Affiliated Computer Services Reviews

Updated April 20, 2015
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2.4
1,036 Reviews
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Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
544 Ratings

Pros
  • Most of the staff can work from home, because it saves ACS rent on office space (in 69 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 38 reviews)

Cons
  • With the load of work to be done, there is no work-life balance (in 20 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 38 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. president

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - President in Fairfax, VA
    Current Employee - President in Fairfax, VA

    I have been working at Affiliated Computer Services full-time (more than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    this is a good organization to work for.

    Cons

    . the work ethic is problematic.

    Advice to Management

    Solve the work ethics problem. Work to be made from home allow flex hours get more work over the Internet.

  2. Lead Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services full-time

    Pros

    They are always ready to embrace new technology atleast the team i was in. So lots of learning from technology point of view.

    Cons

    Pay rate is less for employees working for long time.

  3. Executive Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Affiliated Computer Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company has diverse set of clients with locations around the US and the world

    Cons

    Right before and continuing after the Xerox acquisition the focus has been solely on cash flow and bottom line financial results at the expense of both the employees and the customers

    Advice to Management

    Get back to focusing on client service and attracting and retaining talented employees. If you do this the financial will follow

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  5. Sinking Ship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services

    Pros

    Friendly employees, nice office, the type of job you can leave at the office.

    Cons

    Layoffs, no growth, struggling business, low salaries.

  6. Things could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Benefits Specialist in Chesapeake, VA
    Former Employee - Customer Care Benefits Specialist in Chesapeake, VA

    I worked at Affiliated Computer Services full-time (more than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The office culture was enjoyable on a lower employee level; however on a management level it was tense

    Cons

    Promotions from within were minimal and the compensation was not up to industry standards.

    Advice to Management

    Management needs training on communicating effectively with staff. Also they need to groom employees for success.

  7. Can work your way up the ladder quickly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Marketing in Dallas, TX
    Former Employee - Corporate Marketing in Dallas, TX

    I worked at Affiliated Computer Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cross-training is awesome
    Can work your way up the ladder if you are a great worker
    Management has open door policy to solve any conflict resolution

    Cons

    Need to negotiate higher salary because pay freezes seem to happen often here

  8. AC$, the place where the employee is a consumable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Germantown, MD
    Former Employee - Senior Director in Germantown, MD

    I worked at Affiliated Computer Services

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Knowledge sharing. At the highest level, there was a sharing of the technology each group was developing. On the company SharePoint site, you could request assistance from these groups to help resolve your issues.

    Cons

    Producing a quality product was of no concern to executive management. Every 6-9 months, the company would layoff a certain percentage of the staff rather than seeing that moral was shot and the true expertise left to the competition.
    Staff do the bare minimum since there is lack of incentives, no pay increases for 5 years, and always the fear of a layoff. If you go the extra mile, the atmosphere is frowned upon by the other staff.

    Advice to Management

    Stop laying off staff just to get your bonuses. Think about the employees and if you commit to their well being, they will reciprocate the allegiance to the company.

  9. ACS is a place that you can gain tremendous knowledge and build your resume.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Lexington, KY
    Former Employee - Customer Service Supervisor in Lexington, KY

    I worked at Affiliated Computer Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Almost any capable individual will be given an opportunity to be a leader and learn sophisticated management techniques.

    Cons

    The pay is not commensurate with the expectations.

    Advice to Management

    Be willing to bend the rules a bit for top performers. You don't pay them enough to rule over them with an iron fist.

  10. Painful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Federal Way, WA
    Former Employee - Customer Care Representative in Federal Way, WA

    I worked at Affiliated Computer Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Two months paid training-classroom enviroment full with all walks of life-met some great people! Good Cafeteria food :)

    Cons

    The two month long training classes were often boring and an absolute waiste of time! Outdated, useless training material made it nearly impossible to be successful once you were brought on the floor, taking calls. Also ridiculous pay standards; call resolution, dead air, etc. ensured low pay for frustrating work!

    Advice to Management

    With such high turn over rate of employees, take consideration as to why. Such a frustration, having spent months training in classroom- for future job navigating computors' system while resolving calls-to realize no part in the training actually prepared you. Spend time and money for new hires training with computors opposed useless teachers.

  11. Room to make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager in Lexington, NE
    Former Employee - Business Manager in Lexington, NE

    I worked at Affiliated Computer Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Flexibility
    -Opportunities to move horizontally and vertically
    -Global experience
    -If you are proactive you can make it big

    Cons

    -Disorganized
    -Operates in silos
    -A lot of offshoring

    Advice to Management

    Implement communication channels and information sharing between different units

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