Aetna Reviews

Updated August 20, 2015
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
43 Ratings

Pros
  • Lots of positions offer work at home opportunities (in 118 reviews)

  • Generally good work/life balance (in 44 reviews)

Cons
  • Work/Life balance is always a challenge (in 26 reviews)

  • This can be seen in everything from the dismal health insurance to they think strategically about long term investments (in 32 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Helpful (1)

    good for short term brand recognition on resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Hartford, CT
    Current Employee - Senior Director in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 3 years)

    Pros

    company growth may offer opportunities

    Cons

    employee value of experienced or long term employees a void; always under the threat of layoffs


  2. Bad place to be a software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Middletown, CT
    Former Employee - Senior Software Engineer in Middletown, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aetna (More than 10 years)

    Pros

    PTO is ample. Job security is better than average. Working remotely is possible for most.

    Cons

    Aetna is only a decent place to work if you're skilled at and more interested in organizational politics than you are in actually accomplishing productive work that makes a difference. Aetna is a large org with many, many people in all layers of management constantly jockeying for position and working against one another instead of encouraging all departments to pull in the same direction to collaboratively accomplish good things. If you are a software engineer worth your salt, do not work there. Intelligence, hard work, and actual leadership skills are not recognized or rewarded. People are only rewarded and advanced on the basis of how well they can navigate the internal politics. It's also a technological wasteland. You'll be siloed into a department with one, very narrow job function. You'll rely on other uncooperative departments for everything else. As a result, your skills will atrophy and you'll get restless. The only hope you will have of avoiding this fate is to find a position within one of the company's few, more progressive divisions, but even then the problems of poor leadership and politics still apply.

    Advice to Management

    They need to get over themselves. There is definitely a culture of superiority among the management. There's a difference between a boss and a leader and they don't seem to understand that nuance. They also need to learn to recognize their top technical talent, put their faith in those people, empower them, and invest in their growth.


  3. Helpful (2)

    More stress than needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vacation time is the only pro.

    Cons

    I have worked here over 10 years, and I feel like it is too difficult to get a decent salary increase even though I consistently get great reviews and high score card ratings. A lot of people are in charge who don't know what they are doing, and it causes nothing but stress.

    Advice to Management

    Pay your employees what they are worth.


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  5. Helpful (1)

    Very Large Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 3 years)

    Pros

    - Ability to work from home. - Good learning opportunity for someone starting his or her career. - Very dedicated employees. - For someone in an analytics role, plenty of tools available.

    Cons

    Most of the cons are simply inherent to any company as large as Aetna: - Severely understaffed, at least on the commercial and Medicare insurance side of the business. This was the case for all business units that I worked with - sales, finance, medical management, networks, marketing, compliance, IT, claims, etc. - Extremely bureaucratic. It can take a very, very long time to get things done. - Lots of "empire building." - Constant reorganizations. - Low morale. - Promotion is largely based on tenure rather than performance.

    Advice to Management

    I think that the overall strategy set by management (to shift the focus of the business to government programs and healthcare analytics) is sound. The whole industry is in flux right now, and It is difficult, if not impossible, to execute any strategy perfectly. However, I would encourage management to consider the impact on employee morale when they execute key decisions, such as acquisitions, which require belt-tightening. There seems to be a penny-wise, pound-foolish approach taken when trying to trim costs from the core business in order to pay for strategic projects. This has led to low morale among the rank-and-file - at least the ones with whom I have worked - and has led to some greater costs that were incurred because of staffing issues .


  6. Helpful (1)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna (More than 10 years)

    Pros

    Tons of work and some great people to work with.

    Cons

    Horrid upper management does not support Aetna Culture.

    Advice to Management

    Show Respect and be caring in support of Aetna's values.


  7. Definitely Not For Me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Informatics Analyst in Hartford, CT
    Current Employee - Senior Informatics Analyst in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than a year)

    Pros

    It is a huge company, generally various resources fly in, you got a chance to meet people from IBM, The Hortonworks, CA technologist. Tons of consulting firms try to sell their product, service and whatever to this company, so, definitely broad your scale of business world and you may have a chance to touch almost all the fancy technology, yet on a pretty stable doubt-able platform

    Cons

    1) wage is way below national average for an engineer: every time feel shamed when talking about this with my school peers 2) No technique and therefore it looks bad on your resume for an engineer: it is a world of business, no dedication to technology. people talks and plays about fancy tech words and that is it. 3) Barely transparency on higher level management 4) Sometimes you feel this company is just trying to take every possible advantage of you: as some pretty famous manager in DS department, who humiliates his team on their professional level and asks to work overtime because that is what "California High Tech Companies" do and I am doing this to spur you to a real career summit, so disregard how much they get paid and how much you get paid. Overtime payment, is there such a thing on the world? 5) eventually it is a healthcare company, which exports most of IT work to Infosys, Accenture consulting firms for budget control, the only way here to be successful is to get into management population. You will figure out the huge gap in terms of base salary between management and non-management population. Higher education almost means nothing unless it is a MBA. Cheap labor is always easy to find, outsourcing is the fact already! Descent engineering work is not appreciated but pushing young and inexperienced people to work overtime, such fantastic management skill, is highly welcomed!! It is NO GOOD for perhaps every type of engineer but would be a wonderland for young, ambitious and aggressive business young folks, best luck on my colleagues' probability of success!


  8. Helpful (2)

    Aetna Better Health Case Management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The pay is great and there are some very nice people working in case management.

    Cons

    Aetna Better Health is a mess. Things are disorganized which leads to a sense of chaos. Workspace is limited, offices are too crowded, especially downtown Chicago. Caseloads are way too big to manage, no matter how organized you are. There is no way to keep up, so you are set up to fail. Management is unsupportive and uninterested in employees happiness, unless you are a favorite.


  9. Helpful (3)

    Case Management Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ok health benefits and Ok pay

    Cons

    Don't work here... It is horrible. Management is incompetent, the company as a whole is very disorganized,and reccomendations regarding improvements that should be made are not taken seriously... Save yourself the disappointment.


  10. Networks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Representative in Atlanta, GA
    Current Employee - Network Representative in Atlanta, GA
    Doesn't Recommend

    I have been working at Aetna full-time (More than 3 years)

    Pros

    The company has great benefits.

    Cons

    The department has large unmanageable work load.

    Advice to Management

    No comment.


  11. Watch your back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Aetna full-time

    Pros

    Flex schedules, in certain departments, work at home (after probationary period even if you were WAH fulltime)

    Cons

    The entire Medicare Complaint and Appeals area is VERY vindictive and shady. There are many CMS violations, fraudulently changing received dates, lying to members, "losing cases" changing times on faxes, the list goes on and on. Be very careful if entering into this department. I have witness many supervisors bullying employees into compromising data for their own reward. Aetna has a No Retaliation rule- that goes out the door here. Supervisors will throw employees right into a fire then add fuel. It is the most disgusting display of leadership I have ever seen. No one seems to know what’s right and wrong, running around like "chickens with their heads cut off". Watch your back knives fly from every direction over here. First you'll be told OT is not approved then the next day, and specifically holidays, you'll be expected to work a full shift without receiving overtime pay. All while management is on PTO. No work life balance on the appeals team. Expected to bring laptops on vacations/ weekends/ holidays and log on daily.

    Advice to Management

    Seriously look at your management team, more specifically those who WAH in California. APPRECIATE AND REWARD YOUR EMPLOYEES, the turnover rate will greatly decrease.



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