Affiliated Computer Services Reviews

Pros

You can work from home in almost all accounts
salary is competitive

Cons

extra hours are not paid, they compensate with days

Pros

Work from home option
Good work life balance
Good HR policies
Provides cab facility
ITPL is a nice place to be

Cons

No growth in terms of technical skills
From 2008 till date,there was only one hike
Salary is not up to industry standard
Hike,travel and every thing is frozen from past 1 year

Advice to Senior Management

Do a market correction.. Inflation is sky high and management hardly talks about hike. However divisions like ITO are well paid . Invest more on training people.

Pros

Pretty much comfortable work environement.

Cons

There are a few people who are control freaks, which make doing your job stressful. Some try to micro-manage everything which results in delays and bottlenecking processes and slows down project imlementations. Some (sr. analysts and managers) are quite unprofessional in that they express frustrations and outright talk bad about people in other departments. Makes me wonder what is said about me when I step away from my desk.

Advice to Senior Management

Lead the team; let people know that unprofessional, disrespectful comments about others will not be tolerated. Most of us are college graduates, give us room to do our jobs, be confident in you team and build them up because we work our asses off alot of the times not leaving the office for breaks/lunch, working to make deadlines. It would be a shame tocontinue to let a few bad apples on the team result in experikenced team members leaving/moving on to different departments and positions.

Pros

Pay is above average. Innovation focus is strong. They allow most management positions to work out of a home office.

Cons

Layoffs always around the corner. They squeeze every drop of sweat out of you. Years since anyone received a merit increase.

Pros

12 Hrs - 15 days shift for ITO profiles.
Good for freshers, people looking for Mid level management

Cons

Management needs to be more open .

Advice to Senior Management

Protect interests of your employees

Pros

This can be an easy to get filler job for people between real jobs; better than unemployment.
Because of the high turn over there's a possibility of learning about other opportunities.
Most of the staff started as a CSR so people who are OK with what this company represents have a realistic option to move to other positions.

Cons

There's a lot of negativity among the reps. Some of them can't handle the computers or the customers and they take it out on others.
Pay is low compared to similar companies.
Managers lied about compensation structure and metrics used to determine it. When we were provided with the policy in writing they wouldn't discuss it in front of the whole group; later
Training department is totally unprofessional, they didn't seem to understand what's not appropriate to talk about at work.

Advice to Senior Management

Your open door/ employee rights policy is just a collection of posters on the walls. Make this real. Hiring all the time is costly, and it's bad psychologically for the employees, even the longer than average ones. Show respect by being open and honest to people and fire those who cannot do that. Don't you want long-term employees who want to move up?

Pros

It is easy to request time off, many knowledgeable coworkers, schedule flexibility, clear direction provided by Senior Leadership on work requests

Cons

Continouos pay cuts to "save money", not following thru on cost savings initiative awards, many job postings on site that have expired which makes it hard to determine where opportunities to advance truly are

Advice to Senior Management

Keep your promises; Make pay cuts fair, not just to employees at the lower levels; Make better decisions on guiding the company at Sr Executive Leadership Level

Pros

I get a paycheck, at least. I was desperate to get a job, and they hired me right on the spot. It's very close to my home, so I don't have a commute. Otherwise, I can't think of much good to say.

Cons

--Horrible hours
--Filthy workplace
--Unfair ABC compensation
--Terrible benefits
--Unqualified supervisors

Advice to Senior Management

Treat employees with respect, and hire better quality people. Give me decent benefits. I don't even get a breast cancer screening with my healthcare package.

Pros

The knowledge and skill sets of team members was the best part of working here.

Cons

Management repeatedly lied to us. Work more work harder and oh wait, half the team is getting outsourced and no raises!

Advice to Senior Management

The company needs to look at the employees as humans and not just a salary cost.

Pros

Better than being unemployed. if you want to be in the ITO/BPO industry, then your experience will count. Otherwise, stay away from this place.

Cons

1) Terrible Benefits
2) Executive Leadership is very short sighted and has a very short term strategy (current month, current quarter)
3) Executive Leadership is the LEAST employee friendly
4) No defined employee development path

Advice to Senior Management

1) STOP penalizing employees with pay cuts, promotion freezes, and furloughs because of bad management decisions. Exec Leadership should be giving up their bonuses, not make employees take furloughs so that Execs can meet bonus objectives
2) Merge benefits with Xerox.