Aetna Reviews

Updated June 29, 2015
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3.3
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Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
341 Ratings

Pros
  • Lots of positions offer work at home opportunities (in 118 reviews)

  • Generally good work/life balance (in 44 reviews)

Cons
  • Work/Life balance is always a challenge (in 26 reviews)

  • This can be seen in everything from the dismal health insurance to they think strategically about long term investments (in 32 reviews)

More Pros and Cons

739 Employee Reviews

Sort: Popular Rating Date
  1. Good place to work and move up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, great training, management really seems to care about not only the job requirements but the employees too.

    Cons

    Need more options to telecommute
    Cubicles are too close together and the voices of those around you can cause challenges when talking on the phone..


  2. Exciting company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    High energy company, with a vision for the future and a lot of smart people. Looking to innovate and to diversify its revenue streams.

    Cons

    Most employees work 60 - 80 hour weeks; working every day while on vacation isn't unusual. A lot depends on who your boss is.

    Advice to Management

    Up the EQ when making organizational and benefits decisions.


  3. Helpful (2)

    Aetna has been good to me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plan Sponsor Liaison in Fresno, CA
    Current Employee - Plan Sponsor Liaison in Fresno, CA

    I have been working at Aetna full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Steady job. Lots of career opportunities. Flexible schedule. Not micro managed. Salary is competitive. Good vacation time and benefits.

    Cons

    Poor work-life balance. Customer service can be very demanding and people are more likely to complain than compliment.

    Advice to Management

    Listen to employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New Albany, OH
    Former Employee - Customer Service Representative in New Albany, OH

    I worked at Aetna

    Recommends
    Recommends

    Pros

    Flexibility hours are great. Liberal vacation policy

    Cons

    Not enough accountability. Non performing employees stay around


  6. Great interview process and training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Management Associate in Blue Bell, PA
    Current Employee - Care Management Associate in Blue Bell, PA

    I have been working at Aetna full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great salary. Excellent time off to start. Tons of training.

    Cons

    Benefits are much better than any company I have worked for, but could be better, especially for it being a health insurance company


  7. Helpful (1)

    Aetna Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at Aetna full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of interesting and challenging work, nice people, generally collaborative environment, healthy food and low cost gym membership at headquarters.

    Cons

    The workload can be extreme at times which can result in poor work/life balance. Overall, the pros outweigh the cons though.

    Advice to Management

    Continue executing on your long-term plan. The company is running well and your vision for the future is going to become reality.


  8. Contract Labor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna

    Pros

    Reliable pay and clear project

    Cons

    None that I can think of


  9. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    extensive thorough and good training

    Cons

    nothing bad to say about them

    Advice to Management

    good job


  10. Helpful (5)

    It's a good job if you work for a good person!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Aetna full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Aetna is a good company to work for. It has a good culture of trying to help make the world a healthier place. It also provides many resources for its employees to utilize such as internal social media sites where employees can communicate on different topics. Just recently the company increased its minimum wage to $16 per hour for all employees which helped out a lot of people.

    Cons

    The biggest con here is that all of the great policies initiated by the company can be trumped by your manager. For example, the company allows you to waive your lunch in case you need to leave work early but it's up to management if you can. Another example, the company encourages work from home but if your manager wants you in the office with them because they don't want to be home alone, you're stuck in the office.

    Advice to Management

    Continue to provide employees with policies that benefit a healthy work life balance but I wish that this was not at the sole discretion of your direct manager.


  11. Broker Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broker Sales Manager in Raleigh, NC
    Current Employee - Broker Sales Manager in Raleigh, NC

    I have been working at Aetna full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home eliminates commute. Reasonable expectations regarding responsibilities. Not micro managed. Decent benefits package.

    Cons

    Massive commission plan change distorted the reason I moved here in the first place.

    Advice to Management

    Inequality of base salary for the same position is demotivating.



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