Aflac Reviews

Updated August 28, 2015
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3.4
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Aflac Chairman and CEO Dan Amos
Dan Amos
489 Ratings

Pros
  • Did I mention, unlimited income potential (in 22 reviews)

  • Work/Life balance - there is a high degree f (in 20 reviews)

Cons
  • No base salary, you will quickly end up spending your own money for a company that has 700 billion in assets (in 30 reviews)

  • lack of initial support - but it's like any 100% commission job: "you reap what you sow" (in 40 reviews)

More Pros and Cons

861 Employee Reviews

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  1. Helpful (44)

    Best Career Choice I have Ever Made!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aflac Agent in Seattle, WA
    Current Employee - Aflac Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have represented this great company for the past 6 years. I am proud to represent a brand that is not just a mascot (the Aflac Duck). Aflac and its field force funds one of the largest childhood cancer centers in the country (Aflac Cancer and Blood Disorders Center), Aflac plans pay policy holders CASH in 1 day direct deposit so they do not have to struggle financially during their time of illness or injury. I can make as much or as little as I want based on the effort and work I put into MY business. For going the extra mile as an agent have been awarded promotions, trips, and bonuses.

    Cons

    If you are looking for just another "job" then this is not for you. Aflac offers entrepreneurs the opportunity to start their own business with no overhead expenses and world class training and support. Yes you have to be accountable to YOURSELF to do the activity it takes to start and run your own business. You do NOT have management asking you to clock in and out and tell you when to take your lunches.

    Advice to Management

    I appreciate the honest and ethical way in which they run the company. Please continue to do the right thing for policy holders, agents, and employees.


  2. Helpful (100)

    Clearing the air for prospective Sales Associates/Agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aflac full-time (Less than a year)

    Pros

    There are a lot of reviews of Aflac that seem polarized and often hyperbolic, very possibly confusing more than aiding any prospective employees. Here's my experience as a current sales associate. First of all, a sales career at Aflac can be quite lucrative. A decent DSC (District Sales Coordinator: the lowest level of management and the first level of promotion) can easily make 100,000/yr (though this can be half or double+), an RSC can double or quadruple that depending on their success in leading their region, and a State Coordinator will probably be making around 1,000,000/yr depending on the quota/achievement bonuses they receive. That being said, as an associate (entry-level) you will make absolutely no money unless you are selling Aflac policies to new accounts (i.e. businesses) that you open or existing accounts after a few months to a year. The payment is spread out so that you receive around 20-40% commission (depending on the policy and a other few variables) and ~60% of that is payed to you usually within a week. The other ~40% is spread out over the next 11 months. After that you receive ~5-10% every year as renewals. In other words, you will not make money quickly and it takes most agents 1-3 months to open their first account. Once you become a District Coordinator, you start to receive ~8% of whatever your associates sell (that number does not cut into the associate's commission) and can take 30-50% of whatever they sell if they need you to run the appointments for them (which will be the case for ~1-3 months or longer). The hours are about as flexible as you could ask for, so this can be a big "pro" if it is very important to you AND ONLY IF you can ensure that you will handle the responsibility well, as few truly can. The downside is that you only really have M-F 9-5 to contact businesses and achieve your prospecting goals for the day. Any time you take out of that is essentially money from your paycheck. There are responsibilities you will have as your Book of Business grows that you will not want to take away from that call time, leaving quite a chunk of work to be done outside of normal business hours. Of course, you could shape your hours within 9-5 in whatever way you prefer, but your productivity and earnings will almost invariably be the price. This will taper off around your 2nd-5th year, but don't expect it to be any sooner. The product is something than can help people, though contrary to what I had been taught in sales school it is not going to help absolutely every small business you meet. If you remember this when trying to pitch to people, you will have a much easier (and emotionally healthy) time identifying and pitching to potential accounts. Fortunately, your job as an associate is basically locked in and you'll probably never have to worry about being fired unless you're doing something grossly illegal or unethical that will reflect poorly on your managers or Aflac as a company. Also, contrary to what I'd seen in another review, it is entirely possible to switch districts with good cause. Switching regions may be tougher, but there are usually quite a few districts in each region to choose from (~30 in MA split between ~5 regions).

