Aetna

  www.aetna.com
  www.aetna.com

Aetna Reviews

Updated December 18, 2014
Updated December 18, 2014
597 Reviews
3.2
597 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
292 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Technical Specialist in East Newark, NY
    Current Employee - Applications Technical Specialist in East Newark, NY

    I have been working at Aetna full-time (less than an year)

    Pros

    401K, and I truly can't think of anything else.

    Cons

    The people that have been there for a long time are partial and bias. They only celebrate their special occasions. If one if them have an issue with you all of them jump on the bandwagon and stop speaking. The supervisors are lazy and do little of nothing. They act like they are some kind of big wigs and you mean nothing unless you are kissing up to them. They promote their friends and buddy's. They talk to you any kind of way and expect for you to take it with a smile and when you complain about it they make up an excuse lke its a culture difference or he's young or she's just trying to understand you. They have lied abut everything from the pay up to when you will be allowed to work from home. They just say it's a freeze on everything and when you call human resources they say it's up to your department. Its pathetic and insensitive.
    They should all be ashamed of themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    if you like living in a cube this is the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE

    I worked at Aetna full-time (more than 3 years)

    Pros

    close to home. vacation days

    Cons

    too many cooks in the kitchen or too many chiefs not enough indians

    Advice to ManagementAdvice

    put yourself in the shoes of the people that work for you always.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Re-Hired and unimpressed. Drastic change in culture and employee focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Supervisor in Atlanta, GA
    Current Employee - Clinical Supervisor in Atlanta, GA

    I have been working at Aetna full-time (more than 5 years)

    Pros

    Aetna has a wide pool of talented employees who strive to provide the best service and care to their customers/members

    Cons

    As a rehire, the previous culture has drastically changed for the worse. Aetna used to be focused on employee satisfaction and work life balance. Now Aetna is focused on the bottom line and managing, not leading, the employees. Aetna wants more for less; employees are expected to work long, uncompensated hours with no regard to work/life balance. Since Ron Williams left Aetna, the upper leadership pays very little attention to the line workers, laying employees off (primarily minority groups), increasing costs of benefits, and paying less attention to the psyche and well being of it's employees.
    My disappointment with current day Aetna is overwhelming. I had expected to return to Aetna and retire however, the "promises" that were made during the interview process have turned out to be lies and misrepresentations and I am eagerly seeking additional opportunities external to Aetna.

    Advice to ManagementAdvice

    Pay attention to employee survey results and the dissatisfaction of current employees. Also, pay attention to the complaints levied by staff to HR. Increase awareness that work life balance is essential to retain a loyal, productive workforce and the cost attributed to attrition is high.
    Pay attention to your employees needs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    It has a fresh coast of paint, but the rust underneath is still present.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Plan Sponsor Agent in Plantation, FL
    Current Employee - Plan Sponsor Agent in Plantation, FL

    I have been working at Aetna full-time (more than an year)

    Pros

    Cafeteria on site, but 30 minute lunch makes consuming it at your desk a necessity. Salary is decent and a wide variety of benefits you can opt for with a premium.

    Cons

    Organization is losing huge accounts left & right. The Employers won't say it's because you don't really take care of the customer. Hitting minimum service requirements doesn't make you "wonderful" Organization requires you get tested annually to determine risk factors for health and if you don't hit required goals you pay more for your benefits. After the first Employer group dropped Aetna I was assigned to a team and supervisor in the southwest. I think I actually spoke with her a total of 8 times in a year of those 5 were requested by me. The company said we would have monthly reviews (I had 2 of those and 1 year end review). Training & resources for the employees were also "sort of there" but not really. When you have 3 internal site 2 of which were abandoned but never decommissioned you may never find the answer if you don't ask someone and then the answer may be different depending on who you ask. Training is all read this and that and answer questions so that Aetna has an alibi because "they took the online course". Resources are unorganized at best (not even alphabetical order exists. The Aetna Way is a PR document that isn't practiced, it's just hauled out for show. The perfect example was a training about using plain language. Note that the training has jargon and acronyms that didn't exist in the materials. Two days later it was on the internal sites "plain language" blah blah blah. Followed by loads of jargon/acronyms in the following post. Onsite security is ok, but not really great considering a number of vehicles have been broken into wheels taken, etc in the area they are supposed to be paroling.

    Advice to ManagementAdvice

    Since Mark Bertolini became CEO a lot of progress has been made to fix Aetna. However, running up to the merger with Coventry Health Care it became obvious the changes were only implemented topically. (Like putting a fresh coat of paint on a rusted car) it's just a PR campaign because the underlying problems are still present. The policy of Money & Stockholders first. Members, Providers, and Employees last is still very much the norm.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    the belly of the beast is right there for those that choose to see it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dishcarge Planning in Hartford, CT
    Former Employee - Dishcarge Planning in Hartford, CT

    I worked at Aetna full-time (more than 8 years)

    Pros

    when i went to aetna it fit all the criteria i needed to make my career and family life better- worked for a caring supervisor who stuck up for her staff and would get you what ever support you needed- thought i was finally at the last job i would ever have- company culture seemed in line with my core values. work at home was a perfect fit-or so i thought

    Cons

    where do i start? twice yearly right before thanksgiving and again right after the xmas holidays-there would be layoffs and working in that environment was torture to experience and watch- the company culture flowed one way after a while and you either got on board or were told if you don't like it here-you know where the door is..everyone is drinking the juice and if complaints were pennies? we would all be walking around rich- cut to the bone, do more with less, treat employees as pretty much the furniture and remind people that they are lucky to have a job!

