Afni Reviews

Updated August 30, 2015
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194 Employee Reviews

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  1. HR Generalist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in Tucson, AZ
    Current Employee - Human Resources Generalist in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good atmosphere, great people to work with.

    Cons

    No cons that I can think of.


  2. Um, nope - no. Just avoid it like the plague.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    None that really matter. If you really have to ponder what the pros are, why would you be here?

    Cons

    This business has a couple of cons - the trainers. They are paid to train. Instead, they pulled that thing where if you aren't able to pick up on subtle cues to learn the most complicated program known to any company, you're out. This is a place filled with donkeys and proud two faced back stabbers. I would rather get a wedgie for the rest of my life then put up with their lame management. Find a job in Food Service and get some practical experience, not a company who will mess with you every step of the way in training. Just say NO!

    Advice to Management

    Grow a pair and fire the trainers.

    Afni Response

    Aug 26, 2015

    Thank you for your feedback. Afni offers award winning fast paced paid training. We understand that there are all different kind of learning styles and our trainers try to tailor the training's to ... More


  3. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bowling Green, KY
    Former Employee - Customer Service Representative in Bowling Green, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Afni full-time (More than 3 years)

    Pros

    Plenty of hours, flexible schedule.

    Cons

    Upper Management doesn't know what is going on. Disgusting building, literally dead skin flakes caked on the back of every chair and a carper that has never been washed and I have found fleas on me while at work. Management rewards suck ups and liars who will manipulate stats. Lots of weird creepy people work there and sexual harassment has been an issue for several female coworkers during my employment there.

    Advice to Management

    Take calls and find out what is actually going on on the floor instead of sitting in offices and playing ping pong all day.

    Afni Response

    Aug 12, 2015 – Contact Center Recruiter

    Thank you for taking the time to review your time at Afni. We appreciate all feedback and want to make sure we are taking into consideration how our employees feel about important aspects of working ... More


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  5. It's okay...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Hire Trainer in Opelika, AL
    Current Employee - New Hire Trainer in Opelika, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Afni full-time (More than a year)

    Pros

    Everything based off performance. Laid back environment. Open door policy. Wide variety of schedules to take advantage of.

    Cons

    It's hard to move if you get stuck with an under developed team. Shift bids can totally suck if you do.

    Advice to Management

    Stop changing bonus structures every other month and offer some profit sharing with management at least.


  6. Helpful (1)

    Opportunities for Advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Afni full-time (Less than a year)

    Pros

    Lots of different departments/positions to apply to.

    Cons

    Not a lot of autonomy unless you are on salary.

    Advice to Management

    Allow time for training and getting updated throughout the months (not just the initial training or coaching).

    Afni Response

    Jul 9, 2015

    Thank you for your feedback. We understand that our training may seem fast paced; however the purpose behind this is to prepare our employees to assist customers who have varying needs. There is a ... More


  7. good people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Afni (More than 8 years)

    Pros

    great entry level employee postions

    Cons

    lots of change requires great flexability

    Advice to Management

    focus on your peoplel


  8. customer service rep

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Tech in Tucson, AZ
    Former Employee - Computer Tech in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good working environment, good training

    Cons

    the company has ridiculous policies that have the customers angry all the time so they call in and take it out on the reps and give you a bad score in the survey and then the management say you are not doing your job when the customer is clearly mad at the company.

    Advice to Management

    find a way to fix the policies and advancement should be based on merit not sucking up to your boss.

    Afni Response

    Jul 9, 2015

    Thank you for your feedback. While the purposes behind a policy may not always be clear it is in place to benefit the customer. We know that not all customers will understand and accept certain ... More


  9. Helpful (1)

    Good advancement opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coach
    Current Employee - Project Coach
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Plenty of higher level positions to move up to

    Cons

    Constant change leading to many lay offs


  10. Helpful (3)

    Don't Get Duped. Definitely Not a "Great Place to Work."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Chat Customer Service Representative
    Current Employee - Web Chat Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    The pay is decent for the job especially without any kind of college education required. Customer service starts at $9/hour and full time employees get full benefits such as health, vision, and dental insurance. Also, you get paid time off/sick hours. And the people I work with are really friendly and nice and easy to talk to. Everyone is welcoming and doesn't make you feel like you're not "cool" and don't fit in with the "clique."