    Cons

    First thing's first, your RSC has a quota of recruits he/she must meet in every quarter. This means that they are hiring almost anyone that can quack over a phone and will expect 50-90% of them to quit within the first year (if not month). Unfortunately, to Aflac's upper management, 10 new accounts remain 10 new accounts, regardless of their acquisition by one seasoned agent or 10 new and hardly trained agents. To me, their marketing strategy even seems to encourage the 10 unsuspecting newcomers to quit their salaried positions and "run your own business" or "be your own boss," knowing all the same that the new agent's chance of success probably only consists of a single digit. If you cannot see yourself excelling at any one of the following points, Aflac may not be the place for you. Remember, if you do not successfully open accounts and/or sell policies, you will make no money and would be better off spending time with friends or family or simply reading a nice long book, sipping your favorite cocktail. - Cold Calling/Walk-ins -- You will be expected to make 50-100 (entirely cold) calls/day or 20-40 walk-ins/day. - Handling Rejection -- You must be able to not only handle, but flourish in a day consisting of 50-100 rejections. - Highly Saturated Areas -- If you call on a business that has not been called by Aflac at least 100 times, you must pray to whatever gods you hold and sacrifice a strong young ox in their names that evening. The turnover at Aflac paired with zero communication between districts, and often within the same district, leads to around at least 5 Aflac agents calling/walking into the exact same areas as you at the exact same time. As well as 5 at a time before that and before that and so on. People become so turned off/angry/disgusted whenever I say "Aflac" over the phone that you wonder how anyone ever expects you to sell these policies. That's exactly the question. How? My DSC just tells me to keep calling and using the same one or two tricks he still clings to, though when those prove unhelpful there's not much else he has to say. - Insufficient Training -- Do not expect to have your hand held at any point in this career. I made over 500 calls in my first full week on the job. If you cannot jump into the deep end and figure out how to swim on your own, you will drown. Sales school teaches you about the products and minor selling overviews, but training is mainly your DSC's job and they can be extremely hit-or-miss in their competence to train others what they had to learn on their own. By the way, you are a 1099 employee and will not be offered any payed benefits whatsoever. BEWARE OF THIS RECRUITING HOOK: Your recruiter may tell you that your DSC will have a massive Book of Business with an overwhelming amount of accounts to handle. They will go on about how wonderful this is for you, allowing you to service and effectively sell policies to their existing accounts without having to go through the headache of opening a new account via cold calls/walk-ins. You should know that, more often than not, this is absolutely true. 100%. However, remember the high turnover rate? They're not going to hand over their precious accounts to just anybody. You will most likely have to be consistently making appointments with business owners, setting up new accounts, and selling policies effectively to employees before your DSC will even dream of letting you service one of his/her accounts. You may ask yourself, if I'm expected to open accounts and sell policies without any experience or training in doing so, how will I ever gain the necessary skills without any practice or guidance beforehand? ... *cricket lazily chirping in the distance* ...

    Advice to Management

    My advice to YOU: All in all, if you can keep your chin up, develop a thick skin, and use outside resources to train yourself you might actually stand to gain quite a bit. On the other hand, if you are not 100% certain that you will invariably excel in these areas, I strongly recommend either ensuring a savings of 3-6 months' living expenses in case it takes you some time to develop these skills through trial and error, or simply moving on and looking for another company or position. Best of luck.


  3. Managing Partner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Business Consultant in Dorado, PR
    Current Employee - Corporate Business Consultant in Dorado, PR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aflac full-time (Less than a year)

    Pros

    After a long time working inside the corporate world I am my own boss.

    Cons

    The economy in Puerto Rico is spiraling down.


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  5. Quality auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aflac full-time

    Pros

    Overtime, free breakfast, lunch, dinner, get to listen to music

    Cons

    Work environment very quiet most of the time.

    Advice to Management

    None


  6. I should have done this ten years ago!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Advisor in Sarasota, FL
    Current Employee - Benefit Advisor in Sarasota, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac full-time (More than a year)

    Pros

    I love the claims part of our business. I love telling a policy holder that there claim was approved and money will be in their account tomorrow with our next day pay process. I love doing the right thing for a policy holder and the look they give me when I actually tell them they don't need one of our plans. I love the training that Aflac gave and continues to give at no cost to me. I love working with business owners and seeing the light bulb go off when they realize they can give their employees some protection again financial hardship, recruit and retain better employees and in the end it is no cost to them financially. I believe in our mission and live it everyday.

    Cons

    It is not easy.. If you are lazy, not self motivated, have a poor work ethic and expect things to be handed to you then this is not for you. Its hard work especially the first year but believe me it is sooooo worth it.

    Advice to Management

    My only advise is in regards to our advertising campaign. So many people know us by the Duck commercials but they do not know what we do. Most think we are a Health Insurance Company. What we really do is save families from financial hardship in event of sickness or injury. I think we need to let people know exactly what we do. They know the brand, lets take the next step.


  7. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aflac Agent in Tampa, FL
    Former Employee - Aflac Agent in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aflac (More than a year)

    Pros

    Great, independence, self assertion required. Training materials

    Cons

    Zero base salary, own leads


  8. Regional Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac (More than 3 years)

    Pros

    Aflac has blessed my family with stability and growth. This amazing career has given me the ability to advance quickly within the organization and more importantly help families in my community protect what matters most to them.

    Cons

    you need to be motivated and driven to build a business.


  9. Helpful (2)

    Independent Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manhattan, KS
    Former Employee - Anonymous Employee in Manhattan, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. They are reputable and very passionate about helping people.

    Cons

    Getting started and it being solely commission based. The highs are high and the lows are low.

    Advice to Management

    Keep up the great work!


  10. Opportunity for the right person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Detroit, MI
    Current Employee - Independent Agent in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac (Less than a year)

    Pros

    People willing to help you learn the business and guide you every step of the way.

    Cons

    Hard to get appointments mostly due to the uncertainty of the health market

    Advice to Management

    Spend more time with new agents and be honest with them on how they are doing. When helping new agents at appointments make sure you are on time for appointment.


  11. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Change Consultant in Columbus, GA
    Current Employee - Change Consultant in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac full-time

    Pros

    Family/Work Life Balance, bonus/benefits package, onsite gyms, cafe, and daycare centers

    Cons

    I have found it difficult to advance past a certain level in the company - experience is needed, but the opportunity to get experience is difficult if you can't move

    Advice to Management

    Remain focused on the employees - grow/advance, prepare, retain, communicate



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