Affiliated Computer Services

  www.acs-inc.com
  www.acs-inc.com
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Affiliated Computer Services Reviews

Updated September 16, 2014
Updated September 16, 2014
949 Reviews
2.2
949 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
510 Ratings

Review Highlights

Pros
  • My previous manager made my life a lot easier letting me work from home, (in 64 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 36 reviews)


Cons
  • No work life balance, no structured work approach, leadership crisis (in 18 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Proposal Writer  in  Atlanta, GA
    Current Employee - Proposal Writer in Atlanta, GA

    I have been working at Affiliated Computer Services full-time for more than a year

    Pros

    Great, caring team. Decent benefits.

    Cons

    No raises in five years. Benefits don't seem to be on par with competitors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time for more than 5 years

    Pros

    Good place to work and great flexibility .
    No one watching over your shoulders how you do things , importance to getting things done

    Cons

    Work life balance could be challenging at times

    Advice to ManagementAdvice

    perks and timely appraisals are important for employees

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Ok place to work, generally low compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor  in  Indianapolis, IN
    Former Employee - Call Center Supervisor in Indianapolis, IN

    I worked at Affiliated Computer Services full-time for more than 5 years

    Pros

    Offer many work from home contracts, various types of work but mostly dealing with healthcare services. Most departments allow for fairly flexible work schedules but it's totally dependent on the department supervisor.

    Cons

    Benefits and compensation are lower than average, especially compared to working directly for the companies they pick up contracts from. Anyone not in a management or corporate sales position is viewed as entirely expendable.

    Advice to ManagementAdvice

    Improve employee benefits and relations. Management generally views the employee base as replaceable parts. I understand that ACS will likely never be able to provide benefits/wages on par with the companies they contract with, but there are other ways of showing employee appreciation.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services

    Pros

    Good learning, Lot of process , Good people

    Cons

    No proper management, Poor salary

    Advice to ManagementAdvice

    Salary and infrastructure needs to be improved.

  6.  

    As long as you show up and are willing to be constantly degraded by management and the customers, it's fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Portland, OR
    Former Employee - Customer Care Representative in Portland, OR

    I worked at Affiliated Computer Services full-time for more than a year

    Pros

    Somewhat flexible hours as long as you are a high performer.

    Cons

    The goals are mostly unrealistic, unless you are in good with management you get treated kind of badly. You can get constantly berated by customers and store associates you talk to, you can't say anything back and must be completely polite to them the entire time. If you say anything or disconnect the call after warning, you get written up. I have heard one individual get called various racist names (she was Russian), and she tried getting management to deal with it. They gave the customer credits to her account although she hadn't made a single payment in 6 months.

    Advice to ManagementAdvice

    Deal with situations properly, treat employees better. Give raises to people who deserve it. People at 10 years experience shouldn't cap out at a flat $10.00.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    My overall experience was a good one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst  in  Memphis, TN
    Former Employee - IT Analyst in Memphis, TN

    I worked at Affiliated Computer Services full-time for more than 3 years

    Pros

    There benefits were very good for a large family

    Cons

    None that I can remember. I only worked for them 3 years

    Advice to ManagementAdvice

    To have more knowledge of what's going on in remote areas.

    Recommends
    Neutral Outlook
  8.  

    Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Leader  in  Atlanta, GA
    Current Employee - Project Leader in Atlanta, GA

    I have been working at Affiliated Computer Services full-time for more than 3 years

    Pros

    The employees were genuine and my immediate manager was great. We counted on one another for support and the work produced was above quality standards. The ability to work from home was a good perk.

    Cons

    The main challenge was working for an organization that did not recognize their employees. The salary did not commensurate with experience nor were there any bonuses. Employee retention was almost impossible as people found employment elsewhere. You have to pay employees what they are worth.

    Advice to ManagementAdvice

    Recruit managers that have experience with managing people. Employee retention is cheaper for all involved.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Could have had better mgmt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time for more than 5 years

    Pros

    Face paced work and nice people. The people doing the work care and like what they do and many are very good.

    Cons

    Mgmt didn't treat employees well. Lots of RIF's and laying off with little or no notice.

    Advice to ManagementAdvice

    Treat employees better and look to the future, not just the current qtr.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Don't go there unless you have to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Consultant
    Former Employee - IT Consultant

    I worked at Affiliated Computer Services full-time

    Pros

    Bonus plan is okay if you are a consultant.

    Cons

    When you leave, you do not get paid for any of your vacation hours you have saved because they wouldn't let you take time off. Disorganized, no vision, no forward thinking, no standards, just do it - no matter what - no record keeping, "I don't care if it's not how it should be done, we are going to do it anyway and fix it some other day." No women in management or above. When we 'turned into Xerox' just took the same disorganized organization into Xerox. Still, no positive change and a lot of finger pointing. Too many lines of business doing things they know nothing about. The most important thing to ACS or Xerox is the number of years you worked for ACS. If you worked for ACS for a long time, then everything you did was Golden, you could disrespect anyone - especially anyone hired recently and only 2-3 years with the company. The true pets of the company are the guys that started ACS. There was only one in that group that really cared about doing the right thing. But just one can't do it.

    Advice to ManagementAdvice

    Upper management needs to flatten the organization change out the players - as you would in Football or Baseball. Get some fresh eyes and fresh perspective. Cut out some of the LOBs -- it's going to take too long to ramp them up with knowledge and branding

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Directionless, unstable, depressing atmosphere where people are always trying to ruin each other.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Utica, NY
    Current Employee - Customer Care Specialist in Utica, NY

    I have been working at Affiliated Computer Services full-time for more than 8 years

    Pros

    Flexibility with work schedule. Tuition reimbursement program.

    Cons

    There has been a hold on raises for at least the last 5 years.
    Management is out of touch with problems employees face and the work that is actually being done.
    Expectations are such that one employee is to complete the work that was once completed by three people.

    Advice to ManagementAdvice

    Reward your long time, hardworking employees.

    Doesn't Recommend
    Neutral Outlook

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