance

Cons

Bad Management
bad work life balance

Advice to Senior Management

Look at the baseline

Pros

-Good experience
-A capstone project for all interns
-Networking events with other interns and employees
-Looks good on your resume

Cons

-Programmers are offshore
-Didn't learn too much during the internship.
-Projects were trivial, not too related to the team.
-Team doesn't really care about you as the intern (they have more important tasks than helping you) except for your manager

Advice to Senior Management

It would be a better internship experience if you give relevant projects for the interns to do and help them along the way if they need help.

Pros

They are flexible with PTO time. For Analysts, they have flexible hours which are fantastic, and they provide passes for public transportation. They have a decent benefits spread including stock options. They have current technology. They give you surprise bonuses in lieu of competitive compensation. They have high-profile clientele.

Cons

My job was the type that is production driven with 30 monthly "audits" that are mainly done to avoid giving a performance bonus. The co-workers do NOT support each other and/or work together. A lot of very aggressive and mean-spirited behavior is practiced by some managers. The workload is set up for "cherry picking" from electronic buckets of data. Most people pick and choose the easiest work from the buckets leaving the lemons for their coworkers knowing management won't call them on it. If you're not on the east coast where the main offices are, there is little opportunity for promotion.

Advice to Senior Management

Get TRAINED!! So many of the supervisors are former Customer Service Reps or friends of the Manager. They do not have the training to be good managers which in turn sends the message to the staff that "bad behavior is tolerated here."

Pros

Good compensation. Exposure to high impact work and projects. Knowledgeable and competent senior management. Industry leader. Innovative culture.

Cons

Health and retirement benefits not very generous, relatively. Though better than most peers, some of the red tape of large public company slows down some decision-making at lower levels.

Advice to Senior Management

Overall great senior management. I encourage them to spend more time interacting with rank and file employees. Also review and improve benefits package, especially 401k match and health benefits. Encourage more mentoring and advancement from within. Great job though, some of the best management talent within the Fortune 500.

Pros

Great hours (you can set them), option to work from home for a lot of employees.
Not too grueling (from my side)
Company gym
Great cafeteria
Company campus is well served by public transit (a lot of bus links from neighboring suburbs = save money on commuting)

Cons

Can be a very sleepy place to work (which can be a major upside for some people)
I've heard that it can be hard to break from middle management to senior management.

Advice to Senior Management

Doing a great job so far, make sure that Aetna can handle the changes brought on by healthcare reform profitably!

Pros

Pay is decent. Benefits slightly better than average. Other employees are willing to lend assistance.

Cons

Found it almost impossible to meet the demands that were expected for each phone call. Phone calls were nonstop for entire shift yet CSRs were expected to get work done in between calls.

Advice to Senior Management

Realize that customer service reps are people and not robots. Keep expectations reasonable as to the amount of knowledge that one individual can be expected to know. Stop adding additional requirements to an already overburdened staff.

Pros

Great for family life balance

Cons

No communication or perceived direction

Advice to Senior Management

Provide a line of site for career....compensation needs to be aligned with results as well as the businesses need to be realigned

Pros

Great opportunity to work from home
Aetna has a lot of employee wellness benefits

Cons

to management top heavy
favortism

Advice to Senior Management

Managers need to be governed better

Pros

Excellent compensation
Easy to learn and understand performance metrics

Cons

Red tape to make any changes
Conflicting communication from management, changes to program frequent and little support from management
Don't expect to be "heard" - you're just there to do your job

Advice to Senior Management

There's a lot of conversation at the top level about listening to employees and getting feedback, but that doesn't really happen at the day-to-day level (example: direct reports to supervisors.) Good intentions but the execution doesn't trickle down.