Afni Reviews

Pros

The pay and benefits are meaningful. The people are great. Good working enivronment. Coaches are wonderful. Some managers done care about their employees.

Cons

The hours are not flexable enough. The training is not perfect. It does not get you ready for real calls like on the floor. Managers have their mind of their own.

Advice to Senior Management

Some management personnel and HR do not listen to their employees issue enough. My advice is to retrain them by putting them in their employees shoes and see how they handle issues. Teach them not deceive employees and tell the truth.

Pros

Great benefits, everyone does work as a team, the exempt staff has a high tenure, people are willing to help others.

Cons

Pay is terrible (not within market guidelines), opportunities for promotion are lacking (even when deserving), cart is always put before the horse, communication is lacking at all levels, very political

Advice to Senior Management

Stop hiring directors and VP's and telling people "it's because we have to constantly hire new and fresh talent to be competitive" & stop promoting all these cosmetic/superficial ideas on how to make Afni a Great Place to Work & truly make it a Great Place to Work.

Pros

Great benefits, they do take care of you
Good Pay (conditionally), can have possibility of bonus depending on positions
Great coaches
Often have many options to move to other positions
Fairly stable, you really have to mess up to get fired
Clean work environment
Easy to accrue paid time off (hard to actually use)
If you sell well, you cant get fired, period.
Free hot chocolate once a month (at my center)
If project closes they will do their best to place you elsewhere

Cons

for a company that presents itself as a "great place to work" the only times i ever remember wanting to be there was during training and the first six months. to be honest not all of the problems come from Afni (they outsource to other company's for call center positions) but they still make many mistakes. Bonus payout rarely happens, and if you attempt to dispute it you may be waiting a long time to hear "we are looking into it", and nothing else.
the options to move positions are not going to be move up, but more like sliding around the company, you can also be demoted for literally no reason. one coach at my center who has been with the company for 5 years as a supervisor is getting demoted to floor consulted because the project is closing, and she is being passed up for many others who have less experience then her.
the amount of information related to offers and promotions (also work as sales rep but they don't tell you that at start) rarely get down to the reps for one or two weeks after they have been sent out (again this may be a artifact of the company they outsourced my center to)
Clean work environment does not mean healthy, you have to be able to take a great deal of verbal abuse from callers, and expect to have little to no help dealing with issues outside of the normal from supervisors (again not all ways their fault)
Good pay means i started at 9$ an hour, however representatives assigned to different projects have different starting wages, the review process for raises happens at 6months 1year 1year 6months 2years and every year afterwords, the most you can expect to make as a floor consultant is 12$ an hour but you can only get a raise of 25 cents at max, which no one I've ever talked to has seen, but i have revived 2 separate for 21 cents and heard a rumor someone got 23 cents once. Similar positions dealing with the same company i am outsourced to can make 15$ for the same job at starting or fairly quickly.
Playing favorites is a big part of this company, if you can get in good with your supervisors and local management/hr you can quickly find your self going up the chain, but you can fall back down just as easy.
Pay attention to your check, they have a really nasty habit of charging you for the pleasure of forced overtime.
0 warning for major changes, i just found out last week my center would be closing at the end of the month, and that the upper management knew about it for at least 3 - 5 week prior, but they waited to tell us because "We thought that we would have another project ready at this facility at the time". my direct supervisor was not even informed about the change until approximately an hour before they made the center wide announcement. during said announcement they did muscle in some interesting facts and misrepresent some others, they offered a "voluntary resignation" and attempted to make it sound like you still could file for unemployment for quitting.

Advice to Senior Management

Pay more attention to your employees, if everyone has the same complaints you should be trying to look into it, not ignore the issues and just state you are looking into it.
Pay attention to the company you are working with, guilty by association does still work, and you can easily tarnish your already spotty reputation.

Pros

Benefits,VTO,pto,breaks,smoke deck, time your not on the phone... Too few to list it sucks so bad!

Cons

Working there is terrible everyone s out to get you watch your back and the managers are so two faced

Advice to Senior Management

Stop being so fake and treat us like we're people. Also get rid of the fleas! And would it kill you to have the desks cleaned?

Pros

It's a job
Benefits are actually pretty good.

Cons

If you're a college graduate, working this job just to get by, you'll feel depleted.

Advice to Senior Management

I guess be more selective about the hiring process

Pros

great atmosphere, paid holidays, opportunities for bonus based on performance and special recognition

Cons

opportunities for advancement can become difficult, especially if you prefer not to relocate

Advice to Senior Management

for employees who drive performance and have a great track-record, it may be in Afni's best interest to create positions that will continue to drive performance while giving the employee a chance to earn and learn more

Pros

Pay and Benefits. Co-Workers were great to work with. Easy commute.

Cons

Training did not prepare you for the real thing on the phones. Coaches seemed like they were on a different page, very comical management style. Typical call center setting.

Advice to Senior Management

Have all coaches on the same page as far as policies. Really need to work on ways to retain good employees.

Pros

They appear to try to be making the work environment better. It could be enjoyable working with good people. Management appeared supportive and understanding.

Cons

Not all employees got the same benefits. It seemed to be based on how well they liked you as to what you got.

Advice to Senior Management

Invest in your employees more. I think you will find that it will help the company be more successful and the employees more happy.

Pros

Opportunity for advancement within the company.

Cons

Company who boosted about not laying anyone off recently announced closing a center that provided 375 jobs to the local economy.

Advice to Senior Management

Dissappointed in lack of oversite and accountability for local leadership which resulted in poor performance. You have no one to blame but yourself.

Pros

I enjoy the people I work with.

Cons

The company does not treat its employees with respect.

Advice to Senior Management

You should care about how your employees and customers are treated.