Affiliated Computer Services

www.acs-inc.com

Affiliated Computer Services Reviews

Updated January 27, 2015
Updated January 27, 2015
1,012 Reviews
2.3
1,012 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
534 Ratings

Review Highlights

Pros
  • Most of the staff can work from home, because it saves ACS rent on office space (in 69 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 38 reviews)


Cons
  • With the load of work to be done, there is no work-life balance (in 20 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Xerox ACS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services full-time (more than a year)

    Pros

    Pros great company to learn how to become. CSR. Easy to get hired

    Cons

    Micromanaging no room for growth just a parallel structure . Performance based survey incentive

  2.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services

    Pros

    Great Company Work from home Travel

    Cons

    rare pay raises Always under the gun to save money

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    consistent work, good hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor in Tigard, OR
    Former Employee - Advisor in Tigard, OR

    I worked at Affiliated Computer Services full-time (less than a year)

    Pros

    predictable, consistent, relaxed environment, easy

    Cons

    little upward mobility, must bring lunch if you don't want to eat out of a machine.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
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  5.  

    Was a thoroughly challenging professional job and I loved it at ACS.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services

    Pros

    Willing to let you learn on the job.

    Cons

    Slow to reward financially.

    Advice to ManagementAdvice

    Compensate for additional responsibilities.

  6.  

    good hours poor work enoviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Federal Way, WA
    Former Employee - Customer Service Representative in Federal Way, WA

    I worked at Affiliated Computer Services

    Pros

    good hours,diversity,training,paid time off

    Cons

    high stress environment,poor pay for the amount of work you have to do,the surveys dropped your pay for 30 surveys typicaly you got one a day then they went to 3-5 a day i didnt think this was fair and the wages werent accurate . also verizon needs to make sure the store reps know what they are doing as well

    Advice to ManagementAdvice

    consider listening to your employees and quit firing them just because a customer fails them on a survey for something they didnt do

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    I worked on the phones sitting in a tiny cubicle with a headset that felt like a leash. I didn't stay very long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sandy, UT
    Former Employee - Customer Service Representative in Sandy, UT

    I worked at Affiliated Computer Services full-time (less than a year)

    Pros

    I was able to work 4 10s which I love, plus at times the managers would play fun games like spin a wheel for a prize when your numbers are good.

    Cons

    I don't do well at a sitting it tiny little desks such as those. They will continue to train on more and more services and products above and beyond what you were hired for but wont pay you any more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Tempe, AZ
    Current Employee - Accountant in Tempe, AZ

    I have been working at Affiliated Computer Services full-time (more than 10 years)

    Pros

    Compensation is adequate.
    Training is good.
    Clients are great.
    Good technology.
    Benefits are adequate.
    Bought out by Xerox so hoping it improves.

    Cons

    Lack of career advancement.
    Clients drive technology which can be stressful if their systems are still old.
    Working for the outsourcing sector can be stressful as job can end at any time.
    Teammates can be in other countries which makes it difficult to meet deadlines.

    Advice to ManagementAdvice

    Focus on career development.
    Create better work environment between offshore teammates and those in U.S.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    it is great to work for this company I hat= a good job and it is wonderful an great I like working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at Affiliated Computer Services full-time (less than a year)

    Pros

    the pros are that it is goog to work here and cool too I like people it is cool thank you so much

    Cons

    there are some bad things such as more money

    Advice to ManagementAdvice

    I think more money is good and time off

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good but Not Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services

    Pros

    Good benefits and management will let you telecommute when necessary.

    Cons

    Little chance for advancement if you're a dedicated resource to an account.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Just about as average as it gets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ

    I have been working at Affiliated Computer Services full-time (more than a year)

    Pros

    A very stable position if you get hired full-time
    Good pay, well above average

    Cons

    Absolutely no raises
    Chaotic workplace
    Getting a promotion means same pay but more work
    Still get more work and same pay either way
    Feeling of being easily replaced

    Advice to ManagementAdvice

    Need to see things through employees point of view more, need to speak with your superiors regarding employee needs and even wants. Change attitude to employees to stop making it feel as if they are easily replaceable.

    Recommends
    Neutral Outlook

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