Aetna Reviews

Updated March 24, 2015
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3.3
668 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
325 Ratings

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)

Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Pros and Cons

Employee Reviews

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  1. Business analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna

    Pros

    Lot of remote working. Especially at bluebell most of the FTEs work from home

    Cons

    Continuous job insecurity due to mergers and consultants

  2. Patient Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PSR in Orlando, FL
    Current Employee - PSR in Orlando, FL

    I have been working at Aetna full-time (less than a year)

    Pros

    Decent pay, benefits are great, pto given it good, allows 2 hour makeup if you don't want to use ur pto, off on holidays and weekends, offer overtime on Saturday, operating hours 8am-7pm

    Cons

    Favoritism shown by the supervisors, no help when need hope and pray your coworkers are helpful, call centers life

    Recommends
    Positive Outlook
    Approves of CEO
  3. Love It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Chicago, IL
    Current Employee - RN Case Manager in Chicago, IL

    I have been working at Aetna

    Pros

    Flexibility. Work life balance encouraged.

    Cons

    Everyone has been here so long. Difficult to advance soon.

    Advice to ManagementAdvice

    Constant changes equal confusion.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 5 people found this helpful

    Lack of integrity and knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager (RN)
    Current Employee - Case Manager (RN)

    I have been working at Aetna

    Pros

    Work at home capabilities, good salary, PTO is comparable or slightly better than competition. CEO seems to care about employees.

    Cons

    High cost of benefits, leaders lack knowledge to do their job, workload is too high. There is always pressure to do more to answer to worthless reports. Managers always looking for a win--win, even when doing so goes against policy.

    Advice to ManagementAdvice

    Hire supervisors and managers who have experience doing the job they will be supervising. The company needs to hire based on capabilities, not other things merely to meet a quoto.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Very challenging position that provided me the opportunity to use a wide variety of skills on a daily basis!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Benefit Specialist in New Albany, OH
    Former Employee - Senior Claims Benefit Specialist in New Albany, OH

    I worked at Aetna full-time (more than 5 years)

    Pros

    A diverse working environment that promotes integrity, collaboration, and accountability in its employees that builds upon the concept that individuals should be compensated for their hard work in order to be an industry leader.

    Cons

    Personal growth is difficult to achieve given the lack of time provided to excel in your role and exceed performance metrics without experiencing some levels of frustration.

    Advice to ManagementAdvice

    Spend more time developing high achieving employees before they lose their desire and focus. Monitor more closely low performers that drain company resources!

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Dallas, TX
    Current Employee - Senior Customer Service Representative in Dallas, TX

    I have been working at Aetna full-time (more than a year)

    Pros

    Office environment, promotions, Volunteer committee , incentives

    Cons

    some of the benefit plans

    Recommends
    Positive Outlook
    Approves of CEO
  8. Very Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Philadelphia, PA
    Former Employee - Project Manager in Philadelphia, PA

    I worked at Aetna

    Pros

    Salary is very competitive and work life balance is world class. Would highly recommend this company as an excellent place to work

    Cons

    Health benefit package is very expensive with a very high deductible and co-insurances.

    Advice to ManagementAdvice

    Look to provide a more richer health benefit package

    Recommends
    Positive Outlook
  9. Experience was great. No complaints. Very high paced and very high accountability for bonus and reviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Time off was great! The longer you are there the more pto you earn each month.

    Cons

    Its difficult to get out of your current role if you are not well known or liked.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Company itself "seems" good on paper.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager

    I have been working at Aetna full-time (more than a year)

    Pros

    great pay, great benefits, great history, Aetnet site is stocked full of resources!

    Cons

    Office environment is terrible. Very micro managed. Poor training. Gossip and trival crap is tolerated and management participates.

    Doesn't Recommend
    Negative Outlook
  11. Lots of flexibility with schedule. Benefits are ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    The ability to work at home

    Cons

    The pay could be better

    Advice to ManagementAdvice

    Value your employees more

    Recommends
    Positive Outlook
    Approves of CEO

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