Affiliated Computer Services
2.2 of 5 914 reviews
www.acs-inc.com Dallas, TX 5000+ Employees

Affiliated Computer Services Reviews in Houston, TX

Updated Jun 24, 2014
All Employees Current Employees Only

2.0 22 reviews

                             

14% Approve of the CEO

Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett

Lynn R. Blodgett

(14 ratings)

26% of employees recommend this company to a friend
22 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Jekyll & Hyde company...

    Production Manager (Former Employee)
    Houston, TX

    ProsProvides good exposure to the BPO outsourcing industry. The organization processes is driven by deliverables; thus bureaucracy is virtually non-existent.

    ConsManagement can be vicious and will readily sacrifice you...in the name of making a buck from potential clients
    Parts of the business are very shady.

    Advice to Senior ManagementArrest heavy handedness within the organization

    Yes, I would recommend this company to a friend

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    When it's good it's really good

    Inbound Call Center (Former Employee)
    Houston, TX

    ProsIt has great benefits and offers rewards for hard work. I really enjoyed my coworkers.

    ConsNot alot of upper mangement support. You're preety much trained and then your on your own until your employee review.

    Yes, I would recommend this company to a friend

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    Dont work here

    Customer Service Representative (Current Employee)
    Houston, TX

    ProsJob has a very nice incentive program

    ConsThis has got to be the ghettoist place I have been employed at. And everyone dresses like they are about to walk down the vegas strip

    No, I would not recommend this company to a friend

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    Affiliated Computer Services

    Anonymous Employee (Former Employee)
    Houston, TX

    Prossome managers use good management skills

    ConsSome managers may have gotten their training from former employers and this has helped them to be good at their job. Some managers are just not professional. All employees do not respond well to negative reinforcement, scare tactics, and everything else negative which results in low morale.

    No, I would not recommend this company to a friend

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    the most unprofessional job i have ever encountered

    Customer Service Representative (Former Employee)
    Houston, TX

    Prosco-workers, and also receiving a check

    Consmanagement, compensation and benefits, pay grade never stayed the same nor did it benefit the employees, staff

    Advice to Senior Managementtake more time to understand employees needs and/or complaints. actually care about employees and their problems with the work site.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Do not work here!!!

    Customer Service Representative (Former Employee)
    Houston, TX

    ProsNo Pros this job is not worth it.

    ConsGhetto, Pay is too low, Car Break-Ins, etc

    Advice to Senior ManagementIt's too late to fix

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    ACS needs to make some changes

    Senior Customer Care Representative (Former Employee)
    Houston, TX

    ProsI enjoyed the hours I worked.

    ConsACS does not believe in giving raises.

    Advice to Senior ManagementListen to your employees.

    No, I would not recommend this company to a friend

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    Customer Service Rep

    Customer Service Representative (Former Employee)
    Houston, TX

    Pros-They allow overtime and once you are out of training you can make a lot of money.
    -Getting bonuses are easy, all you have to do is upsell.
    -After being employed with the company for 6 months or a year (one of the two) you can transfer to any ACS world wide, as long as a position is open.

    Cons-It is an unorganized company to work for. If you are looking for structure and routine, this is not the job for you.
    -Only 30 minute lunches.
    -Training pay could be higher than $9 to $9.50/hr

    Advice to Senior ManagementNone.

    Yes, I would recommend this company to a friend

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    Horrific, had a supervisor that screamed all day supposedly she has been fired now!

    Customer Service Representative (Former Employee)
    Houston, TX

    ProsWhen available overtime for extra hours were paid some pretty good money if you made $10 an hour sometimes they would ask you to work pass your shift for an additional $5 an hour giving you $15 dollars an hour plus the time and a half.

    ConsIts a call center although they say you can make up to $17-20 an hour you can make as little as $7 an hour if you get a no from a customer that does'nt think you helped them enough, for instance I once was given a no I did'nt help the customer when he was interviewed we played the tape back and I had'nt talk to him I had talked to his wife, however my Supervisor did not got to bat for me to rectify the situation,
    Every no you get from a customer brings down your pay scale on a point system, they also expect you to sell something because its a Sprint Call Center, where you get a lot of irate customers about their bill.

    Advice to Senior ManagementRevamp your commission structure to be fair to your sales people, and incent them do their best by sharing the wealth, start hiring quality supervisors.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    General Manager

    General Manager (Former Employee)
    Houston, TX

    ProsHave jobs during recession due to turnover

    ConsWorse leadership imaginable for the entire time I worked there.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Affiliated Computer Services reviews and ratings in Houston, TX — including employee satisfaction and approval rating for Affiliated Computer Services CEO Lynn R. Blodgett. All 22 reviews posted anonymously by Affiliated Computer Services employees.