Afni Reviews

Updated October 18, 2014
Updated October 18, 2014
136 Reviews
2.7
136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Afni CEO Ron Greene
Ron Greene
34 Ratings

Review Highlights

Pros
  • Managment always shows appreciation with fun BBQ and flexible schedules (in 10 reviews)

  • Community Involvement and work-life balance (in 4 reviews)


Cons
  • there's very little opportunity for advancement (in 7 reviews)

  • A call center (or web chat center) is the modern day sweat shop (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Company had nothing but cons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Afni full-time (more than an year)

    Pros

    It's JUSt "ok pay" if you don't have any kids.

    Cons

    The management is horrible, you have NO HOLIDAYS OFF whatsoever, there is zero time between calls, any breaks you take will be met with reprimand. Supervisors/Coachs are all a joke, it's a game to them, if you're in a hold they yell across the room to hurry it up and get off the call not keeping the customers best mind at interest. Working for the company was a nightmare and i would never tell any of my friends to join this job ever.

    Advice to ManagementAdvice

    Spend more time and money on the people who are on the phones making YOU'RE company money otherwise your attrition will continue to be horrible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not a good place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Afni full-time (more than an year)

    Pros

    Bonuses we used to get

    Cons

    The management uses favoritism, and is extremely unfair when it comes to advancement. I feel bad for the customers we talk to, we sent a lot of people off, and lied to keep more money

    Advice to ManagementAdvice

    Be fair. point blank

  3.  

    Easy job but environment not for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Afni full-time (less than an year)

    Pros

    The pay is really good for customer service. The benefits are really good as well. The training offered really gives you a good base for using the system.

    Cons

    The management is really disorganized, schedule is not very flexible. There is not enough floor support, equipment was constantly down / not working.

    Advice to ManagementAdvice

    Look for ways to improve from your representatives rather than just experimenting new policies and then removing them when they do not work out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Afni Response

    Oct 17, 2014

    Thank you for your feedback. We appreciate insight into how current employees view the overall job and their colleagues. Since we are a large company with many clients’ policies and procedures can ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    its a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afni as a contractor

    Pros

    like the title says its a pay check

    Cons

    offer work from home or split shift

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good First Time Work At Home Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Afni full-time (less than an year)

    Pros

    Competitive work at home pay
    No commute
    They supply all work equipment (Must return)
    No need for conservative business attire
    Meet great new people
    Still have time for family

    Cons

    Strict adherence policy
    Camera snaps random pictures of you for attendance and adherence (could be contested as an invasion of privacy).
    Training books and material need major updating, and collaboration for proper training

    Advice to ManagementAdvice

    Update the workbooks provider to new employees to ensure they are getting proper and sufficient training. Supers and trainers should be a lot more open for improvement suggestions rather than firing employees for offering improvement advice. Needs more room for growth in the virtual organization. Other than that it was a great learning experience for first time work at home, and the pay was very good. I made almost $2,00 a month. The training experience could have bee way better if the material were more up to date. I am positive I would have passed my final training exam had the manual been more up-to-date with the client's website. My supervisor at that time was quite inferior to suggestions and always considered me being borderline insubordinate of which I was not being, but he came off as rude and easily offended when being told things were out of date, and I was trying to be helpful to others in the training class as well as him.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Shortsighted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coach
    Former Employee - Project Coach

    I worked at Afni full-time (more than 3 years)

    Pros

    The people are great. For a low-wage, entry level job it is a good place. They do like to promote from within up to a point.

    Cons

    The owners are shortsighted about the future. The facilities are drab and in poor condition. The clients are demanding and unrealistic.

    Advice to ManagementAdvice

    Get new clients and diversify. Hire in new senior management talent, the group you have has been there too long and does not have new ideas to bring to the table.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great working culture. Leadership is always there to assist you when needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Consultant in Evans, CO
    Current Employee - Customer Consultant in Evans, CO

    I have been working at Afni full-time (more than an year)

    Pros

    Great for personal and professional growth.

    Cons

    The compensation package is kind of low, but it will raise in the future.

    Advice to ManagementAdvice

    Employees are the greatest investment of the company as they could grow into all directions. Manage them better and they will return you a forest.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Afni

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Afni

    Pros

    Very friendly and personable and flexible if you make the grade

    Cons

    Afni will hire you with the idea that once you are trained you will have great flexibility...
    After you have tendered your notice to a previous job they sneak past the idea that if you fail the test after 5 weeks of training you are gone. You are never allowed to study for the test and the test is only slightly based on what was in training .. The min grade on this hide and go seek behind the widgets test only loosely related to training is an 80. And yes if you make a 78 they will fire you... Now with no job to go to and a termination on your good employment record...

    Advice to ManagementAdvice

    NOT everyone's ability to to be great with people correlates with being able to hunt stuff from behind widgets. And to not tell people they will be fired if the fail this test is kind of deceptive practices.

    Doesn't Recommend
    No opinion of CEO
  10.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Afni full-time (more than an year)

    Pros

    Flex time, PTO, ability to change your shift and days off. Some of the couches were cool, sometimes free pizza and stuff. Break and lunch flexibility.

    Cons

    The job itself. Rude customers, computers and call manager not working. Every night at eight systems updated so you couldn't do anything. I also didn't like the pay. It was $9 an hour, when many other call centers in Tucson are $10 - $12 an hour. It was also very difficult to change positions, or reach bonus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afni

    Pros

    Some opportunity to move up. Works well with school schedules

    Cons

    Pay in the Technology department is on the low end.

    Recommends
    Neutral Outlook
    Approves of CEO

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