    Advice to ManagementAdvice

    mark betolini- come down from the penthouse, open your eyes and see the lives you have changed forever and not in a good way- every dog has his day , something to remember...you can't treat people like that and chalk it up to "it is a business decision- nothing personal" cause it's all personal to those loyal folks who put up with you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Frustration gets to most everybody, sooner or later. If not, they you're Aetna material.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Hartford, CT
    Current Employee - Analyst in Hartford, CT

    I have been working at Aetna full-time (more than 10 years)

    Pros

    You can float along doing nothing for years. That keeps you from getting into trouble. Just pass emails on from above to below.

    Cons

    If your boss' boss gets mad at your boss and you're in a position to be a scapegoat, you're toast. And then you're damaged goods, nobody else will touch you. Forget about attempting to explain your side of the story to anybody, that just makes you defiant and a bad employee.

    Advice to ManagementAdvice

    Lose the absolute top-down information flow with dozens of layers of middle managers designed specifically to filter any information from going up the chain.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Would not recommend this company to anyone, friend or not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Fresno, CA
    Current Employee - Analyst in Fresno, CA

    I have been working at Aetna full-time (more than 8 years)

    Pros

    Competitive salary to start, dangles ideas of advancement opportunities, bonus opportunities, overtime, telework, fair work environment, equal opportunity employer...all to get you in the door. Casual dress code is a huge plus.

    Cons

    It's not what you know, it's who you know and who likes you with this company that will determine how far you will go and what jobs you will advance to that you apply for or if you even keep your job. If you go in and mind your own business and do your job, 99% of the time, you won't be favorited. Valid complaints to immediate supervisors that should be taken serious are swept under the carpet and the employee is told that they are "dealt with" when they are not. Concerns are commented back with smart remarks and comments. Retaliation is a huge fear with this company. If you speak up, you may just find yourself getting fire or laid off because they don't like the wrong things coming to light. If you don't fit in, you will find yourself very quickly pushed to the outter circle, supervisor included. We are understaffed and overworked and when we bring it up how stressed out we are, we are told to do more or work overtime or that we aren't a team player. The department doesn't seem to care for our personal well being or health when it comes down to crunching the numbers. It's do do do, but don't Ask questions or for help to get stuff done quickly, instead, send off your question and wait a day or two for an answer. Employees are not compensated well for the amount of work that they do. There has been no cost of living increase in many years. The benefits come with such a high deductible that If you have to use it, you better make sure you get everything done with in one year to make it worth it. You have to tell the customer service reps that handle employee benefits what to do and how to do something when you call them because they have now clue. The CEO gets huge raises and the employees get a small lunch tote for a milestone anniversary gift. I will ask that unless you take this job as a stepping stone to a much bigger and better career, because it works with a school schedule, please do not get sucked into the Aetna environment. Not only is it harmful to your stress levels, it's harmful to your personal life as well.

    Advice to ManagementAdvice

    You ask employees to take a survey each year, take the comments seriously. Very seriously. Make the supervisors accountable for their employees. Don't let them sweep concerns and complaints under the rug to hide the fact that they can't run a unit effectively. When employees are out of complaint with state and company laws, take action, don't hide it. Take your employees concerns seriously and realize that not every one lives and breathes Aetna or can do 20-40 hours of OT a week. We have to have a life as well. Reward those employees that deserve it and stop rewarding those that do not deserve it!! Keep the casual dress code; however, cover up some tattoos, enforce it when it's out of control, don't punish everyone for those that want to hardly wear anything. Punish them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Development Manager in Hartford, CT
    Former Employee - Applications Development Manager in Hartford, CT

    I worked at Aetna full-time (more than 5 years)

    Pros

    They have a fabulous cafeteria, very new and modern. The gym is top notch.

    Cons

    Constant layoffs. Many managers have no people skills and should not be in management.

    Advice to ManagementAdvice

    Stop pretending to care about quality and excellence. It is a joke. It's all about a race to the bottom line. Just get it over with and outsource the entire operation which seems to be what the top level management wants to do.... Mark Bertolini should move to Arizona.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    I would not recommend anyone apply to Aetna.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    There is not anything positive about working at this company

    Cons

    negative environment, low morale, compensation is poor

  11. 2 people found this helpful  

    Aetna life insurance is a detriment to society

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Short Term Disability Case Manager in Plantation, FL
    Current Employee - Short Term Disability Case Manager in Plantation, FL

    I have been working at Aetna full-time (more than 5 years)

    Pros

    Some benefits are good, some flexibility in schedule, bonuses (if ceo is not blowing it on some random remarketing strategy in order to personalize it for his own delusion of grandeur), and cafeteria in building

    Cons

    Aetna is only concerned about your typical beauracracy. With nepotism, cronyism, and favoritism, you'll find that climbing the latter is basically at the mercy of the warm and fuzzies upper management gets when they see your face, unless you're black, then affirmative action supercedes any competency anyone may have. For the record, i was promoted thrice in the 5 years i was there, it just was so unfortunate i saw others suffer, especially those i tried to help that merited the promotion through hard work. They have a dress down policy but discriminate against you when you do. If you are a veteran and have issues, they target and get rid of you. They make inept people managers based on how apathetic you are towards others. In other words, if they find that members of your team like you, they will not choose you for leadership unless you are their drinking buddy. Plantation aetna is a modern day slave ship and the fact that it's in Plantation Florida seems to be rather appropriate.

    Advice to ManagementAdvice

    Worry about your employees, don't just do publicity campaigns to appear like you do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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