Aflac Reviews

Updated July 29, 2015
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3.3
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Recommend to a friend
Approve of CEO
Aflac Chairman and CEO Dan Amos
Dan Amos
462 Ratings

Pros
  • Did I mention, unlimited income potential (in 22 reviews)

  • Work/Life balance - there is a high degree f (in 20 reviews)

Cons
  • No base salary, you will quickly end up spending your own money for a company that has 700 billion in assets (in 30 reviews)

  • lack of initial support - but it's like any 100% commission job: "you reap what you sow" (in 40 reviews)

More Pros and Cons

818 Employee Reviews

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  1. Helpful (33)

    Best Career Choice I have Ever Made!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aflac Agent in Seattle, WA
    Current Employee - Aflac Agent in Seattle, WA

    I have been working at Aflac

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have represented this great company for the past 6 years. I am proud to represent a brand that is not just a mascot (the Aflac Duck). Aflac and its field force funds one of the largest childhood cancer centers in the country (Aflac Cancer and Blood Disorders Center), Aflac plans pay policy holders CASH in 1 day direct deposit so they do not have to struggle financially during their time of illness or injury. I can make as much or as little as I want based on the effort and work I put into MY business. For going the extra mile as an agent have been awarded promotions, trips, and bonuses.

    Cons

    If you are looking for just another "job" then this is not for you. Aflac offers entrepreneurs the opportunity to start their own business with no overhead expenses and world class training and support. Yes you have to be accountable to YOURSELF to do the activity it takes to start and run your own business. You do NOT have management asking you to clock in and out and tell you when to take your lunches.

    Advice to Management

    I appreciate the honest and ethical way in which they run the company. Please continue to do the right thing for policy holders, agents, and employees.


  2. Helpful (68)

    Clearing the air for prospective Sales Associates/Agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA

    I have been working at Aflac full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are a lot of reviews of Aflac that seem polarized and often hyperbolic, very possibly confusing more than aiding any prospective employees. Here's my experience as a current sales associate. First of all, a sales career at Aflac can be quite lucrative. A decent DSC (District Sales Coordinator: the lowest level of management and the first level of promotion) can easily make 100,000/yr (though this can be half or double+), an RSC can double or quadruple that depending on their success in leading their region, and a State Coordinator will probably be making around 1,000,000/yr depending on the quota/achievement bonuses they receive. That being said, as an associate (entry-level) you will make absolutely no money unless you are selling Aflac policies to new accounts (i.e. businesses) that you open or existing accounts after a few months to a year. The payment is spread out so that you receive around 20-40% commission (depending on the policy and a other few variables) and ~60% of that is payed to you usually within a week. The other ~40% is spread out over the next 11 months. After that you receive ~5-10% every year as renewals. In other words, you will not make money quickly and it takes most agents 1-3 months to open their first account. Once you become a District Coordinator, you start to receive ~8% of whatever your associates sell (that number does not cut into the associate's commission) and can take 30-50% of whatever they sell if they need you to run the appointments for them (which will be the case for ~1-3 months or longer). The hours are about as flexible as you could ask for, so this can be a big "pro" if it is very important to you AND ONLY IF you can ensure that you will handle the responsibility well, as few truly can. The downside is that you only really have M-F 9-5 to contact businesses and achieve your prospecting goals for the day. Any time you take out of that is essentially money from your paycheck. There are responsibilities you will have as your Book of Business grows that you will not want to take away from that call time, leaving quite a chunk of work to be done outside of normal business hours. Of course, you could shape your hours within 9-5 in whatever way you prefer, but your productivity and earnings will almost invariably be the price. This will taper off around your 2nd-5th year, but don't expect it to be any sooner. The product is something than can help people, though contrary to what I had been taught in sales school it is not going to help absolutely every small business you meet. If you remember this when trying to pitch to people, you will have a much easier (and emotionally healthy) time identifying and pitching to potential accounts. Fortunately, your job as an associate is basically locked in and you'll probably never have to worry about being fired unless you're doing something grossly illegal or unethical that will reflect poorly on your managers or Aflac as a company. Also, contrary to what I'd seen in another review, it is entirely possible to switch districts with good cause. Switching regions may be tougher, but there are usually quite a few districts in each region to choose from (~30 in MA split between ~5 regions).