    Cons

    Everything else. It starts before you're even hired. They send recruiters to places to dazzle potential worker bees with promises of an easy gig chatting on the internet for $9 an hour plus full benefits and "flexible schedules." This place is always hiring and firing. The training lasts for two months and even after all that time, you still don't feel fully prepared to be chatting with live customers. The whole training period is required to be full time. That is not flexible. That is outrageous. Especially when you're a college student and sometimes only getting 5 hours of sleep due to the training. I attribute a lot of poor grades of mine to that time period. I was told by the recruiter I spoke with before I was hired that even though training would be required to be full time, you can go to a part time schedule as soon as it's done. That never happened with me. The shifts that you bid on are all full time. I was never offered a part time schedule by management even though I made it PAINFULLY obvious I was a college student and needed a part time schedule to, you know, keep up with work. Afni will adjust your schedule around your classes, however, they don't seem to realize that just because I'm not sitting in a classroom doesn't mean I'm available to work. I need time outside of class to do homework too. I had a part time schedule briefly only after hounding my supervisor for weeks. I had been taking unpaid days off that had a negative impact on my attendance just so I could keep up with my school work. I shouldn't be punished because of lack of attentiveness from management. That's another thing. Management doesn't care about you. They try to pretend they do by holding silly giveaway contests for prizes that require you to be even more annoying than you normally are to customers in order to win. But you're not fooling anyone. I see right through this tactic. Trying to distract me with shiny things doesn't make me forget that if I tried to express to management how miserable and stressed and depressed I was by this job, I would probably be fired. Afni tries to make you think you're appreciated but you're not. You are dispensable. They can get rid of you and immediately hire someone to replace you who won't cause them any kind of inconvenience with their annoying human feelings. I have often fantasized about walking out of this place and quitting so I wouldn't have to deal with verbally-abusive customers and overbearing management. But I can't. Fact is, I need the money. And I know it wouldn't look very good for me to quit before getting to a year. But I honestly don't know if I can handle it much longer. I get two days off every week and I always dread having to go back. I have had a few jobs by now and I have never been more miserable at one than I am at Afni. But hey. If you enjoy sitting at a small workstation with extremely slow and outdated computer equipment and programs in very close proximity with other people while getting verbally abused by belligerent, technologically-challenged customers for at least 8 hours a day while being constantly reminded when you're not meeting extremely high KPIs, then this might be the job for you. Afni expects agents to deliver amazing customer service while simultaneously providing sub-par, almost non-existent support for the agents working for them.

    Advice to Management

    Stop using company money to fund pointless giveaway contests that do absolutely nothing to actually improve morale of the employees and instead invest in some more adequate computer equipment and replace all the old, sweat-stained, broken chairs. That is disgusting and unacceptable. And do something to improve the response of the network. While having to deal with two angry customers at the same time, the last thing we need is a slow-loading web page that freezes the entire computer for several seconds. And for the love of all that is sacred, please stop making us use Internet Explorer. Put Chrome on all of the computers. It is so much faster and more efficient. And if you're going to ask employees for feedback, actually discuss it with us. Don't just ask us and then leave us in the dark. What is being done to improve the extremely high turnover? What is being done to improve the shabby working conditions? Communicate with us without the car-salesman lip service. Acknowledge the areas in which your company fails and stop pretending Afni is such a great company when it's clearly not. I honestly wonder how a lot of upper management sleeps at night believing that silly motto of Afni being a great place to work.


  11. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tucson, AZ
    Current Employee - Customer Service in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Afni full-time (More than 3 years)

    Pros

    Stable income, bonus incentives, liberal paid time off.

    Cons

    Hourly wage is "competitive " making it difficult if you should not bonus that month.

    Advice to Management

    Management is friendly, helpful , organized.

    Afni Response

    May 11, 2015

    Thank you for your feedback. We greatly appreciate your positive representation of Afni. Afni does do our best to stay competitive in our markets and are always researching market data to ensure we ... More



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