Affinion Group Reviews

Updated April 20, 2015
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2.7
126 Reviews
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Recommend to a friend
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Todd Siegel
18 Ratings

Pros
  • Very good benefits for the pay grade (in 13 reviews)

  • employees are treated relatively fairly and the company fosters a nice work/life balance (in 6 reviews)

Cons
  • Upper management is more concerned with saving their own skin then doing whats best for everyone (in 7 reviews)

  • Business model is old and definitely needs revamping and product offerings have very little value (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affinion Group

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    compensation
    friendly environment
    vacation time
    you get your own cubicle

    Cons

    hours I only had the option to work late hours
    ant even look at your phone

    Advice to Management

    none I don't have any advice for management

  2. Good Place to Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern
    Former Intern - Intern

    I worked at Affinion Group as an intern (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly environment, dress casual, senior develops always willing to answer any questions, and flexible work hours.

    Cons

    Unsure of future of the company.

  3. DIRECTOR ENTERPRISE IT ARCHITECTURE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Enterprise IT Architeture in Trumbull, CT
    Former Employee - Director Enterprise IT Architeture in Trumbull, CT

    I worked at Affinion Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice sized company, great people, less red tape than my past companies (Travelers, IBM, GE, GE Capital, Morgan Stanley, DOD (NASA). Easy going atmosphere good beliefs in work/life balance.

    Cons

    When they sought me out, there was no CTO & CIO, the COO was running thing. After 5 months they hired a CIO and a consulting form to tell them why were they hemorrhaging money, the firm recommended , selling off two of the businesses and outsourcing , offshore the development of a single platform for the 3 miles of business.

    Advice to Management

    Underrating that the 3 companies are NOT so different, after 1 week there I was able to calculate that there was >65% overlap in a VIN diagram.

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  5. Great but lately very secretive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Trumbull, CT
    Current Employee - Anonymous Employee in Trumbull, CT

    I have been working at Affinion Group full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    A lot of chance for growth

    Cons

    You move into promotional position without promotional increase in pay or title.

    Advice to Management

    Show appreciation to those who work 50+ hours a week. Create opportunities for communication

  6. Helpful (1)

    Good place to work as long as you're OK with the idea you may not be here in a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Franklin, TN
    Current Employee - Anonymous Employee in Franklin, TN

    I have been working at Affinion Group full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits and time off accrual
    The people are great, feels like a family
    You are always busy but not usually overwhelmed

    Cons

    There really aren't many cons except the loomed annual and sometime bi-annual layoffs that occur. The workers that really get the work done are usually the ones lost in the annual purge.

  7. Helpful (1)

    OK for a temporary job, but not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Marketing Analyst in Franklin, TN
    Former Employee - Client Marketing Analyst in Franklin, TN

    I worked at Affinion Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are very nice. Lots of vacation time in higher roles. Compensation was fair (nothing to truly brag about).

    Cons

    40 hours was never enough. 60 hours was more the norm. Growth opportunities are non-existent and your opinions on how to make situations better are not wanted. New upper management seems to have good direction, but middle management won't let go of old styles or techniques.

    Advice to Management

    Upper management needs to realize that the annual layoffs aren't the answer because they layoff the wrong people. The people who lose their jobs were the ones willing to do the work, instead of laying off the middle managers who think they know how to run their departments.

  8. Helpful (2)

    Horrible Management and Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Westerville, OH
    Former Employee - Supervisor in Westerville, OH

    I worked at Affinion Group full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This company has no Pros, only Cons.

    Cons

    I was with this company for a long time because of the friends I made. Management was so out of touch with the call center it was unreal. Perks went to exempt staff and the "backbone of the company" received nothing but the carrot and the stick for bonus's. So many people who never did the job of retention were hired to grade and teach retention agents which was a complete insult. The company never looked at their talent from within which would have saved money and time. Very shortsighted leadership with lots of favorites. The lawsuits for deceptive marketing were quite a distraction that were swept under the rug and employees were left in the dark. Many a horrid tale could be told from the many customers who lost money for paying for services for years and never realized it until they called after finally seeing a charge.

    Advice to Management

    The management that invaded this company in the 90's drove it into the ground and the successive replacements could do no better, the cycle was started and now this has become a place where you go if you can't get a job anywhere else.

  9. Helpful (1)

    No Job Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affinion Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits were good and culture was amazing in the Franklin office

    Cons

    Job security....layoffs occurred at least once a year and usually two to three times.

  10. Great coworkers but unsatisfying work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - SQL Report Writer in Franklin, TN
    Former Contractor - SQL Report Writer in Franklin, TN

    I worked at Affinion Group as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people ,fast paced challenging work environment helped develop your skills. Flexible hour if you had to work extra on a project deadline.

    Cons

    Stressful work with very short led times. many fire drills. multiple legacy systems that do not talk to each other. Not very exciting products so it was hard to stay positive.

    Advice to Management

    do more hiring and promoting from within,

  11. Everything for everyone? Not quite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Trumbull, CT
    Former Employee - Customer Service in Trumbull, CT

    I worked at Affinion Group full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company offers stable work - employees with years or even decades of tenure are not unusual. Raises were frequent as were employee activities in the US facilities.

    Cons

    Everything you've heard about the sales department is true: they have a formal policy per their training materials of stonewalling, ignoring and just plain deceiving members who want to cancel, and transferring them to tech support to avoid markdowns for losing a sale that was never theirs to begin with. This makes the tech support job more hellish because most of our time is spent getting berated by members who only want to cancel, or better yet, their irate children or grandchildren (the company preys on the elderly without reservation).
    Now to the actual tech support job: the SaaS centerpiece, the credit report, is so badly supported and documented that the primary purpose of the job is explaining to end users why it doesn't work on their browser. Getting this Java applet to work is a consistent nightmare for end users and second level support is way more common than appropriate, which isn't helped by a failure to keep reps abreast of new trends in the browser and app updates. Scaling and mobile development is nonexistent. Communication with the larger corporate clients, such as banks who recommend our service to their customers, is nonexistent.
    And of course, stonewalling innovation by management is the norm. Threats toward and harassment of employees who question the obviously bad practices above is flagrant and common.

    Advice to Management

    Stop creating a business model that by it's design loses money, wastes employee time and builds bad will towards the company. Stay up to date with technology and best UI/UX practices, and the transparency trend in business currently. And stop punishing employees who try to make the company a better place to work, not just for the salespeople who seem to be the only voices that count.

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