Affiliated Computer Services
2.2 of 5 914 reviews
www.acs-inc.com Dallas, TX 5000+ Employees

Affiliated Computer Services Reviews in Washington, DC

Updated Jan 23, 2014
All Employees Current Employees Only

2.5 4 reviews

                             

33% Approve of the CEO

Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett

Lynn R. Blodgett

(3 ratings)

25% of employees recommend this company to a friend
4 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    ACS has a really good thing going, if they don't squeeze it so hard into the shape of everybody else.

    Vice President (Current Employee)
    Washington, DC

    ProsTalented people can advance. Not pushing a product, but really trying to help customer solve a problem. Senior execs take you under their wing and show you how to succeed. They're honest with you about what matters.

    ConsShort-term thinking, little investment in things that won't pay off for a year or two. Not too much recognition of life/work balance issues.

    Advice to Senior ManagementTake a longer view of people - don't judge them quicky by this single great deal or this single lousy quarter. Customer really trust us because of genuine expertise in their world -- don't mess with that by making us look just like the competition with generic products and people.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    How did it go so bad so quickly?

    IT Professional (Current Employee)
    Washington, DC

    ProsBenefits are OK. Payroll is on time. As an outsourced employee to ACS, our vacation time, was grandfathered from our former employer, so we aren't starting at two weeks vacation for five years. But that's little use to someone coming into ACS off the street.

    ConsYou'll be forced to take meaningless CBT, 30-40 courses, the majority of which are only vaguely related to what you are paid to do, but it's the ACS way so you must comply! Of course on this contract there's no budget for 'real' technical training, that you have to manage on your own time with your own resources (actual direction from management).

    ACS jumped at this contract even though SLAs were likely unachieveable ("99.9999" - who agrees to that?!?!), and now they are paying hefty performance penalties, but in the end, the worker bees will really pay - recent mandates require two technical resources the "share the responsibility" for any changes, and when the changes go bad, which they eventually will, the two technicians will 'walk the plank' together! Hmmm, 'walk the plank', catchy name for a performance policy, no?

    This particular contract has no provision for COLA adjustment paid by the client to ACS for any business expense, for the entire 5 to 6 year term of the the contract (again, who agrees to that?!?!). So as the pressure rises, and the tension increases, the worker bees who negotiate this contract minefield and don't 'walk the plank', can look forward to well, a zero salary increase for five years or more. Now ACS after just four short months has said pretty clearly that if things don't improve in the penalty arena, 'other adjustments will be made' in staffing levels or compensation, so as we've seen on Glassdoor relative to ACS, keeping your job and compensation level static will probably be a big win.

    Advice to Senior ManagementACS jumped into the hospitality business without really considering the SLAs they were signing up for. Add to that the fact the client cut staff by 50 percent before the contract was awarded to ACS, so they never had a chance of meeting the SLAs.

    Now ACS are 'service pros', how did they get taken on this deal by a savvy, ruthless client? Well by jumping at an RFP just because it's there. Advice? Don't. Do. It. There's a reason your competitors (IBM, HP, Accenture, etc.) walked away from this services contract and now you, ACS, are holding the bag.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    No respect for ACS employees

    Information Management Specialist (Former Employee)
    Washington, DC

    ProsPay is Ok although raises are limited to .5% to 2.5% on average. Some departments aren't bad to work for, but really depends on the group of middle managers that your working for. Some are very good but as a whole most are not. Health insurance isn't bad, although the costs have been going up every year but that's been true of most large companies.

    ConsWorking for poor management. Poor planning, poor communication on what's going on inside the company. Training limited, overworked due to under staffing. Management promises to give reviews but they are often over a year late. Problem is you can't get a raise until a new review is completed so it's a way of saving the company money.

    Advice to Senior ManagementTreat employees with respect. Escorting them out the door after 25 or 30 years of service is a disgrace.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great potential, showing signs of growing pains

    Anonymous Employee (Current Employee)
    Washington, DC

    ProsGood infrastructure, good industry rep. Good growth potential

    ConsInfrastructure good but poorly understood, people don't understand internal systems. High turnover. Surprising management decisions often out of context. Shows that they are experiencing growing pains.

    Advice to Senior ManagementDecide what your core business is. Be clear on expectations.Provide proactive support to employees - there are people who can't figure out how to do what they need to do and they don;t know how to get hep.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Affiliated Computer Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Affiliated Computer Services reviews and ratings in Washington, DC — including employee satisfaction and approval rating for Affiliated Computer Services CEO Lynn R. Blodgett. All reviews posted anonymously by Affiliated Computer Services employees.