Affiliated Computer Services

  www.acs-inc.com
  www.acs-inc.com
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Affiliated Computer Services Reviews in Washington, DC

960 Reviews
2.2
960 Reviews
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Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
513 Ratings

Review Highlights

Pros
  • My previous manager made my life a lot easier letting me work from home, (in 69 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 37 reviews)


Cons
  • Work life balance could be challenging at times (in 19 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 38 reviews)

More Highlights

4 Employee Reviews Back to all reviews

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  1.  

    ACS has a really good thing going, if they don't squeeze it so hard into the shape of everybody else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vice President  in  Washington, DC
    Current Employee - Vice President in Washington, DC

    I have been working at Affiliated Computer Services

    Pros

    Talented people can advance. Not pushing a product, but really trying to help customer solve a problem. Senior execs take you under their wing and show you how to succeed. They're honest with you about what matters.

    Cons

    Short-term thinking, little investment in things that won't pay off for a year or two. Not too much recognition of life/work balance issues.

    Advice to ManagementAdvice

    Take a longer view of people - don't judge them quicky by this single great deal or this single lousy quarter. Customer really trust us because of genuine expertise in their world -- don't mess with that by making us look just like the competition with generic products and people.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    How did it go so bad so quickly?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional  in  Washington, DC
    Current Employee - IT Professional in Washington, DC

    I have been working at Affiliated Computer Services full-time for more than 10 years

    Pros

    Benefits are OK. Payroll is on time. As an outsourced employee to ACS, our vacation time, was grandfathered from our former employer, so we aren't starting at two weeks vacation for five years. But that's little use to someone coming into ACS off the street.

    Cons

    You'll be forced to take meaningless CBT, 30-40 courses, the majority of which are only vaguely related to what you are paid to do, but it's the ACS way so you must comply! Of course on this contract there's no budget for 'real' technical training, that you have to manage on your own time with your own resources (actual direction from management).

    ACS jumped at this contract even though SLAs were likely unachieveable ("99.9999" - who agrees to that?!?!), and now they are paying hefty performance penalties, but in the end, the worker bees will really pay - recent mandates require two technical resources the "share the responsibility" for any changes, and when the changes go bad, which they eventually will, the two technicians will 'walk the plank' together! Hmmm, 'walk the plank', catchy name for a performance policy, no?

    This particular contract has no provision for COLA adjustment paid by the client to ACS for any business expense, for the entire 5 to 6 year term of the the contract (again, who agrees to that?!?!). So as the pressure rises, and the tension increases, the worker bees who negotiate this contract minefield and don't 'walk the plank', can look forward to well, a zero salary increase for five years or more. Now ACS after just four short months has said pretty clearly that if things don't improve in the penalty arena, 'other adjustments will be made' in staffing levels or compensation, so as we've seen on Glassdoor relative to ACS, keeping your job and compensation level static will probably be a big win.

    Advice to ManagementAdvice

    ACS jumped into the hospitality business without really considering the SLAs they were signing up for. Add to that the fact the client cut staff by 50 percent before the contract was awarded to ACS, so they never had a chance of meeting the SLAs.

    Now ACS are 'service pros', how did they get taken on this deal by a savvy, ruthless client? Well by jumping at an RFP just because it's there. Advice? Don't. Do. It. There's a reason your competitors (IBM, HP, Accenture, etc.) walked away from this services contract and now you, ACS, are holding the bag.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    No respect for ACS employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Information Management Specialist  in  Washington, DC
    Former Employee - Information Management Specialist in Washington, DC

    I worked at Affiliated Computer Services

    Pros

    Pay is Ok although raises are limited to .5% to 2.5% on average. Some departments aren't bad to work for, but really depends on the group of middle managers that your working for. Some are very good but as a whole most are not. Health insurance isn't bad, although the costs have been going up every year but that's been true of most large companies.

    Cons

    Working for poor management. Poor planning, poor communication on what's going on inside the company. Training limited, overworked due to under staffing. Management promises to give reviews but they are often over a year late. Problem is you can't get a raise until a new review is completed so it's a way of saving the company money.

    Advice to ManagementAdvice

    Treat employees with respect. Escorting them out the door after 25 or 30 years of service is a disgrace.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Great potential, showing signs of growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Affiliated Computer Services

    Pros

    Good infrastructure, good industry rep. Good growth potential

    Cons

    Infrastructure good but poorly understood, people don't understand internal systems. High turnover. Surprising management decisions often out of context. Shows that they are experiencing growing pains.

    Advice to ManagementAdvice

    Decide what your core business is. Be clear on expectations.Provide proactive support to employees - there are people who can't figure out how to do what they need to do and they don;t know how to get hep.

    Doesn't Recommend
    No opinion of CEO

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