Affiliated Computer Services

www.acs-inc.com
Employer Engaged

Affiliated Computer Services Reviews

Updated February 26, 2015
Updated February 26, 2015
1,022 Reviews
2.3
1,022 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
537 Ratings

Review Highlights

Pros
  • Most of the staff can work from home, because it saves ACS rent on office space (in 69 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 38 reviews)


Cons
  • With the load of work to be done, there is no work-life balance (in 20 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Room to make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager in Lexington, NE
    Former Employee - Business Manager in Lexington, NE

    I worked at Affiliated Computer Services

    Pros

    -Flexibility
    -Opportunities to move horizontally and vertically
    -Global experience
    -If you are proactive you can make it big

    Cons

    -Disorganized
    -Operates in silos
    -A lot of offshoring

    Advice to ManagementAdvice

    Implement communication channels and information sharing between different units

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Pleasant, semi professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Federal Way, WA
    Former Employee - Customer Service Representative in Federal Way, WA

    I worked at Affiliated Computer Services full-time (less than a year)

    Pros

    almost always a guaranteed hire. people are mostly friendly. the training is in deapth and really helps when you get to the phones. they offered free nachos and always had insentive programs going, very open and accepting of needing to pump breastmilk during the day

    Cons

    No one seems to want to be there. There was never enough people in the office. they take everything way to seriously. very high turn around

    Advice to ManagementAdvice

    listen before you write up people.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Customer Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Affiliated Computer Services as a contractor (less than a year)

    Pros

    1st and 2nd shifts available, Decent Pay.

    Cons

    Constant use of phones and computers, limited break time for lunch etc. Insurance was not included in rate of pay.

    Advice to ManagementAdvice

    Additional Ergonomic assessments for positions involving extended use of computers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Blind Leading the Blind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Anderson, IN
    Former Employee - Customer Service Supervisor in Anderson, IN

    I worked at Affiliated Computer Services full-time (more than 3 years)

    Pros

    Easy Job. Sit-down job. Alright pay and benefits. The training staff does a good job of attempting to train the new employees. A good job to meet new people and add to your resume.

    Cons

    Turn-over and Management. Stressful. ABC Pay. They do not treat their employees good at all. Not a job that has any security. Most of management are not friendly or personable to the employees. Blind leading the blind.

    Advice to ManagementAdvice

    Take time to hire management that can and will show some form of consideration to the employees. Due to poor management and firing practices, Xerox/ACS loses many quality employees. I do not understand how they stay in business. They pay employees for training just to fire them within a few months.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A consulting company that will likely save you money, but at a cost to quality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cary, NC
    Former Employee - Customer Service Representative in Cary, NC

    I worked at Affiliated Computer Services part-time (more than a year)

    Pros

    This was an excellent place to get some entry-level experience in a professional work environment, as there were virtually no requirements on previous work experience.

    Cons

    A very high level of expectations combined with very few available resources to help employees succeed resulted in a high turnover rate and general chaos.

    Advice to ManagementAdvice

    Give employees more training (using professional trainers rather than recently-promoted staffers) and more supervisory resources, rather than using supervisors as task-masters to keep everyone on their toes.

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful  

    As per usual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Affiliated Computer Services full-time (more than a year)

    Pros

    Decent pay, good peers, and great training. Made me think it was going to be a great experience.

    Cons

    Really extremely bad management, that seemed to leak from upper management, horrendous work environment, different desks every day, call after call of terribly angry, ignorant people telling me that I should die.

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Xerox ACS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services full-time (more than a year)

    Pros

    Pros great company to learn how to become. CSR. Easy to get hired

    Cons

    Micromanaging no room for growth just a parallel structure . Performance based survey incentive

  9.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services

    Pros

    Great Company Work from home Travel

    Cons

    rare pay raises Always under the gun to save money

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    consistent work, good hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor in Tigard, OR
    Former Employee - Advisor in Tigard, OR

    I worked at Affiliated Computer Services full-time (less than a year)

    Pros

    predictable, consistent, relaxed environment, easy

    Cons

    little upward mobility, must bring lunch if you don't want to eat out of a machine.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
  11.  

    Was a thoroughly challenging professional job and I loved it at ACS.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services

    Pros

    Willing to let you learn on the job.

    Cons

    Slow to reward financially.

    Advice to ManagementAdvice

    Compensate for additional responsibilities.

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