Affiliated Computer Services

  www.acs-inc.com
  www.acs-inc.com

Affiliated Computer Services Reviews in Houston, TX

Updated December 4, 2014
Updated December 4, 2014
993 Reviews
2.2
993 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
524 Ratings

Review Highlights

Pros
  • Most of the staff can work from home, because it saves ACS rent on office space (in 69 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 38 reviews)


Cons
  • With the load of work to be done, there is no work-life balance (in 20 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 38 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Jekyll & Hyde company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Manager in Houston, TX
    Former Employee - Production Manager in Houston, TX

    I worked at Affiliated Computer Services full-time (more than 3 years)

    Pros

    Provides good exposure to the BPO outsourcing industry. The organization processes is driven by deliverables; thus bureaucracy is virtually non-existent.

    Cons

    Management can be vicious and will readily sacrifice you...in the name of making a buck from potential clients
    Parts of the business are very shady.

    Advice to ManagementAdvice

    Arrest heavy handedness within the organization

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    The company allows for you to move up quickly within the company with good performance however the pay is low.

    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Affiliated Computer Services

    Pros

    The knowledge and experience that you gain.

    Cons

    The pay is low and the environment is unprofessional

  3.  

    When it's good it's really good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Call Center in Houston, TX
    Former Employee - Inbound Call Center in Houston, TX

    I worked at Affiliated Computer Services full-time (more than an year)

    Pros

    It has great benefits and offers rewards for hard work. I really enjoyed my coworkers.

    Cons

    Not alot of upper mangement support. You're preety much trained and then your on your own until your employee review.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Dont work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at Affiliated Computer Services full-time (less than an year)

    Pros

    Job has a very nice incentive program

    Cons

    This has got to be the ghettoist place I have been employed at. And everyone dresses like they are about to walk down the vegas strip

    Doesn't Recommend
  6.  

    Affiliated Computer Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Affiliated Computer Services full-time

    Pros

    some managers use good management skills

    Cons

    Some managers may have gotten their training from former employers and this has helped them to be good at their job. Some managers are just not professional. All employees do not respond well to negative reinforcement, scare tactics, and everything else negative which results in low morale.

    Doesn't Recommend
    No opinion of CEO
  7.  

    the most unprofessional job i have ever encountered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Affiliated Computer Services full-time (more than an year)

    Pros

    co-workers, and also receiving a check

    Cons

    management, compensation and benefits, pay grade never stayed the same nor did it benefit the employees, staff

    Advice to ManagementAdvice

    take more time to understand employees needs and/or complaints. actually care about employees and their problems with the work site.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Do not work here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Affiliated Computer Services full-time (less than an year)

    Pros

    No Pros this job is not worth it.

    Cons

    Ghetto, Pay is too low, Car Break-Ins, etc

    Advice to ManagementAdvice

    It's too late to fix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    ACS needs to make some changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Care Representative in Houston, TX
    Former Employee - Senior Customer Care Representative in Houston, TX

    I worked at Affiliated Computer Services full-time (more than 5 years)

    Pros

    I enjoyed the hours I worked.

    Cons

    ACS does not believe in giving raises.

    Advice to ManagementAdvice

    Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Affiliated Computer Services full-time (less than an year)

    Pros

    -They allow overtime and once you are out of training you can make a lot of money.
    -Getting bonuses are easy, all you have to do is upsell.
    -After being employed with the company for 6 months or a year (one of the two) you can transfer to any ACS world wide, as long as a position is open.

    Cons

    -It is an unorganized company to work for. If you are looking for structure and routine, this is not the job for you.
    -Only 30 minute lunches.
    -Training pay could be higher than $9 to $9.50/hr

    Advice to ManagementAdvice

    None.

    Recommends
    Approves of CEO
  11.  

    Horrific, had a supervisor that screamed all day supposedly she has been fired now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Affiliated Computer Services full-time (less than an year)

    Pros

    When available overtime for extra hours were paid some pretty good money if you made $10 an hour sometimes they would ask you to work pass your shift for an additional $5 an hour giving you $15 dollars an hour plus the time and a half.

    Cons

    Its a call center although they say you can make up to $17-20 an hour you can make as little as $7 an hour if you get a no from a customer that does'nt think you helped them enough, for instance I once was given a no I did'nt help the customer when he was interviewed we played the tape back and I had'nt talk to him I had talked to his wife, however my Supervisor did not got to bat for me to rectify the situation,
    Every no you get from a customer brings down your pay scale on a point system, they also expect you to sell something because its a Sprint Call Center, where you get a lot of irate customers about their bill.

    Advice to ManagementAdvice

    Revamp your commission structure to be fair to your sales people, and incent them do their best by sharing the wealth, start hiring quality supervisors.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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