Aetna Reviews

Current Employee – been working at Aetna full-time for more than a year

Pros – work life balance, vacation day accrual

Cons – very large company with main HQ in Hartford

Yes, I would recommend this company to a friend

Current Employee – been working at Aetna full-time

Pros – The interview was easy enough. Typical questions on handling complex questions and issue resolution.

Cons – The application process can take a long time between submitting the application and actual job offer.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Aetna full-time for more than 3 years

Pros – Lots of programs available to employees, great benefits, very health & wellness driven. Great training.

Cons – Very strict policies, and quite a "clock puncher" attitude from most employees in mid level positions or lower.

Advice to Senior Management – Take feedback from everyday employees regarding their supervisors and higher ups and make it anonymous to avoid problems.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Aetna full-time for less than a year

Pros – Overall organization has a number of things well thought out, systems used for job function are organized and easy to learn. Good benefit package compared to others, particularly in the area of 401k and investment benefits. Aetna appears to be looking out for the future retirement of it's employees. Systems access was virtually all ready when I walked in the door. Everyone from the security staff to other employees and supervisors are all very friendly. Cafeteria with hot breakfast and lunch (although not inexpensive)

Cons – A very difficult system to navigate if you are trying to find information on benefits, hr policy, or IT issues. When your personal things have a hiccup (from access not working properly, to locating details on benefits or hr policy) it's difficult to get an answer or find a resource from their network. Things appear to be slapped together and don't seem to have a apparent way to understand the internal sites. The layout is all question based, but if the question samples don't fit your scenario nothing appears to be capable of being navigated by hierarchy. Trying to figure out where to go to submit my timecard the first week was like looking for a needle in a haystack. Building parking is a nightmare over 1/4 of the parking lot is rented out to a neighboring building, but rarely is anyone ever in those spaces which happen to be the closest to the entrance. Also after early morning, all entries to the parking lot are blocked off except by the area with the parking that can't be used. As if to taunt you for not getting a early morning schedule because you have to drive past all the road cones to enter and then drive past all the empty spaces that can't be used to park back by the road cones that you just drove by.

Advice to Senior Management – Don't allow the organizational mood to slip with growth or changes. A more comprehensive explanation of the intra-web or more obvious organization to the layout will help new employees hit the ground running. Explanation of what employee resources are available outside the company network would be very useful. Some things like the parking seem ridiculous, indoctrination to the organizational network is lacking. Everyone is very welcoming, but accessing resources for a new employee makes the system appear to not be well organized. (Even existing employees go in circles trying to find resources) Ensure that internal sites are kept updated or decommissioned.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Aetna full-time for more than 7 years

Pros – They are good to their work-at-home staff, and there are many opportunities to WAH. My managers have also been 100% supportive of my growth and have maintained true open door policies. Aetna is also committed to encouraging and enabling their employees to live healthier lives with various wellness incentives and reimbursements. There is a really good fringe benefits package overall, even if the health insurance itself leaves something to be desired.

Cons – It can be difficult to find other opportunities within the company, especially if one is in a smaller or specialized area such as EAP. Many enterprise-wide systems aren't used in these specialty product divisions, and without that knowledge the chances to expand into other areas is VERY limited. In regards to the health insurance mentioned earlier, we only have a choice between (basically) two high deductible health plans. While I'm grateful for this option as a relatively healthy individual who has no chronic conditions, I resent not even having the choice to pay a higher premium with a lower out-of-pocket cost. Also, more and more "perks" are being taken away, the most recent being the sudden decision to end the policy of offering more PTO to employees with 25+ years of service. It felt like a punishment to the most loyal and enduring employees, and I'm not even one of them!

Advice to Senior Management – People are unhappy with the health insurance and mention it in every survey they get a chance to take. Listen to that. Provide more options.

Yes, I would recommend this company to a friend

Current Employee – been working at Aetna full-time for more than 7 years

Pros – I like the flex time so you are never late, I like that I can do my job with a supervisor standing over my shoulder

Cons – The health insurance sucks, deductibles and coinsurance is too much. I been working her for 6 years and every year Aetna cut our health care benefits. We are forced to use online pharmacy for chronic illness and there is no discount. If you go on sick leave aetna stalk your doctor with faxes and letters. My doctor is tired of getting letters from Aetna. Aetna work at home program is only for the selected few. Oh and supervisors here aetna can not keep one turn over is high. The managers that they do have lack training some have never paid a claim. Aetna recently in last 3 years hired kids to work smh, all day long the kids walk and talk like on a picnic. I been working at Aetna for 6 years, and watch how benefits are taking away. Aetna use have private food vendor in the past years come in and sell food, but now aetna cafe which is not good and price is very high. Aetna had a gym that was free to everybody but not it is a fee to use. I work in the claims department and it is so unorganized and nobody can answer a question. I believe the claim flow is organization is crazy. Aetna seem to think cross training is the way go, but cross training make lot late claims, paid wrong claims, and inventory high. I like my job but tired of having to work other plans and than our plan is behind. I feel like aetna does not care about employees being happy, cut our benefits, took away food vendors, and no leaders on floor. Oh I almost forgot you have take a lab test to get discount on your medical premium too much control for me.

Advice to Senior Management – Upper management need really know what is going on the floor and listen when employees complain. Aetna need to hire supervisors with some experience and not just hire somebody breathing

No, I would not recommend this company to a friend

Current Employee – been working at Aetna

Pros – flexibility with schedule, decent pay

Cons – poor management, no work life balance

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Aetna full-time for more than 10 years

Pros – Overall I enjoyed my time working at Aetna out of the Blue Bell office. The AIS (IT) department was a good place to work.

Cons – I experienced working in an area based outside of CT and PA. This entire area was one big clique that favored and looked out for each other.
The opportunities for career advancement are poor especially if you're not based in CT.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Aetna full-time for more than 3 years

Pros – The company encourages furthering your education and cross-training in other job titles. A lifestyle of healthy habits gives opportunities to be compensated and lower health insurance premiums.

Cons – I don't like the companies political views in my face. I'd received company emails encouraging employees to join their group for political current events & interest. I guess that would be okay if I agreed with their political views.

Advice to Senior Management – I would prefer politics kept out of the work place.

No, I would not recommend this company to a friend

Current Employee – been working at Aetna

Pros – Employee Benefits and advancement opportunities

Cons – None that I can think of

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company