Aetna Reviews

Updated March 24, 2015
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3.3
668 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
325 Ratings

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)

Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Love It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Chicago, IL
    Current Employee - RN Case Manager in Chicago, IL

    I have been working at Aetna

    Pros

    Flexibility. Work life balance encouraged.

    Cons

    Everyone has been here so long. Difficult to advance soon.

    Advice to ManagementAdvice

    Constant changes equal confusion.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Quality Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time (more than 10 years)

    Pros

    Several years experience working for healthcare and insurance industry.

    Cons

    Laid-off due to organizational restructuring once company merged with Coventry.

  3. 1 person found this helpful

    Informatics Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Great salary, ability to work remotely, overall great company.

    Cons

    Medicare/Government programs is bad, would not recommend, seek Commercial/for profit section.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    I have been working at Aetna

    Pros

    Great environment to work in. Positive people and lot of room to progress with your career. Good benefits and decent pay depending on your position

    Cons

    There really aren't many cons some positions seem to get micromanage a bit but that's about it. There is also a cafeteria so you will gain some weight

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Stuck on phones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    None that I can think of.

    Cons

    Everything about this place are cons

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Best initial healthcare training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Negotiator in Loma Linda, CA
    Former Employee - Contract Negotiator in Loma Linda, CA

    I worked at Aetna full-time (more than 8 years)

    Pros

    Team culture and support. Good networking and negotiation skills. Lasting working relationships for most stay until retirement. Through training in most departments

    Cons

    Not having enough small office to reduce long commutes. Alternatives to commute. More job opportunities to telecommute. More job options to promote from within

    Advice to ManagementAdvice

    Promote from within

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Great experience working for Aetna Medicaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Aetna as a contractor (more than 3 years)

    Pros

    There is lot to learn. Different health plans

    Cons

    You have to ask for billing for every task. Submitting time sheet is a pain. Feels like begging. Gets strenuous sometime.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Triage Nurse in San Antonio, TX
    Current Employee - Triage Nurse in San Antonio, TX

    I have been working at Aetna full-time (more than a year)

    Pros

    Great benefits. Great work environment. Job satisfaction.

    Cons

    None! Fast paced environment, with potential for growth in professional development.

    Advice to ManagementAdvice

    Thanks!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Lots to like about Aetna.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst in Hartford, CT
    Former Employee - Programmer Analyst in Hartford, CT

    I worked at Aetna full-time (more than 10 years)

    Pros

    For the ambitious person there are many opportunities for advancement and cross training. They work hard to find build and keep top talent.

    Cons

    With over 150 years behind them there is a constant struggle to get leaner. Which means that there is always staff cutting. This can lead to a "save my job" mentality in some management and staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. Depends on perspective, but I had a good experience working for Aetna. Well compensated with good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wellness Coach in Sandy, UT
    Former Employee - Wellness Coach in Sandy, UT

    I worked at Aetna full-time (more than 3 years)

    Pros

    I enjoyed being able to work with my clients with no barriers. Plenty of time allowed to work with clients vs. some places allow only 10-20 minutes per call, we had 30 minutes +. Work load was manageable.

    Cons

    Differing management styles, while even on the same team. Technology was old and limiting. No opportunity for advancement.

    Advice to ManagementAdvice

    Ask and listen to employees before making changes to see if it will be beneficial for the people actually using the technology.

    Recommends
    Neutral Outlook
    Approves of CEO

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