Afni Reviews

Updated September 1, 2014
Updated September 1, 2014
132 Reviews
2.7
132 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Afni CEO Ron Greene
Ron Greene
33 Ratings

Review Highlights

Pros
  • Managment always shows appreciation with fun BBQ and flexible schedules (in 10 reviews)

  • The pay was good for the amount of work you actually had to do (in 5 reviews)


Cons
  • there's very little opportunity for advancement (in 7 reviews)

  • A call center (or web chat center) is the modern day sweat shop (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    2nd time employee, I came back for a reason!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Chat Customer Service Representative  in  Evans, CO
    Current Employee - Web Chat Customer Service Representative in Evans, CO

    I have been working at Afni full-time for more than a year

    Pros

    When you stick with the same group of employees week after week, it can go good or bad. For me, it went well. I am close friends with half the people on my team. My coach is easy to approach, and so are most of the other coaches.

    I love the events we hold for employees and their friends/family. I love that we participate in community service. I happen to be really good at customer service, so to me, this job is easy 90% of the time. There are times when I want to punch everyone in the face though. It happens.

    Cons

    It's not perfect. But what company is?? We have to do shift bids; they fire you if your attendance sucks; they are constantly talking about stats and it sometimes feels like they're shoving them down your throat.
    --Wish we got paid a little more at least
    --They say there's room for growth in the company, but I keep hearing about people getting demoted, no obviously I'm not getting promoted anytime soon.

    Advice to ManagementAdvice

    -- little better pay, more opportunities for growth in the company, and open work@home for webchat. PLEASE!!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Bowling Green, KY
    Current Employee - Customer Service Representative in Bowling Green, KY

    I have been working at Afni full-time for less than a year

    Pros

    Relaxed environment with a diverse culture.

    Cons

    Company refuses to pay employees shift differential after promising it. Working split shifts is positioned as an extra dollar per hour ($10.00/hr), but in actuality it pays $9.00 per hour with a "bonus" of $80 on a bi-weekly paycheck. They do this to avoid paying overtime wages of $15.00 per hour and only pay instead $13.50 per overtime hour. Management gives mixed answers when confronted about the issue. Some managers say the extra dollar per hour is actually supposed to be in the form of a bonus, while others will agree with the original pitch of a true extra dollar per hour shift differential. The problem is that the ones who agree that it's an issue needing to be fixed will soon after start avoiding you rather than address the issue.

    Advice to ManagementAdvice

    Pay your employees what you have promised them, or you may get a visit from the labor board.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not a good place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Afni full-time for more than a year

    Pros

    Bonuses we used to get

    Cons

    The management uses favoritism, and is extremely unfair when it comes to advancement. I feel bad for the customers we talk to, we sent a lot of people off, and lied to keep more money

    Advice to ManagementAdvice

    Be fair. point blank

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Not bad, great learning experience, you can move up easily but pay is lower than average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coach  in  Tucson, AZ
    Current Employee - Project Coach in Tucson, AZ

    I have been working at Afni full-time for more than 5 years

    Pros

    Great people, advancement opportunity, bonus pay, good benefits. You can move up fairly easily and use that title to get the same job at another company for more money. Schedules are pretty flexible which is good, especially for those going to school. Also, there is a decent tuition reimbursement program. Also, don't believe all the horror stories. This, like any job, is entirely dependent on what you put into it. If you try hard and actually come to work, you'll have a great experience. If you choose to not show up and not do what's needed, you can expect to move through the accountability process. It always amazes me how people rate companies poorly that simply held them accountable for their poor work ethic and lack of discipline. Just silly!

    Cons

    Stressful work environment, less than favorable hours of operation, lower pay than a non-outsourced call center, clients place unreasonable demands on the center that are technically not achievable.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The hours are less than parent friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Chat Customer Service Representative  in  Opelika, AL
    Former Employee - Web Chat Customer Service Representative in Opelika, AL

    I worked at Afni full-time for less than a year

    Pros

    The laid back atmosphere, friendly supervisors

    Cons

    The hours, HR took forever to make changes

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good for what it takes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector  in  Bloomington, IL
    Former Employee - Collector in Bloomington, IL

    I worked at Afni full-time for more than a year

    Pros

    Anyone can do it, and they are realistic and fair with their employees. They understand it's an incredibly high-stress environment. Co-workers and managers are all great.

    Cons

    Little to no opportunity for advancement. You'll probably be on the phones forever.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Company had nothing but cons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Afni full-time for more than a year

    Pros

    It's JUSt "ok pay" if you don't have any kids.

    Cons

    The management is horrible, you have NO HOLIDAYS OFF whatsoever, there is zero time between calls, any breaks you take will be met with reprimand. Supervisors/Coachs are all a joke, it's a game to them, if you're in a hold they yell across the room to hurry it up and get off the call not keeping the customers best mind at interest. Working for the company was a nightmare and i would never tell any of my friends to join this job ever.

    Advice to ManagementAdvice

    Spend more time and money on the people who are on the phones making YOU'RE company money otherwise your attrition will continue to be horrible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    its a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afni as a contractor

    Pros

    like the title says its a pay check

    Cons

    offer work from home or split shift

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Easy job but environment not for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Afni full-time for less than a year

    Pros

    The pay is really good for customer service. The benefits are really good as well. The training offered really gives you a good base for using the system.

    Cons

    The management is really disorganized, schedule is not very flexible. There is not enough floor support, equipment was constantly down / not working.

    Advice to ManagementAdvice

    Look for ways to improve from your representatives rather than just experimenting new policies and then removing them when they do not work out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good First Time Work At Home Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Afni full-time for less than a year

    Pros

    Competitive work at home pay
    No commute
    They supply all work equipment (Must return)
    No need for conservative business attire
    Meet great new people
    Still have time for family

    Cons

    Strict adherence policy
    Camera snaps random pictures of you for attendance and adherence (could be contested as an invasion of privacy).
    Training books and material need major updating, and collaboration for proper training

    Advice to ManagementAdvice

    Update the workbooks provider to new employees to ensure they are getting proper and sufficient training. Supers and trainers should be a lot more open for improvement suggestions rather than firing employees for offering improvement advice. Needs more room for growth in the virtual organization. Other than that it was a great learning experience for first time work at home, and the pay was very good. I made almost $2,00 a month. The training experience could have bee way better if the material were more up to date. I am positive I would have passed my final training exam had the manual been more up-to-date with the client's website. My supervisor at that time was quite inferior to suggestions and always considered me being borderline insubordinate of which I was not being, but he came off as rude and easily offended when being told things were out of date, and I was trying to be helpful to others in the training class as well as him.

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for Afni? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.