Afni

www.afnicareers.com
Employer Engaged

Afni Reviews

Updated February 26, 2015
Updated February 26, 2015
154 Reviews
2.7
154 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Afni CEO Ron Greene
Ron Greene
42 Ratings

Review Highlights

Pros
  • Managment always shows appreciation with fun BBQ and flexible schedules (in 10 reviews)

  • Community Involvement and work-life balance (in 4 reviews)


Cons
  • there's very little opportunity for advancement (in 7 reviews)

  • A call center (or web chat center) is the modern day sweat shop (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly staff, fun work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - End to End Customer Care Representative in Opelika, AL
    Former Employee - End to End Customer Care Representative in Opelika, AL

    I worked at Afni full-time (less than a year)

    Pros

    Room for advancement in company.

    Cons

    Distance for commute was tiring.

    Recommends
    Neutral Outlook
  2.  

    Okay for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afni

    Pros

    Super flexible, nice attempts to show employee appreciation

    Cons

    Low pay, low potential for growth, not a great highlight on your resume

    Advice to ManagementAdvice

    It would be nice to have more access to supervisors, they are pulled off the floor too much. It would also be nice for bonuses to be more attainable.

    Positive Outlook

    Afni Response

    Feb 11, 2015

    Thank you for your feedback. Afni strives to offer competitive pay in our given markets. One of the things we pride ourselves most in is that we offer a lot of growth and potential. Representatives ... More

  3.  

    CAr/sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Afni

    Pros

    Easy. It was close by and mindless. There is a break room and ample training.

    Cons

    The work environment isn't great and pay is low. People drinking on the job and noise level is loud

    Advice to ManagementAdvice

    Give promised bonuses and give higher pay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Skip and go straight to State Farm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Bloomington, IL
    Current Employee - IT Manager in Bloomington, IL

    I have been working at Afni full-time (more than 8 years)

    Pros

    The salary was reasonable for the position.

    Cons

    Crazy environment that is at the whim of the owners.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Completely backwards company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Evans, CO
    Former Employee - Customer Service Representative in Evans, CO

    I worked at Afni

    Pros

    At least you get benefits and you can make some friends.

    Cons

    Highest turnover rate ever, their idea of advancement opportunity is promoting aweful agents to keep them from quitting then they end up quitting or being demoted anyway. Meanwhile the best agents in the site are passed over because they need their good surveys, and those are words from an OM. Promotions for people who are barely out of training while agents with the company for years still get the run around. More emphasis on hiring more than keeping the agents they already have.

    Advice to ManagementAdvice

    Do more to ensure your keeping your promises to your current agents then maybe you could cut some of that turnover. Promote those who have actually earned it! Nobody likes to see someone who doesn't know what they're doing in management nor is it encouraging to have your sup asking you how to do everything constantly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    calling center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ

    I worked at Afni full-time (less than a year)

    Pros

    inside out of the heat, able to have cell phone on a person in case of emergency, was able to socialize with friends while working

    Cons

    this was the WORST call center possible!!! It was FREEZING inside, was the LOUDEST & RUDEST call center, management was just as load as employees. HIGH TURNOVER ALWAYS

    Advice to ManagementAdvice

    need to have everyone put on their call center voices (3 customers told me that was the LOADEST call center they have EVER spoke to)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Okay pay for soul crushing work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receivables Management Collector II in Bloomington, IL
    Current Employee - Receivables Management Collector II in Bloomington, IL

    I have been working at Afni

    Pros

    The money was not bad at all. Entry level started between 11-13 dollars per hour. You will get close with the people on your team, which at times is the only thing keeping you sane.

    Cons

    The work is soul crushing. You will go home everyday in a bad mood. Supervisors provide no real guidance. Basically no room for promotion, internal applications simply get ignored.

    Advice to ManagementAdvice

    Promote some of your best employees. Many people with degrees end up leaving the organization because they are locked into an entry level position.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    I didn't like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afni

    Pros

    They have a pool table. thats it

    Cons

    Angry people they hire everyone so a lot of fools work there.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Afni Response

    Jan 28, 2015

    Thank you for your feedback. At Afni, we try to provide a relaxing and fun environment for employees. And while we understand it is not always easy to deal with angry and or upset customers we do our ... More

  10.  

    It alright.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afni

    Pros

    Fun environment. Laid back. Easy work

    Cons

    Low pay. Schedule was bad.

    Afni Response

    Jan 28, 2015

    Thank you for your portraying Afni as the fun place to work that it is. We strive to make our work environment a place where employees can come and enjoy their jobs.
    We do offer flexible schedules
    ... More

  11.  

    Job was fine management not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chat Agent in Evans, CO
    Current Employee - Chat Agent in Evans, CO

    I have been working at Afni

    Pros

    I was in chat so did not have to talk on the phone. Plenty of ot to increase your check

    Cons

    Hr and management do not communicate and are very disorganized.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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