    Cons

    First thing's first, your RSC has a quota of recruits he/she must meet in every quarter. This means that they are hiring almost anyone that can quack over a phone and will expect 50-90% of them to quit within the first year (if not month). Unfortunately, to Aflac's upper management, 10 new accounts remain 10 new accounts, regardless of their acquisition by one seasoned agent or 10 new and hardly trained agents. To me, their marketing strategy even seems to encourage the 10 unsuspecting newcomers to quit their salaried positions and "run your own business" or "be your own boss," knowing all the same that the new agent's chance of success probably only consists of a single digit. If you cannot see yourself excelling at any one of the following points, Aflac may not be the place for you. Remember, if you do not successfully open accounts and/or sell policies, you will make no money and would be better off spending time with friends or family or simply reading a nice long book, sipping your favorite cocktail. - Cold Calling/Walk-ins -- You will be expected to make 50-100 (entirely cold) calls/day or 20-40 walk-ins/day. - Handling Rejection -- You must be able to not only handle, but flourish in a day consisting of 50-100 rejections. - Highly Saturated Areas -- If you call on a business that has not been called by Aflac at least 100 times, you must pray to whatever gods you hold and sacrifice a strong young ox in their names that evening. The turnover at Aflac paired with zero communication between districts, and often within the same district, leads to around at least 5 Aflac agents calling/walking into the exact same areas as you at the exact same time. As well as 5 at a time before that and before that and so on. People become so turned off/angry/disgusted whenever I say "Aflac" over the phone that you wonder how anyone ever expects you to sell these policies. That's exactly the question. How? My DSC just tells me to keep calling and using the same one or two tricks he still clings to, though when those prove unhelpful there's not much else he has to say. - Insufficient Training -- Do not expect to have your hand held at any point in this career. I made over 500 calls in my first full week on the job. If you cannot jump into the deep end and figure out how to swim on your own, you will drown. Sales school teaches you about the products and minor selling overviews, but training is mainly your DSC's job and they can be extremely hit-or-miss in their competence to train others what they had to learn on their own. By the way, you are a 1099 employee and will not be offered any payed benefits whatsoever. BEWARE OF THIS RECRUITING HOOK: Your recruiter may tell you that your DSC will have a massive Book of Business with an overwhelming amount of accounts to handle. They will go on about how wonderful this is for you, allowing you to service and effectively sell policies to their existing accounts without having to go through the headache of opening a new account via cold calls/walk-ins. You should know that, more often than not, this is absolutely true. 100%. However, remember the high turnover rate? They're not going to hand over their precious accounts to just anybody. You will most likely have to be consistently making appointments with business owners, setting up new accounts, and selling policies effectively to employees before your DSC will even dream of letting you service one of his/her accounts. You may ask yourself, if I'm expected to open accounts and sell policies without any experience or training in doing so, how will I ever gain the necessary skills without any practice or guidance beforehand? ... *cricket lazily chirping in the distance* ...

    Advice to Management

    My advice to YOU: All in all, if you can keep your chin up, develop a thick skin, and use outside resources to train yourself you might actually stand to gain quite a bit. On the other hand, if you are not 100% certain that you will invariably excel in these areas, I strongly recommend either ensuring a savings of 3-6 months' living expenses in case it takes you some time to develop these skills through trial and error, or simply moving on and looking for another company or position. Best of luck.


  3. Helpful (3)

    Unlimited oportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Coordinator
    Current Employee - District Sales Coordinator

    I have been working at Aflac full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    --unlimited potential --flexible schedule --great for working mothers

    Cons

    --commission only for first year --flexible doesn't mean "part time"


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  5. It is tough but doable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator-In-Training
    Current Employee - Coordinator-In-Training

    I have been working at Aflac full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I will be the first to admit that it is tough getting started. There will be some ramen noodle nights but if you stick with it and get out there visiting businesses you will be successful. You can make a lot of money with Aflac and even if you eventually feel Aflac is not right for you at least you now have your insurance license so you are feel to venture to another agency you may feel more comfortable with. It is Sales it is a numbers game but with that said if you have good people in coordinator positions that truly want to help you succeed and will mentor you it is a great place to work. It has afforded me the opportunity to be with my family a lot more than any other job I have had plus still bring in enough to live on with a little effort but not 12 hour day of cold calling or visiting 40-50- or more businesses a day. I have built my businesses that I visit regularly and add a few more each week to the pile as some drop off but by no means am I out for long hours knocking on doors getting told no each time. If you are a people person, not afraid to start a conversation with anyone you will go far in this opportunity. And to address one of the other comments someone made they are always hiring, it is not for everyone. but it something to consider if you want a good work life balance, a fun environment to work in, and you get paid for doing something you do everyday anyway which is talking to people.

    Cons

    It is all commission, but if you go out and do your job it really does not matter that it is commission the money will come. You have to be a self starter, coordinators are there to help you be successful but they are also doing that for their whole team which can be a lot of people. You have to be willing to talk to people, if you do not like talking to people this might not be an opportunity for you, but it also might help you to get out of that as well.

    Advice to Management

    Push more for quality hiring practices, to include more training of new managers.


  6. Coordinator in training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Fayetteville, AR
    Current Employee - Senior Account Manager in Fayetteville, AR

    I have been working at Aflac (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great product, great brand recognition, great hours

    Cons

    Bad marketing strategies, too many agents going through has spoiled the market. Accounts are left dangling and unattended

    Advice to Management

    Work with salesman to open all size accounts.


  7. Aflac

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Coordinator in Austin, TX
    Current Employee - District Sales Coordinator in Austin, TX

    I have been working at Aflac full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    High paid commissions. Pays commissions fast. Great Brand behind you. Leader in the supplemental insurance field.

    Cons

    No base pay. That's really it. Aflac has been a great company to work for.


  8. From a temp's perspective

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Services Specialist in Columbus, GA
    Former Employee - Account Services Specialist in Columbus, GA

    I worked at Aflac (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Trainers had proficient knowledge of the material they were providing. They did a great job of making temps buy into the system.

    Cons

    The training process appeared to be somewhat unorganized. I didn't know what to expect on a day-to-day basis.

    Advice to Management

    Create a more effective, more efficient system of providing expectation and feedback to employees.


  9. Aflac

    Former Employee - Aflac Agent
    Former Employee - Aflac Agent

    I worked at Aflac

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Aflac is top in it's field for catastrophic indemnity coverage and is a Fortune 100 company with much to offer.

    Cons

    You have to work very hard to build your business to last and move up.

    Advice to Management

    Promote from within.


  10. Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aflac full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lets you work as hard as you want to make what you want. Management is great! Professional enhancement is second to none.

    Cons

    Slow start. Have to be patient. Dealing with business owners on the phones and in person can be difficult

    Advice to Management

    Nothing. They are awesome. Young, energetic, supportive, transparent. I have nothing to say but great things


  11. Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aflac

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team. Flexible Hours. Goal oriented projects. No complains

    Cons

    Low pay. No matching 401K. Long commute to my house, but that was a personal issue.

    Advice to Management

    Give better feedback and more frequently. Make it so that employees interest are aligned with their tasks



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