Affiliated Computer Services Reviews

Pros

Co-workers are a pleasure to work with. There are some opportunities to grow. We are now a Xerox company, so that will help with future business opportunities. .

Cons

The environment is not stable at all. Constant changes every year with the organization. No 401k matching or salary increases in 3 years going on 4.

Advice to Senior Management

Show that you actually care about your employees. Implement some kind of retention program. Give back the 401k matching program.

Pros

Ability to work remotely and not be micro managed

Cons

Senior Management was awful and eventually drove all of the good staff out

Advice to Senior Management

Start to invest and care about more than money

Pros

Some really good, hard-working people committed to doing their best to serve the clients. Ability for more junior resources to have alternative work locations/schedules.

Cons

An absolutely deficit in executive management. Ridiculous policies around compensation/hiring (e.g. you can hire someone external for more money, but can't promote someone for less). Borderline unethical (received a 5% manadatory salary reduction 5 months after I started). Extreme nepotism. Without a doubt, the worst professional experience of my life.

Advice to Senior Management

Wouldn't know where to begin....perhaps when the legacy ACS leadership reaches their earn-out from Xerox, there will be change. In the meantime, if you have options to work elsewhere, seriously consider them.

Pros

ACS expects you to bring your own approach to solving problems and don't interfere so long as you produce.

Cons

I didn't see substantial investment in career and professional development. very little feedback and little strategic planning and development..

Pros

At ACS, you don't get paid decenly, at all! But they have really good benefits. Their medical coverage is fantastic, which surprised me.

Cons

ACS will only pay you $10 an hour to be the head of a department and then threaten to demote you when you say you don't think it's acceptable and want to earn more.

Advice to Senior Management

Management needs to start taking care of their employees, pay wise. You cannot expect employees to work for $10 an hour and do work of someone who gets paid $27 an hour. It's ridiculous.

Pros

stepping stone to other opportunities outside ACS

Cons

never get paid properly....performance pay is a joke, and when you request your pay because of mistakes that are being made nothing is done they placate you

Advice to Senior Management

Xerox needs to get a handle on this because as soon as the market changes the bottoms going to drop. And I must say Xerox came to the site to check it out and questioned employees and specifically said how they thought that the performance pay was unfair. However nothing has been done and the changes they said they were making made absolutely no impact on the employee in a positive way.

Pros

On software development company is good.

Cons

They hired me for Rotational shift and for the past 1 and half year i am working in Night shift, for the last three years NO APPRAISAL and NO HIKE for all the BPO employees !! (Freeze on Salary), This is not informed when i joined to the company.

Advice to Senior Management

Please look into BPO also...

Pros

If you're competent or over qualified, the only stress you will deal with is personality based. Some clients are absolute terrors because they know their business is needed, others are decent. Work is simplified so college degree is not necessary, although it's starting to become a requirement. You can also more or less make your own hours, within reason. If you need a place to ride out the recession, it's ok, but don't expect it to be a glowing resume builder.

Cons

The pay is below market value. Since most of the office does not have a bachelor's degree, they can get away with offering decent pay for a high school grad, but awful pay for a college grad. Do not expect salary increases to meet with cost of living. Since there are a large number of clients, pay is based on contract not an ACS company minimum. It's bad when members of senior management have second jobs to make ends meet. Professionalism is a subjective term, but it's fair to say it does not exist unless management receives bad news. Suddenly, they are concerned with appearance instead of substance. The majority of feedback from management is negative or positive with thinly veiled sarcasm. The longer you stay, you realize you've not only limited yourself pay-wise, but you've also limited your career development because you've become overly specialized to the company's and/or client's needs. Without creative resume spin, it may difficult to make what you do look useful to an outside firm or recruiter. HR is mostly outsourced, so good luck trying to get in contact with a person who doesn't read from a script or uses their brain to think outside of the box.

Advice to Senior Management

Stop the internal bickering and get over your high school personality conflict issues. If you are not truly a people person and cannot provide useful criticism as verified by employee improvement (not your friend's two cents), do not accept a leadership position. Senior management, we know you can't tell us everything, but spinning the truth on unresolvable situations fools no one - we are aware of how the economy effects the business, but stop using it as an excuse for poor internal decision-making. If you're frank and timely, people will appreciate it more than management approved corporate speech which inspires more questions than answers.

Pros

Offer handsome salary to new joinees

Cons

ACS does not value its employees

Advice to Senior Management

Vaslue your employees. Take care of your employees before promising your clients for better servies.

Pros

Good coworkers
Peers are very supportive
Gets to use new tools if available
The people that does a good job also are easy to get along

Cons

Managers have no emotional control
Incompetent people are promoted so that they have "something to do"
Always says something will be done but never happens

Advice to Senior Management

Get rid of the deadbeats
Review the managers themselves on their EQ