Aetna Reviews

Updated July 17, 2015
7 reviews filtered by
  • Orlando, FL Area
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3.0
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Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
2 Ratings

Pros
  • Lots of positions offer work at home opportunities (in 118 reviews)

  • Generally good work/life balance (in 44 reviews)

Cons
  • Work/Life balance is always a challenge (in 26 reviews)

  • This can be seen in everything from the dismal health insurance to they think strategically about long term investments (in 32 reviews)

More Pros and Cons

7 Employee Reviews

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  1. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Aetna

    No opinion of CEO
    No opinion of CEO

    Pros

    Hours, location, and they have raisied base pay to $16.00 an hour.

    Cons

    Call center environment, negative environment, management not responsive to employee input or suggestions.

    Advice to Management

    Listen to the people actually doing the work. Systems in place make procedures less productive.


  2. Helpful (2)

    Patient Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSR in Orlando, FL
    Current Employee - PSR in Orlando, FL

    I have been working at Aetna full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay, benefits are great, pto given it good, allows 2 hour makeup if you don't want to use ur pto, off on holidays and weekends, offer overtime on Saturday, operating hours 8am-7pm

    Cons

    Favoritism shown by the supervisors, no help when need hope and pray your coworkers are helpful, call centers life


  3. Helpful (6)

    Toxic company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Practical Nurse in Orlando, FL
    Current Employee - Licensed Practical Nurse in Orlando, FL

    I have been working at Aetna

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work at home used to be enjoyable.

    Cons

    They don't live by their own values. No or poorly done training. Only hire Spanish. Rude incompetent management.

    Advice to Management

    No amount of words will help this company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very poorly managed. Information is not relayed efficiently and management is biased and plays favorites.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Service Representative in Orlando, FL
    Current Employee - Pharmacy Service Representative in Orlando, FL

    I have been working at Aetna full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are great, promotions to earn cash incentives for participating in certain health improvement programs.

    Cons

    Underqualified management staff. Most cases of advancement or other career opportunities offered are often biased with heavy favoritism. Systems operations are constantly being changed and several systems are mandatory to be implemented with insufficient training on how to utilize. Employees are often laid off for not using systems which are sometimes not required to perform certain tasks.

    Advice to Management

    Please offer more thorough and detailed training when utilizing new systems for operations. Better qualified managers whom do not play favorites.


  6. Overall, I enjoyed working for the company but there were some questionable managers locally.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maitland, FL
    Former Employee - Anonymous Employee in Maitland, FL

    I worked at Aetna

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    One of the best reasons to work for Aetna is the opportunity to make a difference each day. No two days were ever the same.

    Cons

    They need stronger leadership in the local markets to achieve consistent success.

    Advice to Management

    They local markets are what make the company and it imperative that you have the right people in those positions.


  7. Helpful (1)

    Not as advertised...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mid Florida, FL
    Current Employee - Customer Service Representative in Mid Florida, FL

    I have been working at Aetna

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Good benefits package and ability to earn bonus. There is a relatively good support mechanism in staving off the monotony of the position.

    Cons

    It can be relatively disheartening when your manager obviously plays favorites, and not with those who are most deserving or have the best performance. There is a tendency for back-stabbing and gossip, which can have an effect on behavior in the entire surrounding area. You can advance through mediocrity as long as you can be appropriately obsequious to management.

    Advice to Management

    I would take a closer look at the survey results regarding direct manager performance and demonstrate that there can be consequences to poor management at the local level.


  8. Helpful (1)

    Aetna offers incentives to adopt and maintain a healthy lifestyle. There are many opportunities to work from home.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mid Florida, FL
    Current Employee - Anonymous Employee in Mid Florida, FL

    I have been working at Aetna

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The company is concerned about the health and wellness of its employees and offers many incentives for eating well and being active. Internal job movement is encouraged, and employees can submit their resume on the Intranet and be contacted for job openings that match their skills set. Over 20% of the company's employees are teleworkers.

    Cons

    In the field in which I work, Aetna does not have many opprotunities for advancement. However, there are many opportunities to grow if I choose to leave my field and stay with the company.

    Advice to Management

    Ask for employee suggestions on a regular basis.



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