Pros

Job Security - ACS signs long contracts with its outsourcers, and with a presence in 38 countries... job stability, availability, and transfer options abound.
Resume Booster - Working for a Fortune 500 looks good on a resume
They love Texas - I'm certain that if you work at the Dallas based office, things are great (benefits and pay look really good for that market). This package doesn't really look that good for New Englanders... but that's covered below.

Cons

Corporate stifles the Small Business Unit - Our SBU has some of the best employees and best managers I've ever worked with. However, corporate has a tendancy to step in to apply some Dallas-centric ideals and philosophies that don't translate well into all markets. Raises and bonuses aren't dependent on the functioning of the SBU, but on the success of the corporation as a whole, and this winds up punishing the hardest working employees, and demoralizing their work ethics.
HR has alot of turnover, with no personalized service - When I started, we had a Workplace Partnere, the one guy at HR that could help you find anything you needed. Corporate replaced this with a 1-800 number, and now you are just a number when you call. This allows them to more effectively find reasons to deny qualifying life status changes with regard to benefit enrollment, delay payments to benefit packages by "losing things in the mail", and to make matters worse by making you get lost in a maze of extensions and phone numbers.
No positive feedback, either verbally or monetarily - We work hard all year being told that its a Pay-for-Performance shop, but then when reviews come, the hardest working employees got a 5% pay cut. The company says that the cut was needed to weather the economic storm... which sounds good so long as the company doesn't post comparitively phenomenal Q3 earnings. To make matters worse, they expect us to work more hours for the lesser pay, and we're not even given a Thank You for taking one for the team.

Advice to Senior Management

Your shareholders are important, but the employees make your company succeed. A better long-term management strategy would be to hire and reward talent, and find savings by eliminating needless beurocracy... as opposed to finding savings in your employees' benefits packages.

Pros

Benefits
Schedule Flexibility
Management
Corporate Influence

The management is a great group of people and they support every decision you make in your career.

Cons

Pay
Job Requirements
Location
Advancement

You get a salary review only once a year and the base pay kind of stinks.

Advice to Senior Management

Give more credit to your employee's.

Pros

Good balance between Life and work, salaries are not bad, you will have all the required tools for your work.

Cons

There is no knowledge management and sharing, no opportunities to grow up or increase salary. Too much HR rotation. PErformance review and feedback is not really good. Everything is by phone and email nothing one to one.

Advice to Senior Management

You need to improve the relashionship with the employees and perform some feedback and performance review in a better way.

Pros

A lot of the people I work with are pretty nice, as long as they are not part of the management staff.

Cons

Way too much overtime. We've been told to plan family events based on the 'chance' that we may have to work overtime (and we are already pulling about 10 hours extra a week). I have a baby at home that I don't get to see grow up because when I get home she is ready for bed. Management is rude if you need time off or are sick. They get upset over every small thing, but never praise on the good things. Very negative place to work and if there were other jobs out there, I would not be here.

Advice to Senior Management

Take some time and listen to the people at the bottom of the totem pole. Our experiences everyday would help in making company decisions on how to run the system. And seriously.... who wants to work this much overtime? We have families that are growing and we don't get a chance to experience it with them.

Pros

flexibility with a many options for working from home

Cons

how bout the 4% decrease in pay across the board instead of annual salary increases. this comes at a time when business prospects are at the highest in years. the company simply uses hard economic times to take money out of the pockets of employees, who are suppose to just be happy to have a job.

Advice to Senior Management

treat employees a whole lot better

Pros

Work-life balance
Being able to work from home
semi ression proof job
Good place to work while looking for another job

Cons

Promised bonuses on project completions, then would not pay out
Always freezing raises
No opportunity for advancement
Nepotism is rampant

Advice to Senior Management

Treat employees better and you would not have such high turnover.
Quit suspending raises at the end of the year to make financials look better

Pros

Umm... They're advertising hundreds of job openings in a market where high unemployment has people starting over at the bottom rung. I guess it's better than migrant farm-work, but without the freedom of choice in schedule.

Cons

I have a huge list of issues that have arisen in the weeks I've worked for ACS, including blatant lies from recruiting and management, inefficient working processes, and complete lack of consideration for employees. ACS underpays people and then blames employees for not working hard enough to "prove themselves". The Activity Based Compensation (ABC) plan is a scam, from what I can tell so far, and from what I've read in other reviews. There is not enough space here for me to describe all of the "opportunities" ACS has provided me and my colleagues during a relatively short time. Truthfully, the minute I have another position, and a plan to move on, I'm out.

Advice to Senior Management

Respect would be a good idea if you intend to retain employees.

Pros

In the areas where the company had a long track record they met client expectations very well. The corporate culture was a sink or swim mentality, with very little training or support.

Cons

There was very little support to get up to speed and then pressure to perform after only a few months on the job. You had to find your own resources for solution support and sales support. It was difficult to navigate within the company.

Advice to Senior Management

New sales people should be given support and encouragement to learn the company products and culture and not ignored by sales management and sales support management unless they have a hot deal that fits the company sweet spot.

Pros

Seems pretty stable as far as corporate contracts
A job in a bad economy
They have some benefits

Cons

Weak middle management
Management refuses to help when dealing with less than professional coworkers.
Management is out of touch with employees
Coworkers are a bunch of nuts and management refuses to do anything-- makes it hard to work there
I am out of there as soon as economy improves/I find something else

Advice to Senior Management

Actually pay attention to what is going on and make it easier for people to do their job in a stable atmosphere.

Pros

It is a job and a small paycheck

Cons

Heavy workloads, under appreciated, no time to get work completed, no communication from upper management, No help in learning the job. OVER WORKED, Under paid

Advice to Senior Management

Put people in charge who are willing to go to bat for their emplyees, need managers who are not afraid to work or assist their employees in getting the job done, need manager who care about their job. Lastly need management to know how to do their job and do it correct.