Affiliated Computer Services Reviews

Pros

great rewards for employees that reach their monthly goals including bonuses, company has a lot of great prizes and some okay discounts for employees

Cons

company was not fair with the overall pay rate and deducted wages from your paycheck if monthly goal wasn't met, not much room for advancement for people who did not network well with management

Advice to Senior Management

recognize each employee not just people you know and speak to daily, a lot of employees are excellent and deserve recognition

Pros

Your ability deal with difficult customers makes it an ideal job. Plus the operations managers are very supportive and teady to help. The schedule is also very flexible for those who have kids. They also have a sales payout scheme.

Cons

Too challenging. The expectations are too high,plus there's really no job security there.

Advice to Senior Management

Work at developing better standards by making sure employees get benefits.

Pros

decent salaries and benefits for managers and above.

Cons

completely siloed organizations, no communication, awful annual review process, executives out of touch simply due to too many business units, deplorable facilities and equipment, little regard for front-line agents, who are moved in and out like cattle. cost-cutting concerns result in agent wages that are so low that they canot compete with other call centers, and blame any shortfalls on recruiting when only the dregs of society come in to apply.

Advice to Senior Management

re-focus on PEOPLE and their development as the key to innovation and success.

Pros

a pay check and that is about it!

Cons

Corruptness from the word go. Non-compliant in every area of the business.

Advice to Senior Management

Leave the company and let someone with consulting experience take over. RIF's layoffs, PIR's so where' the positive. All the execs are waiting it out for one reason and that is for the Xerox payout. Other than that they could care or less. Xerox should sale ACS or there will be major problems ahead.

Pros

I personally cannot think of a single Pro except their willingness to give you the personal time off you request.

Cons

Senior leadership is completely incompetent and childish.
Leadership promotes bullying as an effective form of management.
Subject to repeated ridicule.
Executive leadership not vested in company initiatives - lazy and uninvolved.
Executive leadership completely clueless when it comes to ITO. Their main focus is on BPO.
Everyone is resigning, so their is no experienced staff in place.
The ones who have been here a long time are usually babbling idiots who have nowhere else to go.
No accountability. Responsibility is null from senior leadership, which results in continuous finger pointing.
ACS is where all the amateurs go in the industry.

Advice to Senior Management

Sensitivity training. Leadership training. Get rid of the current management in place for ITO. They are completely incompetent and not worthy of the high salaries they receive. If I were management, I would show some pride and resign.

Pros

Flexibility with work schedule (i.e. ability to work from home)
Front line people are nice
Immediate managers were nice
Starting pay was not bad

Cons

Unreasonable work schedules/deadlines/commitments - employees are often double/triple booked into meetings, meetings are scheduled all day (so when do you work?), meetings also held into the evening, and you may not even have time to take a lunch break!
Management seems not to care about employees
Constant employee turnover
Employees have not had raises in YEARS
Poor benefits package - only 10 paid vacation days, no 401k match, poor insurance coverage
No work/life balance - you need an act of congress passed to take a day off
Poor company morale, which is reflected in attitudes of some employees (my second week with the company, an entire team of developers quit. Not a good look for ACS)
Employees mandated to take a week of furlough leave
No vacation or sick time payout upon resignation (if you are thinking of leaving the company, take all your time off or you will lose it)

Advice to Senior Management

If you take better care of your employees, they'll stick around ;) Hiring more people is NOT the answer to all the company's ills. Test and develop products thoroughly before releasing them - the development schedule that ACS is currently following is NOT working because it is RUSHED. Good product + happy employees = higher profit margin for ACS. Apparently some of the MBA's in management missed that lesson in Management 101.

Pros

Good technical exposure,moderate salary,experience people

Cons

ACS,Bangalore is firing people like anything without considering their talent and expertise and seniority.They do not have any good projects.only attaracts people by providing salary a bit upper side.Pls do not spoil you career joining here.No flexibility-no work-life balance.They commit for giving flexibility but actually not in ITO.Bottom line- if you are looking for stability and long term assosiation,then this is not the place.

Advice to Senior Management

ACS,Bangalore is firing people like anything wothout considering their talent and expertise and seniority.They do not have any good projects.only attaracts people by providing salary a bit upper side.Pls do not spoil you career joining here.No flexibility-no work-life balance.They commit for giving flexibilitybut will not in ITO.

Pros

What made ACS okay to work at was the great pay during the training period, plenty of overtime availability, and every now and then they feed you.

Cons

The downsides to working for ACS is their micro management style of handling their employees, they have these mandatory seven-day work weeks that can last for months, your job security is threatened constantly and the OMs and GMs are very incompetent.

Advice to Senior Management

The upper management should make sure their employees are happy if they would like good results and low turn over rate. Most of the supervisors are the only ones who seemed to care that they're agents are doing well.

Pros

Flexibility in work schedule and the pay is fairly descent. Some really great people to work with.

Cons

No pay raises in over 3 years
No bonuses
Only 10 days vacations and only 5 major holidays
Mandatory salary reductions
Requests to voluntarily take 5 days LWOP
No incentives for employees at all
High turnovers

Advice to Senior Management

Upper management needs to seriously take heed to all the comments from employees and how low the morale is within the organization. ACS is not doing anything in attempts to change the culture of the company and retain employees. They provide no incentives whatsoever, but are readily able to take benefits away. It's a shame Xerox will not place a more active footprint instead of just using the name "Xerox". The name means nothing if the Xerox management style and company structure is not implemented.

Pros

Global travel opportunities to locations all over the world. Currently a big name in outsourcing and BPO operations.

Cons

Little to no mentoring available. Leadership is not very trustworthy and is very secretive. Surprisingly non-global mindset of managers for a company with so many global operations. Managers seem to be the competitor's rejects or from the bottom of their class, so, naturally, they tend to hire the same quality of employees. ACS has yet to be incorporated into a Xerox company with Xerox culture, yet all public advertising only uses the Xerox name instead of ACS.

Advice to Senior Management

Attract, hire, and try to retain the industry's finest. Operations can be run leaner and more efficiently with less turnover if you have the right people who are compensated accordingly. Quality over quantity. Our job is to do processes better than our clients are currently doing, so it makes sense to only hire people that have demonstrated efficiency, excellence, and the ablility to constantly challenge the status quo. Communication and feedback should be heard more from ground-level employees to top management. Initate a peer review system.