Affiliated Computer Services Reviews

Updated April 20, 2015
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Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
4 Ratings

Pros
  • Work from home / remotely for many positions (in 69 reviews)

  • The good news is there is decent work/life balance (in 38 reviews)

Cons
  • Work life balance could be challenging at times (in 20 reviews)

  • no raises (even merit increases) over the past six years (in 38 reviews)

More Pros and Cons

5 Employee Reviews

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  1. Helpful (2)

    Executive Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affiliated Computer Services full-time (More than 3 years)

    Pros

    Company has diverse set of clients with locations around the US and the world

    Cons

    Right before and continuing after the Xerox acquisition the focus has been solely on cash flow and bottom line financial results at the expense of both the employees and the customers

    Advice to Management

    Get back to focusing on client service and attracting and retaining talented employees. If you do this the financial will follow


  2. Helpful (1)

    How did it go so bad so quickly?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Washington, DC
    Current Employee - IT Professional in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Affiliated Computer Services full-time (More than 10 years)

    Pros

    Benefits are OK. Payroll is on time. As an outsourced employee to ACS, our vacation time, was grandfathered from our former employer, so we aren't starting at two weeks vacation for five years. But that's little use to someone coming into ACS off the street.

    Cons

    You'll be forced to take meaningless CBT, 30-40 courses, the majority of which are only vaguely related to what you are paid to do, but it's the ACS way so you must comply! Of course on this contract there's no budget for 'real' technical training, that you have to manage on your own time with your own resources (actual direction from management). ACS jumped at this contract even though SLAs were likely unachieveable ("99.9999" - who agrees to that?!?!), and now they are paying hefty performance penalties, but in the end, the worker bees will really pay - recent mandates require two technical resources the "share the responsibility" for any changes, and when the changes go bad, which they eventually will, the two technicians will 'walk the plank' together! Hmmm, 'walk the plank', catchy name for a performance policy, no? This particular contract has no provision for COLA adjustment paid by the client to ACS for any business expense, for the entire 5 to 6 year term of the the contract (again, who agrees to that?!?!). So as the pressure rises, and the tension increases, the worker bees who negotiate this contract minefield and don't 'walk the plank', can look forward to well, a zero salary increase for five years or more. Now ACS after just four short months has said pretty clearly that if things don't improve in the penalty arena, 'other adjustments will be made' in staffing levels or compensation, so as we've seen on Glassdoor relative to ACS, keeping your job and compensation level static will probably be a big win.

    Advice to Management

    ACS jumped into the hospitality business without really considering the SLAs they were signing up for. Add to that the fact the client cut staff by 50 percent before the contract was awarded to ACS, so they never had a chance of meeting the SLAs. Now ACS are 'service pros', how did they get taken on this deal by a savvy, ruthless client? Well by jumping at an RFP just because it's there. Advice? Don't. Do. It. There's a reason your competitors (IBM, HP, Accenture, etc.) walked away from this services contract and now you, ACS, are holding the bag.


  3. ACS has a really good thing going, if they don't squeeze it so hard into the shape of everybody else.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Washington, DC
    Current Employee - Vice President in Washington, DC
    Recommends
    Approves of CEO

    Pros

    Talented people can advance. Not pushing a product, but really trying to help customer solve a problem. Senior execs take you under their wing and show you how to succeed. They're honest with you about what matters.

    Cons

    Short-term thinking, little investment in things that won't pay off for a year or two. Not too much recognition of life/work balance issues.

    Advice to Management

    Take a longer view of people - don't judge them quicky by this single great deal or this single lousy quarter. Customer really trust us because of genuine expertise in their world -- don't mess with that by making us look just like the competition with generic products and people.


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  5. Helpful (1)

    No respect for ACS employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Management Specialist in Washington, DC
    Former Employee - Information Management Specialist in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay is Ok although raises are limited to .5% to 2.5% on average. Some departments aren't bad to work for, but really depends on the group of middle managers that your working for. Some are very good but as a whole most are not. Health insurance isn't bad, although the costs have been going up every year but that's been true of most large companies.

    Cons

    Working for poor management. Poor planning, poor communication on what's going on inside the company. Training limited, overworked due to under staffing. Management promises to give reviews but they are often over a year late. Problem is you can't get a raise until a new review is completed so it's a way of saving the company money.

    Advice to Management

    Treat employees with respect. Escorting them out the door after 25 or 30 years of service is a disgrace.


  6. Great potential, showing signs of growing pains

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good infrastructure, good industry rep. Good growth potential

    Cons

    Infrastructure good but poorly understood, people don't understand internal systems. High turnover. Surprising management decisions often out of context. Shows that they are experiencing growing pains.

    Advice to Management

    Decide what your core business is. Be clear on expectations.Provide proactive support to employees - there are people who can't figure out how to do what they need to do and they don;t know how to get hep.



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